[Skip to main content](#vessel-content) # ShipStation ## - **[jcmurrayii](/forum/user/39782-jcmurrayii "View jcmurrayii's Profile")** - [![jcmurrayii's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39782-jcmurrayii "View jcmurrayii's Profile") - [ Offline](/forum/user/39782-jcmurrayii) Less More - Posts: 5 - Thank you received: 0 - - 10 years 11 months ago [\#222283](#222283) by [jcmurrayii](/forum/user/39782-jcmurrayii "View jcmurrayii's Profile") Replied by *[jcmurrayii](/forum/user/39782-jcmurrayii "View jcmurrayii's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#222283 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Philip, A further fix that I corrected that you may want to also correct: Currently your code only sends over the last name of the customer as part of the customer data. For shipping purposes this may or may not matter, but the fix is really easy, to include first name and last name. Currently the code uses: Code: <BillTo> <Name><![CDATA[' . $address->address_lastname . ']]></Name> </BillTo> <ShipTo> <Name><![CDATA[' . $address->address_lastname . ']]></Name> In my corrected version, I use: Code: <BillTo> <Name><![CDATA[' . $address->address_firstname . ' ' . $address->address_lastname . ']]></Name> </BillTo> <ShipTo> <Name><![CDATA[' . $address->address_firstname . ' ' . $address->address_lastname . ']]></Name> Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 11 months ago [\#222513](#222513) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#222513 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello jcmurrayii, First of all, thank you for your help! We make great progress thanks to you! You have right in your previous message! But we have a return from one of our customer that explain us that there is no more error notification but no imported order on Shipstation server too... Earlier, you tell me that you succeed to import orders. Any suggestion? And I wonder if other person have this trouble? Regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jcmurrayii](/forum/user/39782-jcmurrayii "View jcmurrayii's Profile")** - [![jcmurrayii's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39782-jcmurrayii "View jcmurrayii's Profile") - [ Offline](/forum/user/39782-jcmurrayii) Less More - Posts: 5 - Thank you received: 0 - - 10 years 11 months ago [\#222514](#222514) by [jcmurrayii](/forum/user/39782-jcmurrayii "View jcmurrayii's Profile") Replied by *[jcmurrayii](/forum/user/39782-jcmurrayii "View jcmurrayii's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#222514 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Wow. There are a number of reasons they may not have orders in shipstation, a lot of which would be configuration/setup based. One thing that threw me at first after doing my import was that my client had all of their orders already shipped. So when I looked up the orders in the system, the first screen they show you (naturally) is the screen for pending orders. Which we had none ![;)](/media/kunena/emoticons/24.png ";)") I had to click around a bit to see all of the orders, including the orders that had already shipped, and were marked as completed. We did have successful import of orders though. We imported about 150 orders across two different stores into the same shipstation account. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 11 months ago [\#223583](#223583) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#223583 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello, Thanks for your feedback, right now I continue to investigate on this subject, but this trouble may don't come from the plugin right now. Because I listen you, jcmurrayii your plugin works well, right? I can advice people whose have this issue to contact Shipstation support. Regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 11 months ago - 10 years 10 months ago [\#223612](#223612) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#223612 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello again, I'm still working on this plugin, despite lack of Shipstation support information, I develop a new version. With this post you will find a new Shipstation version that add some check, can everyone **upgrade** his own version and give some feedback about his processing and results? Everyone, note that to have your orders export on Shipstation, these orders may have a **standard address format**, and must been **created** or **order invoice created** status (link to your HikaShop Shipstation plugin configuration.) Each feedback will be appreciate, Regards, *This attachment is hidden for guests. Please log in or register to see it.