[Skip to main content](#vessel-content) # UPS ## - **[RGB](/forum/user/37199-rgb "View RGB's Profile")** - [![RGB's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37199-rgb "View RGB's Profile") Topic Author - [ Offline](/forum/user/37199-rgb) Less More - Posts: 40 - Thank you received: 0 - - 11 years 4 months ago [\#206071](#206071) by [RGB](/forum/user/37199-rgb "View RGB's Profile") *[UPS](/forum/28-shipping-methods/877754-ups#206071 "-- HikaShop version -- : Business: 2.5.0 -- Joomla version -- : Joomla! 3.4.1 The UPS shipping method is not working even though I have all fields set up properly")* was created by *[RGB](/forum/user/37199-rgb "View RGB's Profile")* -- HikaShop version -- : Business: 2.5.0 -- Joomla version -- : Joomla! 3.4.1 The UPS shipping method is not working even though I have all fields set up properly Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3NzU0LXVwcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 11 years 4 months ago [\#206092](#206092) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[UPS](/forum/28-shipping-methods/877754-ups#206092 "-- HikaShop version -- : Business: 2.5.0 -- Joomla version -- : Joomla! 3.4.1 The UPS shipping method is not working even though I have all fields set up properly")* Hi, Can you please provide more details about what is not working. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3NzU0LXVwcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[RGB](/forum/user/37199-rgb "View RGB's Profile")** - [![RGB's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37199-rgb "View RGB's Profile") Topic Author - [ Offline](/forum/user/37199-rgb) Less More - Posts: 40 - Thank you received: 0 - - 11 years 4 months ago [\#206755](#206755) by [RGB](/forum/user/37199-rgb "View RGB's Profile") Replied by *[RGB](/forum/user/37199-rgb "View RGB's Profile")* on topic *[UPS](/forum/28-shipping-methods/877754-ups#206755 "-- HikaShop version -- : Business: 2.5.0 -- Joomla version -- : Joomla! 3.4.1 The UPS shipping method is not working even though I have all fields set up properly")* It doesn't appear as a shipping option during the checkout process Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3NzU0LXVwcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 4 months ago [\#206758](#206758) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS](/forum/28-shipping-methods/877754-ups#206758 "-- HikaShop version -- : Business: 2.5.0 -- Joomla version -- : Joomla! 3.4.1 The UPS shipping method is not working even though I have all fields set up properly")* Hello, Can you firstly follow each step of the "shipping methods" section of the FAQ ? [ www.hikashop.com/support/faq.html#ship](http://www.hikashop.com/support/faq.html#ship) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3NzU0LXVwcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[RGB](/forum/user/37199-rgb "View RGB's Profile")** - [![RGB's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37199-rgb "View RGB's Profile") Topic Author - [ Offline](/forum/user/37199-rgb) Less More - Posts: 40 - Thank you received: 0 - - 11 years 3 months ago - 11 years 3 months ago [\#208723](#208723) by [RGB](/forum/user/37199-rgb "View RGB's Profile") Replied by *[RGB](/forum/user/37199-rgb "View RGB's Profile")* on topic *[UPS](/forum/28-shipping-methods/877754-ups#208723 "-- HikaShop version -- : Business: 2.5.0 -- Joomla version -- : Joomla! 3.4.1 The UPS shipping method is not working even though I have all fields set up properly")* I am testing one product with dimensions and it is still not showing me the UPS shipping option on checkout. If I paste here my login details, can you login and check the setting for me, please Last edit: 11 years 3 months ago by [RGB](/forum/user/37199-rgb "View RGB's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3NzU0LXVwcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 11 years 3 months ago [\#208859](#208859) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[UPS](/forum/28-shipping-methods/877754-ups#208859 "-- HikaShop version -- : Business: 2.5.0 -- Joomla version -- : Joomla! 