[Skip to main content](#vessel-content) # My UPS rates are super high! ## - **[Shelley](/forum/user/29124-shelley "View Shelley's Profile")** - [![Shelley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29124-shelley "View Shelley's Profile") Topic Author - [ Offline](/forum/user/29124-shelley) Less More - Posts: 15 - Thank you received: 0 - - 11 years 5 months ago [\#202993](#202993) by [Shelley](/forum/user/29124-shelley "View Shelley's Profile") *[My UPS rates are super high!](/forum/28-shipping-methods/877194-my-ups-rates-are-super-high#202993 "-- url of the page with the problem -- : www.bugtussleburn.com/ -- HikaShop version -- : HikaShop Essential: 2.4.0 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Error-message(debug-mod must be tuned on) -- : UPS rates WAY too high Hi, I'm having issues with my ups rates through the shopping cart are WAY too high. I've installed the latest version. Can you please hint me in the right direction? I appreciate any help. Thank you!!")* was created by *[Shelley](/forum/user/29124-shelley "View Shelley's Profile")* -- url of the page with the problem -- : [ www.bugtussleburn.com/](https://www.bugtussleburn.com/) -- HikaShop version -- : HikaShop Essential: 2.4.0 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Error-message(debug-mod must be tuned on) -- : UPS rates WAY too high Hi, I'm having issues with my ups rates through the shopping cart are WAY too high. I've installed the latest version. Can you please hint me in the right direction? I appreciate any help. Thank you!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3MTk0LW15LXVwcy1yYXRlcy1hcmUtc3VwZXItaGlnaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 5 months ago [\#203005](#203005) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[My UPS rates are super high!](/forum/28-shipping-methods/877194-my-ups-rates-are-super-high#203005 "-- url of the page with the problem -- : www.bugtussleburn.com/ -- HikaShop version -- : HikaShop Essential: 2.4.0 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Error-message(debug-mod must be tuned on) -- : UPS rates WAY too high Hi, I'm having issues with my ups rates through the shopping cart are WAY too high. I've installed the latest version. Can you please hint me in the right direction? I appreciate any help. Thank you!!")* Hello, Firstly, can you give me more information like : - The dimensions/weight of the product that was on your cart - The way you configured your shipping method through some screenshots ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3MTk0LW15LXVwcy1yYXRlcy1hcmUtc3VwZXItaGlnaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Shelley](/forum/user/29124-shelley "View Shelley's Profile")** - [![Shelley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29124-shelley "View Shelley's Profile") Topic Author - [ Offline](/forum/user/29124-shelley) Less More - Posts: 15 - Thank you received: 0 - - 11 years 5 months ago - 11 years 5 months ago [\#203056](#203056) by [Shelley](/forum/user/29124-shelley "View Shelley's Profile") Replied by *[Shelley](/forum/user/29124-shelley "View Shelley's Profile")* on topic *[My UPS rates are super high!](/forum/28-shipping-methods/877194-my-ups-rates-are-super-high#203056 "-- url of the page with the problem -- : www.bugtussleburn.com/ -- HikaShop version -- : HikaShop Essential: 2.4.0 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Error-message(debug-mod must be tuned on) -- : UPS rates WAY too high Hi, I'm having issues with my ups rates through the shopping cart are WAY too high. I've installed the latest version. Can you please hint me in the right direction? I appreciate any help. Thank you!!")* Hi, Thank you! I've attached some screen shots. I used the UPS plugin. The package is 8 lbs and 12x12x12. It SHOULD cost about 18$ but it's coming out as 64 or 56 or WAY more than 18 Again, thanks for any help. Shelley - [ ![screen1.jpg](/forum/attachment/24638) ](/forum/attachment/24638 "screen1.jpg") [ ](/forum/attachment/24638?download=1 "screen1.jpg") - [ ![screen2.jpg](/forum/attachment/24639) ](/forum/attachment/24639 "screen2.jpg") [ ](/forum/attachment/24639?download=1 "screen2.jpg") - [ ![screen3.jpg](/forum/attachment/24640) ](/forum/attachment/24640 "screen3.jpg") [ ](/forum/attachment/24640?download=1 "screen3.jpg") - [ ![screen4.jpg](/forum/attachment/24648) ](/forum/attachment/24648 "screen4.jpg") [ ](/forum/attachment/24648?download=1 "screen4.jpg") Last edit: 11 years 5 months ago by [Shelley](/forum/user/29124-shelley "View Shelley's Profile"). Reason: adding graphic Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3MTk0LW15LXVwcy1yYXRlcy1hcmUtc3VwZXItaGlnaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 5 months ago [\#203060](#203060) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[My UPS rates are super high!](/forum/28-shipping-methods/877194-my-ups-rates-are-super-high#203060 "-- url of the page with the problem -- : www.bugtussleburn.com/ -- HikaShop version -- : HikaShop Essential: 2.4.0 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Error-message(debug-mod must be tuned on) -- : UPS rates WAY too high Hi, I'm having issues with my ups rates through the shopping cart are WAY too high. I've installed the latest version. Can you please hint me in the right direction? I appreciate any help. Thank you!!")