[Skip to main content](#vessel-content) # FedEx Plugin - no shipping method found ## - **[conlippert](/forum/user/10035-conlippert "View conlippert's Profile")** - [![conlippert's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10035-conlippert "View conlippert's Profile") Topic Author - [ Offline](/forum/user/10035-conlippert) Less More - Posts: 43 - Thank you received: 0 - - 11 years 7 months ago [\#195918](#195918) by [conlippert](/forum/user/10035-conlippert "View conlippert's Profile") *[FedEx Plugin - no shipping method found](/forum/28-shipping-methods/875893-fedex-plugin-no-shipping-method-found#195918 "-- HikaShop version -- : latest -- Joomla version -- : latest -- Error-message(debug-mod must be tuned on) -- : No shipping method found I had this working fine and even had orders with the Fedex option but updated to the latest version of hikashop and now have no shipping method found on my order. I have double checked that there is weight on the items and no restrictions on the fedex plugin are listed. Turned off all other shipping options so only Fedex should be showing. Even tried deleting and recreating the fedex plugin. See my attached screen shot for admin config.")* was created by *[conlippert](/forum/user/10035-conlippert "View conlippert's Profile")* -- HikaShop version -- : latest -- Joomla version -- : latest -- Error-message(debug-mod must be tuned on) -- : No shipping method found I had this working fine and even had orders with the Fedex option but updated to the latest version of hikashop and now have no shipping method found on my order. I have double checked that there is weight on the items and no restrictions on the fedex plugin are listed. Turned off all other shipping options so only Fedex should be showing. Even tried deleting and recreating the fedex plugin. See my attached screen shot for admin config. - [ ![3-23-2015_10-16-38_AM.png](/forum/attachment/23290) ](/forum/attachment/23290 "...0-16-38_AM.png") [ ](/forum/attachment/23290?download=1 "...0-16-38_AM.png") - [ ![3-23-2015_11-24-54_AM.png](/forum/attachment/23291) ](/forum/attachment/23291 "...1-24-54_AM.png") [ ](/forum/attachment/23291?download=1 "...1-24-54_AM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc1ODkzLWZlZGV4LXBsdWdpbi1uby1zaGlwcGluZy1tZXRob2QtZm91bmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 7 months ago [\#195976](#195976) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[FedEx Plugin - no shipping method found](/forum/28-shipping-methods/875893-fedex-plugin-no-shipping-method-found#195976 "-- HikaShop version -- : latest -- Joomla version -- : latest -- Error-message(debug-mod must be tuned on) -- : No shipping method found I had this working fine and even had orders with the Fedex option but updated to the latest version of hikashop and now have no shipping method found on my order. I have double checked that there is weight on the items and no restrictions on the fedex plugin are listed. Turned off all other shipping options so only Fedex should be showing. Even tried deleting and recreating the fedex plugin. See my attached screen shot for admin config.")* Hello, Firstly, can you check each step of the "Shipping methods" section of the FAQ : [ www.hikashop.com/support/faq.html#ship](http://www.hikashop.com/support/faq.html#ship) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc1ODkzLWZlZGV4LXBsdWdpbi1uby1zaGlwcGluZy1tZXRob2QtZm91bmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[conlippert](/forum/user/10035-conlippert "View conlippert's Profile")** - [![conlippert's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10035-conlippert "View conlippert's Profile") Topic Author - [ Offline](/forum/user/10035-conlippert) Less More - Posts: 43 - Thank you received: 0 - - 11 years 7 months ago [\#196012](#196012) by [conlippert](/forum/user/10035-conlippert "View conlippert's Profile") Replied by *[conlippert](/forum/user/10035-conlippert "View conlippert's Profile")* on topic *[FedEx Plugin - no shipping method found](/forum/28-shipping-methods/875893-fedex-plugin-no-shipping-method-found#196012 "-- HikaShop version -- : latest -- Joomla version -- : latest -- Error-message(debug-mod must be tuned on) -- : No shipping method found I had this working fine and even had orders with the Fedex option but updated to the latest version of hikashop and now have no shipping method found on my order. I have double checked that there is weight on the items and no restrictions on the fedex plugin are listed. Turned off all other shipping options so only Fedex should be showing. Even tried deleting and recreating the fedex plugin. See my attached screen shot for admin config.")* Yes I did that. Can you tell me if I there were any changes to the plugin for the last release? The dates in my file structure are updated. Also would it be possible to get the last code release of the plugin before the update I could try? