[Skip to main content](#vessel-content) # Shipstation won't propagate with order info ## - **[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")** - [![blackfrog's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36484.jpg)](/forum/user/36484-blackfrog "View blackfrog's Profile") Topic Author - [ Offline](/forum/user/36484-blackfrog) Less More - Posts: 62 - Thank you received: 1 - - 10 years 5 months ago [\#241946](#241946) by [blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile") *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#241946 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* was created by *[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")* -- url of the page with the problem -- : [ www.survivalbreakdownbow.com](http://www.survivalbreakdownbow.com) -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up: [ ![[img](http://survivalbreakdownbow.com/images/shipstation-plugin.png) ](http://survivalbreakdownbow.com/images/shipstation-plugin.png "[img") [ ![[img](http://survivalbreakdownbow.com/images/orders-config.png) ](http://survivalbreakdownbow.com/images/orders-config.png "[img") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 10 years 5 months ago [\#241998](#241998) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#241998 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* Hi, You've configured the shipstation plugin to send the order details to shipstation when the order are paid. This means that the plugin will do that when your payment plugin changes the status of the order from created to confirmed upon receiving the payment notification from your payment gateway. So the most likely issue is that your orders are not being confirmed because HikaShop is not receiving payment notifications from your payment gateway. Please check that the orders are confirmed. If yes, then activate the debug of the shipstation plugin, do a test, and check the payment log of the HikaShop configuration for clues on the issue. If no, then the problem is not with the shipstation plugin but with the payment notifications: [ www.hikashop.com/support/documentation/i...or.html#notification](https://www.hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html#notification) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")** - [![blackfrog's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36484.jpg)](/forum/user/36484-blackfrog "View blackfrog's Profile") Topic Author - [ Offline](/forum/user/36484-blackfrog) Less More - Posts: 62 - Thank you received: 1 - - 10 years 5 months ago [\#242044](#242044) by [blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile") Replied by *[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#242044 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* I do have it set to confirm as you see below: [ ![[img](http://survivalbreakdownbow.com/images/paypal-plugin.png) ](http://survivalbreakdownbow.com/images/paypal-plugin.png "[img") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 10 years 5 months ago [\#242072](#242072) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#242072 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* Hi, Your screenshot is a screenshot of your payment method settings. I'm talking about the order status of your orders. Are they being confirmed ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")** - [![blackfrog's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36484.jpg)](/forum/user/36484-blackfrog "View blackfrog's Profile") Topic Author - [ Offline](/forum/user/36484-blackfrog) Less More - Posts: 62 - Thank you received: 1 - - 10 years 5 months ago [\#242155](#242155) by [blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile") Replied by *[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#242155 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* Yes, the orders are being confirmed. [ ![[img](http://survivalbreakdownbow.com/images/orders.png) ](http://survivalbreakdownbow.com/images/orders.png "[img") [ ![[img](http://survivalbreakdownbow.com/images/shipstation.png) ](http://survivalbreakdownbow.com/images/shipstation.png "[img") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 5 months ago [\#242215](#242215) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#242215 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* Hello, Can you provide with our "**Contact us**" form, your log if Shipstation show some data on his processing ? Please add **a link to this topic** in order to understand from which issue is linked the message. Awaiting news from you. Regards. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 5 months ago - 10 years 5 months ago [\#242297](#242297) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#242297 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* Hello, **blackfrog :** > I'm not really understanding what you are asking for so here is the log in information: With my message, I asked you to provide us the **log file** (learn more about this [ here](https://www.hikashop.com/support/documentation/295)), but for this you have to switch **On** the **Debug** mode of your Shipstation plugin (I switch it myself in **your website**, thanks to **don't** switch it **Off** until your issue isn't solved). From what I can see from your website backend everything seems right to me, but if issue is always here... - Check if you have define your Store **Timezone** in your Shipstation backend account settings here : [ ![ShipstationSettings.png](/forum/attachment/31929) ](/forum/attachment/31929 "...onSettings.png") - Check if you have some data about Shipstation processing in your Shipstation backend account here : [ ![ShipstationSettings2.png](/forum/attachment/31930) ](/forum/attachment/31930 "...nSettings2.png") - Provide us the Log file, we expecte to have some data about your issue... Awaiting news from you. Regards - [ ![ShipstationSettings.png](/forum/attachment/31929) ](/forum/attachment/31929 "...onSettings.png") [ ](/forum/attachment/31929?download=1 "...onSettings.png") - [ ![ShipstationSettings2.png](/forum/attachment/31930) ](/forum/attachment/31930 "...nSettings2.png") [ ](/forum/attachment/31930?download=1 "...nSettings2.png") Last edit: 10 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")** - [![blackfrog's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36484.jpg)](/forum/user/36484-blackfrog "View blackfrog's Profile") Topic Author - [ Offline](/forum/user/36484-blackfrog) Less More - Posts: 62 - Thank you received: 1 - - 10 years 5 months ago [\#242320](#242320) by [blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile") Replied by *[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#242320 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* Thank you again for your support! I have set the correct timezone. Here is the log file, along with a screen shot of the activity file from Shipstation. It looks to me that from the activity report it is still having an issue with the date set up, though I did change the 2 areas in he plugin as suggested. [ ![[img](http://survivalbreakdownbow.com/images/shipstation-activity.png) ](http://survivalbreakdownbow.com/images/shipstation-activity.png "[img") [ ![[img](http://survivalbreakdownbow.com/images/shipstation-plugin2.png) ](http://survivalbreakdownbow.com/images/shipstation-plugin2.png "[img") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 5 months ago - 10 years 5 months ago [\#242366](#242366) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#242366 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* Hello, I had a look on your **Shipstation settings page** **AND** on your **backend website**, and everything seems right to me... So, other possibilites may be **from** Shipstation setting page ([ ](http://www.shipstation.com/)[ www.shipstation.com/](http://www.shipstation.com/)) - Bad shop configuration ? - Did you contact Shipstation support ? - For a reason or another, your website can't communicate with Shipstation Servers ?... Sorry for this uncomplete answer, hope you will find the roots issue. If you get it, thanks to make a return on this topic for make everyone progress. Regards. Last edit: 10 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")** - [![blackfrog's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36484.jpg)](/forum/user/36484-blackfrog "View blackfrog's Profile") Topic Author - [ Offline](/forum/user/36484-blackfrog) Less More - Posts: 62 - Thank you received: 1 - - 10 years 5 months ago [\#242401](#242401) by [blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile") Replied by *[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#242401 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* Hi Philip, This is what Shipstaion reported: Here is the full error message showing on your Custom Store connection: Error in XML. Reason: The 'OrderDate' element is invalid - The value 'Mar/07/2016 22:10:00' is invalid according to its datatype 'DateTime' - The Pattern constraint failed. To resolve this error, you'll want to have whoever built the custom store integration to change the format of the OrderDate field to be "MM/dd/yyyy HH:mm". The details of how the OrderDate field should be formatted can be found within our Custom Store Development Guide here: [ help.shipstation.com/hc/en-us/articles/205928478](https://help.shipstation.com/hc/en-us/articles/205928478) So it would seem that the plugin date needs to be changed, correct? