[Skip to main content](#vessel-content) # Shipping by minimum & maximum quantity not working ## - **[ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")** - [![ler@singmuiheng.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile") Topic Author - [ Offline](/forum/user/3330-ler-singmuiheng-com) Less More - Posts: 575 - Thank you received: 11 - - 10 years 2 months ago [\#248194](#248194) by [ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile") *[Shipping by minimum & maximum quantity not working](/forum/28-shipping-methods/886102-shipping-by-minimum-maximum-quantity-not-working#248194 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 We have configure 2 shipping method by minimum and maximum quantity as below However, whenever we save the restriction is not shown at shipping method listing as below When we try to check out with one item or 2 item, both shipping method shows together, and one important things, payment method is missing althought we put it at same step with shipping")* was created by *[ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")* -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 We have configure 2 shipping method by minimum and maximum quantity as below [ ![Precious_Little_Gift_-_Administration_-_Plugin__manual.png](/forum/attachment/33139) ](/forum/attachment/33139 "...in__manual.png") [ ![Precious_Little_Gift_-_Administration_-_Plugin__manual_1.png](/forum/attachment/33140) ](/forum/attachment/33140 "...__manual_1.png") However, whenever we save the restriction is not shown at shipping method listing as below [ ![Precious_Little_Gift_-_Administration_-_Plugins.png](/forum/attachment/33141) ](/forum/attachment/33141 "..._-_Plugins.png") When we try to check out with one item or 2 item, both shipping method shows together, and one important things, payment method is missing althought we put it at same step with shipping - [ ![Precious_Little_Gift_-_Administration_-_Plugin__manual.png](/forum/attachment/33139) ](/forum/attachment/33139 "...in__manual.png") [ ](/forum/attachment/33139?download=1 "...in__manual.png") - [ ![Precious_Little_Gift_-_Administration_-_Plugin__manual_1.png](/forum/attachment/33140) ](/forum/attachment/33140 "...__manual_1.png") [ ](/forum/attachment/33140?download=1 "...__manual_1.png") - [ ![Precious_Little_Gift_-_Administration_-_Plugins.png](/forum/attachment/33141) ](/forum/attachment/33141 "..._-_Plugins.png") [ ](/forum/attachment/33141?download=1 "..._-_Plugins.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MTAyLXNoaXBwaW5nLWJ5LW1pbmltdW0tbWF4aW11bS1xdWFudGl0eS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 10 years 2 months ago [\#248199](#248199) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping by minimum & maximum quantity not working](/forum/28-shipping-methods/886102-shipping-by-minimum-maximum-quantity-not-working#248199 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 We have configure 2 shipping method by minimum and maximum quantity as below However, whenever we save the restriction is not shown at shipping method listing as below When we try to check out with one item or 2 item, both shipping method shows together, and one important things, payment method is missing althought we put it at same step with shipping")* Hi, 1. Do you see the restriction if you edit the shipping method ? If yes, then it's taken into account and it's just the listing not supporting yet the display of that restriction. 2. You say that you see both shipping methods with one item in the cart, but that's norma. Look at the settings of your shipping methods: one is for a max quantity of 2 and the other is for one item in the cart. So for 1 item, both should display, for 2, only the second one should, and for 3 no shipping methods should display. Could you please double check your tests ? 3. The payment method missing is because of one of these points: [ www.hikashop.com/support/documentation/106-faq.html#paym](https://www.hikashop.com/support/documentation/106-faq.html#paym) So please check eahc one. Looking at your screenshot, I would wager that you're trying to use a payment gateway which doesn't support the currency MYR, and thus the payment method isn't displayed on the checkout because of that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MTAyLXNoaXBwaW5nLWJ5LW1pbmltdW0tbWF4aW11bS1xdWFudGl0eS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")** - [![ler@singmuiheng.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile") Topic Author - [ Offline](/forum/user/3330-ler-singmuiheng-com) Less More - Posts: 575 - Thank you received: 11 - - 10 years 2 months ago [\#248470](#248470) by [ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile") Replied by *[ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")* on topic *[Shipping by minimum & maximum quantity not working](/forum/28-shipping-methods/886102-shipping-by-minimum-maximum-quantity-not-working#248470 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 We have configure 2 shipping method by minimum and maximum quantity as below However, whenever we save the restriction is not shown at shipping method listing as below When we try to check out with one item or 2 item, both shipping method shows together, and one important things, payment method is missing althought we put it at same step with shipping")* > nicolas wrote: Hi, > > 1\. Do you see the restriction if you edit the shipping method ? If yes, then it's taken into account and it's just the listing not supporting yet the display of that restriction. > Nope, the min qty and max qty was not reflected as in screen shot after we hit save > [ hikashop.com/media/kunena/attachments/33...ration\_-\_Plugins.png](http://hikashop.com/media/kunena/attachments/3330/Precious_Little_Gift_-_Administration_-_Plugins.png) > > > 2\. You say that you see both shipping methods with one item in the cart, but that's norma. Look at the settings of your shipping methods: one is for a max quantity of 2 and the other is for one item in the cart. So