* Hello, Note that you have set the "Price" option to 5, so that rates will be equals to the rates that UPS is sending + 5$. You should also set a state/province code through you UPS shipping configuration page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3MTk0LW15LXVwcy1yYXRlcy1hcmUtc3VwZXItaGlnaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Shelley](/forum/user/29124-shelley "View Shelley's Profile")** - [![Shelley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29124-shelley "View Shelley's Profile") Topic Author - [ Offline](/forum/user/29124-shelley) Less More - Posts: 15 - Thank you received: 0 - - 11 years 5 months ago [\#203097](#203097) by [Shelley](/forum/user/29124-shelley "View Shelley's Profile") Replied by *[Shelley](/forum/user/29124-shelley "View Shelley's Profile")* on topic *[My UPS rates are super high!](/forum/28-shipping-methods/877194-my-ups-rates-are-super-high#203097 "-- url of the page with the problem -- : www.bugtussleburn.com/ -- HikaShop version -- : HikaShop Essential: 2.4.0 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Error-message(debug-mod must be tuned on) -- : UPS rates WAY too high Hi, I'm having issues with my ups rates through the shopping cart are WAY too high. I've installed the latest version. Can you please hint me in the right direction? I appreciate any help. Thank you!!")* I have done both and it still is sending the wrong information. I'm sure it's something simple. I'm desperate for a fix. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3MTk0LW15LXVwcy1yYXRlcy1hcmUtc3VwZXItaGlnaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Shelley](/forum/user/29124-shelley "View Shelley's Profile")** - [![Shelley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29124-shelley "View Shelley's Profile") Topic Author - [ Offline](/forum/user/29124-shelley) Less More - Posts: 15 - Thank you received: 0 - - 11 years 5 months ago [\#203156](#203156) by [Shelley](/forum/user/29124-shelley "View Shelley's Profile") Replied by *[Shelley](/forum/user/29124-shelley "View Shelley's Profile")* on topic *[My UPS rates are super high!](/forum/28-shipping-methods/877194-my-ups-rates-are-super-high#203156 "-- url of the page with the problem -- : www.bugtussleburn.com/ -- HikaShop version -- : HikaShop Essential: 2.4.0 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Error-message(debug-mod must be tuned on) -- : UPS rates WAY too high Hi, I'm having issues with my ups rates through the shopping cart are WAY too high. I've installed the latest version. Can you please hint me in the right direction? I appreciate any help. Thank you!!")* I also went through steps for setting up shipping again using your documentation. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3MTk0LW15LXVwcy1yYXRlcy1hcmUtc3VwZXItaGlnaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 5 months ago [\#203164](#203164) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[My UPS rates are super high!](/forum/28-shipping-methods/877194-my-ups-rates-are-super-high#203164 "-- url of the page with the problem -- : www.bugtussleburn.com/ -- HikaShop version -- : HikaShop Essential: 2.4.0 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Error-message(debug-mod must be tuned on) -- : UPS rates WAY too high Hi, I'm having issues with my ups rates through the shopping cart are WAY too high. I've installed the latest version. Can you please hint me in the right direction? I appreciate any help. Thank you!!")* Hi, Would it be possible to have a temporary backend access to your website so we could test directly on our end ? It will allow us to check your configuration and understand the UPS returned rates. Please use the "contact us" page with a link to that thread, so we will know how to do with the credentials. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [Shelley](/forum/user/29124-shelley "View Shelley's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3MTk0LW15LXVwcy1yYXRlcy1hcmUtc3VwZXItaGlnaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Shelley](/forum/user/29124-shelley "View Shelley's Profile")** - [![Shelley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29124-shelley "View Shelley's Profile") Topic Author - [ Offline](/forum/user/29124-shelley) Less More - Posts: 15 - Thank you received: 0 - - 11 years 5 months ago [\#203173](#203173) by [Shelley](/forum/user/29124-shelley "View Shelley's Profile") Replied by *[Shelley](/forum/user/29124-shelley "View Shelley's Profile")* on topic *[My UPS rates are super high!](/forum/28-shipping-methods/877194-my-ups-rates-are-super-high#203173 "-- url of the page with the problem -- : www.bugtussleburn.com/ -- HikaShop version -- : HikaShop Essential: 2.4.0 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Error-message(debug-mod must be tuned on) -- : UPS rates WAY too high Hi, I'm having issues with my ups rates through the shopping cart are WAY too high. I've installed the latest version. Can you please hint me in the right direction? I appreciate any help. Thank you!!")* Done! Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3MTk0LW15LXVwcy1yYXRlcy1hcmUtc3VwZXItaGlnaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 4 months ago [\#203202](#203202) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[My UPS rates are super high!](/forum/28-shipping-methods/877194-my-ups-rates-are-super-high#203202 "-- url of the page with the problem -- : www.bugtussleburn.com/ -- HikaShop version -- : HikaShop Essential: 2.4.0 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Error-message(debug-mod must be tuned on) -- : UPS rates WAY too high Hi, I'm having issues with my ups rates through the shopping cart are WAY too high. I've installed the latest version. Can you please hint me in the right direction? I appreciate any help. Thank you!!")* I checked your UPS configuration and note that you should remove the UPS "Price" option that you have set to 5, and also set the "Group packages" option to YES. The following user(s) said Thank You: [Shelley](/forum/user/29124-shelley "View Shelley's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3MTk0LW15LXVwcy1yYXRlcy1hcmUtc3VwZXItaGlnaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Shelley](/forum/user/29124-shelley "View Shelley's Profile")** - [![Shelley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29124-shelley "View Shelley's Profile") Topic Author - [ Offline](/forum/user/29124-shelley) Less More - Posts: 15 - Thank you received: 0 - - 11 years 4 months ago [\#203252](#203252) by [Shelley](/forum/user/29124-shelley "View Shelley's Profile") Replied by *[Shelley](/forum/user/29124-shelley "View Shelley's Profile")* on topic *[My UPS rates are super high!](/forum/28-shipping-methods/877194-my-ups-rates-are-super-high#203252 "-- url of the page with the problem -- : www.bugtussleburn.com/ -- HikaShop version -- : HikaShop Essential: 2.4.0 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Error-message(debug-mod must be tuned on) -- : UPS rates WAY too high Hi, I'm having issues with my ups rates through the shopping cart are WAY too high. I've installed the latest version. Can you please hint me in the right direction? I appreciate any help. Thank you!!")* Thanks...that helped. How do I make it into 1 package instead of 2? My shipper says she can get 4 jars..my minimum into one 12 x 12 x 12 box with a total weight of 8 lbs. When I set the size and weight on the product level..does it mean for all 4 minimum bought..or is it for 1 single jar? Thank you so much already!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3MTk0LW15LXVwcy1yYXRlcy1hcmUtc3VwZXItaGlnaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Shelley](/forum/user/29124-shelley "View Shelley's Profile")** - [![Shelley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29124-shelley "View Shelley's Profile") Topic Author - [ Offline](/forum/user/29124-shelley) Less More - Posts: 15 - Thank you received: 0 - - 11 years 4 months ago [\#203253](#203253) by [Shelley](/forum/user/29124-shelley "View Shelley's Profile") Replied by *[Shelley](/forum/user/29124-shelley "View Shelley's Profile")* on topic *[My UPS rates are super high!](/forum/28-shipping-methods/877194-my-ups-rates-are-super-high#203253 "-- url of the page with the problem -- : www.bugtussleburn.com/ -- HikaShop version -- : HikaShop Essential: 2.4.0 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.24 -- Error-message(debug-mod must be tuned on) -- : UPS rates WAY too high Hi, I'm having issues with my ups rates through the shopping cart are WAY too high. I've installed the latest version. Can you please hint me in the right direction? I appreciate any help. Thank you!!")* figured it out!!! Thank you so so so so much!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3MTk0LW15LXVwcy1yYXRlcy1hcmUtc3VwZXItaGlnaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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