[Skip to main content](#vessel-content) # UPS Shipping Not Giving Account Price ## - **[reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile")** - [![reedstickets's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33139-reedstickets "View reedstickets's Profile") Topic Author - [ Offline](/forum/user/33139-reedstickets) Less More - Posts: 121 - Thank you received: 0 - - 12 years 4 months ago [\#163109](#163109) by [reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile") *[UPS Shipping Not Giving Account Price](/forum/28-shipping-methods/869537-ups-shipping-not-giving-account-price#163109 "- url of the page with the problem -- : casesmithcustoms.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3 -- PHP version -- : Current -- Browser(s) name and version -- :Chrome -- Error-message(debug-mod must be tuned on) -- : Error_message I got my UPS shipping set up pretty well but it is giving me the price if I just randomly walked into a UPS store and shipped it rather then a prepaid on my shippers account price... Not sure if this is an API problem or a something within Hikashop I need to do... Thanks for any help! Reed")* was created by *[reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile")* - url of the page with the problem -- : casesmithcustoms.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3 -- PHP version -- : Current -- Browser(s) name and version -- :Chrome -- Error-message(debug-mod must be tuned on) -- : Error_message I got my UPS shipping set up pretty well but it is giving me the price if I just randomly walked into a UPS store and shipped it rather then a prepaid on my shippers account price... Not sure if this is an API problem or a something within Hikashop I need to do... Thanks for any help! Reed Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5NTM3LXVwcy1zaGlwcGluZy1ub3QtZ2l2aW5nLWFjY291bnQtcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 12 years 4 months ago [\#163112](#163112) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[UPS Shipping Not Giving Account Price](/forum/28-shipping-methods/869537-ups-shipping-not-giving-account-price#163112 "- url of the page with the problem -- : casesmithcustoms.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3 -- PHP version -- : Current -- Browser(s) name and version -- :Chrome -- Error-message(debug-mod must be tuned on) -- : Error_message I got my UPS shipping set up pretty well but it is giving me the price if I just randomly walked into a UPS store and shipped it rather then a prepaid on my shippers account price... Not sure if this is an API problem or a something within Hikashop I need to do... Thanks for any help! Reed")* Hi, Both type of prices can be retrieved. It depends on how you set the option "Negotiated rate" in your shipping method. So I would recommend to toggle that option. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5NTM3LXVwcy1zaGlwcGluZy1ub3QtZ2l2aW5nLWFjY291bnQtcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile")** - [![reedstickets's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33139-reedstickets "View reedstickets's Profile") Topic Author - [ Offline](/forum/user/33139-reedstickets) Less More - Posts: 121 - Thank you received: 0 - - 12 years 4 months ago [\#163218](#163218) by [reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile") Replied by *[reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile")* on topic *[UPS Shipping Not Giving Account Price](/forum/28-shipping-methods/869537-ups-shipping-not-giving-account-price#163218 "- url of the page with the problem -- : casesmithcustoms.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3 -- PHP version -- : Current -- Browser(s) name and version -- :Chrome -- Error-message(debug-mod must be tuned on) -- : Error_message I got my UPS shipping set up pretty well but it is giving me the price if I just randomly walked into a UPS store and shipped it rather then a prepaid on my shippers account price... Not sure if this is an API problem or a something within Hikashop I need to do... Thanks for any help! Reed")* Hi, I toggle the "negotiated price" on and off and it does not change price at all on the site. It gives me the price at UPS if I ship without using my account, if I choose the account and get my discounted price that does not match in hikashop... Are you saying there are options to set within the "negotiated price option or is it only the toggle on and off? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5NTM3LXVwcy1zaGlwcGluZy1ub3QtZ2l2aW5nLWFjY291bnQtcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 4 months ago [\#163227](#163227) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS Shipping Not Giving Account Price](/forum/28-shipping-methods/869537-ups-shipping-not-giving-account-price#163227 "- url of the page with the problem -- : casesmithcustoms.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3 -- PHP version -- : Current -- Browser(s) name and version -- :Chrome -- Error-message(debug-mod must be tuned on) -- : Error_message I got my UPS shipping set up pretty well but it is giving me the price if I just randomly walked into a UPS store and shipped it rather then a prepaid on my shippers account price... Not sure if this is an API problem or a something within Hikashop I need to do... Thanks for any help! Reed")* Hello, If you set the "Negotiated price" option to Yes, UPS should return your discounted prices, so you should maybe directly ask them about it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5NTM3LXVwcy1zaGlwcGluZy1ub3QtZ2l2aW5nLWFjY291bnQtcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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