[Skip to main content](#vessel-content) # No shipping method found ## - **[hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile")** - [![hvolpe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36194-hvolpe "View hvolpe's Profile") Topic Author - [ Offline](/forum/user/36194-hvolpe) Less More - Posts: 14 - Thank you received: 0 - - 11 years 1 month ago [\#214885](#214885) by [hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile") *[No shipping method found](/forum/28-shipping-methods/879401-no-shipping-method-found#214885 "-- HikaShop version -- : HikaShop Essential: 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : FIREFOX 40.0.3 -- Error-message(debug-mod must be tuned on) -- : No shipping method found Hello, I use the UPS plugin with a valid Access Key. I go through all the points on the FAQ, all the dimensions are set up and I still have this "no shipping method found" error. I would appreciate any help. Helene")* was created by *[hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile")* -- HikaShop version -- : HikaShop Essential: 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : FIREFOX 40.0.3 -- Error-message(debug-mod must be tuned on) -- : No shipping method found Hello, I use the UPS plugin with a valid Access Key. I go through all the points on the FAQ, all the dimensions are set up and I still have this "no shipping method found" error. I would appreciate any help. Helene Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAxLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 1 month ago [\#214896](#214896) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No shipping method found](/forum/28-shipping-methods/879401-no-shipping-method-found#214896 "-- HikaShop version -- : HikaShop Essential: 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : FIREFOX 40.0.3 -- Error-message(debug-mod must be tuned on) -- : No shipping method found Hello, I use the UPS plugin with a valid Access Key. I go through all the points on the FAQ, all the dimensions are set up and I still have this "no shipping method found" error. I would appreciate any help. Helene")* Hi, Could you provide a screenshot of the settings of your UPS shipping method ? (you can blur the values for the credentials) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAxLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile")** - [![hvolpe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36194-hvolpe "View hvolpe's Profile") Topic Author - [ Offline](/forum/user/36194-hvolpe) Less More - Posts: 14 - Thank you received: 0 - - 11 years 1 month ago - 11 years 1 month ago [\#214991](#214991) by [hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile") Replied by *[hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile")* on topic *[No shipping method found](/forum/28-shipping-methods/879401-no-shipping-method-found#214991 "-- HikaShop version -- : HikaShop Essential: 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : FIREFOX 40.0.3 -- Error-message(debug-mod must be tuned on) -- : No shipping method found Hello, I use the UPS plugin with a valid Access Key. I go through all the points on the FAQ, all the dimensions are set up and I still have this "no shipping method found" error. I would appreciate any help. Helene")* Here are the screenshot of the UPS plugin. Thks [ ![screen1.jpg](/forum/attachment/26613) ](/forum/attachment/26613 "screen1.jpg") [ ![screen2.jpg](/forum/attachment/26611) ](/forum/attachment/26611 "screen2.jpg") - [ ![screen2.jpg](/forum/attachment/26611) ](/forum/attachment/26611 "screen2.jpg") [ ](/forum/attachment/26611?download=1 "screen2.jpg") - [ ![screen1.jpg](/forum/attachment/26613) ](/forum/attachment/26613 "screen1.jpg") [ ](/forum/attachment/26613?download=1 "screen1.jpg") Last edit: 11 years 1 month ago by [hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAxLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 1 month ago [\#215056](#215056) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No shipping method found](/forum/28-shipping-methods/879401-no-shipping-method-found#215056 "-- HikaShop version -- : HikaShop Essential: 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : FIREFOX 40.0.3 -- Error-message(debug-mod must be tuned on) -- : No shipping method found Hello, I use the UPS plugin with a valid Access Key. I go through all the points on the FAQ, all the dimensions are set up and I still have this "no shipping method found" error. I would appreciate any help. Helene")* Hello, Can you test it with all the UPS services selected through your UPS configuration page ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAxLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile")** - [![hvolpe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36194-hvolpe "View hvolpe's Profile") Topic Author - [ Offline](/forum/user/36194-hvolpe) Less More - Posts: 14 - Thank you received: 0 - - 11 years 1 month ago [\#215124](#215124) by [hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile") Replied by *[hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile")* on topic *[No shipping method found](/forum/28-shipping-methods/879401-no-shipping-method-found#215124 "-- HikaShop version -- : HikaShop Essential: 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : FIREFOX 40.0.3 -- Error-message(debug-mod must be tuned on) -- : No shipping method found Hello, I use the UPS plugin with a valid Access Key. I go through all the points on the FAQ, all the dimensions are set up and I still have this "no shipping method found" error. I would appreciate any help. Helene")* I did it but there is still the same message error. