[Skip to main content](#vessel-content) # Fedex Smart Post ## - **[mojooutdoors-holden](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile")** - [![mojooutdoors-holden's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile") Topic Author - [ Offline](/forum/user/12526-mojooutdoors-holden) Less More - Posts: 303 - Thank you received: 18 - - 10 years 2 months ago - 10 years 2 months ago [\#248882](#248882) by [mojooutdoors-holden](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile") *[Fedex Smart Post](/forum/28-shipping-methods/886229-fedex-smart-post#248882 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 -- Browser(s) name and version -- : Chrome (latest stable) -- Error-message(debug-mod must be tuned on) -- : Message The FedEx request failed with the message : SmartPostShipmentDetail object cannot be null. Response SMART_POST : I have my Fedex shipping plugin configured. All fedex shipping options work except the fedex smart post option. I have consulted Fedex and they claim that the plugin is not sending the "SmartPost Detail element?" Any idea why the plugin isn't sending the SmartPost request to Fedex? Very odd that the other Fedex shipping options are working properly.")* was created by *[mojooutdoors-holden](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile")* -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 -- Browser(s) name and version -- : Chrome (latest stable) -- Error-message(debug-mod must be tuned on) -- : Message The FedEx request failed with the message : SmartPostShipmentDetail object cannot be null. Response SMART_POST : Code: stdClass::__set_state(array( 'HighestSeverity' => 'ERROR', 'Notifications' => stdClass::__set_state(array( 'Severity' => 'ERROR', 'Source' => 'crs', 'Code' => '954', 'Message' => 'SmartPostShipmentDetail object cannot be null.', 'LocalizedMessage' => 'SmartPostShipmentDetail object cannot be null.', )), 'TransactionDetail' => stdClass::__set_state(array( 'CustomerTransactionId' => ' *** Rate Request v10 using PHP ***', )), 'Version' => stdClass::__set_state(array( 'ServiceId' => 'crs', 'Major' => 10, 'Intermediate' => 0, 'Minor' => 0, )), )) I have my Fedex shipping plugin configured. All fedex shipping options work except the fedex smart post option. I have consulted Fedex and they claim that the plugin is not sending the "SmartPost Detail element?" Any idea why the plugin isn't sending the SmartPost request to Fedex? Very odd that the other Fedex shipping options are working properly. Last edit: 10 years 2 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Reason: [code] is nice Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MjI5LWZlZGV4LXNtYXJ0LXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 2 months ago [\#248914](#248914) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Fedex Smart Post](/forum/28-shipping-methods/886229-fedex-smart-post#248914 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 -- Browser(s) name and version -- : Chrome (latest stable) -- Error-message(debug-mod must be tuned on) -- : Message The FedEx request failed with the message : SmartPostShipmentDetail object cannot be null. Response SMART_POST : I have my Fedex shipping plugin configured. All fedex shipping options work except the fedex smart post option. I have consulted Fedex and they claim that the plugin is not sending the "SmartPost Detail element?" Any idea why the plugin isn't sending the SmartPost request to Fedex? Very odd that the other Fedex shipping options are working properly.")* Hello, You're right it's weird that the "SMART_POST" shipping services doesn't work, when I try to have access to their web service developer documentation, I'm facing that error message : > The page you requested may have been moved or deleted. > Please try one of the following: If you can ask them to provide their last developer documentation it will really help us to fix that issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MjI5LWZlZGV4LXNtYXJ0LXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mojooutdoors-holden](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile")** - [![mojooutdoors-holden's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile") Topic Author - [ Offline](/forum/user/12526-mojooutdoors-holden) Less More - Posts: 303 - Thank you received: 18 - - 10 years 2 months ago [\#249075](#249075) by [mojooutdoors-holden](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile") Replied by *[mojooutdoors-holden](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile")* on topic *[Fedex Smart Post](/forum/28-shipping-methods/886229-fedex-smart-post#249075 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 -- Browser(s) name and version -- : Chrome (latest stable) -- Error-message(debug-mod must be tuned on) -- : Message The FedEx request failed with the message : SmartPostShipmentDetail object cannot be null. Response SMART_POST : I have my Fedex shipping plugin configured. All fedex shipping options work except the fedex smart post option. I have consulted Fedex and they claim that the plugin is not sending the "SmartPost Detail element?" Any idea why the plugin isn't sending the SmartPost request to Fedex? Very odd that the other Fedex shipping options are working properly.")* Waiting on a response from our Fedex contact. I did a quick google search and found the developer resources page: [ www.fedex.com/us/developer/web-services/index.html](http://www.fedex.com/us/developer/web-services/index.html) Is this what you are looking for? The following user(s) said Thank You: [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MjI5LWZlZGV4LXNtYXJ0LXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 2 months ago [\#249156](#249156) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Fedex Smart Post](/forum/28-shipping-methods/886229-fedex-smart-post#249156 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 -- Browser(s) name and version -- : Chrome (latest stable) -- Error-message(debug-mod must be tuned on) -- : Message The FedEx request failed with the message : SmartPostShipmentDetail object cannot be null. Response SMART_POST : I have my Fedex shipping plugin configured. All fedex shipping options work except the fedex smart post option. I have consulted Fedex and they claim that the plugin is not sending the "SmartPost Detail element?" Any idea why the plugin isn't sending the SmartPost request to Fedex? Very odd that the other Fedex shipping options are working properly.")* Hello, Yes, but when I use the "Move to documentation" button and then login, I only have an error message saying : > The page you requested may have been moved or deleted. > Please try one of the following: > > If you bookmarked the page, please use the search at the top right corner to find what you are looking for. > If you typed in the address, be sure it was entered correctly. > If you clicked on a link from another page on fedex.com, use your back button and try again. > Waiting on a response from our Fedex contact. Thank you ! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MjI5LWZlZGV4LXNtYXJ0LXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mojooutdoors-holden](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile")** - [![mojooutdoors-holden's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile") Topic Author - [ Offline](/forum/user/12526-mojooutdoors-holden) Less More - Posts: 303 - Thank you received: 18 - - 10 years 2 months ago - 10 years 2 months ago [\#249356](#249356) by [mojooutdoors-holden](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile") Replied by *[mojooutdoors-holden](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile")* on topic *[Fedex Smart Post](/forum/28-shipping-methods/886229-fedex-smart-post#249356 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 -- Browser(s) name and version -- : Chrome (latest stable) -- Error-message(debug-mod must be tuned on) -- : Message The FedEx request failed with the message : SmartPostShipmentDetail object cannot be null. Response SMART_POST : I have my Fedex shipping plugin configured. All fedex shipping options work except the fedex smart post option. I have consulted Fedex and they claim that the plugin is not sending the "SmartPost Detail element?" Any idea why the plugin isn't sending the SmartPost request to Fedex? Very odd that the other Fedex shipping options are working properly.")* I have obtained the developer guide. I had no issues accessing via their developer portal? I tried attaching the developer guide, but says upload failed. Do you have an email i can send it to? Last edit: 10 years 2 months ago by [mojooutdoors-holden](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MjI5LWZlZGV4LXNtYXJ0LXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 10 years 2 months ago [\#249358](#249358) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Fedex Smart Post](/forum/28-shipping-methods/886229-fedex-smart-post#249358 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 -- Browser(s) name and version -- : Chrome (latest stable) -- Error-message(debug-mod must be tuned on) -- : Message The FedEx request failed with the message : SmartPostShipmentDetail object cannot be null. Response SMART_POST : I have my Fedex shipping plugin configured. All fedex shipping options work except the fedex smart post option. I have consulted Fedex and they claim that the plugin is not sending the "SmartPost Detail element?" Any idea why the plugin isn't sending the SmartPost request to Fedex? Very odd that the other Fedex shipping options are working properly.")* Hi, You can send an email to the contact address. There is also the "contact us" form that you can use for private content (private links/url). [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MjI5LWZlZGV4LXNtYXJ0LXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 2 months ago [\#249608](#249608) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Fedex Smart Post](/forum/28-shipping-methods/886229-fedex-smart-post#249608 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 -- Browser(s) name and version -- : Chrome (latest stable) -- Error-message(debug-mod must be tuned on) -- : Message The FedEx request failed with the message : SmartPostShipmentDetail object cannot be null. Response SMART_POST : I have my Fedex shipping plugin configured. All fedex shipping options work except the fedex smart post option. I have consulted Fedex and they claim that the plugin is not sending the "SmartPost Detail element?" Any idea why the plugin isn't sending the SmartPost request to Fedex? Very odd that the other Fedex shipping options are working properly.")* Hello, We structured the request as they described it on their developer documentation but we are still having the "SmartPostShipmentDetail object cannot be null" error message even if the SmartPostShipmentDetail isn't null, so we contacted their support about it and we are waiting for a reply. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MjI5LWZlZGV4LXNtYXJ0LXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mojooutdoors-holden](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile")** - [![mojooutdoors-holden's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile") Topic Author - [ Offline](/forum/user/12526-mojooutdoors-holden) Less More - Posts: 303 - Thank you received: 18 - - 10 years 1 month ago [\#251500](#251500) by [mojooutdoors-holden](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile") Replied by *[mojooutdoors-holden](/forum/user/12526-mojooutdoors-holden "View mojooutdoors-holden's Profile")* on topic *[Fedex Smart Post](/forum/28-shipping-methods/886229-fedex-smart-post#251500 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 -- Browser(s) name and version -- : Chrome (latest stable) -- Error-message(debug-mod must be tuned on) -- : Message The FedEx request failed with the message : SmartPostShipmentDetail object cannot be null. Response SMART_POST : I have my Fedex shipping plugin configured. All fedex shipping options work except the fedex smart post option. I have consulted Fedex and they claim that the plugin is not sending the "SmartPost Detail element?" Any idea why the plugin isn't sending the SmartPost request to Fedex? Very odd that the other Fedex shipping options are working properly.")* Any updates on the Smart Post plugin? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MjI5LWZlZGV4LXNtYXJ0LXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 1 month ago [\#251525](#251525) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Fedex Smart Post](/forum/28-shipping-methods/886229-fedex-smart-post#251525 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 -- Browser(s) name and version -- : Chrome (latest stable) -- Error-message(debug-mod must be tuned on) -- : Message The FedEx request failed with the message : SmartPostShipmentDetail object cannot be null. Response SMART_POST : I have my Fedex shipping plugin configured. All fedex shipping options work except the fedex smart post option. I have consulted Fedex and they claim that the plugin is not sending the "SmartPost Detail element?" Any idea why the plugin isn't sending the SmartPost request to Fedex? Very odd that the other Fedex shipping options are working properly.")* Hello, We received an answer asking for more details regarding the XML or Soap/XML transaction between their server and our shop, so we just sent them these informations and are waiting for another reply. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MjI5LWZlZGV4LXNtYXJ0LXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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