[Skip to main content](#vessel-content) # USPS shipping disappears after quantity update ## - **[Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile")** - [![Drakenator's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32540.png)](/forum/user/32540-drakenator "View Drakenator's Profile") Topic Author - [ Offline](/forum/user/32540-drakenator) Less More - Posts: 5 - Thank you received: 1 - - 12 years 5 months ago [\#155624](#155624) by [Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile") *[USPS shipping disappears after quantity update](/forum/28-shipping-methods/868127-usps-shipping-disappears-after-quantity-update#155624 "-- url of the page with the problem -- : www.motorcitymusicians.com -- HikaShop version -- :2.3.0 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.2 -- Browser(s) name and version -- : Firefox 28 -- Error-message(debug-mod must be tuned on) -- : Error_message I am in the process of testing the configuration of our new merchandise page. The first issue that I have come across is that the shipping value disappears from the checkout screen if I increase the quantity and refresh. "No shipping method found" also gets displayed at the top of the screen. I have gone through the FAQ and have been scouring the forum. There are similar posts but usually for UPS or FedEx. I have checked on a number of suggestions form those posts. It is not anything like lacking weight and size as it initially gives shipping values. It is only if I change the quantity that it goes away. I can provide screenshots if needed. Thanks in advance for your help")* was created by *[Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile")* -- url of the page with the problem -- : [ www.motorcitymusicians.com](http://www.motorcitymusicians.com) -- HikaShop version -- :2.3.0 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.2 -- Browser(s) name and version -- : Firefox 28 -- Error-message(debug-mod must be tuned on) -- : Error_message I am in the process of testing the configuration of our new merchandise page. The first issue that I have come across is that the shipping value disappears from the checkout screen if I increase the quantity and refresh. "No shipping method found" also gets displayed at the top of the screen. I have gone through the FAQ and have been scouring the forum. There are similar posts but usually for UPS or FedEx. I have checked on a number of suggestions form those posts. It is not anything like lacking weight and size as it initially gives shipping values. It is only if I change the quantity that it goes away. I can provide screenshots if needed. Thanks in advance for your help Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY4MTI3LXVzcHMtc2hpcHBpbmctZGlzYXBwZWFycy1hZnRlci1xdWFudGl0eS11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 5 months ago [\#155696](#155696) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[USPS shipping disappears after quantity update](/forum/28-shipping-methods/868127-usps-shipping-disappears-after-quantity-update#155696 "-- url of the page with the problem -- : www.motorcitymusicians.com -- HikaShop version -- :2.3.0 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.2 -- Browser(s) name and version -- : Firefox 28 -- Error-message(debug-mod must be tuned on) -- : Error_message I am in the process of testing the configuration of our new merchandise page. The first issue that I have come across is that the shipping value disappears from the checkout screen if I increase the quantity and refresh. "No shipping method found" also gets displayed at the top of the screen. I have gone through the FAQ and have been scouring the forum. There are similar posts but usually for UPS or FedEx. I have checked on a number of suggestions form those posts. It is not anything like lacking weight and size as it initially gives shipping values. It is only if I change the quantity that it goes away. I can provide screenshots if needed. Thanks in advance for your help")* Hello, Can you show me how did you configured through some screenshots : - Your USPS shipping method - The product that you are using on your checkout workflow. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY4MTI3LXVzcHMtc2hpcHBpbmctZGlzYXBwZWFycy1hZnRlci1xdWFudGl0eS11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile")** - [![Drakenator's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32540.png)](/forum/user/32540-drakenator "View Drakenator's Profile") Topic Author - [ Offline](/forum/user/32540-drakenator) Less More - Posts: 5 - Thank you received: 1 - - 12 years 5 months ago [\#155765](#155765) by [Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile") Replied by *[Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile")* on topic *[USPS shipping disappears after quantity update](/forum/28-shipping-methods/868127-usps-shipping-disappears-after-quantity-update#155765 "-- url of the page with the problem -- : www.motorcitymusicians.com -- HikaShop version -- :2.3.0 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.2 -- Browser(s) name and version -- : Firefox 28 -- Error-message(debug-mod must be tuned on) -- : Error_message I am in the process of testing the configuration of our new merchandise page. The first issue that I have come across is that the shipping value disappears from the checkout screen if I increase the quantity and refresh. "No shipping method found" also gets displayed at the top of the screen. I have gone through the FAQ and have