[Skip to main content](#vessel-content) # Local Pickup + TaxCloud = Wrong Tax Rate ## - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 12 years 2 days ago [\#179366](#179366) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[Local Pickup + TaxCloud = Wrong Tax Rate](/forum/28-shipping-methods/869805-local-pickup-taxcloud-wrong-tax-rate?start=20#179366 "-- url of the page with the problem -- : www.littleapplewoodenpuzzles.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.30 -- Browser(s) name and version -- : Any An order (the very 1st order since the site launch just hours ago) came in with the situation outlined below. Some how we missed this in all our 60+ test orders over the last 2 months. Cart Configuration: TaxCloud plugin is enabled. Manual Shipping Method for "Local Pickup" is free ($0 cost) but limited to the Kansas (state) zone with an "Override shipping address" set to "Your Shop Address". What happens when the Kansas based customer chooses a "Local Pickup" method: TaxCloud is incorrectly using the original Kansas billing/shipping address that the customer entered (before shipping was presented/selected) for the tax rate lookup. The correct tax rate should be that of the "Your Shop Address". I cannot find a way to manually override the TaxCloud rate either using the Tax Zones. But I'm not sure that is even possible with the TaxCloud plugin. You can test this simply by using the following addresses: 309 Poplar St. Wamego, KS 66547 (this will give you a 8.9% tax rate) The correct tax rate should be 8.4% tax rate (for the Your Shop Address). Is there any fix or work around that I'm missing? I believe the TaxCloud plugin exclude usage of any of the tax zone rules. I would think/hope that the logic should be that the TaxCloud should recognize the "Override shipping address" when set to Your Shop Address or at the very least the tax rules should be allowed to override TaxCloud in such a circumstance. Thanks for your help.")* Hi Guys, Any chance you can get to this soon? It has been 3 months since I first opened the thread. The two related issues (tax cloud bug and the local shipping bug) are still there. Client is getting a little testy. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5ODA1LWxvY2FsLXBpY2t1cC10YXhjbG91ZC13cm9uZy10YXgtcmF0ZT9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 12 years 1 day ago [\#179529](#179529) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Local Pickup + TaxCloud = Wrong Tax Rate](/forum/28-shipping-methods/869805-local-pickup-taxcloud-wrong-tax-rate?start=20#179529 "-- url of the page with the problem -- : www.littleapplewoodenpuzzles.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.30 -- Browser(s) name and version -- : Any An order (the very 1st order since the site launch just hours ago) came in with the situation outlined below. Some how we missed this in all our 60+ test orders over the last 2 months. Cart Configuration: TaxCloud plugin is enabled. Manual Shipping Method for "Local Pickup" is free ($0 cost) but limited to the Kansas (state) zone with an "Override shipping address" set to "Your Shop Address". What happens when the Kansas based customer chooses a "Local Pickup" method: TaxCloud is incorrectly using the original Kansas billing/shipping address that the customer entered (before shipping was presented/selected) for the tax rate lookup. The correct tax rate should be that of the "Your Shop Address". I cannot find a way to manually override the TaxCloud rate either using the Tax Zones. But I'm not sure that is even possible with the TaxCloud plugin. You can test this simply by using the following addresses: 309 Poplar St. Wamego, KS 66547 (this will give you a 8.9% tax rate) The correct tax rate should be 8.4% tax rate (for the Your Shop Address). Is there any fix or work around that I'm missing? I believe the TaxCloud plugin exclude usage of any of the tax zone rules. I would think/hope that the logic should be that the TaxCloud should recognize the "Override shipping address" when set to Your Shop Address or at the very least the tax rules should be allowed to override TaxCloud in such a circumstance. Thanks for your help.")* Hi, Like I send you by email, we right have your last message from the "contact us" but we don't have any credentials for your website attached. So I still don't have any access to your website to take a look or help you. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5ODA1LWxvY2FsLXBpY2t1cC10YXhjbG91ZC13cm9uZy10YXgtcmF0ZT9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 12 years 1 day ago [\#179537](#179537) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[Local Pickup + TaxCloud = Wrong Tax Rate](/forum/28-shipping-methods/869805-local-pickup-taxcloud-wrong-tax-rate?start=20#179537 "-- url of the page with the problem -- : www.littleapplewoodenpuzzles.