[Skip to main content](#vessel-content) # UPS shows "2 packages" for a single item in cart ## - **[csymmonds](/forum/user/9149-csymmonds "View csymmonds's Profile")** - [![csymmonds's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9149-csymmonds "View csymmonds's Profile") Topic Author - [ Offline](/forum/user/9149-csymmonds) Less More - Posts: 113 - Thank you received: 18 - - 10 years 5 months ago [\#241939](#241939) by [csymmonds](/forum/user/9149-csymmonds "View csymmonds's Profile") *[UPS shows "2 packages" for a single item in cart](/forum/28-shipping-methods/884887-ups-shows-2-packages-for-a-single-item-in-cart#241939 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6.17 -- Browser(s) name and version -- : Firefox 45.0.2 We have seen a number of times when the UPS Shipping method shows a strange number of packages needed for products in the cart. At one point it showed 7 packages for 4 items for example. At present I have a single item in the cart and the UPS Shipping Method shows "2 packages". I've gone through the product, editing dimensions and weight trying to determine what might cause this. I've also experimented with the configuration of the UPS Shipping method trying to determine where this comes from. If I set "Group Packages" to "No" in the shipping method configuration, the cart display no longer shows "2 packages", but if I understand the intent of this configuration option, I want to allow products to be grouped. Also strange is that the shipping cost displayed is the same whether "2 packages" is displayed or not. Is there something else I might be missing that is causing the number of packages to be incorrect?")* was created by *[csymmonds](/forum/user/9149-csymmonds "View csymmonds's Profile")* -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6.17 -- Browser(s) name and version -- : Firefox 45.0.2 We have seen a number of times when the UPS Shipping method shows a strange number of packages needed for products in the cart. At one point it showed 7 packages for 4 items for example. At present I have a single item in the cart and the UPS Shipping Method shows "2 packages". I've gone through the product, editing dimensions and weight trying to determine what might cause this. I've also experimented with the configuration of the UPS Shipping method trying to determine where this comes from. If I set "Group Packages" to "No" in the shipping method configuration, the cart display no longer shows "2 packages", but if I understand the intent of this configuration option, I want to allow products to be grouped. Also strange is that the shipping cost displayed is the same whether "2 packages" is displayed or not. Is there something else I might be missing that is causing the number of packages to be incorrect? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODg3LXVwcy1zaG93cy0yLXBhY2thZ2VzLWZvci1hLXNpbmdsZS1pdGVtLWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 10 years 5 months ago [\#242001](#242001) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[UPS shows "2 packages" for a single item in cart](/forum/28-shipping-methods/884887-ups-shows-2-packages-for-a-single-item-in-cart#242001 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6.17 -- Browser(s) name and version -- : Firefox 45.0.2 We have seen a number of times when the UPS Shipping method shows a strange number of packages needed for products in the cart. At one point it showed 7 packages for 4 items for example. At present I have a single item in the cart and the UPS Shipping Method shows "2 packages". I've gone through the product, editing dimensions and weight trying to determine what might cause this. I've also experimented with the configuration of the UPS Shipping method trying to determine where this comes from. If I set "Group Packages" to "No" in the shipping method configuration, the cart display no longer shows "2 packages", but if I understand the intent of this configuration option, I want to allow products to be grouped. Also strange is that the shipping cost displayed is the same whether "2 packages" is displayed or not. Is there something else I might be missing that is causing the number of packages to be incorrect?")* Hi, Your website requires a test user account to be able to access the shop. Could you provide such access so that we could have a look? Also, could you give a link to a product page with the problem so that we can easily reproduce it ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODg3LXVwcy1zaG93cy0yLXBhY2thZ2VzLWZvci1hLXNpbmdsZS1pdGVtLWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[csymmonds](/forum/user/9149-csymmonds "View csymmonds's Profile")** - [![csymmonds's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9149-csymmonds "View csymmonds's Profile") Topic Author - [ Offline](/forum/user/9149-csymmonds) Less More - Posts: 113 - Thank you received: 18 - - 10 years 5 months ago [\#242016](#242016) by [csymmonds](/forum/user/9149-csymmonds "View csymmonds's Profile") Replied by *[csymmonds](/forum/user/9149-csymmonds "View csymmonds's Profile")* on topic *[UPS shows "2 packages" for a single item in cart](/forum/28-shipping-methods/884887-ups-shows-2-packages-for-a-single-item-in-cart#242016 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6.17 -- Browser(s) name and version -- : Firefox 45.0.2 We have seen a number of times when