[Skip to main content](#vessel-content) # shipping weight too small ## - **[khotso](/forum/user/6334-khotso "View khotso's Profile")** - [![khotso's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6334.jpg)](/forum/user/6334-khotso "View khotso's Profile") Topic Author - [ Offline](/forum/user/6334-khotso) Less More - Posts: 47 - Thank you received: 0 - - - - [](http://www.ebotaniq.com.au) - 11 years 7 months ago - 11 years 7 months ago [\#197959](#197959) by [khotso](/forum/user/6334-khotso "View khotso's Profile") *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#197959 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* was created by *[khotso](/forum/user/6334-khotso "View khotso's Profile")* -- url of the page with the problem -- : [ www.ebotaniq.com.au/shop-categories/checkout/step/step-2](https://www.ebotaniq.com.au/shop-categories/checkout/step/step-2) -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082 - [ ![error_10-04-2015.jpg](/forum/attachment/23654) ](/forum/attachment/23654 "...10-04-2015.jpg") [ ](/forum/attachment/23654?download=1 "...10-04-2015.jpg") Last edit: 11 years 7 months ago by [khotso](/forum/user/6334-khotso "View khotso's Profile"). Reason: additional info Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 11 years 7 months ago [\#197961](#197961) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#197961 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* Hi, Having details about your current shipping configuration will help us to understand the situation. Thanks --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khotso](/forum/user/6334-khotso "View khotso's Profile")** - [![khotso's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6334.jpg)](/forum/user/6334-khotso "View khotso's Profile") Topic Author - [ Offline](/forum/user/6334-khotso) Less More - Posts: 47 - Thank you received: 0 - - - - [](http://www.ebotaniq.com.au) - 11 years 7 months ago - 11 years 7 months ago [\#197991](#197991) by [khotso](/forum/user/6334-khotso "View khotso's Profile") Replied by *[khotso](/forum/user/6334-khotso "View khotso's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#197991 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* how can I provide you with access to website have send details via P.M. Last edit: 11 years 7 months ago by [khotso](/forum/user/6334-khotso "View khotso's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 11 years 7 months ago [\#198013](#198013) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#198013 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* Hi, Thanks but I never asked you such kind of access of your website ; I just asked for a screenshot. More than that, the credentials you send me were not working and we are seen as an "hacker IP". Please do not send me PM ; we do not propose support using PM and I have not notified of PM ; so if you need to send us some confidential information, you will use the "contact us" form with a link to the corresponding forum thread. But for the moment, we do not need any access to your backend and we do not need to be blacklist and then whitelist from your website. So please provide us the information we asked, it will be easier and quite faster. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khotso](/forum/user/6334-khotso "View khotso's Profile")** - [![khotso's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6334.jpg)](/forum/user/6334-khotso "View khotso's Profile") Topic Author - [ Offline](/forum/user/6334-khotso) Less More - Posts: 47 - Thank you received: 0 - - - - [](http://www.ebotaniq.com.au) - 11 years 7 months ago [\#198141](#198141) by [khotso](/forum/user/6334-khotso "View khotso's Profile") Replied by *[khotso](/forum/user/6334-khotso "View khotso's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#198141 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* ![:(](/media/kunena/emoticons/22.png ":(") noted with thanks attached are screenshots of the shipping setup - [ ![error_10-04-2015_1.jpg](/forum/attachment/23685) ](/forum/attachment/23685 "...-04-2015_1.jpg") [ ](/forum/attachment/23685?download=1 "...-04-2015_1.jpg") - [ ![error_10-04-2015_2.jpg](/forum/attachment/23686) ](/forum/attachment/23686 "...-04-2015_2.jpg") [ ](/forum/attachment/23686?download=1 "...-04-2015_2.jpg") - [ ![error_10-04-2015_3.jpg](/forum/attachment/23687) ](/forum/attachment/23687 "...-04-2015_3.jpg") [ ](/forum/attachment/23687?download=1 "...-04-2015_3.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 11 years 7 months ago [\#198142](#198142) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#198142 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* Hi, As you can see in your shipping methods, the two methods have weight restrictions, the second one require 1Kg to be available. And because the AUPost plugin does not return any method, HikaShop notice the user that it need more weight to have an available shipping method (the "Manual shipping" one). So, now we have to understand why the AUPost plugin does not return any shipping method. And regarding the error message you got (the divide by zero on line 3082), we can see that you have a product with an empty weight. We will improve HikaShop in order to handle that specific cases but the fact that you have a product with an empty weight in your cart is not normal. The AUPost plugin require weight on the products in order to get the prices for the order ; to be shipped, a product require a weight. Please check that all of your product right have a weight configured. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khotso](/forum/user/6334-khotso "View khotso's Profile")** - [![khotso's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6334.jpg)](/forum/user/6334-khotso "View khotso's Profile") Topic Author - [ Offline](/forum/user/6334-khotso) Less More - Posts: 47 - Thank you received: 0 - - - - [](http://www.ebotaniq.com.au) - 11 years 7 months ago [\#198246](#198246) by [khotso](/forum/user/6334-khotso "View khotso's Profile") Replied by *[khotso](/forum/user/6334-khotso "View khotso's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#198246 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* Jerome thank you for your comment I have checked again if any of the variants have no weight but **cannot** find any variants *without* a weight; so we still have the same problem. I have saved then the correct weight by retyping the qty weight(s) but still same problem Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khotso](/forum/user/6334-khotso "View khotso's Profile")** - [![khotso's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6334.jpg)](/forum/user/6334-khotso "View khotso's Profile") Topic Author - [ Offline](/forum/user/6334-khotso) Less More - Posts: 47 - Thank you received: 0 - - - - [](http://www.ebotaniq.com.au) - 11 years 7 months ago [\#198351](#198351) by [khotso](/forum/user/6334-khotso "View khotso's Profile") Replied by *[khotso](/forum/user/6334-khotso "View khotso's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#198351 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* Hi still having the same problem after making sure all variants have a shipping weight Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 11 years 7 months ago [\#198353](#198353) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#198353 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* Hi, Do you still have the "division by zero" warning in your website ? If not ; I'll assign the thread to Mohamed who will perform some tests and might need a backend access + a FTP access (in order to modify the plugin and add some debug trace). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khotso](/forum/user/6334-khotso "View khotso's Profile")** - [![khotso's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6334.jpg)](/forum/user/6334-khotso "View khotso's Profile") Topic Author - [ Offline](/forum/user/6334-khotso) Less More - Posts: 47 - Thank you received: 0 - - - - [](http://www.ebotaniq.com.au) - 11 years 7 months ago [\#198388](#198388) by [khotso](/forum/user/6334-khotso "View khotso's Profile") Replied by *[khotso](/forum/user/6334-khotso "View khotso's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#198388 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* still the same error and problem Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 11 years 7 months ago [\#198389](#198389) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#198389 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* Hi, I'm sorry but it's just impossible for us to access to your backend. I don't know if the link is not working or whatever ; but we just can't access to it and we if try a second time the link, we are banned. So I'm sorry but we won't be able to help you if we can't check your data and if you still have the division by zero it means that you have a product without a weight (because the line is a division by the weight of the product.. And even if we fixed that PHP message issue for the next release, the problem for you is still there.. You have a product without a weight). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khotso](/forum/user/6334-khotso "View khotso's Profile")** - [![khotso's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6334.jpg)](/forum/user/6334-khotso "View khotso's Profile") Topic Author - [ Offline](/forum/user/6334-khotso) Less More - Posts: 47 - Thank you received: 0 - - - - [](http://www.ebotaniq.com.au) - 11 years 7 months ago - 11 years 7 months ago [\#198392](#198392) by [khotso](/forum/user/6334-khotso "View khotso's Profile") Replied by *[khotso](/forum/user/6334-khotso "View khotso's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#198392 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* if I can not pm how can I provide you with login details??? after your earlier message I had revoked that access ...... Please note that I have now **unblocked** access for you with same details as before I assume you still have those.... you can now also use the standard back-end access I really appreciate your help but I still don’t know whát this is causing this problem as I do not have products without weight Last edit: 11 years 7 months ago by [khotso](/forum/user/6334-khotso "View khotso's Profile"). Reason: update Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 11 years 7 months ago [\#198397](#198397) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#198397 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* Hi, The best is to use our "contact us" form ; so the entire support team will be able to answer you. [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) I'll assign your issue to Mohamed, who might need a FTP access in order to add some debug trace and understand the weight issue you got. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 7 months ago [\#198399](#198399) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#198399 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* Hello, I just tested it with the "Vegetable Cleaning Agent" product which have the ID number 1205 and it worked fine because that product have a weight and dimensions. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khotso](/forum/user/6334-khotso "View khotso's Profile")** - [![khotso's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6334.jpg)](/forum/user/6334-khotso "View khotso's Profile") Topic Author - [ Offline](/forum/user/6334-khotso) Less More - Posts: 47 - Thank you received: 0 - - - - [](http://www.ebotaniq.com.au) - 11 years 7 months ago [\#198462](#198462) by [khotso](/forum/user/6334-khotso "View khotso's Profile") Replied by *[khotso](/forum/user/6334-khotso "View khotso's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#198462 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* Hello mohamed / Jerome Please try with Propylene Glycol and Glycerine this is where the problems are occurring ![:(](/media/kunena/emoticons/22.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 11 years 7 months ago [\#198473](#198473) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#198473 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* Hi, I applied a patch in your website ; the shipping is not displayed fine for the product "Propylene Glycol". Please let me know if you have other issue. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [khotso](/forum/user/6334-khotso "View khotso's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khotso](/forum/user/6334-khotso "View khotso's Profile")** - [![khotso's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6334.jpg)](/forum/user/6334-khotso "View khotso's Profile") Topic Author - [ Offline](/forum/user/6334-khotso) Less More - Posts: 47 - Thank you received: 0 - - - - [](http://www.ebotaniq.com.au) - 11 years 7 months ago [\#198477](#198477) by [khotso](/forum/user/6334-khotso "View khotso's Profile") Replied by *[khotso](/forum/user/6334-khotso "View khotso's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#198477 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* Jerome That has resolved the problem as far as I can establish. ![:cheer:](/media/kunena/emoticons/2.png ":cheer:") With many thanks for your help in resolving. Am I correct to assume that with next upgrade this will not revert Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 11 years 7 months ago [\#198508](#198508) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[shipping weight too small](/forum/28-shipping-methods/876277-shipping-weight-too-small#198508 "-- url of the page with the problem -- : www.ebotaniq.com.au/shop-categories/checkout/step/step-2 -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.7 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too small for all the possible shipping methods Really battling to find the reason for this error as I have not made any changes to the AUSPOST shipping section for the site. now customers advise that they are getting The cart items combined weight is too small for all the possible shipping methods"" messages this occurred after the 2.4.0 installation where am I going wrong please really can not figure out why under debug conditions I am receiving the following error message: Warning: Division by zero in /home/jebotani/public_html/administrator/components/com_hikashop/helpers/helper.php on line 3082")* Hi, That's right ; the patch will be include in the next release. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc2Mjc3LXNoaXBwaW5nLXdlaWdodC10b28tc21hbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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