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc1ODkzLWZlZGV4LXBsdWdpbi1uby1zaGlwcGluZy1tZXRob2QtZm91bmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 7 months ago [\#196014](#196014) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[FedEx Plugin - no shipping method found](/forum/28-shipping-methods/875893-fedex-plugin-no-shipping-method-found#196014 "-- HikaShop version -- : latest -- Joomla version -- : latest -- Error-message(debug-mod must be tuned on) -- : No shipping method found I had this working fine and even had orders with the Fedex option but updated to the latest version of hikashop and now have no shipping method found on my order. I have double checked that there is weight on the items and no restrictions on the fedex plugin are listed. Turned off all other shipping options so only Fedex should be showing. Even tried deleting and recreating the fedex plugin. See my attached screen shot for admin config.")* Sure but firstly, can you give me a temporary access to your back-end so that I can directly test it and understand from where the issue is coming ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc1ODkzLWZlZGV4LXBsdWdpbi1uby1zaGlwcGluZy1tZXRob2QtZm91bmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[conlippert](/forum/user/10035-conlippert "View conlippert's Profile")** - [![conlippert's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10035-conlippert "View conlippert's Profile") Topic Author - [ Offline](/forum/user/10035-conlippert) Less More - Posts: 43 - Thank you received: 0 - - 11 years 7 months ago - 11 years 7 months ago [\#196154](#196154) by [conlippert](/forum/user/10035-conlippert "View conlippert's Profile") Replied by *[conlippert](/forum/user/10035-conlippert "View conlippert's Profile")* on topic *[FedEx Plugin - no shipping method found](/forum/28-shipping-methods/875893-fedex-plugin-no-shipping-method-found#196154 "-- HikaShop version -- : latest -- Joomla version -- : latest -- Error-message(debug-mod must be tuned on) -- : No shipping method found I had this working fine and even had orders with the Fedex option but updated to the latest version of hikashop and now have no shipping method found on my order. I have double checked that there is weight on the items and no restrictions on the fedex plugin are listed. Turned off all other shipping options so only Fedex should be showing. Even tried deleting and recreating the fedex plugin. See my attached screen shot for admin config.")* Hello Mohamed Thelji, I would like to give you the access information privately. How can I do that? Thanks, C. Lippert Last edit: 11 years 7 months ago by [conlippert](/forum/user/10035-conlippert "View conlippert's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc1ODkzLWZlZGV4LXBsdWdpbi1uby1zaGlwcGluZy1tZXRob2QtZm91bmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 7 months ago [\#196157](#196157) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[FedEx Plugin - no shipping method found](/forum/28-shipping-methods/875893-fedex-plugin-no-shipping-method-found#196157 "-- HikaShop version -- : latest -- Joomla version -- : latest -- Error-message(debug-mod must be tuned on) -- : No shipping method found I had this working fine and even had orders with the Fedex option but updated to the latest version of hikashop and now have no shipping method found on my order. I have double checked that there is weight on the items and no restrictions on the fedex plugin are listed. Turned off all other shipping options so only Fedex should be showing. Even tried deleting and recreating the fedex plugin. See my attached screen shot for admin config.")* Hello, You can send it to me through a private message ![:)](/media/kunena/emoticons/3.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc1ODkzLWZlZGV4LXBsdWdpbi1uby1zaGlwcGluZy1tZXRob2QtZm91bmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[conlippert](/forum/user/10035-conlippert "View conlippert's Profile")** - [![conlippert's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10035-conlippert "View conlippert's Profile") Topic Author - [ Offline](/forum/user/10035-conlippert) Less More - Posts: 43 - Thank you received: 0 - - 11 years 7 months ago [\#196225](#196225) by [conlippert](/forum/user/10035-conlippert "View conlippert's Profile") Replied by *[conlippert](/forum/user/10035-conlippert "View conlippert's Profile")* on topic *[FedEx Plugin - no shipping method found](/forum/28-shipping-methods/875893-fedex-plugin-no-shipping-method-found#196225 "-- HikaShop version -- : latest -- Joomla version -- : latest -- Error-message(debug-mod must be tuned on) -- : No shipping method found I had this working fine and even had orders with the Fedex option but updated to the latest version of hikashop and now have no shipping method found on my order. I have double checked that there is weight on the items and no restrictions on the fedex plugin are listed. Turned off all other shipping options so only Fedex should be showing. Even tried deleting and recreating the fedex plugin. See my attached screen shot for admin config.")