for 1 item, both should display, for 2, only the second one should, and for 3 no shipping methods should display. Could you please double check your tests ? > > 3\. The payment method missing is because of one of these points: > [ www.hikashop.com/support/documentation/106-faq.html#paym](https://www.hikashop.com/support/documentation/106-faq.html#paym) > So please check eahc one. Looking at your screenshot, I would wager that you're trying to use a payment gateway which doesn't support the currency MYR, and thus the payment method isn't displayed on the checkout because of that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MTAyLXNoaXBwaW5nLWJ5LW1pbmltdW0tbWF4aW11bS1xdWFudGl0eS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 2 months ago [\#248484](#248484) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping by minimum & maximum quantity not working](/forum/28-shipping-methods/886102-shipping-by-minimum-maximum-quantity-not-working#248484 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 We have configure 2 shipping method by minimum and maximum quantity as below However, whenever we save the restriction is not shown at shipping method listing as below When we try to check out with one item or 2 item, both shipping method shows together, and one important things, payment method is missing althought we put it at same step with shipping")* Hello, > Nope, the min qty and max qty was not reflected as in screen shot after we hit save Can you give us more information about it ? do you mean that you were not able to save your shipping configuration ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MTAyLXNoaXBwaW5nLWJ5LW1pbmltdW0tbWF4aW11bS1xdWFudGl0eS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")** - [![ler@singmuiheng.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile") Topic Author - [ Offline](/forum/user/3330-ler-singmuiheng-com) Less More - Posts: 575 - Thank you received: 11 - - 10 years 2 months ago [\#248611](#248611) by [ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile") Replied by *[ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")* on topic *[Shipping by minimum & maximum quantity not working](/forum/28-shipping-methods/886102-shipping-by-minimum-maximum-quantity-not-working#248611 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 We have configure 2 shipping method by minimum and maximum quantity as below However, whenever we save the restriction is not shown at shipping method listing as below When we try to check out with one item or 2 item, both shipping method shows together, and one important things, payment method is missing althought we put it at same step with shipping")* > Mohamed Thelji wrote: Hello, > > > Nope, the min qty and max qty was not reflected as in screen shot after we hit save > > Can you give us more information about it ? do you mean that you were not able to save your shipping configuration ? Dear Theji Yes, it was not saved i have replicated the problem on demo.hikashop.com Please see the screen shot below [ ![Demo_HikaShop_-_Administration_-_Plugin__manual.png](/forum/attachment/33222) ](/forum/attachment/33222 "...in__manual.png") The restriction for min and max qty was not saved after hitting save and close button, please check for the 2 shipping method in demo site [ ![Demo_HikaShop_-_Administration_-_Plugins.png](/forum/attachment/33223) ](/forum/attachment/33223 "..._-_Plugins.png") - [ ![Demo_HikaShop_-_Administration_-_Plugin__manual.png](/forum/attachment/33222) ](/forum/attachment/33222 "...in__manual.png") [ ](/forum/attachment/33222?download=1 "...in__manual.png") - [ ![Demo_HikaShop_-_Administration_-_Plugins.png](/forum/attachment/33223) ](/forum/attachment/33223 "..._-_Plugins.png") [ ](/forum/attachment/33223?download=1 "..._-_Plugins.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MTAyLXNoaXBwaW5nLWJ5LW1pbmltdW0tbWF4aW11bS1xdWFudGl0eS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 2 months ago - 10 years 2 months ago [\#248660](#248660) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipping by minimum & maximum quantity not working](/forum/28-shipping-methods/886102-shipping-by-minimum-maximum-quantity-not-working#248660 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 We have configure 2 shipping method by minimum and maximum quantity as below However, whenever we save the restriction is not shown at shipping method listing as below When we try to check out with one item or 2 item, both shipping method shows together, and one important things, payment method is missing althought we put it at same step with shipping")* Hello, I process some tests on **demo.hikashop.com**, and I succeed to **save** min & maw quantity restrictions. It's strange that you are unable to **save** min restriction... [ ![MinQtity.png](/forum/attachment/33232) ](/forum/attachment/33232 "MinQtity.png") Can you provide some **backend access references** in order we can process tests on your backend configuration. Use our [ **Contact us**](https://www.hikashop.com/support/contact-us.html) form, to provide these references **AND** add an **Url link** to this topic. Awaiting news from you. Regards - [ ![MinQtity.png](/forum/attachment/33232) ](/forum/attachment/33232 "MinQtity.png") [ ](/forum/attachment/33232?download=1 "MinQtity.png") Last edit: 10 years 2 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MTAyLXNoaXBwaW5nLWJ5LW1pbmltdW0tbWF4aW11bS1xdWFudGl0eS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")** - [![ler@singmuiheng.