[Skip to main content](#vessel-content) # Shipping Costs Too High and Error ## - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 1 day ago [\#220458](#220458) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Costs Too High and Error](/forum/28-shipping-methods/878821-shipping-costs-too-high-and-error?start=20#220458 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Opera 31.0.1889.99 -- Error-message(debug-mod must be tuned on) -- : Message USPS error: -2147219385 The entered dimensions result in the mail piece being oversized and cannot be mailed with the requested mail service. Failed to obtain shipping quotes. Hi, I'm using HikaShop Business and have the USPS plugin active. It's been working fine. A customer placed an order and the shipping for a DVD and workbook was $26.90 -- way too high. I received an error about the dimensions. However, I checked the dimensions and they are correct and should not result in an oversized package at all. However, that shipping cost and error was only for a newly registered user. When I shopped for the exact same items under an existing user (just a login instead of a registration) the shipping was at an expected level of $10.15. I tried the same address of the existing user as a new user and the error and high shipping occurred. Thank you for your assistance with this shipping issue.")* Hello, I'm sorry can you also unblock my IP again ? > Your activity has triggered a malicious activity response on this server. If you are a legitimate user of this site, please contact your server administrator. If you are not an authorized user, please cease and desist. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc4ODIxLXNoaXBwaW5nLWNvc3RzLXRvby1oaWdoLWFuZC1lcnJvcj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[3by400](/forum/user/6842-3by400 "View 3by400's Profile")** - [![3by400's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6842.jpg)](/forum/user/6842-3by400 "View 3by400's Profile") - [ Offline](/forum/user/6842-3by400) Less More - Posts: 211 - Thank you received: 14 - - - [](https://3by400.com) - 11 years 1 day ago [\#220502](#220502) by [3by400](/forum/user/6842-3by400 "View 3by400's Profile") Replied by *[3by400](/forum/user/6842-3by400 "View 3by400's Profile")* on topic *[Shipping Costs Too High and Error](/forum/28-shipping-methods/878821-shipping-costs-too-high-and-error?start=20#220502 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Opera 31.0.1889.99 -- Error-message(debug-mod must be tuned on) -- : Message USPS error: -2147219385 The entered dimensions result in the mail piece being oversized and cannot be mailed with the requested mail service. Failed to obtain shipping quotes. Hi, I'm using HikaShop Business and have the USPS plugin active. It's been working fine. A customer placed an order and the shipping for a DVD and workbook was $26.90 -- way too high. I received an error about the dimensions. However, I checked the dimensions and they are correct and should not result in an oversized package at all. However, that shipping cost and error was only for a newly registered user. When I shopped for the exact same items under an existing user (just a login instead of a registration) the shipping was at an expected level of $10.15. I tried the same address of the existing user as a new user and the error and high shipping occurred. Thank you for your assistance with this shipping issue.")* You should be able to login now. --- 3by400, Inc. [ 3by400.com](https://3by400.com) Websites that Work, Marketing that Matters Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc4ODIxLXNoaXBwaW5nLWNvc3RzLXRvby1oaWdoLWFuZC1lcnJvcj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 1 day ago [\#220522](#220522) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Costs Too High and Error](/forum/28-shipping-methods/878821-shipping-costs-too-high-and-error?start=20#220522 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Opera 31.0.1889.99 -- Error-message(debug-mod must be tuned on) -- : Message USPS error: -2147219385 The entered dimensions result in the mail piece being oversized and cannot be mailed with the requested mail service. Failed to obtain shipping quotes. Hi, I'm using HikaShop Business and have the USPS plugin active. It's been working fine. A customer placed an order and the shipping for a DVD and workbook was $26.90 -- way too high. I received an error about the dimensions. However, I checked the dimensions and they are correct and should not result in an oversized package at all. However, that shipping cost and error was only for a newly registered user. When I shopped for the exact same items under an existing user (just a login instead of a registration) the shipping was at an expected level of $10.15. I tried the same address of the existing user as a new user and the error and high shipping occurred. Thank you for your assistance with this shipping issue.")