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.30 -- Browser(s) name and version -- : Any An order (the very 1st order since the site launch just hours ago) came in with the situation outlined below. Some how we missed this in all our 60+ test orders over the last 2 months. Cart Configuration: TaxCloud plugin is enabled. Manual Shipping Method for "Local Pickup" is free ($0 cost) but limited to the Kansas (state) zone with an "Override shipping address" set to "Your Shop Address". What happens when the Kansas based customer chooses a "Local Pickup" method: TaxCloud is incorrectly using the original Kansas billing/shipping address that the customer entered (before shipping was presented/selected) for the tax rate lookup. The correct tax rate should be that of the "Your Shop Address". I cannot find a way to manually override the TaxCloud rate either using the Tax Zones. But I'm not sure that is even possible with the TaxCloud plugin. You can test this simply by using the following addresses: 309 Poplar St. Wamego, KS 66547 (this will give you a 8.9% tax rate) The correct tax rate should be 8.4% tax rate (for the Your Shop Address). Is there any fix or work around that I'm missing? I believe the TaxCloud plugin exclude usage of any of the tax zone rules. I would think/hope that the logic should be that the TaxCloud should recognize the "Override shipping address" when set to Your Shop Address or at the very least the tax rules should be allowed to override TaxCloud in such a circumstance. Thanks for your help.")* I've just sent it again via the contact form as it is under https. Please let me know that you got it. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5ODA1LWxvY2FsLXBpY2t1cC10YXhjbG91ZC13cm9uZy10YXgtcmF0ZT9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 11 years 11 months ago [\#182443](#182443) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[Local Pickup + TaxCloud = Wrong Tax Rate](/forum/28-shipping-methods/869805-local-pickup-taxcloud-wrong-tax-rate?start=20#182443 "-- url of the page with the problem -- : www.littleapplewoodenpuzzles.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.30 -- Browser(s) name and version -- : Any An order (the very 1st order since the site launch just hours ago) came in with the situation outlined below. Some how we missed this in all our 60+ test orders over the last 2 months. Cart Configuration: TaxCloud plugin is enabled. Manual Shipping Method for "Local Pickup" is free ($0 cost) but limited to the Kansas (state) zone with an "Override shipping address" set to "Your Shop Address". What happens when the Kansas based customer chooses a "Local Pickup" method: TaxCloud is incorrectly using the original Kansas billing/shipping address that the customer entered (before shipping was presented/selected) for the tax rate lookup. The correct tax rate should be that of the "Your Shop Address". I cannot find a way to manually override the TaxCloud rate either using the Tax Zones. But I'm not sure that is even possible with the TaxCloud plugin. You can test this simply by using the following addresses: 309 Poplar St. Wamego, KS 66547 (this will give you a 8.9% tax rate) The correct tax rate should be 8.4% tax rate (for the Your Shop Address). Is there any fix or work around that I'm missing? I believe the TaxCloud plugin exclude usage of any of the tax zone rules. I would think/hope that the logic should be that the TaxCloud should recognize the "Override shipping address" when set to Your Shop Address or at the very least the tax rules should be allowed to override TaxCloud in such a circumstance. Thanks for your help.")* Any idea when you might get to this? I'm supprised the local pickup bug alone hasn't gotten attention as it is independent of the taxcloud bug. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5ODA1LWxvY2FsLXBpY2t1cC10YXhjbG91ZC13cm9uZy10YXgtcmF0ZT9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 11 years 11 months ago [\#183040](#183040) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[Local Pickup + TaxCloud = Wrong Tax Rate](/forum/28-shipping-methods/869805-local-pickup-taxcloud-wrong-tax-rate?start=20#183040 "-- url of the page with the problem -- : www.littleapplewoodenpuzzles.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.30 -- Browser(s) name and version -- : Any An order (the very 1st order since the site launch just hours ago) came in with the situation outlined below. Some how we missed this in all our 60+ test orders over the last 2 months. Cart Configuration: TaxCloud plugin is enabled. Manual Shipping Method for "Local Pickup" is free ($0 cost) but limited to the Kansas (state) zone with an "Override shipping address" set to "Your Shop Address". What happens when the Kansas based customer chooses a "Local Pickup" method: TaxCloud is incorrectly using the original Kansas billing/shipping address that the customer entered (before shipping was presented/selected) for the tax rate lookup. The correct tax rate should be that of the "Your Shop Address". I cannot find a way to manually override the TaxCloud rate either using the Tax Zones. But I'm not sure that is even possible with the TaxCloud plugin. You can test this simply by using the following addresses: 309 Poplar St. Wamego, KS 66547 (this will give you a 8.9% tax rate) The correct tax rate should be 8.4% tax rate (for the Your Shop Address). Is there any fix or work around that I'm missing? I believe the TaxCloud plugin exclude usage of any of the tax zone rules. I would think/hope that the logic should be that the TaxCloud should recognize the "Override shipping address" when set to Your Shop Address or at the very least the tax rules should be allowed to override TaxCloud in such a circumstance. Thanks for your help.")