[Skip to main content](#vessel-content) # Error while sending XML to CANADA POST. -5000 ## - **[jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile")** - [![jcutbush's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11551-jcutbush "View jcutbush's Profile") Topic Author - [ Offline](/forum/user/11551-jcutbush) Less More - Posts: 19 - Thank you received: 0 - - 12 years 9 months ago [\#142015](#142015) by [jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile") *[Error while sending XML to CANADA POST. -5000](/forum/28-shipping-methods/865499-error-while-sending-xml-to-canada-post-5000#142015 "-- url of the page with the problem -- : ehunter.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Firefox 26.0 and IE 10.0.9200.16750 -- Error-message(debug-mod must be tuned on) -- : I turned debug on, but don't know if there is more being logged than what comes on the screen. Error message on screen is: Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. I get this error anytime in checkout process that shipping is supposed to come on. If I enable Manual Shipping then the Canada Post won't display and shipping manual will be available. I have tried a number of configurations of the Canada Post plugin, and I have followed the steps on common mistakes with setting up shipping. I have tried multiple merchand_id's, including my API key, API key:password, Customer ID, Customer Login, and nothing works, including Canada Post Sandbox. All result in the same error. If you can't figure it out right away, I can give access to my backend as well via PM. Thanks. Jeff")* was created by *[jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile")* -- url of the page with the problem -- : [ ehunter.ca](http://ehunter.ca) -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Firefox 26.0 and IE 10.0.9200.16750 -- Error-message(debug-mod must be tuned on) -- : I turned debug on, but don't know if there is more being logged than what comes on the screen. Error message on screen is: Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. I get this error anytime in checkout process that shipping is supposed to come on. If I enable Manual Shipping then the Canada Post won't display and shipping manual will be available. I have tried a number of configurations of the Canada Post plugin, and I have followed the steps on common mistakes with setting up shipping. I have tried multiple merchand_id's, including my API key, API key:password, Customer ID, Customer Login, and nothing works, including Canada Post Sandbox. All result in the same error. If you can't figure it out right away, I can give access to my backend as well via PM. Thanks. Jeff Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NDk5LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LTUwMDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 9 months ago [\#142165](#142165) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error while sending XML to CANADA POST. -5000](/forum/28-shipping-methods/865499-error-while-sending-xml-to-canada-post-5000#142165 "-- url of the page with the problem -- : ehunter.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Firefox 26.0 and IE 10.0.9200.16750 -- Error-message(debug-mod must be tuned on) -- : I turned debug on, but don't know if there is more being logged than what comes on the screen. Error message on screen is: Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. I get this error anytime in checkout process that shipping is supposed to come on. If I enable Manual Shipping then the Canada Post won't display and shipping manual will be available. I have tried a number of configurations of the Canada Post plugin, and I have followed the steps on common mistakes with setting up shipping. I have tried multiple merchand_id's, including my API key, API key:password, Customer ID, Customer Login, and nothing works, including Canada Post Sandbox. All result in the same error. If you can't figure it out right away, I can give access to my backend as well via PM. Thanks. Jeff")* Hello Jeff, Can you show me through some screenshots, how did you configured : - Your Canada Post shipping method - The product that you're trying to purchase And also tell me the shipping address that you are using during your checkout process ? Thank you ![:)](/media/kunena/emoticons/3.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NDk5LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LTUwMDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile")** - [![jcutbush's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11551-jcutbush "View jcutbush's Profile") Topic Author - [ Offline](/forum/user/11551-jcutbush) Less More - Posts: 19 - Thank you received: 0 - - 12 years 9 months ago [\#142238](#142238) by [jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile") Replied by *[jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile")* on topic *[Error while sending XML to CANADA POST. -5000](/forum/28-shipping-methods/865499-error-while-sending-xml-to-canada-post-5000#142238 "-- url of the page with the problem -- : ehunter.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Firefox 26.0 and IE 10.0.9200.16750 -- Error-message(debug-mod must be tuned on) -- : I turned debug on, but don't know if there is more being logged than what comes on the screen. Error message on screen is: Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. I get this error anytime in checkout process that shipping is supposed to come on. If I enable Manual Shipping then the Canada Post won't display and shipping manual will be available. I have tried a number of configurations of the Canada Post plugin, and I have followed the steps on common mistakes with setting up shipping. I have tried multiple merchand_id's, including my API key, API key:password, Customer ID, Customer Login, and nothing works, including Canada Post Sandbox. All result in the same error. If you can't figure it out right away, I can give access to my backend as well via PM. Thanks. Jeff")* Here are the screenshots. Thanks. Jeff *This attachment is hidden for guests. Please log in or register to see it.* Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NDk5LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LTUwMDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 9 months ago [\#142338](#142338) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error while sending XML to CANADA POST. -5000](/forum/28-shipping-methods/865499-error-while-sending-xml-to-canada-post-5000#142338 "-- url of the page with the problem -- : ehunter.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Firefox 26.0 and IE 10.0.9200.16750 -- Error-message(debug-mod must be tuned on) -- : I turned debug on, but don't know if there is more being logged than what comes on the screen. Error message on screen is: Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. I get this error anytime in checkout process that shipping is supposed to come on. If I enable Manual Shipping then the Canada Post won't display and shipping manual will be available. I have tried a number of configurations of the Canada Post plugin, and I have followed the steps on common mistakes with setting up shipping. I have tried multiple merchand_id's, including my API key, API key:password, Customer ID, Customer Login, and nothing works, including Canada Post Sandbox. All result in the same error. If you can't figure it out right away, I can give access to my backend as well via PM. Thanks. Jeff")* Hi, I've done some tests on my end with your product dimensions and weight / shipping address, and I'm having the following error : "Error while sending XML to CANADA POST. Error code: -4004. Message: Item is too large to be packed." So I tested it with a smaller product and it worked fine, can you test it with a smaller product ? (5*5*5 for example) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NDk5LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LTUwMDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile")** - [![jcutbush's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11551-jcutbush "View jcutbush's Profile") Topic Author - [ Offline](/forum/user/11551-jcutbush) Less More - Posts: 19 - Thank you received: 0 - - 12 years 8 months ago [\#142407](#142407) by [jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile") Replied by *[jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile")* on topic *[Error while sending XML to CANADA POST. -5000](/forum/28-shipping-methods/865499-error-while-sending-xml-to-canada-post-5000#142407 "-- url of the page with the problem -- : ehunter.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Firefox 26.0 and IE 10.0.9200.16750 -- Error-message(debug-mod must be tuned on) -- : I turned debug on, but don't know if there is more being logged than what comes on the screen. Error message on screen is: Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. I get this error anytime in checkout process that shipping is supposed to come on. If I enable Manual Shipping then the Canada Post won't display and shipping manual will be available. I have tried a number of configurations of the Canada Post plugin, and I have followed the steps on common mistakes with setting up shipping. I have tried multiple merchand_id's, including my API key, API key:password, Customer ID, Customer Login, and nothing works, including Canada Post Sandbox. All result in the same error. If you can't figure it out right away, I can give access to my backend as well via PM. Thanks. Jeff")* Hi, I have changed the product to 5x5x5 and I still get the -5000 error. Any other thoughts? Thanks. Jeff Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NDk5LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LTUwMDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 8 months ago [\#142521](#142521) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error while sending XML to CANADA POST. -5000](/forum/28-shipping-methods/865499-error-while-sending-xml-to-canada-post-5000#142521 "-- url of the page with the problem -- : ehunter.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Firefox 26.0 and IE 10.0.9200.16750 -- Error-message(debug-mod must be tuned on) -- : I turned debug on, but don't know if there is more being logged than what comes on the screen. Error message on screen is: Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. I get this error anytime in checkout process that shipping is supposed to come on. If I enable Manual Shipping then the Canada Post won't display and shipping manual will be available. I have tried a number of configurations of the Canada Post plugin, and I have followed the steps on common mistakes with setting up shipping. I have tried multiple merchand_id's, including my API key, API key:password, Customer ID, Customer Login, and nothing works, including Canada Post Sandbox. All result in the same error. If you can't figure it out right away, I can give access to my backend as well via PM. Thanks. Jeff")* Ok, So can you download the last Hikashop version through our website, install it, and test it again ? If it still doesn't working, can you give me a temporary back-end access through a private message ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NDk5LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LTUwMDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile")** - [![jcutbush's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11551-jcutbush "View jcutbush's Profile") Topic Author - [ Offline](/forum/user/11551-jcutbush) Less More - Posts: 19 - Thank you received: 0 - - 12 years 8 months ago [\#142602](#142602) by [jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile") Replied by *[jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile")* on topic *[Error while sending XML to CANADA POST. -5000](/forum/28-shipping-methods/865499-error-while-sending-xml-to-canada-post-5000#142602 "-- url of the page with the problem -- : ehunter.