[Skip to main content](#vessel-content) # FedEx amounts incorrect when item had no variant ## - **[beemerrider](/forum/user/906-beemerrider "View beemerrider's Profile")** - [![beemerrider's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/906-beemerrider "View beemerrider's Profile") Topic Author - [ Offline](/forum/user/906-beemerrider) Less More - Posts: 24 - Thank you received: 4 - - 10 years 2 months ago [\#248329](#248329) by [beemerrider](/forum/user/906-beemerrider "View beemerrider's Profile") *[FedEx amounts incorrect when item had no variant](/forum/28-shipping-methods/886128-fedex-amounts-incorrect-when-item-had-no-variant#248329 "-- url of the page with the problem -- : plonkers.formationsdev.com/index.php/hik...for-products-listing -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- PHP version -- : 7.0.9 -- Browser(s) name and version -- : Chrome 46 -- Error-message(debug-mod must be tuned on) -- : None If any of my products have variants and the weight and dimensions are input into the variant, the FedEx shipping amounts appear close enough. If on a product with no variant and the weight and dimensions are entered on the main product page. The amount for shipping that product is way to low. Example product with no variant and a weight of 18 lbs shows shipping for $13 USD Product with variants and a weight of 4.5 lbs shows a shipping charge of $18.74 USD")* was created by *[beemerrider](/forum/user/906-beemerrider "View beemerrider's Profile")* -- url of the page with the problem -- : [ plonkers.formationsdev.com/index.php/hik...for-products-listing](http://plonkers.formationsdev.com/index.php/hikashop-menu-for-products-listing) -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- PHP version -- : 7.0.9 -- Browser(s) name and version -- : Chrome 46 -- Error-message(debug-mod must be tuned on) -- : None If any of my products have variants and the weight and dimensions are input into the variant, the FedEx shipping amounts appear close enough. If on a product with no variant and the weight and dimensions are entered on the main product page. The amount for shipping that product is way to low. Example product with no variant and a weight of 18 lbs shows shipping for $13 USD Product with variants and a weight of 4.5 lbs shows a shipping charge of $18.74 USD Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MTI4LWZlZGV4LWFtb3VudHMtaW5jb3JyZWN0LXdoZW4taXRlbS1oYWQtbm8tdmFyaWFudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 2 months ago [\#248340](#248340) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[FedEx amounts incorrect when item had no variant](/forum/28-shipping-methods/886128-fedex-amounts-incorrect-when-item-had-no-variant#248340 "-- url of the page with the problem -- : plonkers.formationsdev.com/index.php/hik...for-products-listing -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- PHP version -- : 7.0.9 -- Browser(s) name and version -- : Chrome 46 -- Error-message(debug-mod must be tuned on) -- : None If any of my products have variants and the weight and dimensions are input into the variant, the FedEx shipping amounts appear close enough. If on a product with no variant and the weight and dimensions are entered on the main product page. The amount for shipping that product is way to low. Example product with no variant and a weight of 18 lbs shows shipping for $13 USD Product with variants and a weight of 4.5 lbs shows a shipping charge of $18.74 USD")* Hello, Can you show us some screenshots of how you configured your FedEx shipping method and of the products that were on your cart so that I can correctly reproduce it on my end ? Thank you ! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MTI4LWZlZGV4LWFtb3VudHMtaW5jb3JyZWN0LXdoZW4taXRlbS1oYWQtbm8tdmFyaWFudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[beemerrider](/forum/user/906-beemerrider "View beemerrider's Profile")** - [![beemerrider's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/906-beemerrider "View beemerrider's Profile") Topic Author - [ Offline](/forum/user/906-beemerrider) Less More - Posts: 24 - Thank you received: 4 - - 10 years 2 months ago - 10 years 2 months ago [\#248381](#248381) by [beemerrider](/forum/user/906-beemerrider "View beemerrider's Profile") Replied by *[beemerrider](/forum/user/906-beemerrider "View beemerrider's Profile")* on topic *[FedEx amounts incorrect when item had no variant](/forum/28-shipping-methods/886128-fedex-amounts-incorrect-when-item-had-no-variant#248381 "-- url of the page with the problem -- : plonkers.formationsdev.com/index.php/hik...for-products-listing -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- PHP version -- : 7.0.9 -- Browser(s) name and version -- : Chrome 46 -- Error-message(debug-mod must be tuned on) -- : None If any of my products have variants and the weight and dimensions are input into the variant, the FedEx shipping amounts appear close enough. If on a product with no variant and the weight and dimensions are entered on the main product page. The amount for shipping that product is way to low. Example product with no variant and a weight of 18 lbs shows shipping for $13 USD Product with variants and a weight of 4.5 lbs shows a shipping charge of $18.74 USD")* Payment plugin is in sandbox mode, so if you need to go through the check out process no orders will be placed. FedEx shipping is live though and should be giving the correct shipping amounts. Products to test are kettle corn and basket, kettle corn showing correct and basket is way too low of price. [ ![FedEx_Configuration.jpg](/forum/attachment/33170) ](/forum/attachment/33170 "...figuration.jpg") [ ![kettle_corn_variant_page.jpg](/forum/attachment/33171) ](/forum/attachment/33171 "...riant_page.jpg") [ ![kettle_corn_with_variant_.jpg](/forum/attachment/33172) ](/forum/attachment/33172 "...h_variant_.jpg") [ ![basket_product_with_no_variants.jpg](/forum/attachment/33173) ](/forum/attachment/33173 "...o_variants.jpg") - [ ![FedEx_Configuration.jpg](/forum/attachment/33170) ](/forum/attachment/33170 "...figuration.jpg") [ ](/forum/attachment/33170?download=1 "...figuration.jpg") - [ ![kettle_corn_variant_page.jpg](/forum/attachment/33171) ](/forum/attachment/33171 "...riant_page.jpg") [ ](/forum/attachment/33171?download=1 "...riant_page.jpg") - [ ![kettle_corn_with_variant_.jpg](/forum/attachment/33172) ](/forum/attachment/33172 "...h_variant_.jpg") [ ](/forum/attachment/33172?download=1 "...h_variant_.jpg") - [ ![basket_product_with_no_variants.jpg](/forum/attachment/33173) ](/forum/attachment/33173 "...o_variants.jpg") [ ](/forum/attachment/33173?download=1 "...o_variants.jpg") Last edit: 10 years 2 months ago by [beemerrider](/forum/user/906-beemerrider "View beemerrider's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MTI4LWZlZGV4LWFtb3VudHMtaW5jb3JyZWN0LXdoZW4taXRlbS1oYWQtbm8tdmFyaWFudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 2 months ago [\#248411](#248411) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[FedEx amounts incorrect when item had no variant](/forum/28-shipping-methods/886128-fedex-amounts-incorrect-when-item-had-no-variant#248411 "-- url of the page with the problem -- : plonkers.formationsdev.com/index.php/hik...for-products-listing -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- PHP version -- : 7.0.9 -- Browser(s) name and version -- : Chrome 46 -- Error-message(debug-mod must be tuned on) -- : None If any of my products have variants and the weight and dimensions are input into the variant, the FedEx shipping amounts appear close enough. If on a product with no variant and the weight and dimensions are entered on the main product page. The amount for shipping that product is way to low. Example product with no variant and a weight of 18 lbs shows shipping for $13 USD Product with variants and a weight of 4.5 lbs shows a shipping charge of $18.74 USD")* Hello, I wasn't able to reproduce your issue on my end, can you give us a temporary back-end access to your website so that we can directly test it ? You can send it through our contact form : [ www.hikashop.com/support/contact-us.html](http://www.hikashop.com/support/contact-us.html) Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MTI4LWZlZGV4LWFtb3VudHMtaW5jb3JyZWN0LXdoZW4taXRlbS1oYWQtbm8tdmFyaWFudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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