3.4.1 The UPS shipping method is not working even though I have all fields set up properly")* Hi, You said that your product have dimensions, but does your product have weight ? How did you configured your shipping method ? Does the shipping method published ? Does the shipping method have restriction ? Do you have the "shipping" action in your checkout workflow ? Do you have Joomla system message displayed in your website (to see if the plugin gave you errors) ? (see FAQ for that). etc... Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3NzU0LXVwcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[RGB](/forum/user/37199-rgb "View RGB's Profile")** - [![RGB's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37199-rgb "View RGB's Profile") Topic Author - [ Offline](/forum/user/37199-rgb) Less More - Posts: 40 - Thank you received: 0 - - 11 years 3 months ago [\#209090](#209090) by [RGB](/forum/user/37199-rgb "View RGB's Profile") Replied by *[RGB](/forum/user/37199-rgb "View RGB's Profile")* on topic *[UPS](/forum/28-shipping-methods/877754-ups#209090 "-- HikaShop version -- : Business: 2.5.0 -- Joomla version -- : Joomla! 3.4.1 The UPS shipping method is not working even though I have all fields set up properly")* You said that your product have dimensions, but does your product have weight ? Yes How did you configured your shipping method ? Yes Does the shipping method published ? Yes Does the shipping method have restriction ? No Do you have the "shipping" action in your checkout workflow ? Yes Do you have Joomla system message displayed in your website (to see if the plugin gave you errors) ? (see FAQ for that). Please send me the link. I can't seem to find this on your FAQ section Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3NzU0LXVwcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[RGB](/forum/user/37199-rgb "View RGB's Profile")** - [![RGB's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37199-rgb "View RGB's Profile") Topic Author - [ Offline](/forum/user/37199-rgb) Less More - Posts: 40 - Thank you received: 0 - - 11 years 3 months ago [\#209118](#209118) by [RGB](/forum/user/37199-rgb "View RGB's Profile") Replied by *[RGB](/forum/user/37199-rgb "View RGB's Profile")* on topic *[UPS](/forum/28-shipping-methods/877754-ups#209118 "-- HikaShop version -- : Business: 2.5.0 -- Joomla version -- : Joomla! 3.4.1 The UPS shipping method is not working even though I have all fields set up properly")* I got it working ![:)](/media/kunena/emoticons/3.png ":)"). Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3NzU0LXVwcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 11 years 3 months ago [\#209111](#209111) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[UPS](/forum/28-shipping-methods/877754-ups#209111 "-- HikaShop version -- : Business: 2.5.0 -- Joomla version -- : Joomla! 3.4.1 The UPS shipping method is not working even though I have all fields set up properly")* Hi, Sorry, I though it was in the FAQ but it was in the "compatibility issue" page. [ www.hikashop.com/support/support/documen...issues.html#messages](http://www.hikashop.com/support/support/documentation/61-hikashop-compatibility-issues.html#messages) But I checked your website and you have the Joomla messages in your template. So I make a simple test with a guest account and can see UPS once I configured a correct address (even if I do not live near the Louvre) [ pasteboard.co/282xHNom.png](http://pasteboard.co/282xHNom.png) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3NzU0LXVwcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[RGB](/forum/user/37199-rgb "View RGB's Profile")** - [![RGB's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37199-rgb "View RGB's Profile") Topic Author - [ Offline](/forum/user/37199-rgb) Less More - Posts: 40 - Thank you received: 0 - - 11 years 3 months ago [\#209209](#209209) by [RGB](/forum/user/37199-rgb "View RGB's Profile") Replied by *[RGB](/forum/user/37199-rgb "View RGB's Profile")* on topic *[UPS](/forum/28-shipping-methods/877754-ups#209209 "-- HikaShop version -- : Business: 2.5.0 -- Joomla version -- : Joomla! 3.4.1 The UPS shipping method is not working even though I have all fields set up properly")* Yes, like I said above, I got it working Merci beaucoup de ton aide. Tres apprecie ![;)](/media/kunena/emoticons/24.png ";)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc3NzU0LXVwcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.064 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)