[Skip to main content](#vessel-content) # new product, keep getting no shipment ## - **[eclectic](/forum/user/31111-eclectic "View eclectic's Profile")** - [![eclectic's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31111-eclectic "View eclectic's Profile") Topic Author - [ Offline](/forum/user/31111-eclectic) Less More - Posts: 3 - Thank you received: 0 - - 12 years 8 months ago [\#143372](#143372) by [eclectic](/forum/user/31111-eclectic "View eclectic's Profile") *[new product, keep getting no shipment](/forum/28-shipping-methods/865754-new-product-keep-getting-no-shipment#143372 "URL is offline until I can resolve these issues. Joomla 2.5.18 Chrome Latest Hika plugin 2.2.3 USPS error: 80040B19 XML Syntax Error: Please check the XML request to see if it can be parsed. Failed to obtain shipping quotes. No shipping method found This is a new install. We have one product for purchase. I have setup and enabled the USPS plugin but can't get it to work. Attached are my configuration screen shots. It is not necessary for us to charge for shipment as the rate was included in our product price. Can't we just skip the method all together? Or can you help me setup it up? Thanks.")* was created by *[eclectic](/forum/user/31111-eclectic "View eclectic's Profile")* URL is offline until I can resolve these issues. Joomla 2.5.18 Chrome Latest Hika plugin 2.2.3 USPS error: 80040B19 XML Syntax Error: Please check the XML request to see if it can be parsed. Failed to obtain shipping quotes. No shipping method found This is a new install. We have one product for purchase. I have setup and enabled the USPS plugin but can't get it to work. Attached are my configuration screen shots. It is not necessary for us to charge for shipment as the rate was included in our product price. Can't we just skip the method all together? Or can you help me setup it up? Thanks. - [ ![h26a4ebe.png](/forum/attachment/15216) ](/forum/attachment/15216 "h26a4ebe.png") [ ](/forum/attachment/15216?download=1 "h26a4ebe.png") - [ ![hff8f320.png](/forum/attachment/15217) ](/forum/attachment/15217 "hff8f320.png") [ ](/forum/attachment/15217?download=1 "hff8f320.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NzU0LW5ldy1wcm9kdWN0LWtlZXAtZ2V0dGluZy1uby1zaGlwbWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 8 months ago [\#143377](#143377) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[new product, keep getting no shipment](/forum/28-shipping-methods/865754-new-product-keep-getting-no-shipment#143377 "URL is offline until I can resolve these issues. Joomla 2.5.18 Chrome Latest Hika plugin 2.2.3 USPS error: 80040B19 XML Syntax Error: Please check the XML request to see if it can be parsed. Failed to obtain shipping quotes. No shipping method found This is a new install. We have one product for purchase. I have setup and enabled the USPS plugin but can't get it to work. Attached are my configuration screen shots. It is not necessary for us to charge for shipment as the rate was included in our product price. Can't we just skip the method all together? Or can you help me setup it up? Thanks.")* Hi, The problem is probably coming from the fact that you didn't set any "USPS webtools user ID" through your USPS configuration page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NzU0LW5ldy1wcm9kdWN0LWtlZXAtZ2V0dGluZy1uby1zaGlwbWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[eclectic](/forum/user/31111-eclectic "View eclectic's Profile")** - [![eclectic's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31111-eclectic "View eclectic's Profile") Topic Author - [ Offline](/forum/user/31111-eclectic) Less More - Posts: 3 - Thank you received: 0 - - 12 years 8 months ago [\#143378](#143378) by [eclectic](/forum/user/31111-eclectic "View eclectic's Profile") Replied by *[eclectic](/forum/user/31111-eclectic "View eclectic's Profile")* on topic *[new product, keep getting no shipment](/forum/28-shipping-methods/865754-new-product-keep-getting-no-shipment#143378 "URL is offline until I can resolve these issues. Joomla 2.5.18 Chrome Latest Hika plugin 2.2.3 USPS error: 80040B19 XML Syntax Error: Please check the XML request to see if it can be parsed. Failed to obtain shipping quotes. No shipping method found This is a new install. We have one product for purchase. I have setup and enabled the USPS plugin but can't get it to work. Attached are my configuration screen shots. It is not necessary for us to charge for shipment as the rate was included in our product price. Can't we just skip the method all together? Or can you help me setup it up? Thanks.")* Ah OK. I am Canadian hence my lack of knowledge about USPS. My client is in NH. How does one obtain a USPS ID number? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NzU0LW5ldy1wcm9kdWN0LWtlZXAtZ2V0dGluZy1uby1zaGlwbWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 12 years 8 months ago [\#143409](#143409) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[new product, keep getting no shipment](/forum/28-shipping-methods/865754-new-product-keep-getting-no-shipment#143409 "URL is offline until I can resolve these issues. Joomla 2.5.18 Chrome Latest Hika plugin 2.2.3 USPS error: 80040B19 XML Syntax Error: Please check the XML request to see if it can be parsed. Failed to obtain shipping quotes. No shipping method found This is a new install. We have one product for purchase. I have setup and enabled the USPS plugin but can't get it to work. Attached are my configuration screen shots. It is not necessary for us to charge for shipment as the rate was included in our product price. Can't we just skip the method all together? Or can you help me setup it up? Thanks.")* Well, we are not really dealing USPS number ID so you should ask them how to get this number. I also fell like Google could help you on that... Anyway, you'll find the answer easily if you look for it ![;)](/media/kunena/emoticons/11.png ";)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY1NzU0LW5ldy1wcm9kdWN0LWtlZXAtZ2V0dGluZy1uby1zaGlwbWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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