* Today I've setup a fresh install of Joomla 3.3.6 on the same server. I've installed the latest install of Hikashop (com_hikashop_business_v2.3.4_2014-11-24_23-16-01.tar.gz). I've done a fresh configuration and I've still have the exact same problems as 4 months ago under 2.3.1 and 2.3.1: 1. **BOTH** tax rules and TaxCloud calculations are ignored when manual shipping override is set to anything but No 2. And I get SQL error if I try add a new order with TaxCloud plugin enabled I'm practically begging for help here. I have three business licenses and I'd really like to get this resolved. I've sent another email via the site's contact form last week to and no response. I'm not trying to be a pain in the butt but I feel ignored at this point which is just odd as I've had nothing but awesome support from you guys. I hope I didn't trigger some auto blacklist with the topic. This isn't just a TaxCloud issue on the manual override, the tax rules get ignored too. Any update would be greatly appropriated. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5ODA1LWxvY2FsLXBpY2t1cC10YXhjbG91ZC13cm9uZy10YXgtcmF0ZT9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")** - [![PolishedGeek's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") - [ Offline](/forum/user/8378-polishedgeek) - Official HikaShop Development Partner Less More - Posts: 329 - Thank you received: 94 - - [](http://PolishedGeek.com/?utm_source=hikashop) - 11 years 10 months ago [\#183961](#183961) by [PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") Replied by *[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")* on topic *[Local Pickup + TaxCloud = Wrong Tax Rate](/forum/28-shipping-methods/869805-local-pickup-taxcloud-wrong-tax-rate?start=20#183961 "-- url of the page with the problem -- : www.littleapplewoodenpuzzles.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.30 -- Browser(s) name and version -- : Any An order (the very 1st order since the site launch just hours ago) came in with the situation outlined below. Some how we missed this in all our 60+ test orders over the last 2 months. Cart Configuration: TaxCloud plugin is enabled. Manual Shipping Method for "Local Pickup" is free ($0 cost) but limited to the Kansas (state) zone with an "Override shipping address" set to "Your Shop Address". What happens when the Kansas based customer chooses a "Local Pickup" method: TaxCloud is incorrectly using the original Kansas billing/shipping address that the customer entered (before shipping was presented/selected) for the tax rate lookup. The correct tax rate should be that of the "Your Shop Address". I cannot find a way to manually override the TaxCloud rate either using the Tax Zones. But I'm not sure that is even possible with the TaxCloud plugin. You can test this simply by using the following addresses: 309 Poplar St. Wamego, KS 66547 (this will give you a 8.9% tax rate) The correct tax rate should be 8.4% tax rate (for the Your Shop Address). Is there any fix or work around that I'm missing? I believe the TaxCloud plugin exclude usage of any of the tax zone rules. I would think/hope that the logic should be that the TaxCloud should recognize the "Override shipping address" when set to Your Shop Address or at the very least the tax rules should be allowed to override TaxCloud in such a circumstance. Thanks for your help.")* We also are running into a problem with Local Pickup and taxes (both regular stores with zones and the new AvaTax plugin development). Regarding regular stores with zones: Our client does not want to have a Main Zone set because the only people who need to pay taxes are those with Ohio shipping addresses. So by default we don't want to show any taxes in the cart unless the customer logs in with an Ohio address or registers with one during checkout. Everyone else shouldn't see taxes, and the majority of customers don't pay tax. But there are several customers each week who choose "Local Pickup", which is in Ohio. In this case, the shipping address is overridden by the shop address and because the main zone isn't set to calculate taxes in configuration, pickup orders aren't being taxed correctly. What we probably need is an Override Tax Zone field added into the shipping plugin for Local Pickup. The