[Skip to main content](#vessel-content) # FedEx + Paypal Pro: Customer address problems ## - **[killnine](/forum/user/38536-killnine "View killnine's Profile")** - [![killnine's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38536-killnine "View killnine's Profile") Topic Author - [ Offline](/forum/user/38536-killnine) Less More - Posts: 32 - Thank you received: 1 - - 11 years 4 weeks ago [\#217475](#217475) by [killnine](/forum/user/38536-killnine "View killnine's Profile") *[FedEx + Paypal Pro: Customer address problems](/forum/28-shipping-methods/879887-fedex-paypal-pro-customer-address-problems#217475 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.44 -- Browser(s) name and version -- : Chrome OSX My client's website was using UPS as the primary shipping method but just switched to FedEx because of rate estimate issues. However, it appears that now his receipts for customers (message that goes to my client when a customer purchases an order) is showing up with bad address information. This only started after switching to the FedEx plugin, so I think it's somehow related. here's a screenshot: Anyone have any thoughts on what the issue may be? His customers' response from the website after a purchase look okay, so that's good.")* was created by *[killnine](/forum/user/38536-killnine "View killnine's Profile")* -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.44 -- Browser(s) name and version -- : Chrome OSX My client's website was using UPS as the primary shipping method but just switched to FedEx because of rate estimate issues. However, it appears that now his receipts for customers (message that goes to my client when a customer purchases an order) is showing up with bad address information. This only started after switching to the FedEx plugin, so I think it's somehow related. here's a screenshot: [ ![[img](http://i.imgur.com/maIzNsr.png) ](http://i.imgur.com/maIzNsr.png "[img") Anyone have any thoughts on what the issue may be? His customers' response from the website after a purchase look okay, so that's good. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5ODg3LWZlZGV4LXBheXBhbC1wcm8tY3VzdG9tZXItYWRkcmVzcy1wcm9ibGVtcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 4 weeks ago [\#217517](#217517) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[FedEx + Paypal Pro: Customer address problems](/forum/28-shipping-methods/879887-fedex-paypal-pro-customer-address-problems#217517 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.44 -- Browser(s) name and version -- : Chrome OSX My client's website was using UPS as the primary shipping method but just switched to FedEx because of rate estimate issues. However, it appears that now his receipts for customers (message that goes to my client when a customer purchases an order) is showing up with bad address information. This only started after switching to the FedEx plugin, so I think it's somehow related. here's a screenshot: Anyone have any thoughts on what the issue may be? His customers' response from the website after a purchase look okay, so that's good.")* Hello, Can you try it again with the UPS shipping method to confirm it ? Note that the only Shipping method information sent to the PayPal platform is the shipping price. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODc5ODg3LWZlZGV4LXBheXBhbC1wcm8tY3VzdG9tZXItYWRkcmVzcy1wcm9ibGVtcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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