[Skip to main content](#vessel-content) # Problem with free shipping ## - **[joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile")** - [![joostbloom's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29932-joostbloom "View joostbloom's Profile") Topic Author - [ Offline](/forum/user/29932-joostbloom) Less More - Posts: 62 - Thank you received: 0 - - 11 years 2 months ago [\#213013](#213013) by [joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile") *[Problem with free shipping](/forum/28-shipping-methods/879051-problem-with-free-shipping#213013 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox HEllo, I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01 Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95. I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me.... regards, Joost")* was created by *[joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile")* -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox HEllo, I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01 Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95. I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me.... regards, Joost Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MDUxLXByb2JsZW0td2l0aC1mcmVlLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 11 years 2 months ago [\#213021](#213021) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem with free shipping](/forum/28-shipping-methods/879051-problem-with-free-shipping#213021 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox HEllo, I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01 Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95. I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me.... regards, Joost")* Hi, I think that you are using "force the shipping regardless of the weight" but your shipping methods does not include the "virtual product prices". Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MDUxLXByb2JsZW0td2l0aC1mcmVlLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile")** - [![joostbloom's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29932-joostbloom "View joostbloom's Profile") Topic Author - [ Offline](/forum/user/29932-joostbloom) Less More - Posts: 62 - Thank you received: 0 - - 11 years 2 months ago - 11 years 2 months ago [\#213096](#213096) by [joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile") Replied by *[joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile")* on topic *[Problem with free shipping](/forum/28-shipping-methods/879051-problem-with-free-shipping#213096 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox HEllo, I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01 Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95. I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me.... regards, Joost")* Hi Jerome, I am using "force the shipping regardless of the weight" but in the shipping methods I have also activated 'virtual product prices'. Attached you find the set up of both the shipping methods. I hope you see what I am doing wrong.... regards, Joost - [ ![Administratie_-_Plugin_manual_-_2015-09-02_07_50_14.png](/forum/attachment/26238) ](/forum/attachment/26238 "...2_07_50_14.png") [ ](/forum/attachment/26238?download=1 "...2_07_50_14.png") - [ ![Administratie_-_Plugin_manual_-_2015-09-02_07_50_38.png](/forum/attachment/26239) ](/forum/attachment/26239 "...2_07_50_38.png") [ ](/forum/attachment/26239?download=1 "...2_07_50_38.png") Last edit: 11 years 2 months ago by [joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MDUxLXByb2JsZW0td2l0aC1mcmVlLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 2 months ago [\#213125](#213125) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problem with free shipping](/forum/28-shipping-methods/879051-problem-with-free-shipping#213125 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox HEllo, I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01 Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95. I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me.... regards, Joost")* Hello Joost, Your free shipping method should actually be displayed for orders with a price above 30.01€, can you show me a screenshots of an example where your free shipping method isn't displayed ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MDUxLXByb2JsZW0td2l0aC1mcmVlLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile")** - [![joostbloom's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29932-joostbloom "View joostbloom's Profile") Topic Author - [ Offline](/forum/user/29932-joostbloom) Less More - Posts: 62 - Thank you received: 0 - - 11 years 2 months ago [\#213194](#213194) by [joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile") Replied by *[joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile")* on topic *[Problem with free shipping](/forum/28-shipping-methods/879051-problem-with-free-shipping#213194 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox HEllo, I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01 Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95. I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me.... regards, Joost")* Hello, Attached you find a screenshot of the cart and a screenshot of the shipping methods. Is it clear to you? regards, Joost - [ ![Afrekenen_-_2015-09-03_08_50_22.png](/forum/attachment/26267) ](/forum/attachment/26267 "...3_08_50_22.png") [ ](/forum/attachment/26267?download=1 "...3_08_50_22.png") - [ ![Afrekenen_-_2015-09-03_08_51_14.png](/forum/attachment/26268) ](/forum/attachment/26268 "...3_08_51_14.png") [ ](/forum/attachment/26268?download=1 "...3_08_51_14.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MDUxLXByb2JsZW0td2l0aC1mcmVlLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 2 months ago [\#213202](#213202) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problem with free shipping](/forum/28-shipping-methods/879051-problem-with-free-shipping#213202 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox HEllo, I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01 Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95. I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me.... regards, Joost")* Hello Joost, Can you give me a temporary access to your back-end so that I can directly check this ? You can send it to me through our contact form : [ www.hikashop.com/support/contact-us.html](http://www.hikashop.com/support/contact-us.html) Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MDUxLXByb2JsZW0td2l0aC1mcmVlLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 11 years 2 months ago [\#213347](#213347) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem with free shipping](/forum/28-shipping-methods/879051-problem-with-free-shipping#213347 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox HEllo, I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01 Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95. I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me.... regards, Joost")* Hi, Thanks for the accesses but I'm afraid that they are not working properly. > Warning > De combinatie van gebruikersnaam en wachtwoord is niet correct of u heeft nog geen account. