[Skip to main content](#vessel-content) # FEDEX SOAP error ## - **[rndm](/forum/user/40094-rndm "View rndm's Profile")** - [![rndm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40094-rndm "View rndm's Profile") Topic Author - [ Offline](/forum/user/40094-rndm) Less More - Posts: 40 - Thank you received: 1 - - 10 years 5 months ago [\#240371](#240371) by [rndm](/forum/user/40094-rndm "View rndm's Profile") *[FEDEX SOAP error](/forum/28-shipping-methods/884569-fedex-soap-error#240371 "-- HikaShop version -- : HikaShop Business 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.5.35 -- Error-message(debug-mod must be tuned on) -- : Error The FEDEX shipping plugin needs the SOAP library installed but it seems that it is not available on your server. Please contact your web hosting to set it up. Hello! I see an error saying the plugin needs SOAP library installed. I wrote to my hosting provider, he says: "I have successfully enabled the SOAP extension and restarted your server for the change to apply, ....." But the error remains. What should I do in such situation? Is there any method to know for sure is SOAP working or not?")* was created by *[rndm](/forum/user/40094-rndm "View rndm's Profile")* -- HikaShop version -- : HikaShop Business 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.5.35 -- Error-message(debug-mod must be tuned on) -- : Error The FEDEX shipping plugin needs the SOAP library installed but it seems that it is not available on your server. Please contact your web hosting to set it up. Hello! I see an error saying the plugin needs SOAP library installed. I wrote to my hosting provider, he says: "I have successfully enabled the SOAP extension and restarted your server for the change to apply, ....." But the error remains. What should I do in such situation? Is there any method to know for sure is SOAP working or not? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0NTY5LWZlZGV4LXNvYXAtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 10 years 5 months ago [\#240372](#240372) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[FEDEX SOAP error](/forum/28-shipping-methods/884569-fedex-soap-error#240372 "-- HikaShop version -- : HikaShop Business 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.5.35 -- Error-message(debug-mod must be tuned on) -- : Error The FEDEX shipping plugin needs the SOAP library installed but it seems that it is not available on your server. Please contact your web hosting to set it up. Hello! I see an error saying the plugin needs SOAP library installed. I wrote to my hosting provider, he says: "I have successfully enabled the SOAP extension and restarted your server for the change to apply, ....." But the error remains. What should I do in such situation? Is there any method to know for sure is SOAP working or not?")* Hi, To check that the SOAP extension is enabled, the HikaShop FedEx plugin checks that the SoapClient PHP class exists just before calling it (it uses it to connect to the SOAP server of FedEx and it would create a fatal error if that class was missing). If you get that error it means that this class cannot be used on your server so there is still something missing. Try following these instructions: [ stackoverflow.com/questions/11391442/fat...soapclient-not-found](http://stackoverflow.com/questions/11391442/fatal-error-class-soapclient-not-found) (or ask your hosting company to follow them...) The following user(s) said Thank You: [rndm](/forum/user/40094-rndm "View rndm's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0NTY5LWZlZGV4LXNvYXAtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[rndm](/forum/user/40094-rndm "View rndm's Profile")** - [![rndm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40094-rndm "View rndm's Profile") Topic Author - [ Offline](/forum/user/40094-rndm) Less More - Posts: 40 - Thank you received: 1 - - 10 years 5 months ago [\#240463](#240463) by [rndm](/forum/user/40094-rndm "View rndm's Profile") Replied by *[rndm](/forum/user/40094-rndm "View rndm's Profile")* on topic *[FEDEX SOAP error](/forum/28-shipping-methods/884569-fedex-soap-error#240463 "-- HikaShop version -- : HikaShop Business 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.5.35 -- Error-message(debug-mod must be tuned on) -- : Error The FEDEX shipping plugin needs the SOAP library installed but it seems that it is not available on your server. Please contact your web hosting to set it up. Hello! I see an error saying the plugin needs SOAP library installed. I wrote to my hosting provider, he says: "I have successfully enabled the SOAP extension and restarted your server for the change to apply, ....." But the error remains. What should I do in such situation? Is there any method to know for sure is SOAP working or not?")* I'll try, thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0NTY5LWZlZGV4LXNvYXAtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[rndm](/forum/user/40094-rndm "View rndm's Profile")** - [![rndm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40094-rndm "View rndm's Profile") Topic Author - [ Offline](/forum/user/40094-rndm) Less More - Posts: 40 - Thank you received: 1 - - 10 years 5 months ago [\#240490](#240490) by [rndm](/forum/user/40094-rndm "View rndm's Profile") Replied by *[rndm](/forum/user/40094-rndm "View rndm's Profile")* on topic *[FEDEX SOAP error](/forum/28-shipping-methods/884569-fedex-soap-error#240490 "-- HikaShop version -- : HikaShop Business 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.5.35 -- Error-message(debug-mod must be tuned on) -- : Error The FEDEX shipping plugin needs the SOAP library installed but it seems that it is not available on your server. Please contact your web hosting to set it up. Hello! I see an error saying the plugin needs SOAP library installed. I wrote to my hosting provider, he says: "I have successfully enabled the SOAP extension and restarted your server for the change to apply, ....." But the error remains. What should I do in such situation? Is there any method to know for sure is SOAP working or not?")* It really helped, thank you a lot! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0NTY5LWZlZGV4LXNvYXAtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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