* I sent you the private message. Please let me know if you got it or not. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc1ODkzLWZlZGV4LXBsdWdpbi1uby1zaGlwcGluZy1tZXRob2QtZm91bmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 7 months ago - 11 years 7 months ago [\#196276](#196276) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[FedEx Plugin - no shipping method found](/forum/28-shipping-methods/875893-fedex-plugin-no-shipping-method-found#196276 "-- HikaShop version -- : latest -- Joomla version -- : latest -- Error-message(debug-mod must be tuned on) -- : No shipping method found I had this working fine and even had orders with the Fedex option but updated to the latest version of hikashop and now have no shipping method found on my order. I have double checked that there is weight on the items and no restrictions on the fedex plugin are listed. Turned off all other shipping options so only Fedex should be showing. Even tried deleting and recreating the fedex plugin. See my attached screen shot for admin config.")* When I test it on my end by using your FedEx account, it's working fine but not on your website, can you try it with that last FedEx shipping method ? Thanks Last edit: 11 years 7 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc1ODkzLWZlZGV4LXBsdWdpbi1uby1zaGlwcGluZy1tZXRob2QtZm91bmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[conlippert](/forum/user/10035-conlippert "View conlippert's Profile")** - [![conlippert's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10035-conlippert "View conlippert's Profile") Topic Author - [ Offline](/forum/user/10035-conlippert) Less More - Posts: 43 - Thank you received: 0 - - 11 years 7 months ago [\#196311](#196311) by [conlippert](/forum/user/10035-conlippert "View conlippert's Profile") Replied by *[conlippert](/forum/user/10035-conlippert "View conlippert's Profile")* on topic *[FedEx Plugin - no shipping method found](/forum/28-shipping-methods/875893-fedex-plugin-no-shipping-method-found#196311 "-- HikaShop version -- : latest -- Joomla version -- : latest -- Error-message(debug-mod must be tuned on) -- : No shipping method found I had this working fine and even had orders with the Fedex option but updated to the latest version of hikashop and now have no shipping method found on my order. I have double checked that there is weight on the items and no restrictions on the fedex plugin are listed. Turned off all other shipping options so only Fedex should be showing. Even tried deleting and recreating the fedex plugin. See my attached screen shot for admin config.")* Yes, that works fine...so something is wrong with the update? FYI - I was testing this morning and found that the return on line 794 in plugins/fedex.php below is returning an empty array. There is no check for the array, but I added one and it came up false. $usableMethods=$this->_FEDEXrequestMethods($data,$rate); Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc1ODkzLWZlZGV4LXBsdWdpbi1uby1zaGlwcGluZy1tZXRob2QtZm91bmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[conlippert](/forum/user/10035-conlippert "View conlippert's Profile")** - [![conlippert's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10035-conlippert "View conlippert's Profile") Topic Author - [ Offline](/forum/user/10035-conlippert) Less More - Posts: 43 - Thank you received: 0 - - 11 years 7 months ago [\#196313](#196313) by [conlippert](/forum/user/10035-conlippert "View conlippert's Profile") Replied by *[conlippert](/forum/user/10035-conlippert "View conlippert's Profile")* on topic *[FedEx Plugin - no shipping method found](/forum/28-shipping-methods/875893-fedex-plugin-no-shipping-method-found#196313 "-- HikaShop version -- : latest -- Joomla version -- : latest -- Error-message(debug-mod must be tuned on) -- : No shipping method found I had this working fine and even had orders with the Fedex option but updated to the latest version of hikashop and now have no shipping method found on my order. I have double checked that there is weight on the items and no restrictions on the fedex plugin are listed. Turned off all other shipping options so only Fedex should be showing. Even tried deleting and recreating the fedex plugin. See my attached screen shot for admin config.")* Thank You! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc1ODkzLWZlZGV4LXBsdWdpbi1uby1zaGlwcGluZy1tZXRob2QtZm91bmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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