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#   Special Shipping Rules

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11 years 6 months ago [\#198468](#198468) by [acrossan](/forum/user/30154-acrossan "View acrossan's Profile")  *[Special Shipping Rules](/forum/28-shipping-methods/876356-special-shipping-rules#198468 "-- url of the page with the problem -- :   rancholiquoronline.com  -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4  I've set up my cart so that it activates free shipping if the user places at least $100 worth of merchandise in their shopping cart. Problem is, my client wants to limit the items to less than 3, and regular shipping if there are 3 items or more. The rules seem to work fine if there is one restriction, but stops working when I place in the second restriction. Here is the logic for my shipping rules.  1. Maximum $100 (regular shipping) 2. Minimum $100. Maximum 2 items. (free shipping) 3. Minimum #100. Minimum 3 items. (regular shipping)  Is this a bug? Is there a workaround that can get this to work?")* was created by *[acrossan](/forum/user/30154-acrossan "View acrossan's Profile")*

-- url of the page with the problem -- : [ rancholiquoronline.com](https://rancholiquoronline.com)
-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.4

I've set up my cart so that it activates free shipping if the user places at least $100 worth of merchandise in their shopping cart. Problem is, my client wants to limit the items to less than 3, and regular shipping if there are 3 items or more. The rules seem to work fine if there is one restriction, but stops working when I place in the second restriction. Here is the logic for my shipping rules.

1. Maximum $100 (regular shipping)
2. Minimum $100. Maximum 2 items. (free shipping)
3. Minimum #100. Minimum 3 items. (regular shipping)

Is this a bug? Is there a workaround that can get this to work?

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11 years 6 months ago [\#198610](#198610) by [acrossan](/forum/user/30154-acrossan "View acrossan's Profile")  Replied by *[acrossan](/forum/user/30154-acrossan "View acrossan's Profile")* on topic *[Special Shipping Rules](/forum/28-shipping-methods/876356-special-shipping-rules#198610 "-- url of the page with the problem -- :   rancholiquoronline.com  -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4  I've set up my cart so that it activates free shipping if the user places at least $100 worth of merchandise in their shopping cart. Problem is, my client wants to limit the items to less than 3, and regular shipping if there are 3 items or more. The rules seem to work fine if there is one restriction, but stops working when I place in the second restriction. Here is the logic for my shipping rules.  1. Maximum $100 (regular shipping) 2. Minimum $100. Maximum 2 items. (free shipping) 3. Minimum #100. Minimum 3 items. (regular shipping)  Is this a bug? Is there a workaround that can get this to work?")*

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11 years 6 months ago [\#198614](#198614) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Special Shipping Rules](/forum/28-shipping-methods/876356-special-shipping-rules#198614 "-- url of the page with the problem -- :   rancholiquoronline.com  -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4  I've set up my cart so that it activates free shipping if the user places at least $100 worth of merchandise in their shopping cart. Problem is, my client wants to limit the items to less than 3, and regular shipping if there are 3 items or more. The rules seem to work fine if there is one restriction, but stops working when I place in the second restriction. Here is the logic for my shipping rules.  1. Maximum $100 (regular shipping) 2. Minimum $100. Maximum 2 items. (free shipping) 3. Minimum #100. Minimum 3 items. (regular shipping)  Is this a bug? Is there a workaround that can get this to work?")*

Hi,

This seems correct.
Please provide screenshot of your shipping methods settings so that we can check them.

