[Skip to main content](#vessel-content) # UPS Plugin Not Displaying UPS Negotiated Rates ## - **[efocus](/forum/user/32632-efocus "View efocus's Profile")** - [![efocus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32632-efocus "View efocus's Profile") Topic Author - [ Offline](/forum/user/32632-efocus) Less More - Posts: 37 - Thank you received: 3 - - 11 years 1 month ago [\#217179](#217179) by [efocus](/forum/user/32632-efocus "View efocus's Profile") *[UPS Plugin Not Displaying UPS Negotiated Rates](/forum/28-shipping-methods/879836-ups-plugin-not-displaying-ups-negotiated-rates#217179 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome 45.0.2454.101 -- Error-message(debug-mod must be tuned on) -- : No error messages generated online; no errors in logs. My client has added in all the product dimensions per your recommendation on other issues we were having on . However, whether Negotiated Rates are enabled in the plugin or not, retail rates are always returned. The UPS rep claims the account is active and we have verified all the credentials. Is there any way to see what is being sent by UPS behind the scenes to see where the problem is?")* was created by *[efocus](/forum/user/32632-efocus "View efocus's Profile")* -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome 45.0.2454.101 -- Error-message(debug-mod must be tuned on) -- : No error messages generated online; no errors in logs. My client has added in all the product dimensions per your recommendation on other issues we were having on [ this ticket](http://hikashop.com/forum/shipping-methods/879786-ups-delivery-constants-not-working-and-other-issue.html). However, whether Negotiated Rates are enabled in the plugin or not, retail rates are always returned. The UPS rep claims the account is active and we have verified all the credentials. Is there any way to see what is being sent by UPS behind the scenes to see where the problem is? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5ODM2LXVwcy1wbHVnaW4tbm90LWRpc3BsYXlpbmctdXBzLW5lZ290aWF0ZWQtcmF0ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[efocus](/forum/user/32632-efocus "View efocus's Profile")** - [![efocus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32632-efocus "View efocus's Profile") Topic Author - [ Offline](/forum/user/32632-efocus) Less More - Posts: 37 - Thank you received: 3 - - 11 years 1 month ago - 11 years 1 month ago [\#217198](#217198) by [efocus](/forum/user/32632-efocus "View efocus's Profile") Replied by *[efocus](/forum/user/32632-efocus "View efocus's Profile")* on topic *[UPS Plugin Not Displaying UPS Negotiated Rates](/forum/28-shipping-methods/879836-ups-plugin-not-displaying-ups-negotiated-rates#217198 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome 45.0.2454.101 -- Error-message(debug-mod must be tuned on) -- : No error messages generated online; no errors in logs. My client has added in all the product dimensions per your recommendation on other issues we were having on . However, whether Negotiated Rates are enabled in the plugin or not, retail rates are always returned. The UPS rep claims the account is active and we have verified all the credentials. Is there any way to see what is being sent by UPS behind the scenes to see where the problem is?")* Never mind this request. UPS has a new rep and apparently he didn't take all the steps required to make my client's negotiated rates live. (Now his training is complete with lots of wasted time on our part. Sheesh!) If it's useful to anyone else, it can take up to 24 hours after activation before the rates go live. Last edit: 11 years 1 month ago by [efocus](/forum/user/32632-efocus "View efocus's Profile"). 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