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 5 months ago - 10 years 5 months ago [\#242440](#242440) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#242440 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* Hello, This error was already solved by jerome with you here : [ ](https://www.hikashop.com/forum/shipping-methods/884741-shipstation-date-error.html#241327)[ www.hikashop.com/forum/shipping-methods/...te-error.html#241327](https://www.hikashop.com/forum/shipping-methods/884741-shipstation-date-error.html#241327) Plus, I don't really understand from **where** does these results come from... See this picture from your log : [ ![OrderDate.png](/forum/attachment/31960) ](/forum/attachment/31960 "OrderDate.png") As you can see by yourself the date format created by your Shipstation is correct. This date format error that support tell us isn't from the **same** website **OR** **Shipstation account**, I don't know... All these elements aren't **matched**, does there is something you forget to tell me because from my side there is **no solution**... Awaiting news from you. Regards. - [ ![OrderDate.png](/forum/attachment/31960) ](/forum/attachment/31960 "OrderDate.png") [ ](/forum/attachment/31960?download=1 "OrderDate.png") Last edit: 10 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")** - [![blackfrog's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36484.jpg)](/forum/user/36484-blackfrog "View blackfrog's Profile") Topic Author - [ Offline](/forum/user/36484-blackfrog) Less More - Posts: 62 - Thank you received: 1 - - 10 years 5 months ago [\#242589](#242589) by [blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile") Replied by *[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#242589 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* We got it! Not sure how... I went in and re-entered order status fields in Shipstation and reconnected it to the plugin and bingo, it sent the info over. Guess it needed a kick in the butt... One thing that we are missing though is the first name of the customer. I looked in the shipstation plugin code and I don't see a field for first name, unless I over looked it somewhere. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 5 months ago - 10 years 5 months ago [\#242642](#242642) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#242642 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* Hello, Happy yo learn that problem is now solved ! For the second point, I check the Shipstation documentation and there is no field for the **first name**... But, you can try this 'around line **340**, in your plugin **shipstation.php** : Code: <ShipTo> <Name><![CDATA[' . $address->address_firstname . ' ' . $address->address_lastname . ']]></Name> <Address1><![CDATA[' . $address->address_street . ']]></Address1> <Address2><![CDATA[' . $address->address_street2 . ']]></Address2> ... But I don't know if that will works... Regards Last edit: 10 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")** - [![blackfrog's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36484.jpg)](/forum/user/36484-blackfrog "View blackfrog's Profile") Topic Author - [ Offline](/forum/user/36484-blackfrog) Less More - Posts: 62 - Thank you received: 1 - - 10 years 4 months ago [\#243362](#243362) by [blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile") Replied by *[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#243362 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* Is this where you want it (line 343), or do you mean exactly on line 340 in between the "preg_match"? [ ![[img](http://survivalbreakdownbow.com/images/shipstation-plugin-code.png) ](http://survivalbreakdownbow.com/images/shipstation-plugin-code.png "[img") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 4 months ago - 10 years 4 months ago [\#243494](#243494) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#243494 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* Hello, No, the custom code must be modifiy in your generate XML process, more precisely here : Starting around line 329 : Code: ... // Generate the Order XML data // $xml_data .