Override Tax Zone field from the local pickup shipping plugin should then be used for calculating taxes, not the main tax zone from configuration. Any chance that could be done soon in core HikaShop? Otherwise we'll have to custom code to address this problem. --- ~ Deb Cinkus, CEO Polished Geek: more with monday․com eCommerce Business Process Automation Experts Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5ODA1LWxvY2FsLXBpY2t1cC10YXhjbG91ZC13cm9uZy10YXgtcmF0ZT9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")** - [![PolishedGeek's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") - [ Offline](/forum/user/8378-polishedgeek) - Official HikaShop Development Partner Less More - Posts: 329 - Thank you received: 94 - - [](http://PolishedGeek.com/?utm_source=hikashop) - 11 years 10 months ago [\#184683](#184683) by [PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") Replied by *[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")* on topic *[Local Pickup + TaxCloud = Wrong Tax Rate](/forum/28-shipping-methods/869805-local-pickup-taxcloud-wrong-tax-rate?start=20#184683 "-- url of the page with the problem -- : www.littleapplewoodenpuzzles.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.30 -- Browser(s) name and version -- : Any An order (the very 1st order since the site launch just hours ago) came in with the situation outlined below. Some how we missed this in all our 60+ test orders over the last 2 months. Cart Configuration: TaxCloud plugin is enabled. Manual Shipping Method for "Local Pickup" is free ($0 cost) but limited to the Kansas (state) zone with an "Override shipping address" set to "Your Shop Address". What happens when the Kansas based customer chooses a "Local Pickup" method: TaxCloud is incorrectly using the original Kansas billing/shipping address that the customer entered (before shipping was presented/selected) for the tax rate lookup. The correct tax rate should be that of the "Your Shop Address". I cannot find a way to manually override the TaxCloud rate either using the Tax Zones. But I'm not sure that is even possible with the TaxCloud plugin. You can test this simply by using the following addresses: 309 Poplar St. Wamego, KS 66547 (this will give you a 8.9% tax rate) The correct tax rate should be 8.4% tax rate (for the Your Shop Address). Is there any fix or work around that I'm missing? I believe the TaxCloud plugin exclude usage of any of the tax zone rules. I would think/hope that the logic should be that the TaxCloud should recognize the "Override shipping address" when set to Your Shop Address or at the very least the tax rules should be allowed to override TaxCloud in such a circumstance. Thanks for your help.")* Any feedback on this? Need to advise our client if this must be customized. --- ~ Deb Cinkus, CEO Polished Geek: more with monday․com eCommerce Business Process Automation Experts Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5ODA1LWxvY2FsLXBpY2t1cC10YXhjbG91ZC13cm9uZy10YXgtcmF0ZT9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 11 years 10 months ago [\#184994](#184994) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Local Pickup + TaxCloud = Wrong Tax Rate](/forum/28-shipping-methods/869805-local-pickup-taxcloud-wrong-tax-rate?start=20#184994 "-- url of the page with the problem -- : www.littleapplewoodenpuzzles.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.30 -- Browser(s) name and version -- : Any An order (the very 1st order since the site launch just hours ago) came in with the situation outlined below. Some how we missed this in all our 60+ test orders over the last 2 months. Cart Configuration: TaxCloud plugin is enabled. Manual Shipping Method for "Local Pickup" is free ($0 cost) but limited to the Kansas (state) zone with an "Override shipping address" set to "Your Shop Address". What happens when the Kansas based customer chooses a "Local Pickup" method: TaxCloud is incorrectly using the original Kansas billing/shipping address that the customer entered (before shipping was presented/selected) for the tax rate lookup. The correct tax rate should be that of the "Your Shop Address". I cannot find a way to manually override the TaxCloud rate either using the Tax Zones. But I'm not sure that is even possible with the TaxCloud plugin. You can test this simply by using the following addresses: 309 Poplar St. Wamego, KS 66547 (this will give you a 8.9% tax rate) The correct tax rate should be 8.4% tax rate (for the Your Shop Address). Is there any fix or work around that I'm missing? I believe the TaxCloud plugin exclude usage of any of the tax zone rules. I would think/hope that the logic should be that the TaxCloud should recognize the "Override shipping address" when set to Your Shop Address or at the very least the tax rules should be allowed to override TaxCloud in such a circumstance. Thanks for your help.")