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile") Topic Author - [ Offline](/forum/user/3330-ler-singmuiheng-com) Less More - Posts: 575 - Thank you received: 11 - - 10 years 2 months ago [\#248696](#248696) by [ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile") Replied by *[ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")* on topic *[Shipping by minimum & maximum quantity not working](/forum/28-shipping-methods/886102-shipping-by-minimum-maximum-quantity-not-working#248696 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 We have configure 2 shipping method by minimum and maximum quantity as below However, whenever we save the restriction is not shown at shipping method listing as below When we try to check out with one item or 2 item, both shipping method shows together, and one important things, payment method is missing althought we put it at same step with shipping")* Dear Philip it happen on every recent version of hikashop including your demo Please help to provide your screen shot of below page after you save your min and max quantity restriction on demo.hikashop.com [ ![Demo_HikaShop_-_Administration_-_Plugins_2016-08-30.png](/forum/attachment/33246) ](/forum/attachment/33246 "...2016-08-30.png") > Philip wrote: Hello, > > I process some tests on **demo.hikashop.com**, and I succeed to **save** min & maw quantity restrictions. > > It's strange that you are unable to **save** min restriction... > > [ ![MinQtity.png](/forum/attachment/33232) ](/forum/attachment/33232 "MinQtity.png") > > > > Can you provide some **backend access references** in order we can process tests on your backend configuration. > Use our [ **Contact us**](https://www.hikashop.com/support/contact-us.html) form, to provide these references **AND** add an **Url link** to this topic. > > Awaiting news from you. > > Regards - [ ![Demo_HikaShop_-_Administration_-_Plugins_2016-08-30.png](/forum/attachment/33246) ](/forum/attachment/33246 "...2016-08-30.png") [ ](/forum/attachment/33246?download=1 "...2016-08-30.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MTAyLXNoaXBwaW5nLWJ5LW1pbmltdW0tbWF4aW11bS1xdWFudGl0eS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 2 months ago [\#248707](#248707) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping by minimum & maximum quantity not working](/forum/28-shipping-methods/886102-shipping-by-minimum-maximum-quantity-not-working#248707 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 We have configure 2 shipping method by minimum and maximum quantity as below However, whenever we save the restriction is not shown at shipping method listing as below When we try to check out with one item or 2 item, both shipping method shows together, and one important things, payment method is missing althought we put it at same step with shipping")* Hello, Actually, even if the "Min qty" stay empty, without setting a value for that option, its default value will be 1 (you can only use a shipping method if you have at least 1 product in your cart). Also, when I test it through the demo website the minimum quantity is always correctly saved even if I set it to 1 - 0 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MTAyLXNoaXBwaW5nLWJ5LW1pbmltdW0tbWF4aW11bS1xdWFudGl0eS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")** - [![ler@singmuiheng.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile") Topic Author - [ Offline](/forum/user/3330-ler-singmuiheng-com) Less More - Posts: 575 - Thank you received: 11 - - 10 years 2 months ago [\#248788](#248788) by [ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile") Replied by *[ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")* on topic *[Shipping by minimum & maximum quantity not working](/forum/28-shipping-methods/886102-shipping-by-minimum-maximum-quantity-not-working#248788 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 We have configure 2 shipping method by minimum and maximum quantity as below However, whenever we save the restriction is not shown at shipping method listing as below When we try to check out with one item or 2 item, both shipping method shows together, and one important things, payment method is missing althought we put it at same step with shipping")* Dear Thelji This is the screen after i "save and close" restriction of minimum quantity 1 and maximum quantity 5 on demo.hikashop.com Can you give me your successful screen shot? [ ![Demo_HikaShop_-_Administration_-_Plugins_1.png](/forum/attachment/33269) ](/forum/attachment/33269 "..._Plugins_1.png") > Mohamed Thelji wrote: Hello, > > Actually, even if the "Min qty" stay empty, without setting a value for that option, its default value will be 1 (you can only use a shipping method if you have at least 1 product in your cart). > > Also, when I test it through the demo website the minimum quantity is always correctly saved even if I set it to 1 - 0 - [ ![Demo_HikaShop_-_Administration_-_Plugins_1.png](/forum/attachment/33269) ](/forum/attachment/33269 "..._Plugins_1.png") [ ](/forum/attachment/33269?download=1 "..._Plugins_1.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MTAyLXNoaXBwaW5nLWJ5LW1pbmltdW0tbWF4aW11bS1xdWFudGl0eS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 2 months ago - 10 years 2 months ago [\#248820](#248820) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping by minimum & maximum quantity not working](/forum/28-shipping-methods/886102-shipping-by-minimum-maximum-quantity-not-working#248820 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 We have configure 2 shipping method by minimum and maximum quantity as below However, whenever we save the restriction is not shown at shipping method listing as below When we try to check out with one item or 2 item, both shipping method shows together, and one important things, payment method is missing althought we put it at same step with shipping")* Hello, It's true that the "Minimum/Maximum quantity" restrictions are not listed through the "Restrictions" column of the shipping method listing page ("Hikashop->System->Shipping methods"), both these options are correctly saved if you go through your shipping method configuration page. - [ ![Demo_HikaShop_-_Administration_-_Plugin__manual_-_Google_Chrome_2016-08-31_09_33_20.png](/forum/attachment/33271) ](/forum/attachment/33271 "...1_09_33_20.png") [ ](/forum/attachment/33271?download=1 "...1_09_33_20.png") Last edit: 10 years 2 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). 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