* Hello, Your issue can be coming from the fact that you only set a weight for one of your products and no dimensions for any of your products, you'll NEED to set dimensions to your products else you'll have to customize your USPS shipping plugin to avoid setting your product dimensions. Also, **you are right**, there is a small issue on the USPS shipping plugin which prevent us to send multiple packages to USPS, I'll fix it on my end and if you want a version which doesn't need any product dimensions just tell me and I'll send it to you as fast as I can after I fixed that issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc4ODIxLXNoaXBwaW5nLWNvc3RzLXRvby1oaWdoLWFuZC1lcnJvcj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[3by400](/forum/user/6842-3by400 "View 3by400's Profile")** - [![3by400's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6842.jpg)](/forum/user/6842-3by400 "View 3by400's Profile") - [ Offline](/forum/user/6842-3by400) Less More - Posts: 211 - Thank you received: 14 - - - [](https://3by400.com) - 11 years 13 hours ago [\#220590](#220590) by [3by400](/forum/user/6842-3by400 "View 3by400's Profile") Replied by *[3by400](/forum/user/6842-3by400 "View 3by400's Profile")* on topic *[Shipping Costs Too High and Error](/forum/28-shipping-methods/878821-shipping-costs-too-high-and-error?start=20#220590 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Opera 31.0.1889.99 -- Error-message(debug-mod must be tuned on) -- : Message USPS error: -2147219385 The entered dimensions result in the mail piece being oversized and cannot be mailed with the requested mail service. Failed to obtain shipping quotes. Hi, I'm using HikaShop Business and have the USPS plugin active. It's been working fine. A customer placed an order and the shipping for a DVD and workbook was $26.90 -- way too high. I received an error about the dimensions. However, I checked the dimensions and they are correct and should not result in an oversized package at all. However, that shipping cost and error was only for a newly registered user. When I shopped for the exact same items under an existing user (just a login instead of a registration) the shipping was at an expected level of $10.15. I tried the same address of the existing user as a new user and the error and high shipping occurred. Thank you for your assistance with this shipping issue.")* Thank you, Mohamed. Most of the weights and dimensions are set within the variants rather than the main product. Also, yes, please make it possible to not require dimensions or send them to USPS. Could that be added as a plugin option so that these changes aren't overwritten when we upgrade Hikashop? --- 3by400, Inc. [ 3by400.com](https://3by400.com) Websites that Work, Marketing that Matters Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc4ODIxLXNoaXBwaW5nLWNvc3RzLXRvby1oaWdoLWFuZC1lcnJvcj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 11 months ago [\#220618](#220618) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Costs Too High and Error](/forum/28-shipping-methods/878821-shipping-costs-too-high-and-error?start=20#220618 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Opera 31.0.1889.99 -- Error-message(debug-mod must be tuned on) -- : Message USPS error: -2147219385 The entered dimensions result in the mail piece being oversized and cannot be mailed with the requested mail service. Failed to obtain shipping quotes. Hi, I'm using HikaShop Business and have the USPS plugin active. It's been working fine. A customer placed an order and the shipping for a DVD and workbook was $26.90 -- way too high. I received an error about the dimensions. However, I checked the dimensions and they are correct and should not result in an oversized package at all. However, that shipping cost and error was only for a newly registered user. When I shopped for the exact same items under an existing user (just a login instead of a registration) the shipping was at an expected level of $10.15. I tried the same address of the existing user as a new user and the error and high shipping occurred. Thank you for your assistance with this shipping issue.")* Hi, > Also, yes, please make it possible to not require dimensions or send them to USPS. Could that be added as a plugin option so that these changes aren't overwritten when we upgrade Hikashop? Sure. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc4ODIxLXNoaXBwaW5nLWNvc3RzLXRvby1oaWdoLWFuZC1lcnJvcj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[3by400](/forum/user/6842-3by400 "View 3by400's Profile")** - [![3by400's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6842.jpg)](/forum/user/6842-3by400 "View 3by400's Profile") - [ Offline](/forum/user/6842-3by400) Less More - Posts: 211 - Thank you received: 14 - - - [](https://3by400.com) - 10 years 11 months ago [\#221243](#221243) by [3by400](/forum/user/6842-3by400 "View 3by400's Profile") Replied by *[3by400](/forum/user/6842-3by400 "View 3by400's Profile")* on topic *[Shipping Costs Too High and Error](/forum/28-shipping-methods/878821-shipping-costs-too-high-and-error?start=20#221243 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Opera 31.0.1889.99 -- Error-message(debug-mod must be tuned on) -- : Message USPS error: -2147219385 The entered dimensions result in the mail piece being oversized and cannot be mailed with the requested mail service. Failed to obtain shipping quotes. Hi, I'm using HikaShop Business and have the USPS plugin active. It's been working fine. A customer placed an order and the shipping for a DVD and workbook was $26.90 -- way too high. I received an error about the dimensions. However, I checked the dimensions and they are correct and should not result in an oversized package at all. However, that shipping cost and error was only for a newly registered user. When I shopped for the exact same items under an existing user (just a login instead of a registration) the shipping was at an expected level of $10.15. I tried the same address of the existing user as a new user and the error and high shipping occurred. Thank you for your assistance with this shipping issue.")* HI Mohamed - Have you made progress here? --- 3by400, Inc. [ 3by400.com](https://3by400.com) Websites that Work, Marketing that Matters Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc4ODIxLXNoaXBwaW5nLWNvc3RzLXRvby1oaWdoLWFuZC1lcnJvcj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 11 months ago [\#221279](#221279) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Costs Too High and Error](/forum/28-shipping-methods/878821-shipping-costs-too-high-and-error?start=20#221279 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Opera 31.0.1889.99 -- Error-message(debug-mod must be tuned on) -- : Message USPS error: -2147219385 The entered dimensions result in the mail piece being oversized and cannot be mailed with the requested mail service. Failed to obtain shipping quotes. Hi, I'm using HikaShop Business and have the USPS plugin active. It's been working fine. A customer placed an order and the shipping for a DVD and workbook was $26.90 -- way too high. I received an error about the dimensions. However, I checked the dimensions and they are correct and should not result in an oversized package at all. However, that shipping cost and error was only for a newly registered user. When I shopped for the exact same items under an existing user (just a login instead of a registration) the shipping was at an expected level of $10.15. I tried the same address of the existing user as a new user and the error and high shipping occurred. Thank you for your assistance with this shipping issue.")* Hello, I added a "Use dimension" option and fixed some issues, you were right regarding the fact that the USPS plugin was only sending 1 package to USPS. I also added USPS weight/size limits which will vary regarding the value you have set through the "Container" option. For now I'm actually just testing it and then I'll send you the final version. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc4ODIxLXNoaXBwaW5nLWNvc3RzLXRvby1oaWdoLWFuZC1lcnJvcj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[3by400](/forum/user/6842-3by400 "View 3by400's Profile")** - [![3by400's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6842.jpg)](/forum/user/6842-3by400 "View 3by400's Profile") - [ Offline](/forum/user/6842-3by400) Less More - Posts: 211 - Thank you received: 14 - - - [](https://3by400.com) - 10 years 11 months ago [\#221343](#221343) by [3by400](/forum/user/6842-3by400 "View 3by400's Profile") Replied by *[3by400](/forum/user/6842-3by400 "View 3by400's Profile")* on topic *[Shipping Costs Too High and Error](/forum/28-shipping-methods/878821-shipping-costs-too-high-and-error?start=20#221343 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Opera 31.0.1889.99 -- Error-message(debug-mod must be tuned on) -- : Message USPS error: -2147219385 The entered dimensions result in the mail piece being oversized and cannot be mailed with the requested mail service. Failed to obtain shipping quotes. Hi, I'm using HikaShop Business and have the USPS plugin active. It's been working fine. A customer placed an order and the shipping for a DVD and workbook was $26.90 -- way too high. I received an error about the dimensions. However, I checked the dimensions and they are correct and should not result in an oversized package at all. However, that shipping cost and error was only for a newly registered user. When I shopped for the exact same items under an existing user (just a login instead of a registration) the shipping was at an expected level of $10.15. I tried the same address of the existing user as a new user and the error and high shipping occurred. Thank you for your assistance with this shipping issue.")