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11 years 6 months ago -  11 years 6 months ago [\#198633](#198633) by [acrossan](/forum/user/30154-acrossan "View acrossan's Profile")  Replied by *[acrossan](/forum/user/30154-acrossan "View acrossan's Profile")* on topic *[Special Shipping Rules](/forum/28-shipping-methods/876356-special-shipping-rules#198633 "-- url of the page with the problem -- :   rancholiquoronline.com  -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4  I've set up my cart so that it activates free shipping if the user places at least $100 worth of merchandise in their shopping cart. Problem is, my client wants to limit the items to less than 3, and regular shipping if there are 3 items or more. The rules seem to work fine if there is one restriction, but stops working when I place in the second restriction. Here is the logic for my shipping rules.  1. Maximum $100 (regular shipping) 2. Minimum $100. Maximum 2 items. (free shipping) 3. Minimum #100. Minimum 3 items. (regular shipping)  Is this a bug? Is there a workaround that can get this to work?")*

The problem has evolved, now the only rule recognized is the Free Shipping rule. I've taken out the Quantity requirements and only left the following shipping logic.

1. Maximum $100 (UPS)
2. Minimum $100 (Free)

If I disable the Free Shipping method, Hikashop says there is no available shipping method, even though the UPS method is published. I deleted the UPS rule and recreated it. I went into MySQL to verify that the rule is actually there and published.

Edit:
I called UPS, and they said that even if my client's UPS information was not connecting correctly, the retail prices should still come through instead of the negotiated merchant's price.

- [ ![shipping-logic-1.jpg](/forum/attachment/23775) ](/forum/attachment/23775 "...ng-logic-1.jpg") [ ](/forum/attachment/23775?download=1 "...ng-logic-1.jpg")
- [ ![shipping-logic-2.jpg](/forum/attachment/23776) ](/forum/attachment/23776 "...ng-logic-2.jpg") [ ](/forum/attachment/23776?download=1 "...ng-logic-2.jpg")
- [ ![shipping-logic-3.jpg](/forum/attachment/23777) ](/forum/attachment/23777 "...ng-logic-3.jpg") [ ](/forum/attachment/23777?download=1 "...ng-logic-3.jpg")

Last edit: 11 years 6 months ago by [acrossan](/forum/user/30154-acrossan "View acrossan's Profile").

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11 years 6 months ago [\#198640](#198640) by [acrossan](/forum/user/30154-acrossan "View acrossan's Profile")  Replied by *[acrossan](/forum/user/30154-acrossan "View acrossan's Profile")* on topic *[Special Shipping Rules](/forum/28-shipping-methods/876356-special-shipping-rules#198640 "-- url of the page with the problem -- :   rancholiquoronline.com  -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4  I've set up my cart so that it activates free shipping if the user places at least $100 worth of merchandise in their shopping cart. Problem is, my client wants to limit the items to less than 3, and regular shipping if there are 3 items or more. The rules seem to work fine if there is one restriction, but stops working when I place in the second restriction. Here is the logic for my shipping rules.  1. Maximum $100 (regular shipping) 2. Minimum $100. Maximum 2 items. (free shipping) 3. Minimum #100. Minimum 3 items. (regular shipping)  Is this a bug? Is there a workaround that can get this to work?")*

Now I've removed the maximum restriction for UPS and set it to just a minimum of $1.00, still nothing.

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11 years 6 months ago [\#198641](#198641) by [acrossan](/forum/user/30154-acrossan "View acrossan's Profile")  Replied by *[acrossan](/forum/user/30154-acrossan "View acrossan's Profile")* on topic *[Special Shipping Rules](/forum/28-shipping-methods/876356-special-shipping-rules#198641 "-- url of the page with the problem -- :   rancholiquoronline.com  -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4  I've set up my cart so that it activates free shipping if the user places at least $100 worth of merchandise in their shopping cart. Problem is, my client wants to limit the items to less than 3, and regular shipping if there are 3 items or more. The rules seem to work fine if there is one restriction, but stops working when I place in the second restriction. Here is the logic for my shipping rules.  1. Maximum $100 (regular shipping) 2. Minimum $100. Maximum 2 items. (free shipping) 3. Minimum #100. Minimum 3 items. (regular shipping)  Is this a bug? Is there a workaround that can get this to work?")*

We'd be happy to get you administrative access to the site. Please let us know.

