[Skip to main content](#vessel-content) # Bug on Shipping methods ## - **[flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile")** - [![flechevagabonde's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile") Topic Author - [ Offline](/forum/user/43479-flechevagabonde) Less More - Posts: 5 - Thank you received: 0 - - 10 years 4 months ago [\#242371](#242371) by [flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile") *[Bug on Shipping methods](/forum/28-shipping-methods/884970-bug-on-shipping-methods#242371 "Hello, I am facing a problem with the shipping methods of my eshop. When I put a product in my cart and go to the checkout, everything is fine, but let's say I want to add some other products, when I go back to the checkout, the delivery costs remains the same and the default shipping method (with the right price) is unchecked. Any idea how I could fix this ? Thanks again for helping.")* was created by *[flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile")* Hello, I am facing a problem with the shipping methods of my eshop. When I put a product in my cart and go to the checkout, everything is fine, but let's say I want to add some other products, when I go back to the checkout, the delivery costs remains the same and the default shipping method (with the right price) is unchecked. Any idea how I could fix this ? Thanks again for helping. - [ ![Capture_decran_2016-06-08_a_10_18_50.png](/forum/attachment/31957) ](/forum/attachment/31957 "...a_10_18_50.png") [ ](/forum/attachment/31957?download=1 "...a_10_18_50.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0OTcwLWJ1Zy1vbi1zaGlwcGluZy1tZXRob2RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 4 months ago [\#242381](#242381) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Bug on Shipping methods](/forum/28-shipping-methods/884970-bug-on-shipping-methods#242381 "Hello, I am facing a problem with the shipping methods of my eshop. When I put a product in my cart and go to the checkout, everything is fine, but let's say I want to add some other products, when I go back to the checkout, the delivery costs remains the same and the default shipping method (with the right price) is unchecked. Any idea how I could fix this ? Thanks again for helping.")* Hello, The solution can be to : - Go to the page "Hikashop->System->Configuration->Checkout" - Set the "Auto select default shipping and payment methods" option to YES - Set the "Auto submit shipping and payment methods selection" option to YES Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0OTcwLWJ1Zy1vbi1zaGlwcGluZy1tZXRob2RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile")** - [![flechevagabonde's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile") Topic Author - [ Offline](/forum/user/43479-flechevagabonde) Less More - Posts: 5 - Thank you received: 0 - - 10 years 4 months ago [\#242519](#242519) by [flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile") Replied by *[flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile")* on topic *[Bug on Shipping methods](/forum/28-shipping-methods/884970-bug-on-shipping-methods#242519 "Hello, I am facing a problem with the shipping methods of my eshop. When I put a product in my cart and go to the checkout, everything is fine, but let's say I want to add some other products, when I go back to the checkout, the delivery costs remains the same and the default shipping method (with the right price) is unchecked. Any idea how I could fix this ? Thanks again for helping.")* Hello Mohamed, thanks for your concern, I have been checking your advices but the Checkout configuration was already like this in my settings, so the problem is still on and I have no clue how to fix it. Any other ideas ? Do you need to access my backoffice ? Thanks for your help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0OTcwLWJ1Zy1vbi1zaGlwcGluZy1tZXRob2RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 4 months ago - 10 years 4 months ago [\#242529](#242529) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Bug on Shipping methods](/forum/28-shipping-methods/884970-bug-on-shipping-methods#242529 "Hello, I am facing a problem with the shipping methods of my eshop. When I put a product in my cart and go to the checkout, everything is fine, but let's say I want to add some other products, when I go back to the checkout, the delivery costs remains the same and the default shipping method (with the right price) is unchecked. Any idea how I could fix this ? Thanks again for helping.")