[Skip to main content](#vessel-content) # Customers being given wrong shipping amount ## - **[boopoo](/forum/user/8365-boopoo "View boopoo's Profile")** - [![boopoo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8365-boopoo "View boopoo's Profile") Topic Author - [ Offline](/forum/user/8365-boopoo) Less More - Posts: 272 - Thank you received: 7 - - 12 years 6 months ago [\#154917](#154917) by [boopoo](/forum/user/8365-boopoo "View boopoo's Profile") *[Customers being given wrong shipping amount](/forum/28-shipping-methods/867976-customers-being-given-wrong-shipping-amount#154917 "-- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.20 Hi, Somehow (and I am not sure how) some customers on my French website manage to place an order and receive a German shipping rate (4,95EUR) instead of paying 9,95 EUR (what they should pay). I have no idea why this happens. My shipping rates are setup correctly. How can someone who registers with a French address be given a German shipping rate? It only happens occasionally and I cannot reproduce the bug. My checkout makes people register + login first, before the shipping options appear. Can you help at all? Maybe you know where this problem could be coming from but I am stumped! I wonder if it is a cache issue? Thanks in advance for your brain power on this.")* was created by *[boopoo](/forum/user/8365-boopoo "View boopoo's Profile")* -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.20 Hi, Somehow (and I am not sure how) some customers on my French website manage to place an order and receive a German shipping rate (4,95EUR) instead of paying 9,95 EUR (what they should pay). I have no idea why this happens. My shipping rates are setup correctly. How can someone who registers with a French address be given a German shipping rate? It only happens occasionally and I cannot reproduce the bug. My checkout makes people register + login first, before the shipping options appear. Can you help at all? Maybe you know where this problem could be coming from but I am stumped! I wonder if it is a cache issue? Thanks in advance for your brain power on this. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY3OTc2LWN1c3RvbWVycy1iZWluZy1naXZlbi13cm9uZy1zaGlwcGluZy1hbW91bnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 6 months ago [\#155380](#155380) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Customers being given wrong shipping amount](/forum/28-shipping-methods/867976-customers-being-given-wrong-shipping-amount#155380 "-- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.20 Hi, Somehow (and I am not sure how) some customers on my French website manage to place an order and receive a German shipping rate (4,95EUR) instead of paying 9,95 EUR (what they should pay). I have no idea why this happens. My shipping rates are setup correctly. How can someone who registers with a French address be given a German shipping rate? It only happens occasionally and I cannot reproduce the bug. My checkout makes people register + login first, before the shipping options appear. Can you help at all? Maybe you know where this problem could be coming from but I am stumped! I wonder if it is a cache issue? Thanks in advance for your brain power on this.")* Hello, 1. Can you show me through some screenshots how did you configured your : - Shipping methods - Checkout workflow ("Hikashop->System->Configuration->Checkout") 2. If that's coming from a cache issue, can you disable the Joomla cache, and clear it ? You'll also have to disable it in the joomla config, and unpublish the cache plugin. 3. Note that we won't be able to totally help you without knowing how your customers had that issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY3OTc2LWN1c3RvbWVycy1iZWluZy1naXZlbi13cm9uZy1zaGlwcGluZy1hbW91bnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[boopoo](/forum/user/8365-boopoo "View boopoo's Profile")** - [![boopoo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8365-boopoo "View boopoo's Profile") Topic Author - [ Offline](/forum/user/8365-boopoo) Less More - Posts: 272 - Thank you received: 7 - - 12 years 6 months ago [\#155382](#155382) by [boopoo](/forum/user/8365-boopoo "View boopoo's Profile") Replied by *[boopoo](/forum/user/8365-boopoo "View boopoo's Profile")* on topic *[Customers being given wrong shipping amount](/forum/28-shipping-methods/867976-customers-being-given-wrong-shipping-amount#155382 "-- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.20 Hi, Somehow (and I am not sure how) some customers on my French website manage to place an order and receive a German shipping rate (4,95EUR) instead of paying 9,95 EUR (what they should pay). I have no idea why this happens. My shipping rates are setup correctly. How can someone who registers with a French address be given a German shipping rate? It only happens occasionally and I cannot reproduce the bug. My checkout makes people register + login first, before the shipping options appear. Can you help at all? Maybe you know where this problem could be coming from but I am stumped! I wonder if it is a cache issue? Thanks in advance for your brain power on this.")