* Thank you for the update! We look forward to using the new version. --- 3by400, Inc. [ 3by400.com](https://3by400.com) Websites that Work, Marketing that Matters Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc4ODIxLXNoaXBwaW5nLWNvc3RzLXRvby1oaWdoLWFuZC1lcnJvcj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 11 months ago - 10 years 11 months ago [\#221369](#221369) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Costs Too High and Error](/forum/28-shipping-methods/878821-shipping-costs-too-high-and-error?start=20#221369 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Opera 31.0.1889.99 -- Error-message(debug-mod must be tuned on) -- : Message USPS error: -2147219385 The entered dimensions result in the mail piece being oversized and cannot be mailed with the requested mail service. Failed to obtain shipping quotes. Hi, I'm using HikaShop Business and have the USPS plugin active. It's been working fine. A customer placed an order and the shipping for a DVD and workbook was $26.90 -- way too high. I received an error about the dimensions. However, I checked the dimensions and they are correct and should not result in an oversized package at all. However, that shipping cost and error was only for a newly registered user. When I shopped for the exact same items under an existing user (just a login instead of a registration) the shipping was at an expected level of $10.15. I tried the same address of the existing user as a new user and the error and high shipping occurred. Thank you for your assistance with this shipping issue.")* Hello ! Can you test it with that version ? Last edit: 10 years 11 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc4ODIxLXNoaXBwaW5nLWNvc3RzLXRvby1oaWdoLWFuZC1lcnJvcj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[3by400](/forum/user/6842-3by400 "View 3by400's Profile")** - [![3by400's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6842.jpg)](/forum/user/6842-3by400 "View 3by400's Profile") - [ Offline](/forum/user/6842-3by400) Less More - Posts: 211 - Thank you received: 14 - - - [](https://3by400.com) - 10 years 11 months ago [\#221404](#221404) by [3by400](/forum/user/6842-3by400 "View 3by400's Profile") Replied by *[3by400](/forum/user/6842-3by400 "View 3by400's Profile")* on topic *[Shipping Costs Too High and Error](/forum/28-shipping-methods/878821-shipping-costs-too-high-and-error?start=20#221404 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Opera 31.0.1889.99 -- Error-message(debug-mod must be tuned on) -- : Message USPS error: -2147219385 The entered dimensions result in the mail piece being oversized and cannot be mailed with the requested mail service. Failed to obtain shipping quotes. Hi, I'm using HikaShop Business and have the USPS plugin active. It's been working fine. A customer placed an order and the shipping for a DVD and workbook was $26.90 -- way too high. I received an error about the dimensions. However, I checked the dimensions and they are correct and should not result in an oversized package at all. However, that shipping cost and error was only for a newly registered user. When I shopped for the exact same items under an existing user (just a login instead of a registration) the shipping was at an expected level of $10.15. I tried the same address of the existing user as a new user and the error and high shipping occurred. Thank you for your assistance with this shipping issue.")* I'm getting this during checkout for most products: "No shipping method found" --- 3by400, Inc. [ 3by400.com](https://3by400.com) Websites that Work, Marketing that Matters Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc4ODIxLXNoaXBwaW5nLWNvc3RzLXRvby1oaWdoLWFuZC1lcnJvcj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[3by400](/forum/user/6842-3by400 "View 3by400's Profile")** - [![3by400's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6842.jpg)](/forum/user/6842-3by400 "View 3by400's Profile") - [ Offline](/forum/user/6842-3by400) Less More - Posts: 211 - Thank you received: 14 - - - [](https://3by400.com) - 10 years 11 months ago [\#221422](#221422) by [3by400](/forum/user/6842-3by400 "View 3by400's Profile") Replied by *[3by400](/forum/user/6842-3by400 "View 3by400's Profile")* on topic *[Shipping Costs Too High and Error](/forum/28-shipping-methods/878821-shipping-costs-too-high-and-error?start=20#221422 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Opera 31.0.1889.99 -- Error-message(debug-mod must be tuned on) -- : Message USPS error: -2147219385 The entered dimensions result in the mail piece being oversized and cannot be mailed with the requested mail service. Failed to obtain shipping quotes. Hi, I'm using HikaShop Business and have the USPS plugin active. It's been working fine. A customer placed an order and the shipping for a DVD and workbook was $26.90 -- way too high. I received an error about the dimensions. However, I checked the dimensions and they are correct and should not result in an oversized package at all. However, that shipping cost and error was only for a newly registered user. When I shopped for the exact same items under an existing user (just a login instead of a registration) the shipping was at an expected level of $10.15. I tried the same address of the existing user as a new user and the error and high shipping occurred. Thank you for your assistance with this shipping issue.")