* Hi, We've added a new option to override the tax zone in shipping plugins. It will be in the next version of HikaShop (in 2 months). If you need it earlier, please use our contact form to request it. Note however that this won't change anything for your Avalara plugin or the TaxCloud plugin. When you use them, it's in their code that the taxes are calculated (technically from the avalara/taxcloud server), so it's up to the plugin to use the information it wants for the tax calculations and just the tax zone override of the shipping method won't be enough since you also need at least the zip code. The following user(s) said Thank You: [PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5ODA1LWxvY2FsLXBpY2t1cC10YXhjbG91ZC13cm9uZy10YXgtcmF0ZT9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile")** - [![TaxCloud's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32971.jpg)](/forum/user/32971-taxcloud "View TaxCloud's Profile") - [ Offline](/forum/user/32971-taxcloud) Less More - Posts: 41 - Thank you received: 14 - - 11 years 10 months ago [\#185017](#185017) by [TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile") Replied by *[TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile")* on topic *[Local Pickup + TaxCloud = Wrong Tax Rate](/forum/28-shipping-methods/869805-local-pickup-taxcloud-wrong-tax-rate?start=20#185017 "-- url of the page with the problem -- : www.littleapplewoodenpuzzles.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.30 -- Browser(s) name and version -- : Any An order (the very 1st order since the site launch just hours ago) came in with the situation outlined below. Some how we missed this in all our 60+ test orders over the last 2 months. Cart Configuration: TaxCloud plugin is enabled. Manual Shipping Method for "Local Pickup" is free ($0 cost) but limited to the Kansas (state) zone with an "Override shipping address" set to "Your Shop Address". What happens when the Kansas based customer chooses a "Local Pickup" method: TaxCloud is incorrectly using the original Kansas billing/shipping address that the customer entered (before shipping was presented/selected) for the tax rate lookup. The correct tax rate should be that of the "Your Shop Address". I cannot find a way to manually override the TaxCloud rate either using the Tax Zones. But I'm not sure that is even possible with the TaxCloud plugin. You can test this simply by using the following addresses: 309 Poplar St. Wamego, KS 66547 (this will give you a 8.9% tax rate) The correct tax rate should be 8.4% tax rate (for the Your Shop Address). Is there any fix or work around that I'm missing? I believe the TaxCloud plugin exclude usage of any of the tax zone rules. I would think/hope that the logic should be that the TaxCloud should recognize the "Override shipping address" when set to Your Shop Address or at the very least the tax rules should be allowed to override TaxCloud in such a circumstance. Thanks for your help.")* Still a bit confused on this thread... Why aren't ALL transactions (local pickup and remote delivery) going through the same gears for tax calculation? In all scenarios you have an origin address and a destination address (in local pickup they are the same), and with those two pieces of information any tax engine should give the correct tax amount due. It seems like there is a lot of unnecessary code being excercised (or being developed, or functioning code being overridden) when, from a tax perspective, nothing has changed. --- TaxCloud is the internet's only free sales tax service. Learn more at [ taxcloud.com](https://taxcloud.com) Support available via [ service.taxcloud.net](http://service.taxcloud.net) or by email to service@taxcloud.net Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5ODA1LWxvY2FsLXBpY2t1cC10YXhjbG91ZC13cm9uZy10YXgtcmF0ZT9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 11 years 10 months ago [\#185214](#185214) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Local Pickup + TaxCloud = Wrong Tax Rate](/forum/28-shipping-methods/869805-local-pickup-taxcloud-wrong-tax-rate?start=20#185214 "-- url of the page with the problem -- : www.littleapplewoodenpuzzles.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.30 -- Browser(s) name and version -- : Any An order (the very 1st order since the site launch just hours ago) came in with the situation outlined below. Some how we missed this in all our 60+ test orders over the last 2 months. Cart Configuration: TaxCloud plugin is enabled. Manual Shipping Method for "Local Pickup" is free ($0 cost) but limited to the Kansas (state) zone with an "Override shipping address" set to "Your Shop Address". What happens when the Kansas based customer chooses a "Local Pickup" method: TaxCloud is incorrectly using the original Kansas billing/shipping address that the customer entered (before shipping was presented/selected) for the tax rate lookup. The correct tax rate should be that of the "Your Shop Address". I cannot find a way to manually override the TaxCloud rate either using the Tax Zones. But I'm not sure that is even possible with the TaxCloud plugin. You can test this simply by using the following addresses: 309 Poplar St. Wamego, KS 66547 (this will give you a 8.9% tax rate) The correct tax rate should be 8.4% tax rate (for the Your Shop Address). Is there any fix or work around that I'm missing? I believe the TaxCloud plugin exclude usage of any of the tax zone rules. I would think/hope that the logic should be that the TaxCloud should recognize the "Override shipping address" when set to Your Shop Address or at the very least the tax rules should be allowed to override TaxCloud in such a circumstance. Thanks for your help.")