[Skip to main content](#vessel-content) # Problem with shipping price after update qty... ## - **[melprok](/forum/user/33464-melprok "View melprok's Profile")** - [![melprok's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33464-melprok "View melprok's Profile") Topic Author - [ Offline](/forum/user/33464-melprok) Less More - Posts: 73 - Thank you received: 0 - - 12 years 2 months ago [\#169299](#169299) by [melprok](/forum/user/33464-melprok "View melprok's Profile") *[Problem with shipping price after update qty...](/forum/28-shipping-methods/870689-problem-with-shipping-price-after-update-qty#169299 "-- url of the page with the problem -- : melprokwebsolutions.com/WebSite_Client_D...dsm/index.php/tienda -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 Hi, I have a problem with the shipping price when I change the quantity of product. For example, I add one producto to the cart and shipping price is correct. Then, I update the qty to two and the shipping price change to a corect one. Then, I update again the qty to one, and this time the shipping field do not display, disappears. In the url that I provide you can test. Is this a bug? Any help? :ohmy: Thanks")* was created by *[melprok](/forum/user/33464-melprok "View melprok's Profile")* -- url of the page with the problem -- : [ melprokwebsolutions.com/WebSite\_Client\_D...dsm/index.php/tienda](http://melprokwebsolutions.com/WebSite_Client_Develop/beadsm/index.php/tienda) -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 Hi, I have a problem with the shipping price when I change the quantity of product. For example, I add one producto to the cart and shipping price is correct. Then, I update the qty to two and the shipping price change to a corect one. Then, I update again the qty to one, and this time the shipping field do not display, disappears. In the url that I provide you can test. Is this a bug? Any help? :ohmy: Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwNjg5LXByb2JsZW0td2l0aC1zaGlwcGluZy1wcmljZS1hZnRlci11cGRhdGUtcXR5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 2 months ago [\#169313](#169313) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Problem with shipping price after update qty...](/forum/28-shipping-methods/870689-problem-with-shipping-price-after-update-qty#169313 "-- url of the page with the problem -- : melprokwebsolutions.com/WebSite_Client_D...dsm/index.php/tienda -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 Hi, I have a problem with the shipping price when I change the quantity of product. For example, I add one producto to the cart and shipping price is correct. Then, I update the qty to two and the shipping price change to a corect one. Then, I update again the qty to one, and this time the shipping field do not display, disappears. In the url that I provide you can test. Is this a bug? Any help? :ohmy: Thanks")* Hi, I just tried on your website and everything seems to be working correctly. Could you give us detailed steps in order to reproduce the issue ? What are your settings regarding the cache ? It must be disabled in Joomla configuration, plugin, etc. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwNjg5LXByb2JsZW0td2l0aC1zaGlwcGluZy1wcmljZS1hZnRlci11cGRhdGUtcXR5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[melprok](/forum/user/33464-melprok "View melprok's Profile")** - [![melprok's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33464-melprok "View melprok's Profile") Topic Author - [ Offline](/forum/user/33464-melprok) Less More - Posts: 73 - Thank you received: 0 - - 12 years 2 months ago [\#169673](#169673) by [melprok](/forum/user/33464-melprok "View melprok's Profile") Replied by *[melprok](/forum/user/33464-melprok "View melprok's Profile")* on topic *[Problem with shipping price after update qty...](/forum/28-shipping-methods/870689-problem-with-shipping-price-after-update-qty#169673 "-- url of the page with the problem -- : melprokwebsolutions.com/WebSite_Client_D...dsm/index.php/tienda -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 Hi, I have a problem with the shipping price when I change the quantity of product. For example, I add one producto to the cart and shipping price is correct. Then, I update the qty to two and the shipping price change to a corect one. Then, I update again the qty to one, and this time the shipping field do not display, disappears. In the url that I provide you can test. Is this a bug? Any help? :ohmy: Thanks")* Hi, I check in Gobal Configuratiion -> System -> Cache an is off. I attach 3 files in the order that I made the test. 1. In the first image is the first time I add a product with qty 1. You can see $7 in the shipping (Envio). 