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAxLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 1 month ago [\#215131](#215131) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No shipping method found](/forum/28-shipping-methods/879401-no-shipping-method-found#215131 "-- HikaShop version -- : HikaShop Essential: 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : FIREFOX 40.0.3 -- Error-message(debug-mod must be tuned on) -- : No shipping method found Hello, I use the UPS plugin with a valid Access Key. I go through all the points on the FAQ, all the dimensions are set up and I still have this "no shipping method found" error. I would appreciate any help. Helene")* Hi, Did you also set a shipping address from USA ? Can you test it without the "Zone" option of your UPS Warehouse ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAxLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile")** - [![hvolpe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36194-hvolpe "View hvolpe's Profile") Topic Author - [ Offline](/forum/user/36194-hvolpe) Less More - Posts: 14 - Thank you received: 0 - - 11 years 1 month ago [\#215224](#215224) by [hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile") Replied by *[hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile")* on topic *[No shipping method found](/forum/28-shipping-methods/879401-no-shipping-method-found#215224 "-- HikaShop version -- : HikaShop Essential: 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : FIREFOX 40.0.3 -- Error-message(debug-mod must be tuned on) -- : No shipping method found Hello, I use the UPS plugin with a valid Access Key. I go through all the points on the FAQ, all the dimensions are set up and I still have this "no shipping method found" error. I would appreciate any help. Helene")* Hello, I removed the zone code but still the same error. Do you want the website login to check by yourself? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAxLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 1 month ago [\#215234](#215234) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No shipping method found](/forum/28-shipping-methods/879401-no-shipping-method-found#215234 "-- HikaShop version -- : HikaShop Essential: 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : FIREFOX 40.0.3 -- Error-message(debug-mod must be tuned on) -- : No shipping method found Hello, I use the UPS plugin with a valid Access Key. I go through all the points on the FAQ, all the dimensions are set up and I still have this "no shipping method found" error. I would appreciate any help. Helene")* Hi, Sure, a temporary access to your back-end will help me to understand your issue, you can send it through the contact form : [ www.hikashop.com/support/contact-us.html](http://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAxLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 1 month ago [\#215318](#215318) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No shipping method found](/forum/28-shipping-methods/879401-no-shipping-method-found#215318 "-- HikaShop version -- : HikaShop Essential: 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : FIREFOX 40.0.3 -- Error-message(debug-mod must be tuned on) -- : No shipping method found Hello, I use the UPS plugin with a valid Access Key. I go through all the points on the FAQ, all the dimensions are set up and I still have this "no shipping method found" error. I would appreciate any help. Helene")* Hello, It seems like your issue was coming from the fact that your UPS shipping method can't be available because you had a "SHEPARDS INC" warehouse on your products but not on your shipping method. It's working fine now. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAxLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile")** - [![hvolpe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36194-hvolpe "View hvolpe's Profile") Topic Author - [ Offline](/forum/user/36194-hvolpe) Less More - Posts: 14 - Thank you received: 0 - - 11 years 1 month ago [\#215365](#215365) by [hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile") Replied by *[hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile")* on topic *[No shipping method found](/forum/28-shipping-methods/879401-no-shipping-method-found#215365 "-- HikaShop version -- : HikaShop Essential: 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : FIREFOX 40.0.3 -- Error-message(debug-mod must be tuned on) -- : No shipping method found Hello, I use the UPS plugin with a valid Access Key. I go through all the points on the FAQ, all the dimensions are set up and I still have this "no shipping method found" error. I would appreciate any help. Helene")* Thank you so much, yes it's working fine now!!! ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAxLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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