[Skip to main content](#vessel-content) # ShipStation ## - **[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")** - [![sedonasky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32085-sedonasky "View sedonasky's Profile") Topic Author - [ Offline](/forum/user/32085-sedonasky) Less More - Posts: 63 - Thank you received: 3 - - 11 years 1 month ago [\#214887](#214887) by [sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile") *[ShipStation](/forum/28-shipping-methods/879402-shipstation#214887 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* was created by *[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")* -- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 1 month ago [\#214897](#214897) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#214897 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hi, The plugin has not been officially release yet ; but it was available in beta test. So : - No we do not remove it ; the documentation page didn't have appropriate ACL and I fixed it. - No there is no major technical issue, for the most I know, the plugin is still under tests. - The plugin should be available for everyone, as soon as possible. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")** - [![sedonasky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32085-sedonasky "View sedonasky's Profile") Topic Author - [ Offline](/forum/user/32085-sedonasky) Less More - Posts: 63 - Thank you received: 3 - - 11 years 1 month ago [\#214972](#214972) by [sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile") Replied by *[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#214972 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Will someone post to this thread when it is working? Our programmer tried to install it but had technical issues so we could not get it to work. Can someone please let us know when this link is working (or is there another link?): [ www.hikashop.com/support/documentation/i...&view=article&id=262](http://www.hikashop.com/support/documentation/integrated-documentation/23-hikashop/shipping-plugins/index.php?option=com_content&view=article&id=262) Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 11 years 1 month ago [\#214983](#214983) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#214983 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello sedonasky, The Shipstation plugin will be available very soon and so his tutorial too, I will post here to announce it. Anyway, can you send us (Support -> Contact us) a screenshot and any helpful details? I'm pretty sure that this issue is just from a bad configuration, but we never know! Regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")** - [![sedonasky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32085-sedonasky "View sedonasky's Profile") Topic Author - [ Offline](/forum/user/32085-sedonasky) Less More - Posts: 63 - Thank you received: 3 - - 11 years 1 month ago [\#215239](#215239) by [sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile") Replied by *[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#215239 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Here is what our programmer says. "I am unable to add any more custom channels on shipstation website admin interface to make screen shots. The current plan only allows three channels to be added there." Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 11 years 4 weeks ago - 11 years 1 month ago [\#215240](#215240) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#215240 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello, It seems that this issue is for Shipstation help side, did you contact them? Anyway, as promise the plugin is now back, you can reach the tutorial : [ here](https://www.hikashop.com/support/support/documentation/301-Shipstation-plugin-method.html). Regards, Last edit: 11 years 1 month ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jawadakr](/forum/user/35175-jawadakr "View jawadakr's Profile")** - [![jawadakr's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35175-jawadakr "View jawadakr's Profile") - [ Offline](/forum/user/35175-jawadakr) Less More - Posts: 6 - Thank you received: 0 - - 11 years 3 weeks ago [\#216143](#216143) by [jawadakr](/forum/user/35175-jawadakr "View jawadakr's Profile") Replied by *[jawadakr](/forum/user/35175-jawadakr "View jawadakr's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#216143 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hi i am getting this message now. We received an error testing the Custom store: Invalid XML. Error: 'Root element is missing.' We received: '' and using directly the plugin url is not returning my any xml file as well. thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 11 years 2 weeks ago [\#216272](#216272) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#216272 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello, Can you make a screenshot of the screen error AND tell what "URL to Custom XML Page" did you enter? thanks, The following user(s) said Thank You: [jawadakr](/forum/user/35175-jawadakr "View jawadakr's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jawadakr](/forum/user/35175-jawadakr "View jawadakr's Profile")** - [![jawadakr's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35175-jawadakr "View jawadakr's Profile") - [ Offline](/forum/user/35175-jawadakr) Less More - Posts: 6 - Thank you received: 0 - - 11 years 2 weeks ago [\#216493](#216493) by [jawadakr](/forum/user/35175-jawadakr "View jawadakr's Profile") Replied by *[jawadakr](/forum/user/35175-jawadakr "View jawadakr's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#216493 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hi Phillip here we go. please check the attached screenshot. i am using this url per instruction before in one email. [ www.urlremovedduetoprivacy.com/index.php...hop&ctrl=shipstation](http://www.urlremovedduetoprivacy.com/index.php?option=com_hikashop&ctrl=shipstation) [ ![colos_shipstation_hika_problem.jpg](/forum/attachment/26908) ](/forum/attachment/26908 "...ka_problem.jpg") - [ ![colos_shipstation_hika_problem.jpg](/forum/attachment/26908) ](/forum/attachment/26908 "...ka_problem.jpg") [ ](/forum/attachment/26908?download=1 "...ka_problem.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 11 years 2 weeks ago [\#216503](#216503) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#216503 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello, Unfortunately there is lot of possible troubles, can you pass me the address of your site by the contact form ? Regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")** - [![sedonasky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32085-sedonasky "View sedonasky's Profile") Topic Author - [ Offline](/forum/user/32085-sedonasky) Less More - Posts: 63 - Thank you received: 3 - - 11 years 2 weeks ago [\#216549](#216549) by [sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile") Replied by *[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#216549 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* I just sent the login info (Jawadakr and I both work on this site). Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 11 years 2 weeks ago - 11 years 2 weeks ago [\#216567](#216567) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#216567 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* I proceed some test with your address site, and I think I have a part of the answer. It's impossible for me to access to your website (test make with two navigator and on different computer) So if it's impossible to me, it's quite sure that Shipstation test can be process... Regards, [ ![Shipstation_-_acces_-_site.png](/forum/attachment/26920) ](/forum/attachment/26920 "...ces_-_site.png") - [ ![Shipstation_-_acces_-_site.png](/forum/attachment/26920) ](/forum/attachment/26920 "...ces_-_site.png") [ ](/forum/attachment/26920?download=1 "...ces_-_site.png") Last edit: 11 years 2 weeks ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")** - [![sedonasky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32085-sedonasky "View sedonasky's Profile") Topic Author - [ Offline](/forum/user/32085-sedonasky) Less More - Posts: 63 - Thank you received: 3 - - 11 years 2 weeks ago [\#216640](#216640) by [sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile") Replied by *[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#216640 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Yes, feel free to test by creating a new test product, or whatever you need to do. Of course just do not do anything that could break the current cart. Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 2 weeks ago [\#216662](#216662) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#216662 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Dear sir, Did you read the Philippe's message and take a look at the screenshot ? Just to perform a little quote : > It's impossible for me to access to your website I really don't know how to reformulate that sentence without just paraphrase it. And I can't understand your message, posted 3 minutes after the previous message, with the context of the previous message and his screenshot. So please, take few minutes to read and analyze the answer the HikaShop support team gave you. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")** - [![sedonasky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32085-sedonasky "View sedonasky's Profile") Topic Author - [ Offline](/forum/user/32085-sedonasky) Less More - Posts: 63 - Thank you received: 3 - - 11 years 2 weeks ago [\#216785](#216785) by [sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile") Replied by *[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#216785 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Apologies, our server must be blocking your IP. Please go to [ whereismyip.com](http://whereismyip.com) and email us your IP. Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 2 weeks ago [\#216790](#216790) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#216790 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hi, Your server is not just blocking our IP ; it is blocking a huge range of IP and on different providers (we tested around 10 different IPs) That's mostly why we think that your server is also blocking shipstation, like Philippe explained you in his message. So, once again, please check your server configuration, because it's not possible in France (or other places in Europe) to access to your website. And you can see it by yourself : [ www.proxysite.com/](http://www.proxysite.com/) Please also note that you can contact the shipstation support in order to have their support and have more details about the error. Because, in some ways, your current issue is in the shipstation configuration in their website... Which is currently not related to our plugin. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[natselection](/forum/user/4560-natselection "View natselection's Profile")** - [![natselection's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-06-13.jpg)](/forum/user/4560-natselection "View natselection's Profile") - [ Offline](/forum/user/4560-natselection) Less More - Posts: 59 - Thank you received: 2 - - [](http://nswd.co) - 11 years 1 week ago [\#217213](#217213) by [natselection](/forum/user/4560-natselection "View natselection's Profile") Replied by *[natselection](/forum/user/4560-natselection "View natselection's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#217213 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* I'm having this same issue. Trying to add the channel in shipstation gives me the same error: > Store Configuration > We received an error testing the Custom store: Invalid XML. Error: 'Root element is missing.' We received: '' Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 11 years 1 week ago - 11 years 1 week ago [\#217253](#217253) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#217253 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Hello, Here is some news, in ShipStation plugin tutorial, thanks to check the Issue Faq, [ Here](https://www.hikashop.com/support/support/documentation/301-Shipstation-plugin-method.html#faq). If after processing all checks, the trouble remains, send us your website address with "**Contact Us**" **Support** -> **Contact Us**. Regards, Last edit: 11 years 1 week ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jimbattle](/forum/user/39193-jimbattle "View jimbattle's Profile")** - [![jimbattle's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39193-jimbattle "View jimbattle's Profile") - [ Offline](/forum/user/39193-jimbattle) Less More - Posts: 1 - Thank you received: 0 - - 11 years 1 week ago [\#217300](#217300) by [jimbattle](/forum/user/39193-jimbattle "View jimbattle's Profile") Replied by *[jimbattle](/forum/user/39193-jimbattle "View jimbattle's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#217300 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* I've got the store connected but it's not pulling in the orders. I've attached a screen shot. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")** - [![sedonasky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32085-sedonasky "View sedonasky's Profile") Topic Author - [ Offline](/forum/user/32085-sedonasky) Less More - Posts: 63 - Thank you received: 3 - - 11 years 1 week ago [\#217330](#217330) by [sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile") Replied by *[sedonasky](/forum/user/32085-sedonasky "View sedonasky's Profile")* on topic *[ShipStation](/forum/28-shipping-methods/879402-shipstation#217330 "-- HikaShop version -- : 2.5.0 Essential -- Joomla version -- : 3.4.4 -- PHP version -- : 5 Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues). When do you believe the Shipstation will become available again? Thank you")* Our Shipstation is connecting, but after the first order we got this error on the bottom of the Hikashop email to the seller: Notice: Undefined offset: 2 in /home/colos/public_html/plugins/system/shipstation/shipstation.php on line 589 Notice: Undefined offset: 1 in /home/colos/public_html/plugins/system/shipstation/shipstation.php on line 589 carrier: service: tracking number: Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5NDAyLXNoaXBzdGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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