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Firefox 26.0 and IE 10.0.9200.16750 -- Error-message(debug-mod must be tuned on) -- : I turned debug on, but don't know if there is more being logged than what comes on the screen. Error message on screen is: Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. I get this error anytime in checkout process that shipping is supposed to come on. If I enable Manual Shipping then the Canada Post won't display and shipping manual will be available. I have tried a number of configurations of the Canada Post plugin, and I have followed the steps on common mistakes with setting up shipping. I have tried multiple merchand_id's, including my API key, API key:password, Customer ID, Customer Login, and nothing works, including Canada Post Sandbox. All result in the same error. If you can't figure it out right away, I can give access to my backend as well via PM. Thanks. Jeff")* Hi, I installed com_hikashop_business_2.2.3_2014-02-06.zip, and it did not resolve the issue. I will send you access to the backend via PM. Thanks. Jeff Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NDk5LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LTUwMDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 8 months ago [\#142703](#142703) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error while sending XML to CANADA POST. -5000](/forum/28-shipping-methods/865499-error-while-sending-xml-to-canada-post-5000#142703 "-- url of the page with the problem -- : ehunter.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Firefox 26.0 and IE 10.0.9200.16750 -- Error-message(debug-mod must be tuned on) -- : I turned debug on, but don't know if there is more being logged than what comes on the screen. Error message on screen is: Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. I get this error anytime in checkout process that shipping is supposed to come on. If I enable Manual Shipping then the Canada Post won't display and shipping manual will be available. I have tried a number of configurations of the Canada Post plugin, and I have followed the steps on common mistakes with setting up shipping. I have tried multiple merchand_id's, including my API key, API key:password, Customer ID, Customer Login, and nothing works, including Canada Post Sandbox. All result in the same error. If you can't figure it out right away, I can give access to my backend as well via PM. Thanks. Jeff")* Hi, I just tested it through your website, and I'm having this error : " **-2001. Message: Merchant CPC Id not found on server**" And when I test it with my Canada Post test account it's working fine, you should then directly contact CanadaPost about your Merchant ID. - [ ![h55e2e6e.jpg](/forum/attachment/15134) ](/forum/attachment/15134 "h55e2e6e.jpg") [ ](/forum/attachment/15134?download=1 "h55e2e6e.jpg") - [ ![h8f1280d.jpg](/forum/attachment/15135) ](/forum/attachment/15135 "h8f1280d.jpg") [ ](/forum/attachment/15135?download=1 "h8f1280d.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NDk5LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LTUwMDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile")** - [![jcutbush's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11551-jcutbush "View jcutbush's Profile") Topic Author - [ Offline](/forum/user/11551-jcutbush) Less More - Posts: 19 - Thank you received: 0 - - 12 years 8 months ago [\#142944](#142944) by [jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile") Replied by *[jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile")* on topic *[Error while sending XML to CANADA POST. -5000](/forum/28-shipping-methods/865499-error-while-sending-xml-to-canada-post-5000#142944 "-- url of the page with the problem -- : ehunter.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Firefox 26.0 and IE 10.0.9200.16750 -- Error-message(debug-mod must be tuned on) -- : I turned debug on, but don't know if there is more being logged than what comes on the screen. Error message on screen is: Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. I get this error anytime in checkout process that shipping is supposed to come on. If I enable Manual Shipping then the Canada Post won't display and shipping manual will be available. I have tried a number of configurations of the Canada Post plugin, and I have followed the steps on common mistakes with setting up shipping. I have tried multiple merchand_id's, including my API key, API key:password, Customer ID, Customer Login, and nothing works, including Canada Post Sandbox. All result in the same error. If you can't figure it out right away, I can give access to my backend as well via PM. Thanks. Jeff")* Hi Mohamed, I assume you added a replacement head as a product from my website which caused this error. I contacted Canada Post, and they advised I needed to use by "Retailer ID" as the Merchant ID. This is NOT the Customer ID, and NOT the username : password from the key generated. This is a 3rd ID for other people's benefit. It is of the form CPC_COMPANY_NAME. I believe you need to call Canada Post to get this. That fixed the -2001 error, however when I add any of the "Spin Mops" from my product list I still get the -5000 error. Can you please look into this again by adding a Spin Mop into the Shopping Cart? Thanks. Jeff Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NDk5LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LTUwMDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 8 months ago [\#143448](#143448) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error while sending XML to CANADA POST. -5000](/forum/28-shipping-methods/865499-error-while-sending-xml-to-canada-post-5000#143448 "-- url of the page with the problem -- : ehunter.