2. In the second image I update the qty and the shipping is $14. 3. Then in the third image I update the qty back to one, and no shipping price is display. Let me know if you can see the problem. Thanks, Jose - [ ![hika-shop-ship-debug-1.png](/forum/attachment/19318) ](/forum/attachment/19318 "...ip-debug-1.png") [ ](/forum/attachment/19318?download=1 "...ip-debug-1.png") - [ ![hika-shop-ship-debug-2.png](/forum/attachment/19319) ](/forum/attachment/19319 "...ip-debug-2.png") [ ](/forum/attachment/19319?download=1 "...ip-debug-2.png") - [ ![hika-shop-ship-debug-3.png](/forum/attachment/19320) ](/forum/attachment/19320 "...ip-debug-3.png") [ ](/forum/attachment/19320?download=1 "...ip-debug-3.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwNjg5LXByb2JsZW0td2l0aC1zaGlwcGluZy1wcmljZS1hZnRlci11cGRhdGUtcXR5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[melprok](/forum/user/33464-melprok "View melprok's Profile")** - [![melprok's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33464-melprok "View melprok's Profile") Topic Author - [ Offline](/forum/user/33464-melprok) Less More - Posts: 73 - Thank you received: 0 - - 12 years 2 months ago [\#169675](#169675) by [melprok](/forum/user/33464-melprok "View melprok's Profile") Replied by *[melprok](/forum/user/33464-melprok "View melprok's Profile")* on topic *[Problem with shipping price after update qty...](/forum/28-shipping-methods/870689-problem-with-shipping-price-after-update-qty#169675 "-- url of the page with the problem -- : melprokwebsolutions.com/WebSite_Client_D...dsm/index.php/tienda -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 Hi, I have a problem with the shipping price when I change the quantity of product. For example, I add one producto to the cart and shipping price is correct. Then, I update the qty to two and the shipping price change to a corect one. Then, I update again the qty to one, and this time the shipping field do not display, disappears. In the url that I provide you can test. Is this a bug? Any help? :ohmy: Thanks")* I also check: System - Cache in plugins and is disabled. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwNjg5LXByb2JsZW0td2l0aC1zaGlwcGluZy1wcmljZS1hZnRlci11cGRhdGUtcXR5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 2 months ago [\#169702](#169702) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problem with shipping price after update qty...](/forum/28-shipping-methods/870689-problem-with-shipping-price-after-update-qty#169702 "-- url of the page with the problem -- : melprokwebsolutions.com/WebSite_Client_D...dsm/index.php/tienda -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 Hi, I have a problem with the shipping price when I change the quantity of product. For example, I add one producto to the cart and shipping price is correct. Then, I update the qty to two and the shipping price change to a corect one. Then, I update again the qty to one, and this time the shipping field do not display, disappears. In the url that I provide you can test. Is this a bug? Any help? :ohmy: Thanks")* Hello, Can you show me some screenshots of how did you configured your checkout workflow through some screenshots of the page : "Hikashop->System->Configuration->Checkout" ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwNjg5LXByb2JsZW0td2l0aC1zaGlwcGluZy1wcmljZS1hZnRlci11cGRhdGUtcXR5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[melprok](/forum/user/33464-melprok "View melprok's Profile")** - [![melprok's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33464-melprok "View melprok's Profile") Topic Author - [ Offline](/forum/user/33464-melprok) Less More - Posts: 73 - Thank you received: 0 - - 12 years 2 months ago [\#170038](#170038) by [melprok](/forum/user/33464-melprok "View melprok's Profile") Replied by *[melprok](/forum/user/33464-melprok "View melprok's Profile")* on topic *[Problem with shipping price after update