[Skip to main content](#vessel-content) # Shipping tax sometimes applied to wrong zone ## - **[eskimoroll](/forum/user/9945-eskimoroll "View eskimoroll's Profile")** - [![eskimoroll's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9945-eskimoroll "View eskimoroll's Profile") Topic Author - [ Offline](/forum/user/9945-eskimoroll) Less More - Posts: 43 - Thank you received: 3 - - 10 years 10 months ago [\#225331](#225331) by [eskimoroll](/forum/user/9945-eskimoroll "View eskimoroll's Profile") *[Shipping tax sometimes applied to wrong zone](/forum/28-shipping-methods/881322-shipping-tax-sometimes-applied-to-wrong-zone#225331 "-- HikaShop version -- : 2.6.0 essential -- Joomla version -- : 2.5.28 -- PHP version -- : 5.5.9 -- Browser(s) name and version -- : Chrome/FF - Linux -- Error-message(debug-mod must be tuned on) -- : none Hello, We have discovered two issues that appear to be related: 1) Intermittently we get customers who receive: "The cart items combined weight is too big for all" 2) Intermittently we get customers whose shipping cost is taxed for the wrong zone. After some tests, we can reproduce it now, too. The location of the Hikashop store is in Quebec, Canada. We sell across the country and every province has its own tax rate (some compounded, some not). If an order is for Quebec, we must charge GST (5%) and PST (9.975%) on both shipping and the product(s). If an order is from Ontario, Canada - we must charge only 13% on both the product(s) and shipping. The problem, in some cases, is an order is sometimes from Ontario but is charged GST and PST only on the shipping and 13% on the product(s). We are able to reproduce it, the difference seems to be when the customer logs in: 1) When the customer has logged in before starting the checkout process, all seems to work fine. 2) When the customer logs in DURING checkout is when the issue happens...sometimes, it seems. I have found these two threads which appeared to be related: www.hikashop.com/forum/install-update/86...too-big-for-all.html www.hikashop.com/forum/shipping-methods/...ethods.html?start=20 I have implemented the workaround suggested in the threads...I separated the checkout process forcing a login/register on its own page with a "Continue" button. My understanding is that having everything on the same page does not allow the shipping module to update itself correctly when an address is changed. It still does not work for us. I hope I have explained this well enough. How can I go about debugging this? Which information is needed (screenshots etc) in order to get some support for this issue? I can provide login creds if needed. Thanks again.")* was created by *[eskimoroll](/forum/user/9945-eskimoroll "View eskimoroll's Profile")* -- HikaShop version -- : 2.6.0 essential -- Joomla version -- : 2.5.28 -- PHP version -- : 5.5.9 -- Browser(s) name and version -- : Chrome/FF - Linux -- Error-message(debug-mod must be tuned on) -- : none Hello, We have discovered two issues that appear to be related: 1) Intermittently we get customers who receive: "The cart items combined weight is too big for all" 2) Intermittently we get customers whose shipping cost is taxed for the wrong zone. After some tests, we can reproduce it now, too. The location of the Hikashop store is in Quebec, Canada. We sell across the country and every province has its own tax rate (some compounded, some not). If an order is for Quebec, we must charge GST (5%) and PST (9.975%) on both shipping and the product(s). If an order is from Ontario, Canada - we must charge only 13% on both the product(s) and shipping. The problem, in some cases, is an order is sometimes from Ontario but is charged GST and PST only on the shipping and 13% on the product(s). We are able to reproduce it, the difference seems to be when the customer logs in: 1) When the customer has logged in before starting the checkout process, all seems to work fine. 2) When the customer logs in DURING checkout is when the issue happens...sometimes, it seems. I have found these two threads which appeared to be related: [ www.hikashop.com/forum/install-update/86...too-big-for-all.html](http://www.hikashop.com/forum/install-update/861325-the-cart-items-combined-weight-is-too-big-for-all.html) [ www.hikashop.com/forum/shipping-methods/...ethods.html?start=20](http://www.hikashop.com/forum/shipping-methods/863791-weight-is-to-small-for-any-shipping-methods.html?start=20) I have implemented the workaround suggested in the threads...I separated the checkout process forcing a login/register on its own page with a "Continue" button. My understanding is that having everything on the same page does not allow the shipping module to update itself correctly when an address is changed. It still does not work for us. I hope I have explained this well enough. How can I go about debugging this? Which information is needed (screenshots etc) in order to get some support for this issue? I can provide login creds if needed. Thanks again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODgxMzIyLXNoaXBwaW5nLXRheC1zb21ldGltZXMtYXBwbGllZC10by13cm9uZy16b25lP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 10 years 10 months ago [\#225367](#225367) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping tax sometimes applied to wrong zone](/forum/28-shipping-methods/881322-shipping-tax-sometimes-applied-to-wrong-zone#225367 "-- HikaShop version -- : 2.6.0 essential -- Joomla version -- : 2.5.28 -- PHP version -- : 5.5.9 -- Browser(s) name and version -- : Chrome/FF - Linux -- Error-message(debug-mod must be tuned on) -- : none Hello, We have discovered two issues that appear to be related: 1) Intermittently we get customers who receive: "The cart items combined weight is too big for all" 2) Intermittently we get customers whose shipping cost is taxed for the wrong zone. After some tests, we can reproduce it now, too. The location of the Hikashop store is in Quebec, Canada. We sell across the country and every province has its own tax rate (some compounded, some not). If an order is for Quebec, we must charge GST (5%) and PST (9.975%) on both shipping and the product(s). If an order is from Ontario, Canada - we must charge only 13% on both the product(s) and shipping. The problem, in some cases, is an order is sometimes from Ontario but is charged GST and PST only on the shipping and 13% on the product(s). We are able to reproduce it, the difference seems to be when the customer logs in: 1) When the customer has logged in before starting the checkout process, all seems to work fine. 2) When the customer logs in DURING checkout is when the issue happens...sometimes, it seems. I have found these two threads which appeared to be related: www.hikashop.com/forum/install-update/86...too-big-for-all.html www.hikashop.com/forum/shipping-methods/...ethods.html?start=20 I have implemented the workaround suggested in the threads...I separated the checkout process forcing a login/register on its own page with a "Continue" button. My understanding is that having everything on the same page does not allow the shipping module to update itself correctly when an address is changed. It still does not work for us. I hope I have explained this well enough. How can I go about debugging this? Which information is needed (screenshots etc) in order to get some support for this issue? I can provide login creds if needed. Thanks again.")* Hi, First download again the latest version on our website and install it on your website. We've added patches since the release and one of them is about the handing of the cart on login. So it might be possible that it would help fix the situation. Otherwise, it means that there is a problem with the settings of your shipping methods. I guess having a backend access will be easier in order to check your settings. We would also need a precise step by step in order to reproduce the problem on your website (which product, which address, what amounts you get, what did you expect, etc). You can use our contact form with a link to this thread in order to provide that: [ www.hikashop.com/support/contact-us.html](http://www.hikashop.com/support/contact-us.html) The following user(s) said Thank You: [eskimoroll](/forum/user/9945-eskimoroll "View eskimoroll's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODgxMzIyLXNoaXBwaW5nLXRheC1zb21ldGltZXMtYXBwbGllZC10by13cm9uZy16b25lP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[eskimoroll](/forum/user/9945-eskimoroll "View eskimoroll's Profile")** - [![eskimoroll's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9945-eskimoroll "View eskimoroll's Profile") Topic Author - [ Offline](/forum/user/9945-eskimoroll) Less More - Posts: 43 - Thank you received: 3 - - 10 years 9 months ago [\#227521](#227521) by [eskimoroll](/forum/user/9945-eskimoroll "View eskimoroll's Profile") Replied by *[eskimoroll](/forum/user/9945-eskimoroll "View eskimoroll's Profile")* on topic *[Shipping tax sometimes applied to wrong zone](/forum/28-shipping-methods/881322-shipping-tax-sometimes-applied-to-wrong-zone#227521 "-- HikaShop version -- : 2.6.0 essential -- Joomla version -- : 2.5.28 -- PHP version -- : 5.5.9 -- Browser(s) name and version -- : Chrome/FF - Linux -- Error-message(debug-mod must be tuned on) -- : none Hello, We have discovered two issues that appear to be related: 1) Intermittently we get customers who receive: "The cart items combined weight is too big for all" 2) Intermittently we get customers whose shipping cost is taxed for the wrong zone. After some tests, we can reproduce it now, too. The location of the Hikashop store is in Quebec, Canada. We sell across the country and every province has its own tax rate (some compounded, some not). If an order is for Quebec, we must charge GST (5%) and PST (9.975%) on both shipping and the product(s). If an order is from Ontario, Canada - we must charge only 13% on both the product(s) and shipping. The problem, in some cases, is an order is sometimes from Ontario but is charged GST and PST only on the shipping and 13% on the product(s). We are able to reproduce it, the difference seems to be when the customer logs in: 1) When the customer has logged in before starting the checkout process, all seems to work fine. 2) When the customer logs in DURING checkout is when the issue happens...sometimes, it seems. I have found these two threads which appeared to be related: www.hikashop.com/forum/install-update/86...too-big-for-all.html www.hikashop.com/forum/shipping-methods/...ethods.html?start=20 I have implemented the workaround suggested in the threads...I separated the checkout process forcing a login/register on its own page with a "Continue" button. My understanding is that having everything on the same page does not allow the shipping module to update itself correctly when an address is changed. It still does not work for us. I hope I have explained this well enough. How can I go about debugging this? Which information is needed (screenshots etc) in order to get some support for this issue? I can provide login creds if needed. Thanks again.")* You were right, the new version of HS contained the fix - all good after an update. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODgxMzIyLXNoaXBwaW5nLXRheC1zb21ldGltZXMtYXBwbGllZC10by13cm9uZy16b25lP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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