been scouring the forum. There are similar posts but usually for UPS or FedEx. I have checked on a number of suggestions form those posts. It is not anything like lacking weight and size as it initially gives shipping values. It is only if I change the quantity that it goes away. I can provide screenshots if needed. Thanks in advance for your help")* Here are screenshots of the requested pages. Let me know if more are needed. [ ![h422cc4d.jpg](/forum/attachment/17222) ](/forum/attachment/17222 "h422cc4d.jpg") [ ![h7760358.jpg](/forum/attachment/17223) ](/forum/attachment/17223 "h7760358.jpg") [ ![h0dc4131.jpg](/forum/attachment/17224) ](/forum/attachment/17224 "h0dc4131.jpg") [ ![hb3d02d0.jpg](/forum/attachment/17225) ](/forum/attachment/17225 "hb3d02d0.jpg") [ ![h6f433e8.jpg](/forum/attachment/17226) ](/forum/attachment/17226 "h6f433e8.jpg") [ ![h61841ca.jpg](/forum/attachment/17227) ](/forum/attachment/17227 "h61841ca.jpg") [ ![hb91ed04.jpg](/forum/attachment/17228) ](/forum/attachment/17228 "hb91ed04.jpg") - [ ![h422cc4d.jpg](/forum/attachment/17222) ](/forum/attachment/17222 "h422cc4d.jpg") [ ](/forum/attachment/17222?download=1 "h422cc4d.jpg") - [ ![h7760358.jpg](/forum/attachment/17223) ](/forum/attachment/17223 "h7760358.jpg") [ ](/forum/attachment/17223?download=1 "h7760358.jpg") - [ ![h0dc4131.jpg](/forum/attachment/17224) ](/forum/attachment/17224 "h0dc4131.jpg") [ ](/forum/attachment/17224?download=1 "h0dc4131.jpg") - [ ![hb3d02d0.jpg](/forum/attachment/17225) ](/forum/attachment/17225 "hb3d02d0.jpg") [ ](/forum/attachment/17225?download=1 "hb3d02d0.jpg") - [ ![h6f433e8.jpg](/forum/attachment/17226) ](/forum/attachment/17226 "h6f433e8.jpg") [ ](/forum/attachment/17226?download=1 "h6f433e8.jpg") - [ ![h61841ca.jpg](/forum/attachment/17227) ](/forum/attachment/17227 "h61841ca.jpg") [ ](/forum/attachment/17227?download=1 "h61841ca.jpg") - [ ![hb91ed04.jpg](/forum/attachment/17228) ](/forum/attachment/17228 "hb91ed04.jpg") [ ](/forum/attachment/17228?download=1 "hb91ed04.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY4MTI3LXVzcHMtc2hpcHBpbmctZGlzYXBwZWFycy1hZnRlci1xdWFudGl0eS11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 5 months ago [\#155917](#155917) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[USPS shipping disappears after quantity update](/forum/28-shipping-methods/868127-usps-shipping-disappears-after-quantity-update#155917 "-- url of the page with the problem -- : www.motorcitymusicians.com -- HikaShop version -- :2.3.0 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.2 -- Browser(s) name and version -- : Firefox 28 -- Error-message(debug-mod must be tuned on) -- : Error_message I am in the process of testing the configuration of our new merchandise page. The first issue that I have come across is that the shipping value disappears from the checkout screen if I increase the quantity and refresh. "No shipping method found" also gets displayed at the top of the screen. I have gone through the FAQ and have been scouring the forum. There are similar posts but usually for UPS or FedEx. I have checked on a number of suggestions form those posts. It is not anything like lacking weight and size as it initially gives shipping values. It is only if I change the quantity that it goes away. I can provide screenshots if needed. Thanks in advance for your help")* Hi, > The first issue that I have come across is that the shipping value disappears from the checkout screen if I increase the quantity and refresh. "No shipping method found" also gets displayed at the top of the screen. I think that your issue is coming from the fact that when you're increasing the quantity of the product in your cart, the "First class Mail" USPS service isn't available anymore because the weight or dimension limit was exceeded. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY4MTI3LXVzcHMtc2hpcHBpbmctZGlzYXBwZWFycy1hZnRlci1xdWFudGl0eS11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile")** - [![Drakenator's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32540.png)](/forum/user/32540-drakenator "View Drakenator's Profile") Topic Author - [ Offline](/forum/user/32540-drakenator) Less More - Posts: 5 - Thank you received: 1 - - 12 years 5 months ago [\#155943](#155943) by [Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile") Replied by *[Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile")* on topic *[USPS shipping disappears after quantity update](/forum/28-shipping-methods/868127-usps-shipping-disappears-after-quantity-update#155943 "-- url of the page with the problem -- : www.motorcitymusicians.com -- HikaShop version -- :2.3.0 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.2 -- Browser(s) name and version -- : Firefox 28 -- Error-message(debug-mod must be tuned on) -- : Error_message I am in the process of testing the configuration of our new merchandise page. The first issue that I have come across is that the shipping value disappears from the checkout screen if I increase the quantity and refresh. "No shipping method found" also gets displayed at the top of the screen. I have gone through the FAQ and have been scouring the forum. There are similar posts but usually for UPS or FedEx. I have checked on a number of suggestions form those posts. It is not anything like lacking weight and size as it initially gives shipping values. It is only if I change the quantity that it goes away. I can provide screenshots if needed. Thanks in advance for your help")* That seems to make sense since it comes back once reduced back to 1 but how do I set a limit or remove any limits that are causing this? I want people to be able to order more than 1 as a quantity. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY4MTI3LXVzcHMtc2hpcHBpbmctZGlzYXBwZWFycy1hZnRlci1xdWFudGl0eS11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile")** - [![Drakenator's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32540.png)](/forum/user/32540-drakenator "View Drakenator's Profile") Topic Author - [ Offline](/forum/user/32540-drakenator) Less More - Posts: 5 - Thank you received: 1 - - 12 years 5 months ago [\#156136](#156136) by [Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile") Replied by *[Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile")* on topic *[USPS shipping disappears after quantity update](/forum/28-shipping-methods/868127-usps-shipping-disappears-after-quantity-update#156136 "-- url of the page with the problem -- : www.motorcitymusicians.com -- HikaShop version -- :2.3.0 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.2 -- Browser(s) name and version -- : Firefox 28 -- Error-message(debug-mod must be tuned on) -- : Error_message I am in the process of testing the configuration of our new merchandise page. The first issue that I have come across is that the shipping value disappears from the checkout screen if I increase the quantity and refresh. "No shipping method found" also gets displayed at the top of the screen. I have gone through the FAQ and have been scouring the forum. There are similar posts but usually for UPS or FedEx. I have checked on a number of suggestions form those posts. It is not anything like lacking weight and size as it initially gives shipping values. It is only if I change the quantity that it goes away. I can provide screenshots if needed. Thanks in advance for your help")* It looks like turning off the "**Price Per Product**" option has resolved the issue. The following user(s) said Thank You: [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY4MTI3LXVzcHMtc2hpcHBpbmctZGlzYXBwZWFycy1hZnRlci1xdWFudGl0eS11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile")** - [![Drakenator's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32540.png)](/forum/user/32540-drakenator "View Drakenator's Profile") Topic Author - [ Offline](/forum/user/32540-drakenator) Less More - Posts: 5 - Thank you received: 1 - - 12 years 4 months ago - 12 years 4 months ago [\#157767](#157767) by [Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile") Replied by *[Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile")* on topic *[USPS shipping disappears after quantity update](/forum/28-shipping-methods/868127-usps-shipping-disappears-after-quantity-update#157767 "-- url of the page with the problem -- : www.motorcitymusicians.com -- HikaShop version -- :2.3.0 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.2 -- Browser(s) name and version -- : Firefox 28 -- Error-message(debug-mod must be tuned on) -- : Error_message I am in the process of testing the configuration of our new merchandise page. The first issue that I have come across is that the shipping value disappears from the checkout screen if I increase the quantity and refresh. "No shipping method found" also gets displayed at the top of the screen. I have gone through the FAQ and have been scouring the forum. There are similar posts but usually for UPS or FedEx. I have checked on a number of suggestions form those posts. It is not anything like lacking weight and size as it initially gives shipping values. It is only if I change the quantity that it goes away. I can provide screenshots if needed. Thanks in advance for your help")* First Class shipping has a weight limit of 13 oz. Last edit: 12 years 4 months ago by [Drakenator](/forum/user/32540-drakenator "View Drakenator's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY4MTI3LXVzcHMtc2hpcHBpbmctZGlzYXBwZWFycy1hZnRlci1xdWFudGl0eS11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 4 months ago [\#158044](#158044) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[USPS shipping disappears after quantity update](/forum/28-shipping-methods/868127-usps-shipping-disappears-after-quantity-update#158044 "-- url of the page with the problem -- : www.motorcitymusicians.com -- HikaShop version -- :2.3.0 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.2 -- Browser(s) name and version -- : Firefox 28 -- Error-message(debug-mod must be tuned on) -- : Error_message I am in the process of testing the configuration of our new merchandise page. The first issue that I have come across is that the shipping value disappears from the checkout screen if I increase the quantity and refresh. "No shipping method found" also gets displayed at the top of the screen. I have gone through the FAQ and have been scouring the forum. There are similar posts but usually for UPS or FedEx. I have checked on a number of suggestions form those posts. It is not anything like lacking weight and size as it initially gives shipping values. It is only if I change the quantity that it goes away. I can provide screenshots if needed. Thanks in advance for your help")* Yes, like it's said on the USPS developer documentation. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY4MTI3LXVzcHMtc2hpcHBpbmctZGlzYXBwZWFycy1hZnRlci1xdWFudGl0eS11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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