[Skip to main content](#vessel-content) # Canada Post shipping option not showing ## - **[coldrake](/forum/user/44216-coldrake "View coldrake's Profile")** - [![coldrake's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/44216-coldrake "View coldrake's Profile") Topic Author - [ Offline](/forum/user/44216-coldrake) Less More - Posts: 4 - Thank you received: 0 - - 10 years 3 months ago [\#246027](#246027) by [coldrake](/forum/user/44216-coldrake "View coldrake's Profile") *[Canada Post shipping option not showing](/forum/28-shipping-methods/885677-canada-post-shipping-option-not-showing#246027 "Hi, I am having a problem with the Canada Post shipping option displaying in the shopping cart. I have configured it according to the FAQ and the plug-in specific documentation however it doesn't show as an option in the cart. I published the manual shipping option and it is working fine. I also turned on Joomla errors but no error is generated. I have attached the current configuration of the plug in. Thanks for any assistance, Penny")* was created by *[coldrake](/forum/user/44216-coldrake "View coldrake's Profile")* Hi, I am having a problem with the Canada Post shipping option displaying in the shopping cart. I have configured it according to the FAQ and the plug-in specific documentation however it doesn't show as an option in the cart. I published the manual shipping option and it is working fine. I also turned on Joomla errors but no error is generated. I have attached the current configuration of the plug in. Thanks for any assistance, Penny - [ ![canada-post-issue.jpg](/forum/attachment/32729) ](/forum/attachment/32729 "...post-issue.jpg") [ ](/forum/attachment/32729?download=1 "...post-issue.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg1Njc3LWNhbmFkYS1wb3N0LXNoaXBwaW5nLW9wdGlvbi1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 10 years 3 months ago [\#246033](#246033) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Canada Post shipping option not showing](/forum/28-shipping-methods/885677-canada-post-shipping-option-not-showing#246033 "Hi, I am having a problem with the Canada Post shipping option displaying in the shopping cart. I have configured it according to the FAQ and the plug-in specific documentation however it doesn't show as an option in the cart. I published the manual shipping option and it is working fine. I also turned on Joomla errors but no error is generated. I have attached the current configuration of the plug in. Thanks for any assistance, Penny")* Hi, Did you set weight and dimensions in your products ? Also can you check that you didn't remove the "shipping" view from the "checkout workflow" setting of the HikaShop configuration ? Also, the CanadaPost shipping plugin asks CanadaPost how much is the fee and provides the weight/dimension of the products, and the customer address, so you need to be already logged in with a user and have already entered your address to see the shipping fees. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg1Njc3LWNhbmFkYS1wb3N0LXNoaXBwaW5nLW9wdGlvbi1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[coldrake](/forum/user/44216-coldrake "View coldrake's Profile")** - [![coldrake's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/44216-coldrake "View coldrake's Profile") Topic Author - [ Offline](/forum/user/44216-coldrake) Less More - Posts: 4 - Thank you received: 0 - - 10 years 3 months ago [\#246050](#246050) by [coldrake](/forum/user/44216-coldrake "View coldrake's Profile") Replied by *[coldrake](/forum/user/44216-coldrake "View coldrake's Profile")* on topic *[Canada Post shipping option not showing](/forum/28-shipping-methods/885677-canada-post-shipping-option-not-showing#246050 "Hi, I am having a problem with the Canada Post shipping option displaying in the shopping cart. I have configured it according to the FAQ and the plug-in specific documentation however it doesn't show as an option in the cart. I published the manual shipping option and it is working fine. I also turned on Joomla errors but no error is generated. I have attached the current configuration of the plug in. Thanks for any assistance, Penny")* You were correct. The dimensions weren't set in one of the products I was using for testing. Now I get the following error message. "Error while sending XML to CANADA POST. Error code: -2001. Message: Merchant CPC Id not found on server." I've double checked that the number I entered matched what the client provided. I've included a sanitised version of what she sent me. Does look like the correct form for the ID or has she sent me the wrong number? Thanks! - [ ![canada-post-api-key-example.jpg](/forum/attachment/32734) ](/forum/attachment/32734 "...ey-example.jpg") [ ](/forum/attachment/32734?download=1 "...ey-example.