[Skip to main content](#vessel-content) # Shipping method descrition not showing ## - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 3 months ago [\#164948](#164948) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping method descrition not showing](/forum/28-shipping-methods/869458-shipping-method-descrition-not-showing?start=20#164948 "-- url of the page with the problem -- : -- HikaShop version -- : latest -- Joomla version -- : latest -- PHP version -- : x.x.x -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, The Australia Post Express Post shipping method description is not showing up: Also, I cant change the order of the shipping methods - I would like to have the standard post show first, then below it the express post. Saving the orders in the backend doesn't change the order. Thanks :)")* Ok, also if you are using a SEF module / SEF options, can you disable it and try it again ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5NDU4LXNoaXBwaW5nLW1ldGhvZC1kZXNjcml0aW9uLW5vdC1zaG93aW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 12 years 3 months ago - 12 years 3 months ago [\#165055](#165055) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[Shipping method descrition not showing](/forum/28-shipping-methods/869458-shipping-method-descrition-not-showing?start=20#165055 "-- url of the page with the problem -- : -- HikaShop version -- : latest -- Joomla version -- : latest -- PHP version -- : x.x.x -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, The Australia Post Express Post shipping method description is not showing up: Also, I cant change the order of the shipping methods - I would like to have the standard post show first, then below it the express post. Saving the orders in the backend doesn't change the order. Thanks :)")* Hi Mohamed, I tried turning off sef in global config, then tried turning off all the sef options in HS backend. I also tried turning off ssl redirect plugin, and www to non www plugin also. None of these seem to work. I dont have any other sef modules/extensions installed. Also, now the customers are unable to choose standard shipping option. When clicking on the standard shipping, it stays on express shipping. Thanks ![:)](/media/kunena/emoticons/3.png ":)") Last edit: 12 years 3 months ago by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5NDU4LXNoaXBwaW5nLW1ldGhvZC1kZXNjcml0aW9uLW5vdC1zaG93aW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 3 months ago - 12 years 3 months ago [\#165792](#165792) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping method descrition not showing](/forum/28-shipping-methods/869458-shipping-method-descrition-not-showing?start=20#165792 "-- url of the page with the problem -- : -- HikaShop version -- : latest -- Joomla version -- : latest -- PHP version -- : x.x.x -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, The Australia Post Express Post shipping method description is not showing up: Also, I cant change the order of the shipping methods - I would like to have the standard post show first, then below it the express post. Saving the orders in the backend doesn't change the order. Thanks :)")* Hello, Regarding your ordering issue, can you edit the "*administrator\\components\\com\_hikashop\\classes\\**shipping.php***" file, and change these lines : Code: if(empty($usable_methods)) { $errors['no_rates'] = JText::_('NO_SHIPPING_METHOD_FOUND'); $this->errors = $errors; return $usable_methods; } By : Code: if(empty($usable_methods)) { $errors['no_rates'] = JText::_('NO_SHIPPING_METHOD_FOUND'); $this->errors = $errors; return $usable_methods; }else{ foreach ($usable_methods as $key => $shipping_method) { $shipping_ordering[$key] = $shipping_method -> shipping_ordering; } array_multisort($shipping_ordering, SORT_ASC, $usable_methods); } Last edit: 12 years 3 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). The following user(s) said Thank You: [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5NDU4LXNoaXBwaW5nLW1ldGhvZC1kZXNjcml0aW9uLW5vdC1zaG93aW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 12 years 2 months ago [\#167930](#167930) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[Shipping method descrition not showing](/forum/28-shipping-methods/869458-shipping-method-descrition-not-showing?start=20#167930 "-- url of the page with the problem -- : -- HikaShop version -- : latest -- Joomla version -- : latest -- PHP version -- : x.x.x -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, The Australia Post Express Post shipping method description is not showing up: Also, I cant change the order of the shipping methods - I would like to have the standard post show first, then below it the express post. Saving the orders in the backend doesn't change the order. Thanks :)")* Thanks Mohammed, This works, however, when customers try to swap the shipping option, the price is not changing, but the shipping option is. I have turned it off because it is making us lose sales. I can PM you backend access ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5NDU4LXNoaXBwaW5nLW1ldGhvZC1kZXNjcml0aW9uLW5vdC1zaG93aW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 2 months ago [\#168013](#168013) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping method descrition not showing](/forum/28-shipping-methods/869458-shipping-method-descrition-not-showing?start=20#168013 "-- url of the page with the problem -- : -- HikaShop version -- : latest -- Joomla version -- : latest -- PHP version -- : x.x.x -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, The Australia Post Express Post shipping method description is not showing up: Also, I cant change the order of the shipping methods - I would like to have the standard post show first, then below it the express post. Saving the orders in the backend doesn't change the order. Thanks :)")* Hello and thanks for the back-end access, can you also give me more detail about what you said through some screenshots for example ? > when customers try to swap the shipping option, the price is not changing, but the shipping option is Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5NDU4LXNoaXBwaW5nLW1ldGhvZC1kZXNjcml0aW9uLW5vdC1zaG93aW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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