[Skip to main content](#vessel-content) # FedEx error message: Package 1-weight is missing ## - **[deuce4884](/forum/user/38332-deuce4884 "View deuce4884's Profile")** - [![deuce4884's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38332-deuce4884 "View deuce4884's Profile") Topic Author - [ Offline](/forum/user/38332-deuce4884) Less More - Posts: 128 - Thank you received: 3 - - 10 years 4 months ago [\#244725](#244725) by [deuce4884](/forum/user/38332-deuce4884 "View deuce4884's Profile") *[FedEx error message: Package 1-weight is missing](/forum/28-shipping-methods/885412-fedex-error-message-package-1-weight-is-missing#244725 "-- HikaShop version -- : 2.5.1 -- Joomla version -- : 3.5.0 -- PHP version -- : 5.3.24 I have a customer who is trying to check out on our site. With everything in their cart it is throwing the error: The FedEx request failed with the message : Package 1 - Weight is missing or invalid. I've also attached a screenshot of it. I have weight and dimension restrictions in place on my shipping methods, but after calculating everything it falls fine to within the restrictions of one of the shipping methods. I've attached a couple of screenshots of the restrictions for the shipping method that it should fall into. All products have a weight as well. Some help with this would be very appreciated as it may cost me a nice order.")* was created by *[deuce4884](/forum/user/38332-deuce4884 "View deuce4884's Profile")* -- HikaShop version -- : 2.5.1 -- Joomla version -- : 3.5.0 -- PHP version -- : 5.3.24 I have a customer who is trying to check out on our site. With everything in their cart it is throwing the error: The FedEx request failed with the message : Package 1 - Weight is missing or invalid. I've also attached a screenshot of it. [ ![image.png](/forum/attachment/32474) ](/forum/attachment/32474 "image.png") I have weight and dimension restrictions in place on my shipping methods, but after calculating everything it falls fine to within the restrictions of one of the shipping methods. I've attached a couple of screenshots of the restrictions for the shipping method that it should fall into. All products have a weight as well. [ ![image_2016-07-04.png](/forum/attachment/32475) ](/forum/attachment/32475 "...2016-07-04.png") [ ![image_2016-07-04-2.png](/forum/attachment/32476) ](/forum/attachment/32476 "...16-07-04-2.png") Some help with this would be very appreciated as it may cost me a nice order. - [ ![image.png](/forum/attachment/32474) ](/forum/attachment/32474 "image.png") [ ](/forum/attachment/32474?download=1 "image.png") - [ ![image_2016-07-04.png](/forum/attachment/32475) ](/forum/attachment/32475 "...2016-07-04.png") [ ](/forum/attachment/32475?download=1 "...2016-07-04.png") - [ ![image_2016-07-04-2.png](/forum/attachment/32476) ](/forum/attachment/32476 "...16-07-04-2.png") [ ](/forum/attachment/32476?download=1 "...16-07-04-2.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg1NDEyLWZlZGV4LWVycm9yLW1lc3NhZ2UtcGFja2FnZS0xLXdlaWdodC1pcy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 4 months ago [\#244733](#244733) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[FedEx error message: Package 1-weight is missing](/forum/28-shipping-methods/885412-fedex-error-message-package-1-weight-is-missing#244733 "-- HikaShop version -- : 2.5.1 -- Joomla version -- : 3.5.0 -- PHP version -- : 5.3.24 I have a customer who is trying to check out on our site. With everything in their cart it is throwing the error: The FedEx request failed with the message : Package 1 - Weight is missing or invalid. I've also attached a screenshot of it. I have weight and dimension restrictions in place on my shipping methods, but after calculating everything it falls fine to within the restrictions of one of the shipping methods. I've attached a couple of screenshots of the restrictions for the shipping method that it should fall into. All products have a weight as well. Some help with this would be very appreciated as it may cost me a nice order.")* Hello, Can you check that you properly added a weight on your product configuration page ? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg1NDEyLWZlZGV4LWVycm9yLW1lc3NhZ2UtcGFja2FnZS0xLXdlaWdodC1pcy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[deuce4884](/forum/user/38332-deuce4884 "View deuce4884's Profile")** - [![deuce4884's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38332-deuce4884 "View deuce4884's Profile") Topic Author - [ Offline](/forum/user/38332-deuce4884) Less More - Posts: 128 - Thank you received: 3 - - 10 years 4 months ago [\#244800](#244800) by [deuce4884](/forum/user/38332-deuce4884 "View deuce4884's Profile") Replied by *[deuce4884](/forum/user/38332-deuce4884 "View deuce4884's Profile")* on topic *[FedEx error message: Package 1-weight is missing](/forum/28-shipping-methods/885412-fedex-error-message-package-1-weight-is-missing#244800 "-- HikaShop version -- : 2.5.1 -- Joomla version -- : 3.5.0 -- PHP version -- : 5.3.24 I have a customer who is trying to check out on our site. With everything in their cart it is throwing the error: The FedEx request failed with the message : Package 1 - Weight is missing or invalid. I've also attached a screenshot of it. I have weight and dimension restrictions in place on my shipping methods, but after calculating everything it falls fine to within the restrictions of one of the shipping methods. I've attached a couple of screenshots of the restrictions for the shipping method that it should fall into. All products have a weight as well. Some help with this would be very appreciated as it may cost me a nice order.")* I've checked and every product has a weight configured Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg1NDEyLWZlZGV4LWVycm9yLW1lc3NhZ2UtcGFja2FnZS0xLXdlaWdodC1pcy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 4 months ago [\#244808](#244808) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[FedEx error message: Package 1-weight is missing](/forum/28-shipping-methods/885412-fedex-error-message-package-1-weight-is-missing#244808 "-- HikaShop version -- : 2.5.1 -- Joomla version -- : 3.5.0 -- PHP version -- : 5.3.24 I have a customer who is trying to check out on our site. With everything in their cart it is throwing the error: The FedEx request failed with the message : Package 1 - Weight is missing or invalid. I've also attached a screenshot of it. I have weight and dimension restrictions in place on my shipping methods, but after calculating everything it falls fine to within the restrictions of one of the shipping methods. I've attached a couple of screenshots of the restrictions for the shipping method that it should fall into. All products have a weight as well. Some help with this would be very appreciated as it may cost me a nice order.")* Hello, Ok then, can you give us a temporary access to your back-end so that we can directly test and debug it ? You can send it through our contact form, don't forget to specify a link to that thread in your message : [ www.hikashop.com/support/contact-us.html](http://www.hikashop.com/support/contact-us.html) Thank you. 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