[Skip to main content](#vessel-content) # UPS plugin for Italy ## - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 11 months ago [\#179995](#179995) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS plugin for Italy](/forum/28-shipping-methods/872242-ups-plugin-for-italy?start=20#179995 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.2.7 -- PHP version -- : 5.3.3 -- Browser(s) name and version -- : ANY Hello, we have encountered this problem: Using UPS plugin in shipping metod in checkout we see normal UPS price and not negotiated one even if we have choosen in plugin the option. We have contacted UPS and on UPS portal we can see normal price (like in hikashop) and negotiated price too. So UPS support redirect us to hikashop support. can anyone help us? pls")* Hello Andrea, Sure, your issue is coming from the fact that you should use that last UPS version with the last Hikashop version, so can you download the last Hikashop version through our website, install it and test it again ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcyMjQyLXVwcy1wbHVnaW4tZm9yLWl0YWx5P3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bsign](/forum/user/27849-bsign "View bsign's Profile")** - [![bsign's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27849-bsign "View bsign's Profile") Topic Author - [ Offline](/forum/user/27849-bsign) Less More - Posts: 21 - Thank you received: 0 - - 11 years 11 months ago [\#180120](#180120) by [bsign](/forum/user/27849-bsign "View bsign's Profile") Replied by *[bsign](/forum/user/27849-bsign "View bsign's Profile")* on topic *[UPS plugin for Italy](/forum/28-shipping-methods/872242-ups-plugin-for-italy?start=20#180120 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.2.7 -- PHP version -- : 5.3.3 -- Browser(s) name and version -- : ANY Hello, we have encountered this problem: Using UPS plugin in shipping metod in checkout we see normal UPS price and not negotiated one even if we have choosen in plugin the option. We have contacted UPS and on UPS portal we can see normal price (like in hikashop) and negotiated price too. So UPS support redirect us to hikashop support. can anyone help us? pls")* Hello Mohamed, done as your advice. Downlaod and update version of hikashop to (You have the latest stable version of HikaShop Business: 2.3.4) then reinstall your plugin sent to me in previous post. Now i can see again ups shipping mod, but if i select "Negotiated rate" to **yes** or to **no** is the same result as in print screen attached waiting for your feedback thx Andrea - [ ![Untitled-1_2014-11-18.jpg](/forum/attachment/20738) ](/forum/attachment/20738 "...2014-11-18.jpg") [ ](/forum/attachment/20738?download=1 "...2014-11-18.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcyMjQyLXVwcy1wbHVnaW4tZm9yLWl0YWx5P3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 11 months ago [\#180141](#180141) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS plugin for Italy](/forum/28-shipping-methods/872242-ups-plugin-for-italy?start=20#180141 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.2.7 -- PHP version -- : 5.3.3 -- Browser(s) name and version -- : ANY Hello, we have encountered this problem: Using UPS plugin in shipping metod in checkout we see normal UPS price and not negotiated one even if we have choosen in plugin the option. We have contacted UPS and on UPS portal we can see normal price (like in hikashop) and negotiated price too. So UPS support redirect us to hikashop support. can anyone help us? pls")* Hello, With that last UPS version, the negotiated rate option is correctly sent as described it on the UPS documentation, I've also added a "State/Province code" option so that the negotiated rate request will be correctly structured. At this point, the best solution will probably be to directly contact UPS. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODcyMjQyLXVwcy1wbHVnaW4tZm9yLWl0YWx5P3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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