[Skip to main content](#vessel-content) # Free Shipping Not Available ## - **[davec](/forum/user/7092-davec "View davec's Profile")** - [![davec's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7092-davec "View davec's Profile") Topic Author - [ Offline](/forum/user/7092-davec) Less More - Posts: 447 - Thank you received: 20 - - 11 years 1 month ago [\#214612](#214612) by [davec](/forum/user/7092-davec "View davec's Profile") *[Free Shipping Not Available](/forum/28-shipping-methods/879353-free-shipping-not-available#214612 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 Hi I have set up a site with a number of shipping options based on weight. All work as expected. However now the client wants to offer Free Shipping which is for Collection only. The products weights go from 0.1kg - 10kg max. These are actually dummy weights so that the shipping calculates. For the free shipping I added the price of 0 with postcode pre-fix NR and then minimun postcode of 32 and max postcode of 33. The weight I set as from 0.1 kg with no maximum. I then tried a adding a product as guest but I do not get the option to select Collection only. Auto select default shipping and payment methods Auto submit shipping and payment methods selection are both set to no. Dave")* was created by *[davec](/forum/user/7092-davec "View davec's Profile")* -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 Hi I have set up a site with a number of shipping options based on weight. All work as expected. However now the client wants to offer Free Shipping which is for Collection only. The products weights go from 0.1kg - 10kg max. These are actually dummy weights so that the shipping calculates. For the free shipping I added the price of 0 with postcode pre-fix NR and then minimun postcode of 32 and max postcode of 33. The weight I set as from 0.1 kg with no maximum. I then tried a adding a product as guest but I do not get the option to select Collection only. Auto select default shipping and payment methods Auto submit shipping and payment methods selection are both set to no. Dave Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MzUzLWZyZWUtc2hpcHBpbmctbm90LWF2YWlsYWJsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 1 month ago [\#214623](#214623) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Free Shipping Not Available](/forum/28-shipping-methods/879353-free-shipping-not-available#214623 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 Hi I have set up a site with a number of shipping options based on weight. All work as expected. However now the client wants to offer Free Shipping which is for Collection only. The products weights go from 0.1kg - 10kg max. These are actually dummy weights so that the shipping calculates. For the free shipping I added the price of 0 with postcode pre-fix NR and then minimun postcode of 32 and max postcode of 33. The weight I set as from 0.1 kg with no maximum. I then tried a adding a product as guest but I do not get the option to select Collection only. Auto select default shipping and payment methods Auto submit shipping and payment methods selection are both set to no. Dave")* Hello Dave, Can you show me some screenshots of how your configured your free shipping method so that I can reproduce it on my end (Options+Restrictions) ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MzUzLWZyZWUtc2hpcHBpbmctbm90LWF2YWlsYWJsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[davec](/forum/user/7092-davec "View davec's Profile")** - [![davec's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7092-davec "View davec's Profile") Topic Author - [ Offline](/forum/user/7092-davec) Less More - Posts: 447 - Thank you received: 20 - - 11 years 1 month ago [\#214798](#214798) by [davec](/forum/user/7092-davec "View davec's Profile") Replied by *[davec](/forum/user/7092-davec "View davec's Profile")* on topic *[Free Shipping Not Available](/forum/28-shipping-methods/879353-free-shipping-not-available#214798 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 Hi I have set up a site with a number of shipping options based on weight. All work as expected. However now the client wants to offer Free Shipping which is for Collection only. The products weights go from 0.1kg - 10kg max. These are actually dummy weights so that the shipping calculates. For the free shipping I added the price of 0 with postcode pre-fix NR and then minimun postcode of 32 and max postcode of 33. The weight I set as from 0.1 kg with no maximum. I then tried a adding a product as guest but I do not get the option to select Collection only. Auto select default shipping and payment methods Auto submit shipping and payment methods selection are both set to no. Dave")* Hello Mohamed Please find attached the screenshot for the free shipping method. Thanks Dave - [ ![FireShot_Screen_Capture_001_-_Chantel_Mania_-_Administration_-_Plugin__manual_-_chantelmania_com_administrator_index_php_optioncom_hikashopctrlp.png](/forum/attachment/26580) ](/forum/attachment/26580 "...ashopctrlp.png") [ ](/forum/attachment/26580?download=1 "...ashopctrlp.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MzUzLWZyZWUtc2hpcHBpbmctbm90LWF2YWlsYWJsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 11 years 1 month ago [\#214805](#214805) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Free Shipping Not Available](/forum/28-shipping-methods/879353-free-shipping-not-available#214805 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 Hi I have set up a site with a number of shipping options based on weight. All work as expected. However now the client wants to offer Free Shipping which is for Collection only. The products weights go from 0.1kg - 10kg max. These are actually dummy weights so that the shipping calculates. For the free shipping I added the price of 0 with postcode pre-fix NR and then minimun postcode of 32 and max postcode of 33. The weight I set as from 0.1 kg with no maximum. I then tried a adding a product as guest but I do not get the option to select Collection only. Auto select default shipping and payment methods Auto submit shipping and payment methods selection are both set to no. Dave")* Hi, The problem is probably with the post code. The way you set it, the payment method would only appear if the post code of the customer is exactly NR32 or NR33 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MzUzLWZyZWUtc2hpcHBpbmctbm90LWF2YWlsYWJsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[davec](/forum/user/7092-davec "View davec's Profile")** - [![davec's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7092-davec "View davec's Profile") Topic Author - [ Offline](/forum/user/7092-davec) Less More - Posts: 447 - Thank you received: 20 - - 11 years 1 month ago [\#214921](#214921) by [davec](/forum/user/7092-davec "View davec's Profile") Replied by *[davec](/forum/user/7092-davec "View davec's Profile")* on topic *[Free Shipping Not Available](/forum/28-shipping-methods/879353-free-shipping-not-available#214921 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 Hi I have set up a site with a number of shipping options based on weight. All work as expected. However now the client wants to offer Free Shipping which is for Collection only. The products weights go from 0.1kg - 10kg max. These are actually dummy weights so that the shipping calculates. For the free shipping I added the price of 0 with postcode pre-fix NR and then minimun postcode of 32 and max postcode of 33. The weight I set as from 0.1 kg with no maximum. I then tried a adding a product as guest but I do not get the option to select Collection only. Auto select default shipping and payment methods Auto submit shipping and payment methods selection are both set to no. Dave")* Hi even if I fill in the address details on the initial page the option is not available. The checkut is set as a Guest so no actual registration is required. Are you able to suggest a way to overcome this? Dave Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MzUzLWZyZWUtc2hpcHBpbmctbm90LWF2YWlsYWJsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 1 month ago [\#214929](#214929) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Free Shipping Not Available](/forum/28-shipping-methods/879353-free-shipping-not-available#214929 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 Hi I have set up a site with a number of shipping options based on weight. All work as expected. However now the client wants to offer Free Shipping which is for Collection only. The products weights go from 0.1kg - 10kg max. These are actually dummy weights so that the shipping calculates. For the free shipping I added the price of 0 with postcode pre-fix NR and then minimun postcode of 32 and max postcode of 33. The weight I set as from 0.1 kg with no maximum. I then tried a adding a product as guest but I do not get the option to select Collection only. Auto select default shipping and payment methods Auto submit shipping and payment methods selection are both set to no. Dave")* Hi, Firstly, can you test it without the post code restriction to see if it's actually coming from it ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5MzUzLWZyZWUtc2hpcHBpbmctbm90LWF2YWlsYWJsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.059 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)