[Skip to main content](#vessel-content) # Can't select shipping method USPS Shipping Plugin ## - **[joknight](/forum/user/33609-joknight "View joknight's Profile")** - [![joknight's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33609-joknight "View joknight's Profile") Topic Author - [ Offline](/forum/user/33609-joknight) Less More - Posts: 12 - Thank you received: 1 - - 12 years 3 months ago - 12 years 3 months ago [\#166310](#166310) by [joknight](/forum/user/33609-joknight "View joknight's Profile") *[Can't select shipping method USPS Shipping Plugin](/forum/28-shipping-methods/870149-cant-select-shipping-method-usps-shipping-plugin#166310 "-- HikaShop version -- : [1407241754] -- Joomla version -- : 3.3.3 -- PHP version -- : 5.5.6 -- Browser(s) name and version -- : firefox 31.0 I am using the USPS plugin and have selected two shipping methods which both show on check out. These two shipping methods are not showing a selection/radio button and therefore I get a pop up box that say's "please select your shipping information" I have tried many different configurations, but to no avail. Please advise. I have included three screenshots to help. Thank you")* was created by *[joknight](/forum/user/33609-joknight "View joknight's Profile")* -- HikaShop version -- : [1407241754] -- Joomla version -- : 3.3.3 -- PHP version -- : 5.5.6 -- Browser(s) name and version -- : firefox 31.0 I am using the USPS plugin and have selected two shipping methods which both show on check out. These two shipping methods are not showing a selection/radio button and therefore I get a pop up box that say's "please select your shipping information" I have tried many different configurations, but to no avail. Please advise. I have included three screenshots to help. Thank you - [ ![example_generic_config_shipping.png](/forum/attachment/18813) ](/forum/attachment/18813 "...g_shipping.png") [ ](/forum/attachment/18813?download=1 "...g_shipping.png") - [ ![shipping_select_example.png](/forum/attachment/18814) ](/forum/attachment/18814 "...ct_example.png") [ ](/forum/attachment/18814?download=1 "...ct_example.png") - [ ![example_shipping_config.png](/forum/attachment/18815) ](/forum/attachment/18815 "...ing_config.png") [ ](/forum/attachment/18815?download=1 "...ing_config.png") Last edit: 12 years 3 months ago by [joknight](/forum/user/33609-joknight "View joknight's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwMTQ5LWNhbnQtc2VsZWN0LXNoaXBwaW5nLW1ldGhvZC11c3BzLXNoaXBwaW5nLXBsdWdpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14293 - - 12 years 3 months ago [\#166340](#166340) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Can't select shipping method USPS Shipping Plugin](/forum/28-shipping-methods/870149-cant-select-shipping-method-usps-shipping-plugin#166340 "-- HikaShop version -- : [1407241754] -- Joomla version -- : 3.3.3 -- PHP version -- : 5.5.6 -- Browser(s) name and version -- : firefox 31.0 I am using the USPS plugin and have selected two shipping methods which both show on check out. These two shipping methods are not showing a selection/radio button and therefore I get a pop up box that say's "please select your shipping information" I have tried many different configurations, but to no avail. Please advise. I have included three screenshots to help. Thank you")* Hi, Your website is in maintenance so it's not possible to see your checkout. So I can't say precisely what to do, but it is just a CSS issue as far as I can see, and it's probably coming from the CSS of your joomla template. If you know CSS, this link will help you explaining how to add custom CSS in HikaShop and then you can force the display of the radio buttons there: [ www.hikashop.com/support/support/documen...ize-the-display.html](http://www.hikashop.com/support/support/documentation/153-customize-the-display.html) If you don't know CSS, we would need an access to your checkout in order to see the problem and tell you what to do exactly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwMTQ5LWNhbnQtc2VsZWN0LXNoaXBwaW5nLW1ldGhvZC11c3BzLXNoaXBwaW5nLXBsdWdpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[zaratustra27](/forum/user/7005-zaratustra27 "View zaratustra27's Profile")** - [![zaratustra27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7005-zaratustra27 "View zaratustra27's Profile") - [ Offline](/forum/user/7005-zaratustra27) Less More - Posts: 30 - Thank you received: 0 - - 12 years 1 month ago - 12 years 1 month ago [\#172782](#172782) by [zaratustra27](/forum/user/7005-zaratustra27 "View zaratustra27's Profile") Replied by *[zaratustra27](/forum/user/7005-zaratustra27 "View zaratustra27's Profile")* on topic *[Can't select shipping method USPS Shipping Plugin](/forum/28-shipping-methods/870149-cant-select-shipping-method-usps-shipping-plugin#172782 "-- HikaShop version -- : [1407241754] -- Joomla version -- : 3.3.3 -- PHP version -- : 5.5.6 -- Browser(s) name and version -- : firefox 31.0 I am using the USPS plugin and have selected two shipping methods which both show on check out. These two shipping methods are not showing a selection/radio button and therefore I get a pop up box that say's "please select your shipping information" I have tried many different configurations, but to no avail. Please advise. I have included three screenshots to help. Thank you")* Same problem here, I set 2 different USPS shipping methods in order to allow client to pick the one he wants, but both methods appear in checkout page without any radio button or checkbox to pick one. I switched templates to Beez but issue persists. Thanks in advance -- HikaShop version -- : 2.3.2 -- Joomla version -- : 2.5.9 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : FF 32.0.2 - [ ![Clipboard01_2014-09-24.jpg](/forum/attachment/19762) ](/forum/attachment/19762 "...2014-09-24.jpg") [ ](/forum/attachment/19762?download=1 "...2014-09-24.jpg") - [ ![configuration.jpg](/forum/attachment/19763) ](/forum/attachment/19763 "configuration.jpg") [ ](/forum/attachment/19763?download=1 "configuration.jpg") Last edit: 12 years 1 month ago by [zaratustra27](/forum/user/7005-zaratustra27 "View zaratustra27's Profile"). Reason: added file Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwMTQ5LWNhbnQtc2VsZWN0LXNoaXBwaW5nLW1ldGhvZC11c3BzLXNoaXBwaW5nLXBsdWdpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joknight](/forum/user/33609-joknight "View joknight's Profile")** - [![joknight's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33609-joknight "View joknight's Profile") Topic Author - [ Offline](/forum/user/33609-joknight) Less More - Posts: 12 - Thank you received: 1 - - 12 years 1 month ago [\#172816](#172816) by [joknight](/forum/user/33609-joknight "View joknight's Profile") Replied by *[joknight](/forum/user/33609-joknight "View joknight's Profile")* on topic *[Can't select shipping method USPS Shipping Plugin](/forum/28-shipping-methods/870149-cant-select-shipping-method-usps-shipping-plugin#172816 "-- HikaShop version -- : [1407241754] -- Joomla version -- : 3.3.3 -- PHP version -- : 5.5.6 -- Browser(s) name and version -- : firefox 31.0 I am using the USPS plugin and have selected two shipping methods which both show on check out. These two shipping methods are not showing a selection/radio button and therefore I get a pop up box that say's "please select your shipping information" I have tried many different configurations, but to no avail. Please advise. I have included three screenshots to help. Thank you")* Hi Zaratustra, I figured out that just clicking on one of the shipping selections selects the shipping method - it's visually unintuitive. I think there should be radio buttons or at least make the selection visually more evident. Jo Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwMTQ5LWNhbnQtc2VsZWN0LXNoaXBwaW5nLW1ldGhvZC11c3BzLXNoaXBwaW5nLXBsdWdpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joknight](/forum/user/33609-joknight "View joknight's Profile")** - [![joknight's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33609-joknight "View joknight's Profile") Topic Author - [ Offline](/forum/user/33609-joknight) Less More - Posts: 12 - Thank you received: 1 - - 12 years 1 month ago [\#172821](#172821) by [joknight](/forum/user/33609-joknight "View joknight's Profile") Replied by *[joknight](/forum/user/33609-joknight "View joknight's Profile")* on topic *[Can't select shipping method USPS Shipping Plugin](/forum/28-shipping-methods/870149-cant-select-shipping-method-usps-shipping-plugin#172821 "-- HikaShop version -- : [1407241754] -- Joomla version -- : 3.3.3 -- PHP version -- : 5.5.6 -- Browser(s) name and version -- : firefox 31.0 I am using the USPS plugin and have selected two shipping methods which both show on check out. These two shipping methods are not showing a selection/radio button and therefore I get a pop up box that say's "please select your shipping information" I have tried many different configurations, but to no avail. Please advise. I have included three screenshots to help. Thank you")* I find the process of clicking on a ship option visually unintuitive. If there are two shipping options it's hard to know if you have selected one or not unless the customer waits to be re-directed to the next page...maybe a couple of radio buttons or change the color to something more evident when clicked on..just my 2cents! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwMTQ5LWNhbnQtc2VsZWN0LXNoaXBwaW5nLW1ldGhvZC11c3BzLXNoaXBwaW5nLXBsdWdpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 1 month ago [\#172836](#172836) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Can't select shipping method USPS Shipping Plugin](/forum/28-shipping-methods/870149-cant-select-shipping-method-usps-shipping-plugin#172836 "-- HikaShop version -- : [1407241754] -- Joomla version -- : 3.3.3 -- PHP version -- : 5.5.6 -- Browser(s) name and version -- : firefox 31.0 I am using the USPS plugin and have selected two shipping methods which both show on check out. These two shipping methods are not showing a selection/radio button and therefore I get a pop up box that say's "please select your shipping information" I have tried many different configurations, but to no avail. Please advise. I have included three screenshots to help. Thank you")* Hello, The solution will probably be give me a link to the page where you are having your issue so that I can directly test it and find from where your issue is coming from. Regarding the "Love Incarnate" website, as Nicolas said your issue is coming from your "media/com_hikashop/css/front-end_default.css" file, the solution will just be to remove/edit these lines : Code: .hika-radio input[type="radio"] { display: none; } The following user(s) said Thank You: [zaratustra27](/forum/user/7005-zaratustra27 "View zaratustra27's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwMTQ5LWNhbnQtc2VsZWN0LXNoaXBwaW5nLW1ldGhvZC11c3BzLXNoaXBwaW5nLXBsdWdpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[zaratustra27](/forum/user/7005-zaratustra27 "View zaratustra27's Profile")** - [![zaratustra27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7005-zaratustra27 "View zaratustra27's Profile") - [ Offline](/forum/user/7005-zaratustra27) Less More - Posts: 30 - Thank you received: 0 - - 12 years 1 month ago [\#172996](#172996) by [zaratustra27](/forum/user/7005-zaratustra27 "View zaratustra27's Profile") Replied by *[zaratustra27](/forum/user/7005-zaratustra27 "View zaratustra27's Profile")* on topic *[Can't select shipping method USPS Shipping Plugin](/forum/28-shipping-methods/870149-cant-select-shipping-method-usps-shipping-plugin#172996 "-- HikaShop version -- : [1407241754] -- Joomla version -- : 3.3.3 -- PHP version -- : 5.5.6 -- Browser(s) name and version -- : firefox 31.0 I am using the USPS plugin and have selected two shipping methods which both show on check out. These two shipping methods are not showing a selection/radio button and therefore I get a pop up box that say's "please select your shipping information" I have tried many different configurations, but to no avail. Please advise. I have included three screenshots to help. Thank you")* Why on earth would anybody insert that style? Very strange bu thanks a lot! It's fixed now Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwMTQ5LWNhbnQtc2VsZWN0LXNoaXBwaW5nLW1ldGhvZC11c3BzLXNoaXBwaW5nLXBsdWdpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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