qty...](/forum/28-shipping-methods/870689-problem-with-shipping-price-after-update-qty#170038 "-- url of the page with the problem -- : melprokwebsolutions.com/WebSite_Client_D...dsm/index.php/tienda -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 Hi, I have a problem with the shipping price when I change the quantity of product. For example, I add one producto to the cart and shipping price is correct. Then, I update the qty to two and the shipping price change to a corect one. Then, I update again the qty to one, and this time the shipping field do not display, disappears. In the url that I provide you can test. Is this a bug? Any help? :ohmy: Thanks")* Ok. - [ ![Screen_Shot_2014-09-04_at_10_24_33_AM.png](/forum/attachment/19370) ](/forum/attachment/19370 "...0_24_33_AM.png") [ ](/forum/attachment/19370?download=1 "...0_24_33_AM.png") - [ ![Screen_Shot_2014-09-04_at_10_24_53_AM.png](/forum/attachment/19371) ](/forum/attachment/19371 "...0_24_53_AM.png") [ ](/forum/attachment/19371?download=1 "...0_24_53_AM.png") - [ ![Screen_Shot_2014-09-04_at_10_25_13_AM.png](/forum/attachment/19372) ](/forum/attachment/19372 "...0_25_13_AM.png") [ ](/forum/attachment/19372?download=1 "...0_25_13_AM.png") - [ ![Screen_Shot_2014-09-04_at_10_25_20_AM.png](/forum/attachment/19373) ](/forum/attachment/19373 "...0_25_20_AM.png") [ ](/forum/attachment/19373?download=1 "...0_25_20_AM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwNjg5LXByb2JsZW0td2l0aC1zaGlwcGluZy1wcmljZS1hZnRlci11cGRhdGUtcXR5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 2 months ago [\#170040](#170040) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problem with shipping price after update qty...](/forum/28-shipping-methods/870689-problem-with-shipping-price-after-update-qty#170040 "-- url of the page with the problem -- : melprokwebsolutions.com/WebSite_Client_D...dsm/index.php/tienda -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 Hi, I have a problem with the shipping price when I change the quantity of product. For example, I add one producto to the cart and shipping price is correct. Then, I update the qty to two and the shipping price change to a corect one. Then, I update again the qty to one, and this time the shipping field do not display, disappears. In the url that I provide you can test. Is this a bug? Any help? :ohmy: Thanks")* Hello, Your issue is coming form the fact that you don't have any "shipping" step through your checkout workflow. Can you add it through "Hikashop->System->Configuration->Checkout" so that your customers will be able to select their shipping method so that the shipping price will be updated ? Thanks. The following user(s) said Thank You: [melprok](/forum/user/33464-melprok "View melprok's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwNjg5LXByb2JsZW0td2l0aC1zaGlwcGluZy1wcmljZS1hZnRlci11cGRhdGUtcXR5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[melprok](/forum/user/33464-melprok "View melprok's Profile")** - [![melprok's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33464-melprok "View melprok's Profile") Topic Author - [ Offline](/forum/user/33464-melprok) Less More - Posts: 73 - Thank you received: 0 - - 12 years 2 months ago [\#170287](#170287) by [melprok](/forum/user/33464-melprok "View melprok's Profile") Replied by *[melprok](/forum/user/33464-melprok "View melprok's Profile")* on topic *[Problem with shipping price after update qty...](/forum/28-shipping-methods/870689-problem-with-shipping-price-after-update-qty#170287 "-- url of the page with the problem -- : melprokwebsolutions.com/WebSite_Client_D...dsm/index.php/tienda -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 Hi, I have a problem with the shipping price when I change the quantity of product. For example, I add one producto to the cart and shipping price is correct. Then, I update the qty to two and the shipping price change to a corect one. Then, I update again the qty to one, and this time the shipping field do not display, disappears. In the url that I provide you can test. Is this a bug? Any help? :ohmy: Thanks")* Ok. Perfect... Thanks... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwNjg5LXByb2JsZW0td2l0aC1zaGlwcGluZy1wcmljZS1hZnRlci11cGRhdGUtcXR5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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