[Skip to main content](#vessel-content) # FedEx SmartPost requests are malformed ## - **[techworx](/forum/user/33344-techworx "View techworx's Profile")** - [![techworx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33344-techworx "View techworx's Profile") Topic Author - [ Offline](/forum/user/33344-techworx) Less More - Posts: 15 - Thank you received: 1 - - 12 years 1 month ago [\#169897](#169897) by [techworx](/forum/user/33344-techworx "View techworx's Profile") *[FedEx SmartPost requests are malformed](/forum/28-shipping-methods/870801-fedex-smartpost-requests-are-malformed#169897 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 36.0.1985.143 m -- Error-message(debug-mod must be tuned on) -- : When I select FedEx SmartPost as the only shipping method - no shipping options are returned. I called FedEx Developer support, they looked in the logs, and said that the SmartPost request is malformed. Needs to have the proper Details supplied in the request. They Provided the following example as a proper SmartPost Request example...")* was created by *[techworx](/forum/user/33344-techworx "View techworx's Profile")* -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 36.0.1985.143 m -- Error-message(debug-mod must be tuned on) -- : When I select FedEx SmartPost as the only shipping method - no shipping options are returned. I called FedEx Developer support, they looked in the logs, and said that the SmartPost request is malformed. Needs to have the proper Details supplied in the request. They Provided the following example as a proper SmartPost Request example... Code: <q0:SmartPostDetail> <q0:Indicia>PARCEL_SELECT</q0:Indicia> <q0:HubId>5531</q0:HubId> <q0:CustomerManifestId>String</q0:CustomerManifestId> </q0:SmartPostDetail> Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwODAxLWZlZGV4LXNtYXJ0cG9zdC1yZXF1ZXN0cy1hcmUtbWFsZm9ybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 1 month ago [\#169992](#169992) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[FedEx SmartPost requests are malformed](/forum/28-shipping-methods/870801-fedex-smartpost-requests-are-malformed#169992 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 36.0.1985.143 m -- Error-message(debug-mod must be tuned on) -- : When I select FedEx SmartPost as the only shipping method - no shipping options are returned. I called FedEx Developer support, they looked in the logs, and said that the SmartPost request is malformed. Needs to have the proper Details supplied in the request. They Provided the following example as a proper SmartPost Request example...")* Hello, I just checked the FedEx documentation and we'll have to edit the FedEx shipping plugin code to add some options, so I'll code/test it and give you the final FedEx version. Thanks for your feedback. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwODAxLWZlZGV4LXNtYXJ0cG9zdC1yZXF1ZXN0cy1hcmUtbWFsZm9ybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[techworx](/forum/user/33344-techworx "View techworx's Profile")** - [![techworx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33344-techworx "View techworx's Profile") Topic Author - [ Offline](/forum/user/33344-techworx) Less More - Posts: 15 - Thank you received: 1 - - 12 years 1 month ago [\#170434](#170434) by [techworx](/forum/user/33344-techworx "View techworx's Profile") Replied by *[techworx](/forum/user/33344-techworx "View techworx's Profile")* on topic *[FedEx SmartPost requests are malformed](/forum/28-shipping-methods/870801-fedex-smartpost-requests-are-malformed#170434 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 36.0.1985.143 m -- Error-message(debug-mod must be tuned on) -- : When I select FedEx SmartPost as the only shipping method - no shipping options are returned. I called FedEx Developer support, they looked in the logs, and said that the SmartPost request is malformed. Needs to have the proper Details supplied in the request. They Provided the following example as a proper SmartPost Request example...")* Any update on this? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwODAxLWZlZGV4LXNtYXJ0cG9zdC1yZXF1ZXN0cy1hcmUtbWFsZm9ybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 1 month ago [\#170438](#170438) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[FedEx SmartPost requests are malformed](/forum/28-shipping-methods/870801-fedex-smartpost-requests-are-malformed#170438 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 36.0.1985.143 m -- Error-message(debug-mod must be tuned on) -- : When I select FedEx SmartPost as the only shipping method - no shipping options are returned. I called FedEx Developer support, they looked in the logs, and said that the SmartPost request is malformed. Needs to have the proper Details supplied in the request. They Provided the following example as a proper SmartPost Request example...")* Hello, I just updated the code of the FedEx shipping method so that it can support the "Smart Post" service, but I need to test it with an account which have access to that service. Can you give me a temporary access to your back-end through a private message so that I can directly test it ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwODAxLWZlZGV4LXNtYXJ0cG9zdC1yZXF1ZXN0cy1hcmUtbWFsZm9ybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[techworx](/forum/user/33344-techworx "View techworx's Profile")** - [![techworx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33344-techworx "View techworx's Profile") Topic Author - [ Offline](/forum/user/33344-techworx) Less More - Posts: 15 - Thank you received: 1 - - 12 years 1 month ago [\#170695](#170695) by [techworx](/forum/user/33344-techworx "View techworx's Profile") Replied by *[techworx](/forum/user/33344-techworx "View techworx's Profile")* on topic *[FedEx SmartPost requests are malformed](/forum/28-shipping-methods/870801-fedex-smartpost-requests-are-malformed#170695 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 36.0.1985.143 m -- Error-message(debug-mod must be tuned on) -- : When I select FedEx SmartPost as the only shipping method - no shipping options are returned. I called FedEx Developer support, they looked in the logs, and said that the SmartPost request is malformed. Needs to have the proper Details supplied in the request. They Provided the following example as a proper SmartPost Request example...")* Did you receive the PM w/credentials the other night? