[Skip to main content](#vessel-content) # Shipping Cost to Canada Way too Low ## - **[CreativeProStudio](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile")** - [![CreativeProStudio's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34655.png)](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile") Topic Author - [ Offline](/forum/user/34655-creativeprostudio) Less More - Posts: 33 - Thank you received: 0 - - 10 years 8 months ago [\#229883](#229883) by [CreativeProStudio](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile") *[Shipping Cost to Canada Way too Low](/forum/28-shipping-methods/882287-shipping-cost-to-canada-way-too-low#229883 "-- url of the page with the problem -- : 3dheliupgrades.com -- HikaShop version -- : 2.6.1 -- Joomla version -- : 2.5.19 I've had several customers in Canada place orders and the cost for USPS Priority International is always much too low. The most recent order was today. The calculated shipping cost to Ontario was $1.20, but the actual shipping cost was $22. Due to the incorrect shipping amount, I actually lost money on this transaction. Is there anything I can check to get the correct shipping amount for orders being shipped to Canada?")* was created by *[CreativeProStudio](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile")* -- url of the page with the problem -- : [ 3dheliupgrades.com](http://3dheliupgrades.com) -- HikaShop version -- : 2.6.1 -- Joomla version -- : 2.5.19 I've had several customers in Canada place orders and the cost for USPS Priority International is always much too low. The most recent order was today. The calculated shipping cost to Ontario was $1.20, but the actual shipping cost was $22. Due to the incorrect shipping amount, I actually lost money on this transaction. Is there anything I can check to get the correct shipping amount for orders being shipped to Canada? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODgyMjg3LXNoaXBwaW5nLWNvc3QtdG8tY2FuYWRhLXdheS10b28tbG93P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 8 months ago [\#230038](#230038) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Cost to Canada Way too Low](/forum/28-shipping-methods/882287-shipping-cost-to-canada-way-too-low#230038 "-- url of the page with the problem -- : 3dheliupgrades.com -- HikaShop version -- : 2.6.1 -- Joomla version -- : 2.5.19 I've had several customers in Canada place orders and the cost for USPS Priority International is always much too low. The most recent order was today. The calculated shipping cost to Ontario was $1.20, but the actual shipping cost was $22. Due to the incorrect shipping amount, I actually lost money on this transaction. Is there anything I can check to get the correct shipping amount for orders being shipped to Canada?")* Hello, The USPS shipping plugin algorithm automatically "group" your products together into packages based on the USPS package's size/weight restriction. In your case, the best solution will probably be to directly add a fixed price through the "Price" option of your shipping method OR, directly edit the usps.php file of your USPS shipping plugin and add this line : Code: $limit['unit'] = 1; Just before that line : Code: $packages = $this->getOrderPackage($order, array('weight_unit' => 'oz', 'volume_unit' => 'in', 'limit' => $limit, 'required_dimensions' => $required_dimensions)); So that it won't dynamically group your products anymore. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODgyMjg3LXNoaXBwaW5nLWNvc3QtdG8tY2FuYWRhLXdheS10b28tbG93P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[CreativeProStudio](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile")** - [![CreativeProStudio's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34655.png)](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile") Topic Author - [ Offline](/forum/user/34655-creativeprostudio) Less More - Posts: 33 - Thank you received: 0 - - 10 years 7 months ago [\#234436](#234436) by [CreativeProStudio](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile") Replied by *[CreativeProStudio](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile")* on topic *[Shipping Cost to Canada Way too Low](/forum/28-shipping-methods/882287-shipping-cost-to-canada-way-too-low#234436 "-- url of the page with the problem -- : 3dheliupgrades.com -- HikaShop version -- : 2.6.1 -- Joomla version -- : 2.5.19 I've had several customers in Canada place orders and the cost for USPS Priority International is always much too low. The most recent order was today. The calculated shipping cost to Ontario was $1.20, but the actual shipping cost was $22. Due to the incorrect shipping amount, I actually lost money on this transaction. Is there anything I can check to get the correct shipping amount for orders being shipped to Canada?")* I have still not been able to solve this. I just got another order and the USPS shipping price is $22.75, while Hikashop only charged $1.25. I'd really like to get this figured out! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODgyMjg3LXNoaXBwaW5nLWNvc3QtdG8tY2FuYWRhLXdheS10b28tbG93P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 7 months ago [\#234562](#234562) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Cost to Canada Way too Low](/forum/28-shipping-methods/882287-shipping-cost-to-canada-way-too-low#234562 "-- url of the page with the problem -- : 3dheliupgrades.com -- HikaShop version -- : 2.6.1 -- Joomla version -- : 2.5.19 I've had several customers in Canada place orders and the cost for USPS Priority International is always much too low. The most recent order was today. The calculated shipping cost to Ontario was $1.20, but the actual shipping cost was $22. Due to the incorrect shipping amount, I actually lost money on this transaction. Is there anything I can check to get the correct shipping amount for orders being shipped to Canada?")* Hello, 1. Can you download the last Hikashop version through our website install it and test it again ? 