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MDUxLXByb2JsZW0td2l0aC1mcmVlLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile")** - [![joostbloom's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29932-joostbloom "View joostbloom's Profile") Topic Author - [ Offline](/forum/user/29932-joostbloom) Less More - Posts: 62 - Thank you received: 0 - - 11 years 2 months ago [\#213383](#213383) by [joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile") Replied by *[joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile")* on topic *[Problem with free shipping](/forum/28-shipping-methods/879051-problem-with-free-shipping#213383 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox HEllo, I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01 Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95. I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me.... regards, Joost")* Hello, Please try again! Regards, Joost Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MDUxLXByb2JsZW0td2l0aC1mcmVlLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 11 years 2 months ago [\#213395](#213395) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem with free shipping](/forum/28-shipping-methods/879051-problem-with-free-shipping#213395 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox HEllo, I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01 Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95. I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me.... regards, Joost")* Hi, Still the same. Are you sure that you sent the right credentials ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MDUxLXByb2JsZW0td2l0aC1mcmVlLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile")** - [![joostbloom's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29932-joostbloom "View joostbloom's Profile") Topic Author - [ Offline](/forum/user/29932-joostbloom) Less More - Posts: 62 - Thank you received: 0 - - 11 years 2 months ago [\#213418](#213418) by [joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile") Replied by *[joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile")* on topic *[Problem with free shipping](/forum/28-shipping-methods/879051-problem-with-free-shipping#213418 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox HEllo, I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01 Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95. I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me.... regards, Joost")* Hi, Please try it again. I have entered the credentials again and tested it. Regards, Joost Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MDUxLXByb2JsZW0td2l0aC1mcmVlLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 11 years 2 months ago [\#213427](#213427) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem with free shipping](/forum/28-shipping-methods/879051-problem-with-free-shipping#213427 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox HEllo, I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01 Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95. I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me.... regards, Joost")* Hi, We were able to login. However, everything seems correct with your settings so I couldn't find the problem. Could you provide a FTP access so that we can debug the files ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MDUxLXByb2JsZW0td2l0aC1mcmVlLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile")** - [![joostbloom's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29932-joostbloom "View joostbloom's Profile") Topic Author - [ Offline](/forum/user/29932-joostbloom) Less More - Posts: 62 - Thank you received: 0 - - 11 years 2 months ago [\#213522](#213522) by [joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile") Replied by *[joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile")* on topic *[Problem with free shipping](/forum/28-shipping-methods/879051-problem-with-free-shipping#213522 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox HEllo, I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01 Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95. I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me.... regards, Joost")* Hello, The FTP-credentials are sent through your contactform. regards, Joost Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MDUxLXByb2JsZW0td2l0aC1mcmVlLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 2 months ago [\#213524](#213524) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problem with free shipping](/forum/28-shipping-methods/879051-problem-with-free-shipping#213524 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox HEllo, I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01 Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95. I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me.... regards, Joost")* Hello, I just sent you my IP address so that you can unlock it for the FTP access. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MDUxLXByb2JsZW0td2l0aC1mcmVlLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 2 months ago - 11 years 2 months ago [\#213632](#213632) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problem with free shipping](/forum/28-shipping-methods/879051-problem-with-free-shipping#213632 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox HEllo, I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01 Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95. I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me.... regards, Joost")* Hello, The issue was coming from the minimum / maximum price options of the shipping method configuration page. In fact, a wrong total price was used for these options through the checkout when we also had a percentage coupon on the cart. I just fixed it on your end, but if someone have a similar issue, you should download the last Hikashop version through our website and install it again. Thank your for your feedback. Last edit: 11 years 2 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MDUxLXByb2JsZW0td2l0aC1mcmVlLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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