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwODAxLWZlZGV4LXNtYXJ0cG9zdC1yZXF1ZXN0cy1hcmUtbWFsZm9ybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 1 month ago [\#170815](#170815) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[FedEx SmartPost requests are malformed](/forum/28-shipping-methods/870801-fedex-smartpost-requests-are-malformed#170815 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 36.0.1985.143 m -- Error-message(debug-mod must be tuned on) -- : When I select FedEx SmartPost as the only shipping method - no shipping options are returned. I called FedEx Developer support, they looked in the logs, and said that the SmartPost request is malformed. Needs to have the proper Details supplied in the request. They Provided the following example as a proper SmartPost Request example...")* Hello, Yes, I'm still doing some tests to be sure that you won't have any issue by using the FedEx smart post request ![:)](/media/kunena/emoticons/8.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwODAxLWZlZGV4LXNtYXJ0cG9zdC1yZXF1ZXN0cy1hcmUtbWFsZm9ybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[techworx](/forum/user/33344-techworx "View techworx's Profile")** - [![techworx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33344-techworx "View techworx's Profile") Topic Author - [ Offline](/forum/user/33344-techworx) Less More - Posts: 15 - Thank you received: 1 - - 12 years 1 month ago [\#172719](#172719) by [techworx](/forum/user/33344-techworx "View techworx's Profile") Replied by *[techworx](/forum/user/33344-techworx "View techworx's Profile")* on topic *[FedEx SmartPost requests are malformed](/forum/28-shipping-methods/870801-fedex-smartpost-requests-are-malformed#172719 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 36.0.1985.143 m -- Error-message(debug-mod must be tuned on) -- : When I select FedEx SmartPost as the only shipping method - no shipping options are returned. I called FedEx Developer support, they looked in the logs, and said that the SmartPost request is malformed. Needs to have the proper Details supplied in the request. They Provided the following example as a proper SmartPost Request example...")* How goes the testing? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwODAxLWZlZGV4LXNtYXJ0cG9zdC1yZXF1ZXN0cy1hcmUtbWFsZm9ybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 1 month ago [\#172828](#172828) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[FedEx SmartPost requests are malformed](/forum/28-shipping-methods/870801-fedex-smartpost-requests-are-malformed#172828 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 36.0.1985.143 m -- Error-message(debug-mod must be tuned on) -- : When I select FedEx SmartPost as the only shipping method - no shipping options are returned. I called FedEx Developer support, they looked in the logs, and said that the SmartPost request is malformed. Needs to have the proper Details supplied in the request. They Provided the following example as a proper SmartPost Request example...")* Hello, After reading their documentation and doing many tests, I have added the "Smart Post" option, but FedEx still doesn't return any price for the SmartPost request and I'm having that error message : > **SmartPostShipmentDetail object cannot be null** I also checked their developer documentation regarding that error message and there is no "**SmartPostShipmentDetail**" object to send but a "**SmartPostDetai**l" as you told me on your first message. So I sent them two emails about it and I'm waiting for their reply to understand from where the problem is coming from. Note that I'm still searching from where the issue is coming from while waiting for their reply, and that you can also contact them and ask them about the "**SmartPostShipmentDetail object cannot be null**" error message. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwODAxLWZlZGV4LXNtYXJ0cG9zdC1yZXF1ZXN0cy1hcmUtbWFsZm9ybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[techworx](/forum/user/33344-techworx "View techworx's Profile")** - [![techworx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33344-techworx "View techworx's Profile") Topic Author - [ Offline](/forum/user/33344-techworx) Less More - Posts: 15 - Thank you received: 1 - - 12 years 2 weeks ago [\#175425](#175425) by [techworx](/forum/user/33344-techworx "View techworx's Profile") Replied by *[techworx](/forum/user/33344-techworx "View techworx's Profile")* on topic *[FedEx SmartPost requests are malformed](/forum/28-shipping-methods/870801-fedex-smartpost-requests-are-malformed#175425 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 36.0.1985.143 m -- Error-message(debug-mod must be tuned on) -- : When I select FedEx SmartPost as the only shipping method - no shipping options are returned. I called FedEx Developer support, they looked in the logs, and said that the SmartPost request is malformed. Needs to have the proper Details supplied in the request. They Provided the following example as a proper SmartPost Request example...")* This might be because our rate deck hasn't been reloaded -- they are about a month behind on that -- they promised it last week ![:-)](/media/kunena/emoticons/9.png ":-)") I'll forward this on to my FedEx contact and see where we get. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwODAxLWZlZGV4LXNtYXJ0cG9zdC1yZXF1ZXN0cy1hcmUtbWFsZm9ybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 1 week ago [\#175474](#175474) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[FedEx SmartPost requests are malformed](/forum/28-shipping-methods/870801-fedex-smartpost-requests-are-malformed#175474 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 36.0.1985.143 m -- Error-message(debug-mod must be tuned on) -- : When I select FedEx SmartPost as the only shipping method - no shipping options are returned. I called FedEx Developer support, they looked in the logs, and said that the SmartPost request is malformed. Needs to have the proper Details supplied in the request. They Provided the following example as a proper SmartPost Request example...")* Ok, thank you ![:)](/media/kunena/emoticons/8.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcwODAxLWZlZGV4LXNtYXJ0cG9zdC1yZXF1ZXN0cy1hcmUtbWFsZm9ybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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