* Hi, I guess it is mostly because, there are some requests for that [ www.hikashop.com/forum/install-update/86...shipping.html#185114](http://www.hikashop.com/forum/install-update/868205-stop-charging-tax-on-shipping.html#185114) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5ODA1LWxvY2FsLXBpY2t1cC10YXhjbG91ZC13cm9uZy10YXgtcmF0ZT9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile")** - [![TaxCloud's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32971.jpg)](/forum/user/32971-taxcloud "View TaxCloud's Profile") - [ Offline](/forum/user/32971-taxcloud) Less More - Posts: 41 - Thank you received: 14 - - 11 years 10 months ago [\#185548](#185548) by [TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile") Replied by *[TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile")* on topic *[Local Pickup + TaxCloud = Wrong Tax Rate](/forum/28-shipping-methods/869805-local-pickup-taxcloud-wrong-tax-rate?start=20#185548 "-- url of the page with the problem -- : www.littleapplewoodenpuzzles.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.30 -- Browser(s) name and version -- : Any An order (the very 1st order since the site launch just hours ago) came in with the situation outlined below. Some how we missed this in all our 60+ test orders over the last 2 months. Cart Configuration: TaxCloud plugin is enabled. Manual Shipping Method for "Local Pickup" is free ($0 cost) but limited to the Kansas (state) zone with an "Override shipping address" set to "Your Shop Address". What happens when the Kansas based customer chooses a "Local Pickup" method: TaxCloud is incorrectly using the original Kansas billing/shipping address that the customer entered (before shipping was presented/selected) for the tax rate lookup. The correct tax rate should be that of the "Your Shop Address". I cannot find a way to manually override the TaxCloud rate either using the Tax Zones. But I'm not sure that is even possible with the TaxCloud plugin. You can test this simply by using the following addresses: 309 Poplar St. Wamego, KS 66547 (this will give you a 8.9% tax rate) The correct tax rate should be 8.4% tax rate (for the Your Shop Address). Is there any fix or work around that I'm missing? I believe the TaxCloud plugin exclude usage of any of the tax zone rules. I would think/hope that the logic should be that the TaxCloud should recognize the "Override shipping address" when set to Your Shop Address or at the very least the tax rules should be allowed to override TaxCloud in such a circumstance. Thanks for your help.")* Not sure how to reply in context of this thread. But, following your link to the thread on shipping taxes - your respose was correct. If shipping is taxable, TaxCloud will respond with the tax due. Merchants should be advised that in some states shipping is taxable, but may actually be exempt if all the items being purchased are exempt. The good news: this is a perfect example of why merchants should rely upon subject matter experts, such as TaxCloud, to handle sales tax compliance. Returning to this thread context, ALL transaction (regardless of whether a merchant *believes* an item is exempt), should be sent to TaxCloud because we provide more than just the tax due at the time of sale - we also handle the tax reporting and remittance, which means we need a complete record of ALL transaction (taxable and exempt), or the merchant will have to pay an accountant to construct truthful and inclusive sales tax returns. The most important benefit of complete reporting to TaxCloud: indemnification and audit relief. However, if transactions are hidden or filtered from coming to TaxCloud, then we simply cannot prepare and file returns because they would be fraudulent by omission. --- TaxCloud is the internet's only free sales tax service. Learn more at [ taxcloud.com](https://taxcloud.com) Support available via [ service.taxcloud.net](http://service.taxcloud.net) or by email to service@taxcloud.net The following user(s) said Thank You: [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5ODA1LWxvY2FsLXBpY2t1cC10YXhjbG91ZC13cm9uZy10YXgtcmF0ZT9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 11 years 10 months ago [\#185581](#185581) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[Local Pickup + TaxCloud = Wrong Tax Rate](/forum/28-shipping-methods/869805-local-pickup-taxcloud-wrong-tax-rate?start=20#185581 "-- url of the page with the problem -- : www.littleapplewoodenpuzzles.