the UPS Shipping method shows a strange number of packages needed for products in the cart. At one point it showed 7 packages for 4 items for example. At present I have a single item in the cart and the UPS Shipping Method shows "2 packages". I've gone through the product, editing dimensions and weight trying to determine what might cause this. I've also experimented with the configuration of the UPS Shipping method trying to determine where this comes from. If I set "Group Packages" to "No" in the shipping method configuration, the cart display no longer shows "2 packages", but if I understand the intent of this configuration option, I want to allow products to be grouped. Also strange is that the shipping cost displayed is the same whether "2 packages" is displayed or not. Is there something else I might be missing that is causing the number of packages to be incorrect?")* PM sent with credentials, links to products, and items left in cart showing the issue referenced. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODg3LXVwcy1zaG93cy0yLXBhY2thZ2VzLWZvci1hLXNpbmdsZS1pdGVtLWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 5 months ago - 10 years 5 months ago [\#242140](#242140) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS shows "2 packages" for a single item in cart](/forum/28-shipping-methods/884887-ups-shows-2-packages-for-a-single-item-in-cart#242140 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6.17 -- Browser(s) name and version -- : Firefox 45.0.2 We have seen a number of times when the UPS Shipping method shows a strange number of packages needed for products in the cart. At one point it showed 7 packages for 4 items for example. At present I have a single item in the cart and the UPS Shipping Method shows "2 packages". I've gone through the product, editing dimensions and weight trying to determine what might cause this. I've also experimented with the configuration of the UPS Shipping method trying to determine where this comes from. If I set "Group Packages" to "No" in the shipping method configuration, the cart display no longer shows "2 packages", but if I understand the intent of this configuration option, I want to allow products to be grouped. Also strange is that the shipping cost displayed is the same whether "2 packages" is displayed or not. Is there something else I might be missing that is causing the number of packages to be incorrect?")* Hello, Firstly, can you try it with that last version of the UPS shipping plugin ? Thank you. Last edit: 10 years 5 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODg3LXVwcy1zaG93cy0yLXBhY2thZ2VzLWZvci1hLXNpbmdsZS1pdGVtLWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[csymmonds](/forum/user/9149-csymmonds "View csymmonds's Profile")** - [![csymmonds's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9149-csymmonds "View csymmonds's Profile") Topic Author - [ Offline](/forum/user/9149-csymmonds) Less More - Posts: 113 - Thank you received: 18 - - 10 years 5 months ago [\#242172](#242172) by [csymmonds](/forum/user/9149-csymmonds "View csymmonds's Profile") Replied by *[csymmonds](/forum/user/9149-csymmonds "View csymmonds's Profile")* on topic *[UPS shows "2 packages" for a single item in cart](/forum/28-shipping-methods/884887-ups-shows-2-packages-for-a-single-item-in-cart#242172 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6.17 -- Browser(s) name and version -- : Firefox 45.0.2 We have seen a number of times when the UPS Shipping method shows a strange number of packages needed for products in the cart. At one point it showed 7 packages for 4 items for example. At present I have a single item in the cart and the UPS Shipping Method shows "2 packages". I've gone through the product, editing dimensions and weight trying to determine what might cause this. I've also experimented with the configuration of the UPS Shipping method trying to determine where this comes from. If I set "Group Packages" to "No" in the shipping method configuration, the cart display no longer shows "2 packages", but if I understand the intent of this configuration option, I want to allow products to be grouped. Also strange is that the shipping cost displayed is the same whether "2 packages" is displayed or not. Is there something else I might be missing that is causing the number of packages to be incorrect?")* I installed the provided .zip, cleared cache (though Joomla cache is disabled) and tested again. I'm still getting "2 packages", sometimes "4 packages" for a single item - the same item. To recreate: Add item "teardrop small" to cart - shows "2 packages" Add another item "brakes banner" to cart - shows "2 packages" Deleted one of the items ("brakes banner") in the cart - shows "4 packages" Refresh browser with F5 - shows "2 packages". I left two items in the cart of the account provided. When first logging in and displaying the cart it shows 2 items in the cart and UPS shows "4 packages". Any redisplay of the cart (e.g. clicking home, then cart again) will show "2 packages". - [ ![UPS4Packages.png](/forum/attachment/31894) ](/forum/attachment/31894 "UPS4Packages.png") [ ](/forum/attachment/31894?download=1 "UPS4Packages.