[Skip to main content](#vessel-content) # Tracking order ## - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") Topic Author - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 10 years 6 months ago [\#239175](#239175) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") *[Tracking order](/forum/28-shipping-methods/884330-tracking-order#239175 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 2.5.27 Yesterday I update the new version of Hikahop and from this moment I can't see tracking number on order panel. To see it I have to go into the order. I can see the column but not the numbers. What can I do to see also in the order panel, just like before? Thank you!")* was created by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* -- HikaShop version -- : 2.6.2 -- Joomla version -- : 2.5.27 Yesterday I update the new version of Hikahop and from this moment I can't see tracking number on order panel. To see it I have to go into the order. I can see the column but not the numbers. What can I do to see also in the order panel, just like before? Thank you! - [ ![Screenshot_2.png](/forum/attachment/31213) ](/forum/attachment/31213 "Screenshot_2.png") [ ](/forum/attachment/31213?download=1 "Screenshot_2.png") - [ ![Screenshot_3.png](/forum/attachment/31214) ](/forum/attachment/31214 "Screenshot_3.png") [ ](/forum/attachment/31214?download=1 "Screenshot_3.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MzMwLXRyYWNraW5nLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Online](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 10 years 6 months ago [\#239179](#239179) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Tracking order](/forum/28-shipping-methods/884330-tracking-order#239179 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 2.5.27 Yesterday I update the new version of Hikahop and from this moment I can't see tracking number on order panel. To see it I have to go into the order. I can see the column but not the numbers. What can I do to see also in the order panel, just like before? Thank you!")* Hi, Can you save the settings of your custom field once and see if that helps ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MzMwLXRyYWNraW5nLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") Topic Author - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 10 years 6 months ago [\#239210](#239210) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Tracking order](/forum/28-shipping-methods/884330-tracking-order#239210 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 2.5.27 Yesterday I update the new version of Hikahop and from this moment I can't see tracking number on order panel. To see it I have to go into the order. I can see the column but not the numbers. What can I do to see also in the order panel, just like before? Thank you!")* Hello No it's not. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MzMwLXRyYWNraW5nLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") Topic Author - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 10 years 6 months ago [\#239211](#239211) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Tracking order](/forum/28-shipping-methods/884330-tracking-order#239211 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 2.5.27 Yesterday I update the new version of Hikahop and from this moment I can't see tracking number on order panel. To see it I have to go into the order. I can see the column but not the numbers. What can I do to see also in the order panel, just like before? Thank you!")* There is another field in Item table that disappeared from the invoice... May be some changes was made in the views code with the update? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MzMwLXRyYWNraW5nLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Online](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 10 years 6 months ago [\#239218](#239218) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Tracking order](/forum/28-shipping-methods/884330-tracking-order#239218 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 2.5.27 Yesterday I update the new version of Hikahop and from this moment I can't see tracking number on order panel. To see it I have to go into the order. I can see the column but not the numbers. What can I do to see also in the order panel, just like before? Thank you!")* Hi, Could you provide a backend access and an order number with the problem so that we could have a look at the problem ? [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MzMwLXRyYWNraW5nLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") Topic Author - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 10 years 6 months ago [\#239452](#239452) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Tracking order](/forum/28-shipping-methods/884330-tracking-order#239452 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 2.5.27 Yesterday I update the new version of Hikahop and from this moment I can't see tracking number on order panel. To see it I have to go into the order. I can see the column but not the numbers. What can I do to see also in the order panel, just like before? Thank you!")* Hello I created a new field (tracking number) and the new orders are now ok. The old orders have the tracking number only inside the order and not in the list like it was before the update. Sending you backend access. Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MzMwLXRyYWNraW5nLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Online](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 10 years 6 months ago [\#239464](#239464) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Tracking order](/forum/28-shipping-methods/884330-tracking-order#239464 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 2.5.27 Yesterday I update the new version of Hikahop and from this moment I can't see tracking number on order panel. To see it I have to go into the order. I can see the column but not the numbers. What can I do to see also in the order panel, just like before? Thank you!")* Hi, I couldn't find why it would do that. However, there is an easily solution here. Just copy the data from the old custom field to the new one if the new one is empty for all the orders with some mass actions and then use the new one instead of the old one. I've done the mass action for you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MzMwLXRyYWNraW5nLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") Topic Author - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 10 years 6 months ago [\#239560](#239560) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Tracking order](/forum/28-shipping-methods/884330-tracking-order#239560 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 2.5.27 Yesterday I update the new version of Hikahop and from this moment I can't see tracking number on order panel. To see it I have to go into the order. I can see the column but not the numbers. What can I do to see also in the order panel, just like before? Thank you!")* Hi I don't understand what you did, but all I need is there. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0MzMwLXRyYWNraW5nLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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