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11 years 6 months ago [\#198675](#198675) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Special Shipping Rules](/forum/28-shipping-methods/876356-special-shipping-rules#198675 "-- url of the page with the problem -- :   rancholiquoronline.com  -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4  I've set up my cart so that it activates free shipping if the user places at least $100 worth of merchandise in their shopping cart. Problem is, my client wants to limit the items to less than 3, and regular shipping if there are 3 items or more. The rules seem to work fine if there is one restriction, but stops working when I place in the second restriction. Here is the logic for my shipping rules.  1. Maximum $100 (regular shipping) 2. Minimum $100. Maximum 2 items. (free shipping) 3. Minimum #100. Minimum 3 items. (regular shipping)  Is this a bug? Is there a workaround that can get this to work?")*

Hi,

Did you set a weight for all the products in the cart ?
If not, it could be the reason why it doesn't work properly.

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11 years 6 months ago [\#198758](#198758) by [acrossan](/forum/user/30154-acrossan "View acrossan's Profile")  Replied by *[acrossan](/forum/user/30154-acrossan "View acrossan's Profile")* on topic *[Special Shipping Rules](/forum/28-shipping-methods/876356-special-shipping-rules#198758 "-- url of the page with the problem -- :   rancholiquoronline.com  -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4  I've set up my cart so that it activates free shipping if the user places at least $100 worth of merchandise in their shopping cart. Problem is, my client wants to limit the items to less than 3, and regular shipping if there are 3 items or more. The rules seem to work fine if there is one restriction, but stops working when I place in the second restriction. Here is the logic for my shipping rules.  1. Maximum $100 (regular shipping) 2. Minimum $100. Maximum 2 items. (free shipping) 3. Minimum #100. Minimum 3 items. (regular shipping)  Is this a bug? Is there a workaround that can get this to work?")*

Yes, all products have weight. We have adjusted several times with the Mass Action and currently all products have a weight of 1.000.

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11 years 6 months ago [\#198787](#198787) by [acrossan](/forum/user/30154-acrossan "View acrossan's Profile")  Replied by *[acrossan](/forum/user/30154-acrossan "View acrossan's Profile")* on topic *[Special Shipping Rules](/forum/28-shipping-methods/876356-special-shipping-rules#198787 "-- url of the page with the problem -- :   rancholiquoronline.com  -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4  I've set up my cart so that it activates free shipping if the user places at least $100 worth of merchandise in their shopping cart. Problem is, my client wants to limit the items to less than 3, and regular shipping if there are 3 items or more. The rules seem to work fine if there is one restriction, but stops working when I place in the second restriction. Here is the logic for my shipping rules.  1. Maximum $100 (regular shipping) 2. Minimum $100. Maximum 2 items. (free shipping) 3. Minimum #100. Minimum 3 items. (regular shipping)  Is this a bug? Is there a workaround that can get this to work?")*

Just discovered that shipping is only broken for guests, but it works perfectly for logged in customers. However, the client insists that guests be able to checkout.

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11 years 6 months ago [\#198789](#198789) by [Jerome](/forum/user/80-jerome "View Jerome's Profile")  Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Special Shipping Rules](/forum/28-shipping-methods/876356-special-shipping-rules#198789 "-- url of the page with the problem -- :   rancholiquoronline.com  -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4  I've set up my cart so that it activates free shipping if the user places at least $100 worth of merchandise in their shopping cart. Problem is, my client wants to limit the items to less than 3, and regular shipping if there are 3 items or more. The rules seem to work fine if there is one restriction, but stops working when I place in the second restriction. Here is the logic for my shipping rules.  1. Maximum $100 (regular shipping) 2. Minimum $100. Maximum 2 items. (free shipping) 3. Minimum #100. Minimum 3 items. (regular shipping)  Is this a bug? Is there a workaround that can get this to work?")*

Hi,

First, can you please try to re-download HikaShop 2.4.0 ; we just include some patches that we provide in other thread about the shipping.
(like this one : [ www.hikashop.com/forum/install-update/87...-upgrade.html#198519](http://www.hikashop.com/forum/install-update/876335-shipping-method-not-found-after-upgrade.html#198519) )
By downloading the latest package, you will retrieve some recent patches ; it will be easier for you that applying these patches manually.