= ' <Order> <OrderID><![CDATA[' . $order->order_number . ']]></OrderID> <OrderNumber><![CDATA[' . (int)$order->order_id . ']]></OrderNumber> <OrderDate>' . date('m/d/Y H:i:s', (int)$order->order_created) . '</OrderDate> <OrderStatus><![CDATA[' . $order->order_status . ']]></OrderStatus> <LastModified>' . date('m/d/Y H:i:s', (int)$order->order_modified) . '</LastModified> <OrderTotal>' . round($order->order_full_price, 2) . '</OrderTotal> <ShippingAmount>' . round($order->order_shipping_price, 2) . '</ShippingAmount> <Customer> <CustomerCode><![CDATA[' . (int)$order->order_user_id . ']]></CustomerCode> <BillTo> <Name><![CDATA[' . $address->address_lastname . ']]></Name> </BillTo> <ShipTo> <Name><![CDATA[' . $address->address_lastname . ']]></Name> <Address1><![CDATA[' . $address->address_street . ']]></Address1> <Address2><![CDATA[' . $address->address_street2 . ']]></Address2> <City><![CDATA[' . $address->address_city . ']]></City> <State><![CDATA[' . $address->address_state . ']]></State> <PostalCode><![CDATA[' . $address->address_post_code . ']]></PostalCode> <Country><![CDATA[' . $countryCode . ']]></Country> </ShipTo> </Customer> <Items>'; ... [ ![shipOrig.png](/forum/attachment/32191) ](/forum/attachment/32191 "shipOrig.png") Replace the code by this : Code: ... // Generate the Order XML data // $xml_data .= ' <Order> <OrderID><![CDATA[' . $order->order_number . ']]></OrderID> <OrderNumber><![CDATA[' . (int)$order->order_id . ']]></OrderNumber> <OrderDate>' . date('m/d/Y H:i:s', (int)$order->order_created) . '</OrderDate> <OrderStatus><![CDATA[' . $order->order_status . ']]></OrderStatus> <LastModified>' . date('m/d/Y H:i:s', (int)$order->order_modified) . '</LastModified> <OrderTotal>' . round($order->order_full_price, 2) . '</OrderTotal> <ShippingAmount>' . round($order->order_shipping_price, 2) . '</ShippingAmount> <Customer> <CustomerCode><![CDATA[' . (int)$order->order_user_id . ']]></CustomerCode> <BillTo> <Name><![CDATA[' . $address->address_firstname . ' ' . $address->address_lastname . ']]></Name> </BillTo> <ShipTo> <Name><![CDATA[' . $address->address_firstname . ' ' . $address->address_lastname . ']]></Name> <Address1><![CDATA[' . $address->address_street . ']]></Address1> <Address2><![CDATA[' . $address->address_street2 . ']]></Address2> <City><![CDATA[' . $address->address_city . ']]></City> <State><![CDATA[' . $address->address_state . ']]></State> <PostalCode><![CDATA[' . $address->address_post_code . ']]></PostalCode> <Country><![CDATA[' . $countryCode . ']]></Country> </ShipTo> </Customer> <Items>'; .... in order to have this : [ ![shipOrig2.png](/forum/attachment/32190) ](/forum/attachment/32190 "shipOrig2.png") Hope this will works. Regards - [ ![shipOrig2.png](/forum/attachment/32190) ](/forum/attachment/32190 "shipOrig2.png") [ ](/forum/attachment/32190?download=1 "shipOrig2.png") - [ ![shipOrig.png](/forum/attachment/32191) ](/forum/attachment/32191 "shipOrig.png") [ ](/forum/attachment/32191?download=1 "shipOrig.png") Last edit: 10 years 4 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")** - [![blackfrog's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36484.jpg)](/forum/user/36484-blackfrog "View blackfrog's Profile") Topic Author - [ Offline](/forum/user/36484-blackfrog) Less More - Posts: 62 - Thank you received: 1 - - 10 years 4 months ago [\#243847](#243847) by [blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile") Replied by *[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#243847 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* This was produced when I put in the code: Parse error: syntax error, unexpected '<' in /home/surviv55/public_html/plugins/system/shipstation/shipstation.php on line 172 Attached is my file *This attachment is hidden for guests. Please log in or register to see it.* Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 4 months ago - 10 years 4 months ago [\#243878](#243878) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipstation won't propagate with order info](/forum/28-shipping-methods/884890-shipstation-wont-propagate-with-order-info#243878 "-- url of the page with the problem -- : www.survivalbreakdownbow.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have followed the instructions for set up... Shipstation confirms that it is linked in to Hikashop... When an order is placed and payed for, the info doesn't go from Hikashop to Shipstation and I'm not sure what I'm missing here. Here are screen shots of the set up:")* Hello, I don't understand the root issue, so can you try to process a connection test with file version please. **Note :** that this version have the required **custom Xml** for the first name **AND** the last name we speak about in previous message. Awaiting news from you. Regards Last edit: 10 years 4 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0ODkwLXNoaXBzdGF0aW9uLXdvbnQtcHJvcGFnYXRlLXdpdGgtb3JkZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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