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.30 -- Browser(s) name and version -- : Any An order (the very 1st order since the site launch just hours ago) came in with the situation outlined below. Some how we missed this in all our 60+ test orders over the last 2 months. Cart Configuration: TaxCloud plugin is enabled. Manual Shipping Method for "Local Pickup" is free ($0 cost) but limited to the Kansas (state) zone with an "Override shipping address" set to "Your Shop Address". What happens when the Kansas based customer chooses a "Local Pickup" method: TaxCloud is incorrectly using the original Kansas billing/shipping address that the customer entered (before shipping was presented/selected) for the tax rate lookup. The correct tax rate should be that of the "Your Shop Address". I cannot find a way to manually override the TaxCloud rate either using the Tax Zones. But I'm not sure that is even possible with the TaxCloud plugin. You can test this simply by using the following addresses: 309 Poplar St. Wamego, KS 66547 (this will give you a 8.9% tax rate) The correct tax rate should be 8.4% tax rate (for the Your Shop Address). Is there any fix or work around that I'm missing? I believe the TaxCloud plugin exclude usage of any of the tax zone rules. I would think/hope that the logic should be that the TaxCloud should recognize the "Override shipping address" when set to Your Shop Address or at the very least the tax rules should be allowed to override TaxCloud in such a circumstance. Thanks for your help.")* I agree with TaxCloud on this one - push the order data to the tax service and let them calculate base on product & shipping codes submitted. In the US, this has been a problem since day one with the "streamline" tax initiative Each state has its own rules for products and shipping and most of my clients are clueless. I'm wondering how the new VAT changes play into this as well. I know TaxCloud doesn't do outside of USA (yet?) but I think Avalara would does. I don't know about the EU, but the days of simple sales calculations seem to be going away in the USA. It puts a lot of burden on the small business/site owner so as a web designer, I'm always looking for ways to simplify it for them. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5ODA1LWxvY2FsLXBpY2t1cC10YXhjbG91ZC13cm9uZy10YXgtcmF0ZT9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 11 years 10 months ago [\#186182](#186182) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Local Pickup + TaxCloud = Wrong Tax Rate](/forum/28-shipping-methods/869805-local-pickup-taxcloud-wrong-tax-rate?start=20#186182 "-- url of the page with the problem -- : www.littleapplewoodenpuzzles.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.30 -- Browser(s) name and version -- : Any An order (the very 1st order since the site launch just hours ago) came in with the situation outlined below. Some how we missed this in all our 60+ test orders over the last 2 months. Cart Configuration: TaxCloud plugin is enabled. Manual Shipping Method for "Local Pickup" is free ($0 cost) but limited to the Kansas (state) zone with an "Override shipping address" set to "Your Shop Address". What happens when the Kansas based customer chooses a "Local Pickup" method: TaxCloud is incorrectly using the original Kansas billing/shipping address that the customer entered (before shipping was presented/selected) for the tax rate lookup. The correct tax rate should be that of the "Your Shop Address". I cannot find a way to manually override the TaxCloud rate either using the Tax Zones. But I'm not sure that is even possible with the TaxCloud plugin. You can test this simply by using the following addresses: 309 Poplar St. Wamego, KS 66547 (this will give you a 8.9% tax rate) The correct tax rate should be 8.4% tax rate (for the Your Shop Address). Is there any fix or work around that I'm missing? I believe the TaxCloud plugin exclude usage of any of the tax zone rules. I would think/hope that the logic should be that the TaxCloud should recognize the "Override shipping address" when set to Your Shop Address or at the very least the tax rules should be allowed to override TaxCloud in such a circumstance. Thanks for your help.")* Hi, That's great, we all agree here ![:)](/media/kunena/emoticons/3.png ":)") The order should always be pushed to TaxCloud when the TaxCloud plugin is activated, and that's the conclusion of the other thread Jerome linked to. Regardless of whether you set a shipping TIC id or not in the TaxCloud plugin, the tax calculations will be overridden by TaxCloud. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODY5ODA1LWxvY2FsLXBpY2t1cC10YXhjbG91ZC13cm9uZy10YXgtcmF0ZT9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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