[Skip to main content](#vessel-content) # URGENT: USPS Shipping methods stopped working. ## - **[TheBeacon](/forum/user/30945-thebeacon "View TheBeacon's Profile")** - [![TheBeacon's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30945-thebeacon "View TheBeacon's Profile") Topic Author - [ Offline](/forum/user/30945-thebeacon) Less More - Posts: 28 - Thank you received: 1 - - 10 years 10 months ago [\#223532](#223532) by [TheBeacon](/forum/user/30945-thebeacon "View TheBeacon's Profile") *[URGENT: USPS Shipping methods stopped working.](/forum/28-shipping-methods/880986-urgent-usps-shipping-methods-stopped-working#223532 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- Browser(s) name and version -- : CHOME -- Error-message(debug-mod must be tuned on) -- : Message The Width is missing for the product Long Sleeve Black Shirt: Small The Length is missing for the product Long Sleeve Black Shirt: Small The Height is missing for the product Long Sleeve Black Shirt: Small All of our USPS shipping methods stopped working apparently last Thursday. We get the following error regardless of what product is ordered. We really haven't changed any of the settings since we launched the site over a year ago. Message The Width is missing for the product Long Sleeve Black Shirt: Small The Length is missing for the product Long Sleeve Black Shirt: Small The Height is missing for the product Long Sleeve Black Shirt: Small I have attached a screenshots of our settings")* was created by *[TheBeacon](/forum/user/30945-thebeacon "View TheBeacon's Profile")* -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- Browser(s) name and version -- : CHOME -- Error-message(debug-mod must be tuned on) -- : Message The Width is missing for the product Long Sleeve Black Shirt: Small The Length is missing for the product Long Sleeve Black Shirt: Small The Height is missing for the product Long Sleeve Black Shirt: Small All of our USPS shipping methods stopped working apparently last Thursday. We get the following error regardless of what product is ordered. We really haven't changed any of the settings since we launched the site over a year ago. Message The Width is missing for the product Long Sleeve Black Shirt: Small The Length is missing for the product Long Sleeve Black Shirt: Small The Height is missing for the product Long Sleeve Black Shirt: Small I have attached a screenshots of our settings - [ ![FireShot_Capture_12_-_Zink_Calls_-_Administration_-__-_https___zinkcalls_com_administrator_index_php.png](/forum/attachment/28330) ](/forum/attachment/28330 "..._index_php.png") [ ](/forum/attachment/28330?download=1 "..._index_php.png") - [ ![FireShot_Capture_13_-_Zink_Calls_-_Administration_-__-_https___zinkcalls_com_administrator_index_php.png](/forum/attachment/28331) ](/forum/attachment/28331 "..._index_php.png") [ ](/forum/attachment/28331?download=1 "..._index_php.png") - [ ![FireShot_Capture_14_-_Zink_Calls_-_Administration_-__-_https___zinkcalls_com_administrator_index_php.png](/forum/attachment/28332) ](/forum/attachment/28332 "..._index_php.png") [ ](/forum/attachment/28332?download=1 "..._index_php.png") - [ ![FireShot_Capture_15_-_Zink_Calls_-_Administration_-__-_https___zinkcalls_com_administrator_index_php.png](/forum/attachment/28333) ](/forum/attachment/28333 "..._index_php.png") [ ](/forum/attachment/28333?download=1 "..._index_php.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODgwOTg2LXVyZ2VudC11c3BzLXNoaXBwaW5nLW1ldGhvZHMtc3RvcHBlZC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 10 months ago - 10 years 10 months ago [\#223579](#223579) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[URGENT: USPS Shipping methods stopped working.](/forum/28-shipping-methods/880986-urgent-usps-shipping-methods-stopped-working#223579 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- Browser(s) name and version -- : CHOME -- Error-message(debug-mod must be tuned on) -- : Message The Width is missing for the product Long Sleeve Black Shirt: Small The Length is missing for the product Long Sleeve Black Shirt: Small The Height is missing for the product Long Sleeve Black Shirt: Small All of our USPS shipping methods stopped working apparently last Thursday. We get the following error regardless of what product is ordered. We really haven't changed any of the settings since we launched the site over a year ago. Message The Width is missing for the product Long Sleeve Black Shirt: Small The Length is missing for the product Long Sleeve Black Shirt: Small The Height is missing for the product Long Sleeve Black Shirt: Small I have attached a screenshots of our settings")* Hello, Can you test it with that last USPS shipping version, set the "Use product dimension" option to NO and test it again ? Thanks. Last edit: 10 years 10 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODgwOTg2LXVyZ2VudC11c3BzLXNoaXBwaW5nLW1ldGhvZHMtc3RvcHBlZC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TheBeacon](/forum/user/30945-thebeacon "View TheBeacon's Profile")** - [![TheBeacon's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30945-thebeacon "View TheBeacon's Profile") Topic Author - [ Offline](/forum/user/30945-thebeacon) Less More - Posts: 28 - Thank you received: 1 - - 10 years 10 months ago [\#223958](#223958) by [TheBeacon](/forum/user/30945-thebeacon "View TheBeacon's Profile") Replied by *[TheBeacon](/forum/user/30945-thebeacon "View TheBeacon's Profile")* on topic *[URGENT: USPS Shipping methods stopped working.](/forum/28-shipping-methods/880986-urgent-usps-shipping-methods-stopped-working#223958 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- Browser(s) name and version -- : CHOME -- Error-message(debug-mod must be tuned on) -- : Message The Width is missing for the product Long Sleeve Black Shirt: Small The Length is missing for the product Long Sleeve Black Shirt: Small The Height is missing for the product Long Sleeve Black Shirt: Small All of our USPS shipping methods stopped working apparently last Thursday. We get the following error regardless of what product is ordered. We really haven't changed any of the settings since we launched the site over a year ago. Message The Width is missing for the product Long Sleeve Black Shirt: Small The Length is missing for the product Long Sleeve Black Shirt: Small The Height is missing for the product Long Sleeve Black Shirt: Small I have attached a screenshots of our settings")* appears to have fixed things, thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODgwOTg2LXVyZ2VudC11c3BzLXNoaXBwaW5nLW1ldGhvZHMtc3RvcHBlZC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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