[Skip to main content](#vessel-content) # UPS Plugin not creating labels ## - **[BrentC](/forum/user/36570-brentc "View BrentC's Profile")** - [![BrentC's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36570-brentc "View BrentC's Profile") Topic Author - [ Offline](/forum/user/36570-brentc) Less More - Posts: 5 - Thank you received: 0 - - 11 years 7 months ago [\#195716](#195716) by [BrentC](/forum/user/36570-brentc "View BrentC's Profile") *[UPS Plugin not creating labels](/forum/28-shipping-methods/875848-ups-plugin-not-creating-labels#195716 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.3.28 I'm setting up a new store and have configured the UPS plugin. When I process an order everything goes through and I'm not getting an error message. I'm assuming that the plugin is supposed to send the info to UPS and create a shipment there, correct? Or do I manually need to create the shipment with UPS? Right now it's not adding the shipment to the UPS account, so I'm assuming something is wrong.")* was created by *[BrentC](/forum/user/36570-brentc "View BrentC's Profile")* -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.3.28 I'm setting up a new store and have configured the UPS plugin. When I process an order everything goes through and I'm not getting an error message. I'm assuming that the plugin is supposed to send the info to UPS and create a shipment there, correct? Or do I manually need to create the shipment with UPS? Right now it's not adding the shipment to the UPS account, so I'm assuming something is wrong. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc1ODQ4LXVwcy1wbHVnaW4tbm90LWNyZWF0aW5nLWxhYmVscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 7 months ago [\#195721](#195721) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[UPS Plugin not creating labels](/forum/28-shipping-methods/875848-ups-plugin-not-creating-labels#195721 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.3.28 I'm setting up a new store and have configured the UPS plugin. When I process an order everything goes through and I'm not getting an error message. I'm assuming that the plugin is supposed to send the info to UPS and create a shipment there, correct? Or do I manually need to create the shipment with UPS? Right now it's not adding the shipment to the UPS account, so I'm assuming something is wrong.")* Hi, The HikaShop UPS plugin retrieve the shipping price dynamically ; it does not create labels. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc1ODQ4LXVwcy1wbHVnaW4tbm90LWNyZWF0aW5nLWxhYmVscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[BrentC](/forum/user/36570-brentc "View BrentC's Profile")** - [![BrentC's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36570-brentc "View BrentC's Profile") Topic Author - [ Offline](/forum/user/36570-brentc) Less More - Posts: 5 - Thank you received: 0 - - 11 years 7 months ago [\#195928](#195928) by [BrentC](/forum/user/36570-brentc "View BrentC's Profile") Replied by *[BrentC](/forum/user/36570-brentc "View BrentC's Profile")* on topic *[UPS Plugin not creating labels](/forum/28-shipping-methods/875848-ups-plugin-not-creating-labels#195928 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.3.28 I'm setting up a new store and have configured the UPS plugin. When I process an order everything goes through and I'm not getting an error message. I'm assuming that the plugin is supposed to send the info to UPS and create a shipment there, correct? Or do I manually need to create the shipment with UPS? Right now it's not adding the shipment to the UPS account, so I'm assuming something is wrong.")* Great, thanks very much for the info. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc1ODQ4LXVwcy1wbHVnaW4tbm90LWNyZWF0aW5nLWxhYmVscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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