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Firefox 26.0 and IE 10.0.9200.16750 -- Error-message(debug-mod must be tuned on) -- : I turned debug on, but don't know if there is more being logged than what comes on the screen. Error message on screen is: Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. I get this error anytime in checkout process that shipping is supposed to come on. If I enable Manual Shipping then the Canada Post won't display and shipping manual will be available. I have tried a number of configurations of the Canada Post plugin, and I have followed the steps on common mistakes with setting up shipping. I have tried multiple merchand_id's, including my API key, API key:password, Customer ID, Customer Login, and nothing works, including Canada Post Sandbox. All result in the same error. If you can't figure it out right away, I can give access to my backend as well via PM. Thanks. Jeff")* Hi, I just tested it through your website (and also mine) and starting 2 "spin mop" I'm having the following error : "**Error while sending XML to CANADA POST. Error code: -3002. Message: Parcel too large to be shipped with CPC.**", with 1 spin mop it's working fine. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NDk5LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LTUwMDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile")** - [![jcutbush's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11551-jcutbush "View jcutbush's Profile") Topic Author - [ Offline](/forum/user/11551-jcutbush) Less More - Posts: 19 - Thank you received: 0 - - 12 years 8 months ago [\#143584](#143584) by [jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile") Replied by *[jcutbush](/forum/user/11551-jcutbush "View jcutbush's Profile")* on topic *[Error while sending XML to CANADA POST. -5000](/forum/28-shipping-methods/865499-error-while-sending-xml-to-canada-post-5000#143584 "-- url of the page with the problem -- : ehunter.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Firefox 26.0 and IE 10.0.9200.16750 -- Error-message(debug-mod must be tuned on) -- : I turned debug on, but don't know if there is more being logged than what comes on the screen. Error message on screen is: Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. I get this error anytime in checkout process that shipping is supposed to come on. If I enable Manual Shipping then the Canada Post won't display and shipping manual will be available. I have tried a number of configurations of the Canada Post plugin, and I have followed the steps on common mistakes with setting up shipping. I have tried multiple merchand_id's, including my API key, API key:password, Customer ID, Customer Login, and nothing works, including Canada Post Sandbox. All result in the same error. If you can't figure it out right away, I can give access to my backend as well via PM. Thanks. Jeff")* I still get -5000 on my website. I really have no idea what is going on here. Is there any way to record the XML transmission to figure this out? Thanks. Jeff Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NDk5LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LTUwMDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 8 months ago [\#143919](#143919) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error while sending XML to CANADA POST. -5000](/forum/28-shipping-methods/865499-error-while-sending-xml-to-canada-post-5000#143919 "-- url of the page with the problem -- : ehunter.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Firefox 26.0 and IE 10.0.9200.16750 -- Error-message(debug-mod must be tuned on) -- : I turned debug on, but don't know if there is more being logged than what comes on the screen. Error message on screen is: Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. I get this error anytime in checkout process that shipping is supposed to come on. If I enable Manual Shipping then the Canada Post won't display and shipping manual will be available. I have tried a number of configurations of the Canada Post plugin, and I have followed the steps on common mistakes with setting up shipping. I have tried multiple merchand_id's, including my API key, API key:password, Customer ID, Customer Login, and nothing works, including Canada Post Sandbox. All result in the same error. If you can't figure it out right away, I can give access to my backend as well via PM. Thanks. Jeff")* I just tested it on my end with your configuration and the only errors that I'm receiving are : - "Error while sending XML to CANADA POST. Error code: -4004. Message: Item is too large to be packed" - "Error while sending XML to CANADA POST. Error code: -3002. Message: Parcel too large to be shipped with CPC" So can you download the last Hikashop version (**2.3**) through our website, install it, and test it again ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NDk5LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LTUwMDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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