* It seems to be displaying a shipping cost for some products but then displaying "no shipping method" found for other products and I haven't been able to find the difference that is accounting for this. All products have a weight and dimensions in their variant settings. I even tested making the weight/volume the same for a non-working product as one of the working products. example of products that show shipping: TCI Sweatshirt - Small Red TCI Sweatshirt - Small Green example of products that show "no shipping method found": TCI Sweatshirt - Medium Green "Get High/Climb Trees" T-shirt - Any variant --- 3by400, Inc. [ 3by400.com](https://3by400.com) Websites that Work, Marketing that Matters Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc4ODIxLXNoaXBwaW5nLWNvc3RzLXRvby1oaWdoLWFuZC1lcnJvcj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 11 months ago [\#221641](#221641) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Costs Too High and Error](/forum/28-shipping-methods/878821-shipping-costs-too-high-and-error?start=20#221641 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Opera 31.0.1889.99 -- Error-message(debug-mod must be tuned on) -- : Message USPS error: -2147219385 The entered dimensions result in the mail piece being oversized and cannot be mailed with the requested mail service. Failed to obtain shipping quotes. Hi, I'm using HikaShop Business and have the USPS plugin active. It's been working fine. A customer placed an order and the shipping for a DVD and workbook was $26.90 -- way too high. I received an error about the dimensions. However, I checked the dimensions and they are correct and should not result in an oversized package at all. However, that shipping cost and error was only for a newly registered user. When I shopped for the exact same items under an existing user (just a login instead of a registration) the shipping was at an expected level of $10.15. I tried the same address of the existing user as a new user and the error and high shipping occurred. Thank you for your assistance with this shipping issue.")* My bad, I added a fix regarding that issue, can you test it with that last version ? *This attachment is hidden for guests. Please log in or register to see it.* Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc4ODIxLXNoaXBwaW5nLWNvc3RzLXRvby1oaWdoLWFuZC1lcnJvcj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[3by400](/forum/user/6842-3by400 "View 3by400's Profile")** - [![3by400's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6842.jpg)](/forum/user/6842-3by400 "View 3by400's Profile") - [ Offline](/forum/user/6842-3by400) Less More - Posts: 211 - Thank you received: 14 - - - [](https://3by400.com) - 10 years 11 months ago [\#221713](#221713) by [3by400](/forum/user/6842-3by400 "View 3by400's Profile") Replied by *[3by400](/forum/user/6842-3by400 "View 3by400's Profile")* on topic *[Shipping Costs Too High and Error](/forum/28-shipping-methods/878821-shipping-costs-too-high-and-error?start=20#221713 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Opera 31.0.1889.99 -- Error-message(debug-mod must be tuned on) -- : Message USPS error: -2147219385 The entered dimensions result in the mail piece being oversized and cannot be mailed with the requested mail service. Failed to obtain shipping quotes. Hi, I'm using HikaShop Business and have the USPS plugin active. It's been working fine. A customer placed an order and the shipping for a DVD and workbook was $26.90 -- way too high. I received an error about the dimensions. However, I checked the dimensions and they are correct and should not result in an oversized package at all. However, that shipping cost and error was only for a newly registered user. When I shopped for the exact same items under an existing user (just a login instead of a registration) the shipping was at an expected level of $10.15. I tried the same address of the existing user as a new user and the error and high shipping occurred. Thank you for your assistance with this shipping issue.")* This version appears to be working in our tests. I've asked our client to do some tests and compare to their shipping meter quoted rates and I'll report back. --- 3by400, Inc. 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