About shipping for guests ; I don't know if you're talking about "guest checkout" or checkout when you are not log-in.
Because plugins like UPS requires an address to be able to provide shipping quotes ; without an address to know where to ship the products to, the plugin won't provide anything.

Regards,

---

Jerome - Obsidev.com
HikaMarket &amp; HikaSerial developer / HikaShop core dev team.

The following user(s) said Thank You: [acrossan](/forum/user/30154-acrossan "View acrossan's Profile")

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11 years 6 months ago [\#198892](#198892) by [acrossan](/forum/user/30154-acrossan "View acrossan's Profile")  Replied by *[acrossan](/forum/user/30154-acrossan "View acrossan's Profile")* on topic *[Special Shipping Rules](/forum/28-shipping-methods/876356-special-shipping-rules#198892 "-- url of the page with the problem -- :   rancholiquoronline.com  -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4  I've set up my cart so that it activates free shipping if the user places at least $100 worth of merchandise in their shopping cart. Problem is, my client wants to limit the items to less than 3, and regular shipping if there are 3 items or more. The rules seem to work fine if there is one restriction, but stops working when I place in the second restriction. Here is the logic for my shipping rules.  1. Maximum $100 (regular shipping) 2. Minimum $100. Maximum 2 items. (free shipping) 3. Minimum #100. Minimum 3 items. (regular shipping)  Is this a bug? Is there a workaround that can get this to work?")*

OK, got it resolved, and this feels kind of obvious, but here goes. I had address input and shipping options on the same page. I moved shipping options to the page following the address input and suddenly everything works. Shocking. lol

Thanks guys!

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11 years 5 months ago [\#200792](#200792) by [Henrik](/forum/user/28178-henrik "View Henrik's Profile")  Replied by *[Henrik](/forum/user/28178-henrik "View Henrik's Profile")* on topic *[Special Shipping Rules](/forum/28-shipping-methods/876356-special-shipping-rules#200792 "-- url of the page with the problem -- :   rancholiquoronline.com  -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4  I've set up my cart so that it activates free shipping if the user places at least $100 worth of merchandise in their shopping cart. Problem is, my client wants to limit the items to less than 3, and regular shipping if there are 3 items or more. The rules seem to work fine if there is one restriction, but stops working when I place in the second restriction. Here is the logic for my shipping rules.  1. Maximum $100 (regular shipping) 2. Minimum $100. Maximum 2 items. (free shipping) 3. Minimum #100. Minimum 3 items. (regular shipping)  Is this a bug? Is there a workaround that can get this to work?")*

Hello i have the same problem, have tried to solve it,
I only have 3 products in my shop and there must be free shipping on orders over 365 DKR. can not get it to work when I put the maximum amount.

Regards

Henrik

---

Thanks

Henrik Ris

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11 years 5 months ago [\#200828](#200828) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Special Shipping Rules](/forum/28-shipping-methods/876356-special-shipping-rules#200828 "-- url of the page with the problem -- :   rancholiquoronline.com  -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4  I've set up my cart so that it activates free shipping if the user places at least $100 worth of merchandise in their shopping cart. Problem is, my client wants to limit the items to less than 3, and regular shipping if there are 3 items or more. The rules seem to work fine if there is one restriction, but stops working when I place in the second restriction. Here is the logic for my shipping rules.  1. Maximum $100 (regular shipping) 2. Minimum $100. Maximum 2 items. (free shipping) 3. Minimum #100. Minimum 3 items. (regular shipping)  Is this a bug? Is there a workaround that can get this to work?")*

Hello,
You should :
1.
Set the "Include virtual products price" option to YES through your shipping methods configuration page.
2.
Create another shipping method with a free price and the "Minimum Price" option set to 365

The following user(s) said Thank You: [Henrik](/forum/user/28178-henrik "View Henrik's Profile")

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