[Skip to main content](#vessel-content) # Shipping image can't be saved ## - **[sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile")** - [![sitemoves's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1977-sitemoves "View sitemoves's Profile") Topic Author - [ Offline](/forum/user/1977-sitemoves) Less More - Posts: 56 - Thank you received: 1 - - 10 years 6 months ago [\#237835](#237835) by [sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile") *[Shipping image can't be saved](/forum/28-shipping-methods/884076-shipping-image-cant-be-saved#237835 "-- url of the page with the problem -- : www.2hoste.nl -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.x -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : None Hi, I'm trying to set an image for a shipping method. When I open this shipping method in he config, I can choose my image but after saving this method, the image is gone. What could be wrong? Regards, Theo")* was created by *[sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile")* -- url of the page with the problem -- : [ www.2hoste.nl](http://www.2hoste.nl) -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.x -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : None Hi, I'm trying to set an image for a shipping method. When I open this shipping method in he config, I can choose my image but after saving this method, the image is gone. What could be wrong? Regards, Theo Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MDc2LXNoaXBwaW5nLWltYWdlLWNhbnQtYmUtc2F2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 6 months ago - 10 years 6 months ago [\#237839](#237839) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping image can't be saved](/forum/28-shipping-methods/884076-shipping-image-cant-be-saved#237839 "-- url of the page with the problem -- : www.2hoste.nl -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.x -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : None Hi, I'm trying to set an image for a shipping method. When I open this shipping method in he config, I can choose my image but after saving this method, the image is gone. What could be wrong? Regards, Theo")* Hello Theo, Can you : - Activate the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language") - Set the "error reporting" option of the Joomla configuration to "maximum" - Test it again so that you can see if it display an error message which will help you to understand from what your issue is coming. Thanks ! Last edit: 10 years 6 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MDc2LXNoaXBwaW5nLWltYWdlLWNhbnQtYmUtc2F2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile")** - [![sitemoves's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1977-sitemoves "View sitemoves's Profile") Topic Author - [ Offline](/forum/user/1977-sitemoves) Less More - Posts: 56 - Thank you received: 1 - - 10 years 6 months ago [\#237949](#237949) by [sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile") Replied by *[sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile")* on topic *[Shipping image can't be saved](/forum/28-shipping-methods/884076-shipping-image-cant-be-saved#237949 "-- url of the page with the problem -- : www.2hoste.nl -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.x -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : None Hi, I'm trying to set an image for a shipping method. When I open this shipping method in he config, I can choose my image but after saving this method, the image is gone. What could be wrong? Regards, Theo")* So I did but I can't see any error to help me solve this problem...... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MDc2LXNoaXBwaW5nLWltYWdlLWNhbnQtYmUtc2F2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 10 years 6 months ago [\#237952](#237952) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping image can't be saved](/forum/28-shipping-methods/884076-shipping-image-cant-be-saved#237952 "-- url of the page with the problem -- : www.2hoste.nl -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.x -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : None Hi, I'm trying to set an image for a shipping method. When I open this shipping method in he config, I can choose my image but after saving this method, the image is gone. What could be wrong? Regards, Theo")* Hi, We don't have the problem on our end. Could you provide a backend access with a link to this thread via our contact form so that we could look at the problem ? [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MDc2LXNoaXBwaW5nLWltYWdlLWNhbnQtYmUtc2F2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile")** - [![sitemoves's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1977-sitemoves "View sitemoves's Profile") Topic Author - [ Offline](/forum/user/1977-sitemoves) Less More - Posts: 56 - Thank you received: 1 - - 10 years 6 months ago [\#237989](#237989) by [sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile") Replied by *[sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile")* on topic *[Shipping image can't be saved](/forum/28-shipping-methods/884076-shipping-image-cant-be-saved#237989 "-- url of the page with the problem -- : www.2hoste.nl -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.x -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : None Hi, I'm trying to set an image for a shipping method. When I open this shipping method in he config, I can choose my image but after saving this method, the image is gone. What could be wrong? Regards, Theo")* Yes I can ![;-)](/media/kunena/emoticons/14.png ";-)") I'd send you a login by the contact form. Thanks for your help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MDc2LXNoaXBwaW5nLWltYWdlLWNhbnQtYmUtc2F2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 10 years 6 months ago [\#238025](#238025) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping image can't be saved](/forum/28-shipping-methods/884076-shipping-image-cant-be-saved#238025 "-- url of the page with the problem -- : www.2hoste.nl -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.x -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : None Hi, I'm trying to set an image for a shipping method. When I open this shipping method in he config, I can choose my image but after saving this method, the image is gone. What could be wrong? Regards, Theo")* Hi, I tried to use the access you provided but it didn't work and know I see this: [ take.ms/3eiWY](http://take.ms/3eiWY) Could you please double check the information you provided so that we can log to your backend ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MDc2LXNoaXBwaW5nLWltYWdlLWNhbnQtYmUtc2F2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 10 years 6 months ago [\#238061](#238061) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping image can't be saved](/forum/28-shipping-methods/884076-shipping-image-cant-be-saved#238061 "-- url of the page with the problem -- : www.2hoste.nl -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.x -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : None Hi, I'm trying to set an image for a shipping method. When I open this shipping method in he config, I can choose my image but after saving this method, the image is gone. What could be wrong? Regards, Theo")* Hi, Great, I was able to check on the problem now. I've added a patch on our end which should fix the problem. Please download again the install package on our website via the menu My account>My subscriptions and install it on your website and you'll get the patch for that. The following user(s) said Thank You: [sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MDc2LXNoaXBwaW5nLWltYWdlLWNhbnQtYmUtc2F2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile")** - [![sitemoves's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1977-sitemoves "View sitemoves's Profile") Topic Author - [ Offline](/forum/user/1977-sitemoves) Less More - Posts: 56 - Thank you received: 1 - - 10 years 6 months ago [\#238083](#238083) by [sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile") Replied by *[sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile")* on topic *[Shipping image can't be saved](/forum/28-shipping-methods/884076-shipping-image-cant-be-saved#238083 "-- url of the page with the problem -- : www.2hoste.nl -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.x -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : None Hi, I'm trying to set an image for a shipping method. When I open this shipping method in he config, I can choose my image but after saving this method, the image is gone. What could be wrong? Regards, Theo")* Thank you so much. Glad it was nothing I did wrong ![;)](/media/kunena/emoticons/11.png ";)") Cheers and Regards, The0 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MDc2LXNoaXBwaW5nLWltYWdlLWNhbnQtYmUtc2F2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mobus](/forum/user/42659-mobus "View mobus's Profile")** - [![mobus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/42659-mobus "View mobus's Profile") - [ Offline](/forum/user/42659-mobus) Less More - Posts: 11 - Thank you received: 0 - - 10 years 5 months ago [\#238335](#238335) by [mobus](/forum/user/42659-mobus "View mobus's Profile") Replied by *[mobus](/forum/user/42659-mobus "View mobus's Profile")* on topic *[Shipping image can't be saved](/forum/28-shipping-methods/884076-shipping-image-cant-be-saved#238335 "-- url of the page with the problem -- : www.2hoste.nl -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.x -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : None Hi, I'm trying to set an image for a shipping method. When I open this shipping method in he config, I can choose my image but after saving this method, the image is gone. What could be wrong? Regards, Theo")* I've got the same Problem How can i slove this? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MDc2LXNoaXBwaW5nLWltYWdlLWNhbnQtYmUtc2F2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile")** - [![sitemoves's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1977-sitemoves "View sitemoves's Profile") Topic Author - [ Offline](/forum/user/1977-sitemoves) Less More - Posts: 56 - Thank you received: 1 - - 10 years 5 months ago - 10 years 5 months ago [\#238344](#238344) by [sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile") Replied by *[sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile")* on topic *[Shipping image can't be saved](/forum/28-shipping-methods/884076-shipping-image-cant-be-saved#238344 "-- url of the page with the problem -- : www.2hoste.nl -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.x -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : None Hi, I'm trying to set an image for a shipping method. When I open this shipping method in he config, I can choose my image but after saving this method, the image is gone. What could be wrong? Regards, Theo")* Download the latest version an install it. Last edit: 10 years 5 months ago by [sitemoves](/forum/user/1977-sitemoves "View sitemoves's Profile"). The following user(s) said Thank You: [mobus](/forum/user/42659-mobus "View mobus's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MDc2LXNoaXBwaW5nLWltYWdlLWNhbnQtYmUtc2F2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 10 years 5 months ago - 10 years 5 months ago [\#238336](#238336) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipping image can't be saved](/forum/28-shipping-methods/884076-shipping-image-cant-be-saved#238336 "-- url of the page with the problem -- : www.2hoste.nl -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.x -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : None Hi, I'm trying to set an image for a shipping method. When I open this shipping method in he config, I can choose my image but after saving this method, the image is gone. What could be wrong? Regards, Theo")* Hello, I confirm update your **HikaShop** version like Nicolas told in his last post must solve your issue. Regards. Last edit: 10 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MDc2LXNoaXBwaW5nLWltYWdlLWNhbnQtYmUtc2F2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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