* Hello, > Do you need to access my backoffice ? Sure, you can send it through our contact form so that we can directly test it on your end : [ www.hikashop.com/support/contact-us.html](http://www.hikashop.com/support/contact-us.html) Thank you. Last edit: 10 years 4 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0OTcwLWJ1Zy1vbi1zaGlwcGluZy1tZXRob2RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 4 months ago - 10 years 4 months ago [\#242683](#242683) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Bug on Shipping methods](/forum/28-shipping-methods/884970-bug-on-shipping-methods#242683 "Hello, I am facing a problem with the shipping methods of my eshop. When I put a product in my cart and go to the checkout, everything is fine, but let's say I want to add some other products, when I go back to the checkout, the delivery costs remains the same and the default shipping method (with the right price) is unchecked. Any idea how I could fix this ? Thanks again for helping.")* Hello, I just tested it on your end and when I add another product on my cart the checkout page is correctly "refreshed" and the cart of your checkout workflow correctly display a shipping method with a price set to 9,50 €. Can you explain me with more details how and through which link did you exactly added your second product on your cart ? Thank you. Last edit: 10 years 4 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0OTcwLWJ1Zy1vbi1zaGlwcGluZy1tZXRob2RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile")** - [![flechevagabonde's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile") Topic Author - [ Offline](/forum/user/43479-flechevagabonde) Less More - Posts: 5 - Thank you received: 0 - - 10 years 4 months ago [\#242710](#242710) by [flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile") Replied by *[flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile")* on topic *[Bug on Shipping methods](/forum/28-shipping-methods/884970-bug-on-shipping-methods#242710 "Hello, I am facing a problem with the shipping methods of my eshop. When I put a product in my cart and go to the checkout, everything is fine, but let's say I want to add some other products, when I go back to the checkout, the delivery costs remains the same and the default shipping method (with the right price) is unchecked. Any idea how I could fix this ? Thanks again for helping.")* Hi, empty your cart, the n for example go on this page and add a product to your cart [ www.toniandguy.fr/accessoires-tg/peignes](http://www.toniandguy.fr/accessoires-tg/peignes) then go on this page [ www.toniandguy.fr/materiel-tg/seche-cheveux](http://www.toniandguy.fr/materiel-tg/seche-cheveux) and add the first product on the left Séchoir label.m Turbo 3200 and go to your cart, you can see what is on the screenshot attached ? - [ ![Capture_decran_2016-06-10_a_19_06_25.png](/forum/attachment/32008) ](/forum/attachment/32008 "...a_19_06_25.png") [ ](/forum/attachment/32008?download=1 "...a_19_06_25.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0OTcwLWJ1Zy1vbi1zaGlwcGluZy1tZXRob2RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 4 months ago [\#242844](#242844) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Bug on Shipping methods](/forum/28-shipping-methods/884970-bug-on-shipping-methods#242844 "Hello, I am facing a problem with the shipping methods of my eshop. When I put a product in my cart and go to the checkout, everything is fine, but let's say I want to add some other products, when I go back to the checkout, the delivery costs remains the same and the default shipping method (with the right price) is unchecked. Any idea how I could fix this ? Thanks again for helping.")* Hello, I finally correctly reproduced that issue on your website, but with the same configuration I wasn't able to reproduce the same issue on my end. Can you download the last Hikashop version through our website, install it and test it again with one of the default Joomla template, so that we can be sure that you won't have any override ? Thank you ! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0OTcwLWJ1Zy1vbi1zaGlwcGluZy1tZXRob2RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile")** - [![flechevagabonde's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile") Topic Author - [ Offline](/forum/user/43479-flechevagabonde) Less More - Posts: 5 - Thank you received: 0 - - 10 years 4 months ago - 10 years 4 months ago [\#242857](#242857) by [flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile") Replied by *[flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile")* on topic *[Bug on Shipping methods](/forum/28-shipping-methods/884970-bug-on-shipping-methods#242857 "Hello, I am facing a problem with the shipping methods of my eshop. When I put a product in my cart and go to the checkout, everything is fine, but let's say I want to add some other products, when I go back to the checkout, the delivery costs remains the same and the default shipping method (with the right price) is unchecked. Any idea how I could fix this ? Thanks again for helping.")