* Last edit: 10 years 10 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[simplecms](/forum/user/32423-simplecms "View simplecms's Profile")** - [![simplecms's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32423-simplecms "View simplecms's Profile") - [ Offline](/forum/user/32423-simplecms) Less More - Posts: 86 - Thank you received: 11 - - 10 years 10 months ago - 10 years 10 months ago [\#224512](#224512) by [simplecms](/forum/user/32423-simplecms "View simplecms's Profile") Replied by *[simplecms](/forum/user/32423-simplecms "View simplecms's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#224512 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* We are getting this message when in debug mode: Unexpected username and password That error is on the shipstation setting page at: [ www.aarc-chems.com/index.php?option=com\_...hop&ctrl=shipstation](http://www.aarc-chems.com/index.php?option=com_hikashop&ctrl=shipstation) I've triple checked the login information details and they are input correctly. EDIT: So the username does NOT work if you have an @ in it. Our shipstation username is our email address so when putting it in the plugin, I guess that caused a glitch. Changing the plugin user to just one word fixed that. I would rewrite the documentation to reflect that. I was under the impression that the username in the plugin HAD to be our actual shipstation username. Apparently it doesn't. Last edit: 10 years 10 months ago by [simplecms](/forum/user/32423-simplecms "View simplecms's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 10 months ago - 10 years 10 months ago [\#224558](#224558) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#224558 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello, Thanks for your feedback! I check the code and you're right! The way HikaShop Shipstation plugin can't allow to have an "**@**" in the **username** AND the **password**. So, I update our **Shipstation tutorial** with this specific point. Thanks a lot! Regards, Last edit: 10 years 10 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hankmo](/forum/user/40233-hankmo "View hankmo's Profile")** - [![hankmo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40233-hankmo "View hankmo's Profile") - [ Offline](/forum/user/40233-hankmo) Less More - Posts: 1 - Thank you received: 0 - - 10 years 10 months ago [\#225866](#225866) by [hankmo](/forum/user/40233-hankmo "View hankmo's Profile") Replied by *[hankmo](/forum/user/40233-hankmo "View hankmo's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#225866 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Does Hikashop had a Chinadivision.com plugin page, I want their Web API to make my applications fetch data and manage orders. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 10 months ago - 10 years 10 months ago [\#225876](#225876) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#225876 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello, Unfortunately we haven't a chinadivision plugin available or in developement, but you can find some documents in order to develop your own plugins [ here](http://www.hikashop.com/support/support/documentation/62-hikashop-developer-documentation.html). Regards, Last edit: 10 years 10 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")** - [![PolishedGeek's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") - [ Offline](/forum/user/8378-polishedgeek) - Official HikaShop Development Partner Less More - Posts: 329 - Thank you received: 94 - - [](http://PolishedGeek.com/?utm_source=hikashop) - 10 years 5 months ago [\#240479](#240479) by [PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") Replied by *[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#240479 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Checking in on the current status of the ShipStation plugin. Has it passed all QA tests and is it stable now for production? We are building a custom order production management system that will extend HikaShop, and we'd love to be able to leverage ShipStation with it (if it's ready). --- ~ Deb Cinkus, CEO Polished Geek: more with monday․com eCommerce Business Process Automation Experts Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86365 - Thank you received: 14297 - - 10 years 5 months ago [\#240503](#240503) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#240503 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hi, The plugin has been used by several people since then and on our end it's already stable. If you encounter issues with it, let us know. The following user(s) said Thank You: [PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")** - [![sedonasky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32085-sedonasky "View sedonasky's Profile") Topic Author - [ Offline](/forum/user/32085-sedonasky) Less More - Posts: 63 - Thank you received: 3 - - 10 years 5 months ago [\#240535](#240535) by [sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile") Replied by *[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#240535 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Since the last update we have had no issues with this plugin as well. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile")** - [![rjrsinc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45016-rjrsinc "View rjrsinc's Profile") - [ Offline](/forum/user/45016-rjrsinc) Less More - Posts: 32 - Thank you received: 1 - - 9 years 4 months ago [\#271778](#271778) by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") Replied by *[rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#271778 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello, Not sure if the plugin supports it but I'm wondering if the ShipStation plugin is supposed to send the product weight and dimensions over to Ship Station from Hikashop. I ask because I don't see this data showing up in ShipStation so I was wondering if it is not supported or if there is something wrong with my configuration? I see that ShipStation retrieves the Shipping Method but then it appears that dimensions and weight still need to be entered into Ship Station manually on the orders awaiting shipping. I'm using Hikashop Business version 3.0.0. Thanks in advance. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 9 years 4 months ago [\#271822](#271822) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#271822 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello, From the way we develop our Shipstation plugin, right now there isn't data about weight or dimension that are sent to Shipstation server. But maybe it's possible (since recently ?)... Did you ask to Shipstation support, because we can add this specific point but only if Shipstation team had planned to make this possible. If yes, have some documentation can help us to do it more efficiently. Awaiting news from you. Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[41global](/forum/user/26761-41global "View 41global's Profile")** - [![41global's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26761-41global "View 41global's Profile") - [ Offline](/forum/user/26761-41global) Less More - Posts: 48 - Thank you received: 1 - - 8 years 11 months ago [\#283032](#283032) by [41global](/forum/user/26761-41global "View 41global's Profile") Replied by *[41global](/forum/user/26761-41global "View 41global's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#283032 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello, Does the shipstation plugin work still for Joomla Hikashop stores? I know I saw in this forum somewhere that the username can't have @. The shipstation only allows us to use our email address as username/login. Do we use a different address for the XML url? Below is current error I receive: We received an error testing the Custom store: Invalid XML. Error: 'Root element is missing.' We received: Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 8 years 11 months ago [\#283063](#283063) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#283063 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello, It seems that you confuse 2 references : 1°) Your Shipstation Account username to access your settings [ ![[img](https://cdn.pbrd.co/images/GV6UA57.png) ](https://cdn.pbrd.co/images/GV6UA57.png "[img") 2°) Your username reference to configure your store communication with Shipstation server. [ ![[img](https://cdn.pbrd.co/images/GV6UOLt.png) ](https://cdn.pbrd.co/images/GV6UOLt.png "[img") Hope this will help you to move forward. Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[41global](/forum/user/26761-41global "View 41global's Profile")** - [![41global's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26761-41global "View 41global's Profile") - [ Offline](/forum/user/26761-41global) Less More - Posts: 48 - Thank you received: 1 - - 8 years 11 months ago [\#283109](#283109) by [41global](/forum/user/26761-41global "View 41global's Profile") Replied by *[41global](/forum/user/26761-41global "View 41global's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#283109 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Thanks so much for response. So is it okay to have email address as username? I read in previous post that the @ symbol may cause issues?? thnx Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 8 years 11 months ago - 8 years 11 months ago [\#283200](#283200) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#283200 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello, For your shipstation account you can have a "**@**" , that's only for your store connection that it's forbidden. Regards Last edit: 8 years 11 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[41global](/forum/user/26761-41global "View 41global's Profile")** - [![41global's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26761-41global "View 41global's Profile") - [ Offline](/forum/user/26761-41global) Less More - Posts: 48 - Thank you received: 1 - - 8 years 11 months ago [\#283777](#283777) by [41global](/forum/user/26761-41global "View 41global's Profile") Replied by *[41global](/forum/user/26761-41global "View 41global's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#283777 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* okay thanks a bunch for that info, what is the url we should use for the "URL to custom XML page" field? I tried domain.com/index.php?option=com_hikashop&ctrl=shipstation but get Invalid XML message when i try to test connection. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 8 years 11 months ago - 8 years 11 months ago [\#283778](#283778) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation?start=40#283778 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello, You will find the answer of your question [ **here**](https://www.hikashop.com/support/documentation/301-Shipstation-plugin-method.html), and many other information about Shipstation settings. Regards Last edit: 8 years 11 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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