2. If it didn't solve your issue, can you also edit your usps.php file as I told you in my last message and test it again ? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODgyMjg3LXNoaXBwaW5nLWNvc3QtdG8tY2FuYWRhLXdheS10b28tbG93P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[CreativeProStudio](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile")** - [![CreativeProStudio's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34655.png)](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile") Topic Author - [ Offline](/forum/user/34655-creativeprostudio) Less More - Posts: 33 - Thank you received: 0 - - 10 years 7 months ago [\#234641](#234641) by [CreativeProStudio](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile") Replied by *[CreativeProStudio](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile")* on topic *[Shipping Cost to Canada Way too Low](/forum/28-shipping-methods/882287-shipping-cost-to-canada-way-too-low#234641 "-- url of the page with the problem -- : 3dheliupgrades.com -- HikaShop version -- : 2.6.1 -- Joomla version -- : 2.5.19 I've had several customers in Canada place orders and the cost for USPS Priority International is always much too low. The most recent order was today. The calculated shipping cost to Ontario was $1.20, but the actual shipping cost was $22. Due to the incorrect shipping amount, I actually lost money on this transaction. Is there anything I can check to get the correct shipping amount for orders being shipped to Canada?")* Thank you for your reply! ![:)](/media/kunena/emoticons/3.png ":)") I have a lot of custom templates and don't want to lose them. So I've been hesitant to upgrade. I did edit the usps.php file, but it didn't make a difference. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODgyMjg3LXNoaXBwaW5nLWNvc3QtdG8tY2FuYWRhLXdheS10b28tbG93P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 7 months ago [\#234659](#234659) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Cost to Canada Way too Low](/forum/28-shipping-methods/882287-shipping-cost-to-canada-way-too-low#234659 "-- url of the page with the problem -- : 3dheliupgrades.com -- HikaShop version -- : 2.6.1 -- Joomla version -- : 2.5.19 I've had several customers in Canada place orders and the cost for USPS Priority International is always much too low. The most recent order was today. The calculated shipping cost to Ontario was $1.20, but the actual shipping cost was $22. Due to the incorrect shipping amount, I actually lost money on this transaction. Is there anything I can check to get the correct shipping amount for orders being shipped to Canada?")* Hi, The USPS shipping plugin is only displaying the results which are coming from the USPS platform, if forcing 1 product per package didn't changed your shipping price, even after clearing your browser cache, then we won't be able to do more but just : - Adding a value to the "Price" option OR - Directly edit the code of the USPS shipping plugin to suit your needs but some development skills will be required. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODgyMjg3LXNoaXBwaW5nLWNvc3QtdG8tY2FuYWRhLXdheS10b28tbG93P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[CreativeProStudio](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile")** - [![CreativeProStudio's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34655.png)](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile") Topic Author - [ Offline](/forum/user/34655-creativeprostudio) Less More - Posts: 33 - Thank you received: 0 - - 10 years 7 months ago [\#236055](#236055) by [CreativeProStudio](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile") Replied by *[CreativeProStudio](/forum/user/34655-creativeprostudio "View CreativeProStudio's Profile")* on topic *[Shipping Cost to Canada Way too Low](/forum/28-shipping-methods/882287-shipping-cost-to-canada-way-too-low#236055 "-- url of the page with the problem -- : 3dheliupgrades.com -- HikaShop version -- : 2.6.1 -- Joomla version -- : 2.5.19 I've had several customers in Canada place orders and the cost for USPS Priority International is always much too low. The most recent order was today. The calculated shipping cost to Ontario was $1.20, but the actual shipping cost was $22. Due to the incorrect shipping amount, I actually lost money on this transaction. Is there anything I can check to get the correct shipping amount for orders being shipped to Canada?")* Is there some kind of guidance available for how to edit the USPS plugin code? I'm not a programmer, but can follow instructions. Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODgyMjg3LXNoaXBwaW5nLWNvc3QtdG8tY2FuYWRhLXdheS10b28tbG93P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 10 years 7 months ago [\#236062](#236062) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping Cost to Canada Way too Low](/forum/28-shipping-methods/882287-shipping-cost-to-canada-way-too-low#236062 "-- url of the page with the problem -- : 3dheliupgrades.com -- HikaShop version -- : 2.6.1 -- Joomla version -- : 2.5.19 I've had several customers in Canada place orders and the cost for USPS Priority International is always much too low. The most recent order was today. The calculated shipping cost to Ontario was $1.20, but the actual shipping cost was $22. Due to the incorrect shipping amount, I actually lost money on this transaction. Is there anything I can check to get the correct shipping amount for orders being shipped to Canada?")* Hi, Unfortunately, we don't have a ready-made solution so that you can just copy/paste some code here and there for what you want. If you need a developer to work on that for you, you can contact our partners: [ www.hikashop.com/home/our-partners.html](https://www.hikashop.com/home/our-partners.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODgyMjg3LXNoaXBwaW5nLWNvc3QtdG8tY2FuYWRhLXdheS10b28tbG93P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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