* Thank you for your reply. I actually do not think it is a cache issue as I have Joomla cache disabled. Please find the attachments you requested. My shipping zones are setup correctly. David - [ ![h49c24be.png](/forum/attachment/17156) ](/forum/attachment/17156 "h49c24be.png") [ ](/forum/attachment/17156?download=1 "h49c24be.png") - [ ![h14c6aab.JPG](/forum/attachment/17157) ](/forum/attachment/17157 "h14c6aab.JPG") [ ](/forum/attachment/17157?download=1 "h14c6aab.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY3OTc2LWN1c3RvbWVycy1iZWluZy1naXZlbi13cm9uZy1zaGlwcGluZy1hbW91bnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 6 months ago [\#155428](#155428) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Customers being given wrong shipping amount](/forum/28-shipping-methods/867976-customers-being-given-wrong-shipping-amount#155428 "-- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.20 Hi, Somehow (and I am not sure how) some customers on my French website manage to place an order and receive a German shipping rate (4,95EUR) instead of paying 9,95 EUR (what they should pay). I have no idea why this happens. My shipping rates are setup correctly. How can someone who registers with a French address be given a German shipping rate? It only happens occasionally and I cannot reproduce the bug. My checkout makes people register + login first, before the shipping options appear. Can you help at all? Maybe you know where this problem could be coming from but I am stumped! I wonder if it is a cache issue? Thanks in advance for your brain power on this.")* Ok, Your issue is probably coming from your "Europe (no DE)" zone, can show me some screenshots of how did you configured it ("Hikashop->System->Zones->'Europe (no DE) zone'") ? So that we can check if you have correctly set all Europe zones through your "Europe (no DE)" sub-zones. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY3OTc2LWN1c3RvbWVycy1iZWluZy1naXZlbi13cm9uZy1zaGlwcGluZy1hbW91bnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[boopoo](/forum/user/8365-boopoo "View boopoo's Profile")** - [![boopoo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8365-boopoo "View boopoo's Profile") Topic Author - [ Offline](/forum/user/8365-boopoo) Less More - Posts: 272 - Thank you received: 7 - - 12 years 6 months ago [\#155524](#155524) by [boopoo](/forum/user/8365-boopoo "View boopoo's Profile") Replied by *[boopoo](/forum/user/8365-boopoo "View boopoo's Profile")* on topic *[Customers being given wrong shipping amount](/forum/28-shipping-methods/867976-customers-being-given-wrong-shipping-amount#155524 "-- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.20 Hi, Somehow (and I am not sure how) some customers on my French website manage to place an order and receive a German shipping rate (4,95EUR) instead of paying 9,95 EUR (what they should pay). I have no idea why this happens. My shipping rates are setup correctly. How can someone who registers with a French address be given a German shipping rate? It only happens occasionally and I cannot reproduce the bug. My checkout makes people register + login first, before the shipping options appear. Can you help at all? Maybe you know where this problem could be coming from but I am stumped! I wonder if it is a cache issue? Thanks in advance for your brain power on this.")* Hi Mohammed, The 3 screen-shots attached show the entire "Europe - no DE" zone I setup. Thanks - [ ![h83b44d5.JPG](/forum/attachment/17182) ](/forum/attachment/17182 "h83b44d5.JPG") [ ](/forum/attachment/17182?download=1 "h83b44d5.JPG") - [ ![hd6144ee.JPG](/forum/attachment/17183) ](/forum/attachment/17183 "hd6144ee.JPG") [ ](/forum/attachment/17183?download=1 "hd6144ee.JPG") - [ ![hba01368.JPG](/forum/attachment/17184) ](/forum/attachment/17184 "hba01368.JPG") [ ](/forum/attachment/17184?download=1 "hba01368.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY3OTc2LWN1c3RvbWVycy1iZWluZy1naXZlbi13cm9uZy1zaGlwcGluZy1hbW91bnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 6 months ago [\#155591](#155591) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Customers being given wrong shipping amount](/forum/28-shipping-methods/867976-customers-being-given-wrong-shipping-amount#155591 "-- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.20 Hi, Somehow (and I am not sure how) some customers on my French website manage to place an order and receive a German shipping rate (4,95EUR) instead of paying 9,95 EUR (what they should pay). I have no idea why this happens. My shipping rates are setup correctly. How can someone who registers with a French address be given a German shipping rate? It only happens occasionally and I cannot reproduce the bug. My checkout makes people register + login first, before the shipping options appear. Can you help at all? Maybe you know where this problem could be coming from but I am stumped! I wonder if it is a cache issue? Thanks in advance for your brain power on this.")* Hi, It seems like you correctly configured your "Europe - no DE" zone, can you give me a link to your website so that I can directly test it ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY3OTc2LWN1c3RvbWVycy1iZWluZy1naXZlbi13cm9uZy1zaGlwcGluZy1hbW91bnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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