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODg3LXVwcy1zaG93cy0yLXBhY2thZ2VzLWZvci1hLXNpbmdsZS1pdGVtLWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 5 months ago [\#242176](#242176) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS shows "2 packages" for a single item in cart](/forum/28-shipping-methods/884887-ups-shows-2-packages-for-a-single-item-in-cart#242176 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6.17 -- Browser(s) name and version -- : Firefox 45.0.2 We have seen a number of times when the UPS Shipping method shows a strange number of packages needed for products in the cart. At one point it showed 7 packages for 4 items for example. At present I have a single item in the cart and the UPS Shipping Method shows "2 packages". I've gone through the product, editing dimensions and weight trying to determine what might cause this. I've also experimented with the configuration of the UPS Shipping method trying to determine where this comes from. If I set "Group Packages" to "No" in the shipping method configuration, the cart display no longer shows "2 packages", but if I understand the intent of this configuration option, I want to allow products to be grouped. Also strange is that the shipping cost displayed is the same whether "2 packages" is displayed or not. Is there something else I might be missing that is causing the number of packages to be incorrect?")* Hello, I succeed to reproduce your issue on my end, so I'll fix it as soon as possible and get back to you. For the moment the solution can be to edit your translation file and change that line : Code: X_PACKAGES="%s package(s)" By : Code: X_PACKAGES="" So that it won't display the number of package while we fix it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODg3LXVwcy1zaG93cy0yLXBhY2thZ2VzLWZvci1hLXNpbmdsZS1pdGVtLWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 5 months ago - 10 years 5 months ago [\#242300](#242300) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS shows "2 packages" for a single item in cart](/forum/28-shipping-methods/884887-ups-shows-2-packages-for-a-single-item-in-cart#242300 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6.17 -- Browser(s) name and version -- : Firefox 45.0.2 We have seen a number of times when the UPS Shipping method shows a strange number of packages needed for products in the cart. At one point it showed 7 packages for 4 items for example. At present I have a single item in the cart and the UPS Shipping Method shows "2 packages". I've gone through the product, editing dimensions and weight trying to determine what might cause this. I've also experimented with the configuration of the UPS Shipping method trying to determine where this comes from. If I set "Group Packages" to "No" in the shipping method configuration, the cart display no longer shows "2 packages", but if I understand the intent of this configuration option, I want to allow products to be grouped. Also strange is that the shipping cost displayed is the same whether "2 packages" is displayed or not. Is there something else I might be missing that is causing the number of packages to be incorrect?")* Hello, Can you test it with that last UPS shipping plugin version ? We just added a fix regarding the displaying of the number of grouped packages. Thank you. Last edit: 10 years 5 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). The following user(s) said Thank You: [csymmonds](/forum/user/9149-csymmonds "View csymmonds's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODg3LXVwcy1zaG93cy0yLXBhY2thZ2VzLWZvci1hLXNpbmdsZS1pdGVtLWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[csymmonds](/forum/user/9149-csymmonds "View csymmonds's Profile")** - [![csymmonds's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9149-csymmonds "View csymmonds's Profile") Topic Author - [ Offline](/forum/user/9149-csymmonds) Less More - Posts: 113 - Thank you received: 18 - - 10 years 5 months ago [\#242315](#242315) by [csymmonds](/forum/user/9149-csymmonds "View csymmonds's Profile") Replied by *[csymmonds](/forum/user/9149-csymmonds "View csymmonds's Profile")* on topic *[UPS shows "2 packages" for a single item in cart](/forum/28-shipping-methods/884887-ups-shows-2-packages-for-a-single-item-in-cart#242315 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6.17 -- Browser(s) name and version -- : Firefox 45.0.2 We have seen a number of times when the UPS Shipping method shows a strange number of packages needed for products in the cart. At one point it showed 7 packages for 4 items for example. At present I have a single item in the cart and the UPS Shipping Method shows "2 packages". I've gone through the product, editing dimensions and weight trying to determine what might cause this. I've also experimented with the configuration of the UPS Shipping method trying to determine where this comes from. If I set "Group Packages" to "No" in the shipping method configuration, the cart display no longer shows "2 packages", but if I understand the intent of this configuration option, I want to allow products to be grouped. Also strange is that the shipping cost displayed is the same whether "2 packages" is displayed or not. Is there something else I might be missing that is causing the number of packages to be incorrect?")* This looks good, thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODg3LXVwcy1zaG93cy0yLXBhY2thZ2VzLWZvci1hLXNpbmdsZS1pdGVtLWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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