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg1Njc3LWNhbmFkYS1wb3N0LXNoaXBwaW5nLW9wdGlvbi1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 3 months ago [\#246066](#246066) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Canada Post shipping option not showing](/forum/28-shipping-methods/885677-canada-post-shipping-option-not-showing#246066 "Hi, I am having a problem with the Canada Post shipping option displaying in the shopping cart. I have configured it according to the FAQ and the plug-in specific documentation however it doesn't show as an option in the cart. I published the manual shipping option and it is working fine. I also turned on Joomla errors but no error is generated. I have attached the current configuration of the plug in. Thanks for any assistance, Penny")* Hello, I think that you're using a wrong ID, you should ask her for her **CPC** ID, and if she doesn't have it then she should directly ask it to the Canada Post shipping platform. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg1Njc3LWNhbmFkYS1wb3N0LXNoaXBwaW5nLW9wdGlvbi1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[coldrake](/forum/user/44216-coldrake "View coldrake's Profile")** - [![coldrake's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/44216-coldrake "View coldrake's Profile") Topic Author - [ Offline](/forum/user/44216-coldrake) Less More - Posts: 4 - Thank you received: 0 - - 10 years 3 months ago [\#246147](#246147) by [coldrake](/forum/user/44216-coldrake "View coldrake's Profile") Replied by *[coldrake](/forum/user/44216-coldrake "View coldrake's Profile")* on topic *[Canada Post shipping option not showing](/forum/28-shipping-methods/885677-canada-post-shipping-option-not-showing#246147 "Hi, I am having a problem with the Canada Post shipping option displaying in the shopping cart. I have configured it according to the FAQ and the plug-in specific documentation however it doesn't show as an option in the cart. I published the manual shipping option and it is working fine. I also turned on Joomla errors but no error is generated. I have attached the current configuration of the plug in. Thanks for any assistance, Penny")* Okay. I'll follow up with her on that. Thanks for the help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg1Njc3LWNhbmFkYS1wb3N0LXNoaXBwaW5nLW9wdGlvbi1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[coldrake](/forum/user/44216-coldrake "View coldrake's Profile")** - [![coldrake's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/44216-coldrake "View coldrake's Profile") Topic Author - [ Offline](/forum/user/44216-coldrake) Less More - Posts: 4 - Thank you received: 0 - - 10 years 2 months ago [\#246719](#246719) by [coldrake](/forum/user/44216-coldrake "View coldrake's Profile") Replied by *[coldrake](/forum/user/44216-coldrake "View coldrake's Profile")* on topic *[Canada Post shipping option not showing](/forum/28-shipping-methods/885677-canada-post-shipping-option-not-showing#246719 "Hi, I am having a problem with the Canada Post shipping option displaying in the shopping cart. I have configured it according to the FAQ and the plug-in specific documentation however it doesn't show as an option in the cart. I published the manual shipping option and it is working fine. I also turned on Joomla errors but no error is generated. I have attached the current configuration of the plug in. Thanks for any assistance, Penny")* Hi, We followed up with Canada Post and below is the reply we received. You may want to make note of the contact information for anyone else experiencing this problem. Thanks! --- You are attempting to use a solution powered by Sell Online, an older shipping solution no longer in active development and is not supported on the Developer Program forum. For any Sell Online Inquiries please contact 1 866-511-0546 or email at sellonline@canadapost.ca We highly recommend you to use a solution based on the Developer Program APIs if possible. Many thanks, The Developer Program team Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg1Njc3LWNhbmFkYS1wb3N0LXNoaXBwaW5nLW9wdGlvbi1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 2 months ago [\#246801](#246801) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Canada Post shipping option not showing](/forum/28-shipping-methods/885677-canada-post-shipping-option-not-showing#246801 "Hi, I am having a problem with the Canada Post shipping option displaying in the shopping cart. I have configured it according to the FAQ and the plug-in specific documentation however it doesn't show as an option in the cart. I published the manual shipping option and it is working fine. I also turned on Joomla errors but no error is generated. I have attached the current configuration of the plug in. Thanks for any assistance, Penny")* Hello, That's weird, I just tested it on my end and with a valid CPC ID and it worked perfectly fine, did you asked them how you can retrieve your own CPC ID ? Thanks for your feedback. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg1Njc3LWNhbmFkYS1wb3N0LXNoaXBwaW5nLW9wdGlvbi1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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