* Hello, I have installed the very last version of Hikashop and change the template (Beez Template as default) but unfortunately the problem with the shipping costs remains (as you can see in the Screenshot). As soon as I delete a product and then add another product, the La Poste shipping option is unchecked (with the right value) and my cart takes the old value of shipping. Any other suggestion ? Thanks update : I have now the error message just on top of my shipping option Mode de livraison this->shipping_id :array(1) { [0]=> string(3) "8@0" } - [ ![Capture_decran_2016-06-13_a_16_09_11.png](/forum/attachment/32044) ](/forum/attachment/32044 "...a_16_09_11.png") [ ](/forum/attachment/32044?download=1 "...a_16_09_11.png") Last edit: 10 years 4 months ago by [flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0OTcwLWJ1Zy1vbi1zaGlwcGluZy1tZXRob2RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 4 months ago [\#242862](#242862) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Bug on Shipping methods](/forum/28-shipping-methods/884970-bug-on-shipping-methods#242862 "Hello, I am facing a problem with the shipping methods of my eshop. When I put a product in my cart and go to the checkout, everything is fine, but let's say I want to add some other products, when I go back to the checkout, the delivery costs remains the same and the default shipping method (with the right price) is unchecked. Any idea how I could fix this ? Thanks again for helping.")* Hello, I'm sorry but I just tested it again through your website by : - Adding the "peignes" product (the LaPost 5.90€ was correctly selected) [ www.toniandguy.fr/accessoires-tg/peignes...ue-toni-guy-standard](http://www.toniandguy.fr/accessoires-tg/peignes/product/346-peigne-a-queue-toni-guy-standard) - Adding the "Séchoir" product (the LaPost 8.50€ was correctly selected) [ www.toniandguy.fr/materiel-tg/seche-chev...r-label-m-turbo-3200](http://www.toniandguy.fr/materiel-tg/seche-cheveux/product/371-sechoir-label-m-turbo-3200) Can you clear your browser cache and test it again ? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0OTcwLWJ1Zy1vbi1zaGlwcGluZy1tZXRob2RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile")** - [![flechevagabonde's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile") Topic Author - [ Offline](/forum/user/43479-flechevagabonde) Less More - Posts: 5 - Thank you received: 0 - - 10 years 4 months ago [\#242959](#242959) by [flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile") Replied by *[flechevagabonde](/forum/user/43479-flechevagabonde "View flechevagabonde's Profile")* on topic *[Bug on Shipping methods](/forum/28-shipping-methods/884970-bug-on-shipping-methods#242959 "Hello, I am facing a problem with the shipping methods of my eshop. When I put a product in my cart and go to the checkout, everything is fine, but let's say I want to add some other products, when I go back to the checkout, the delivery costs remains the same and the default shipping method (with the right price) is unchecked. Any idea how I could fix this ? Thanks again for helping.")* Hi Mohamed, I don't know if you changed anything but it seems to work now. I have just unpublished the Hikashop Envoimoinscher pluggin, I don't know if it was related. Yesterday as I was unpublishing and publishing the plugin I had error messages like this->shipping_id :array(1) { [0]=> string(3) "8@0" } And the message disappeared... Anyway, It seems to work, thanks for your patience (but I really would like to knwo what went wrong) Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0OTcwLWJ1Zy1vbi1zaGlwcGluZy1tZXRob2RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 4 months ago [\#242960](#242960) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Bug on Shipping methods](/forum/28-shipping-methods/884970-bug-on-shipping-methods#242960 "Hello, I am facing a problem with the shipping methods of my eshop. When I put a product in my cart and go to the checkout, everything is fine, but let's say I want to add some other products, when I go back to the checkout, the delivery costs remains the same and the default shipping method (with the right price) is unchecked. Any idea how I could fix this ? Thanks again for helping.")* Hello, > Yesterday as I was unpublishing and publishing the plugin I had error messages like > this->shipping\_id :array(1) { \[0\]=> string(3) "8@0" } Yes that was because we were performing so tests on your website, it should work fine now ! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg0OTcwLWJ1Zy1vbi1zaGlwcGluZy1tZXRob2RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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