[Skip to main content](#vessel-content) # Australia Post Options for International Customers ## - **[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")** - [![Precisionaeroproducts's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") Topic Author - [ Offline](/forum/user/35595-precisionaeroproducts) Less More - Posts: 27 - Thank you received: 2 - - 10 years 2 months ago [\#249377](#249377) by [Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") *[Australia Post Options for International Customers](/forum/28-shipping-methods/886315-australia-post-options-for-international-customers#249377 "Hi Guys, For some reason my international Customers don't get any shipping options upon checkout. I'm running the HikaShop Australia Post shipping plugin V2. Things seem to work ok locally in Australia. No restrictions are in place on the V2 plugin. Is this an Australia Post or Hikashop issue? Attached are a couple of screenshots. One from my Customer in America and the other here in Australia. Cheers, Jason.")* was created by *[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")* Hi Guys, For some reason my international Customers don't get any shipping options upon checkout. I'm running the HikaShop Australia Post shipping plugin V2. Things seem to work ok locally in Australia. No restrictions are in place on the V2 plugin. Is this an Australia Post or Hikashop issue? Attached are a couple of screenshots. One from my Customer in America and the other here in Australia. Cheers, Jason. - [ ![image.png](/forum/attachment/33355) ](/forum/attachment/33355 "image.png") [ ](/forum/attachment/33355?download=1 "image.png") - [ ![image_2016-09-08.png](/forum/attachment/33356) ](/forum/attachment/33356 "...2016-09-08.png") [ ](/forum/attachment/33356?download=1 "...2016-09-08.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MzE1LWF1c3RyYWxpYS1wb3N0LW9wdGlvbnMtZm9yLWludGVybmF0aW9uYWwtY3VzdG9tZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 2 months ago [\#249387](#249387) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Australia Post Options for International Customers](/forum/28-shipping-methods/886315-australia-post-options-for-international-customers#249387 "Hi Guys, For some reason my international Customers don't get any shipping options upon checkout. I'm running the HikaShop Australia Post shipping plugin V2. Things seem to work ok locally in Australia. No restrictions are in place on the V2 plugin. Is this an Australia Post or Hikashop issue? Attached are a couple of screenshots. One from my Customer in America and the other here in Australia. Cheers, Jason.")* Hello Jason, Can you show us some screenshots of how you configured your AuPost V2 shipping plugin ? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MzE1LWF1c3RyYWxpYS1wb3N0LW9wdGlvbnMtZm9yLWludGVybmF0aW9uYWwtY3VzdG9tZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")** - [![Precisionaeroproducts's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") Topic Author - [ Offline](/forum/user/35595-precisionaeroproducts) Less More - Posts: 27 - Thank you received: 2 - - 10 years 2 months ago [\#249422](#249422) by [Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") Replied by *[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")* on topic *[Australia Post Options for International Customers](/forum/28-shipping-methods/886315-australia-post-options-for-international-customers#249422 "Hi Guys, For some reason my international Customers don't get any shipping options upon checkout. I'm running the HikaShop Australia Post shipping plugin V2. Things seem to work ok locally in Australia. No restrictions are in place on the V2 plugin. Is this an Australia Post or Hikashop issue? Attached are a couple of screenshots. One from my Customer in America and the other here in Australia. Cheers, Jason.")* Here you go Mohamed. See attached. Note, I've not enabled the restrictions so the checkbox is normally unticked. Regards, Jason. - [ ![image_2016-09-08-2.png](/forum/attachment/33362) ](/forum/attachment/33362 "...16-09-08-2.png") [ ](/forum/attachment/33362?download=1 "...16-09-08-2.png") - [ ![image_2016-09-08-3.png](/forum/attachment/33363) ](/forum/attachment/33363 "...16-09-08-3.png") [ ](/forum/attachment/33363?download=1 "...16-09-08-3.png") - [ ![image_2016-09-08-4.png](/forum/attachment/33364) ](/forum/attachment/33364 "...16-09-08-4.png") [ ](/forum/attachment/33364?download=1 "...16-09-08-4.png") - [ ![image_2016-09-08-5.png](/forum/attachment/33365) ](/forum/attachment/33365 "...16-09-08-5.png") [ ](/forum/attachment/33365?download=1 "...16-09-08-5.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MzE1LWF1c3RyYWxpYS1wb3N0LW9wdGlvbnMtZm9yLWludGVybmF0aW9uYWwtY3VzdG9tZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")** - [![Precisionaeroproducts's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") Topic Author - [ Offline](/forum/user/35595-precisionaeroproducts) Less More - Posts: 27 - Thank you received: 2 - - 10 years 2 months ago [\#249423](#249423) by [Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") Replied by *[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")* on topic *[Australia Post Options for International Customers](/forum/28-shipping-methods/886315-australia-post-options-for-international-customers#249423 "Hi Guys, For some reason my international Customers don't get any shipping options upon checkout. I'm running the HikaShop Australia Post shipping plugin V2. Things seem to work ok locally in Australia. No restrictions are in place on the V2 plugin. Is this an Australia Post or Hikashop issue? Attached are a couple of screenshots. One from my Customer in America and the other here in Australia. Cheers, Jason.")* I should also say that some of the shipping options are no longer offered by Australia Post. They recently changed their postal offerings again so possibly something in this area is the problem. Interestingly, if I enable the old Australia post plugin a postage option is then given to the international customer. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MzE1LWF1c3RyYWxpYS1wb3N0LW9wdGlvbnMtZm9yLWludGVybmF0aW9uYWwtY3VzdG9tZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 2 months ago [\#249451](#249451) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Australia Post Options for International Customers](/forum/28-shipping-methods/886315-australia-post-options-for-international-customers#249451 "Hi Guys, For some reason my international Customers don't get any shipping options upon checkout. I'm running the HikaShop Australia Post shipping plugin V2. Things seem to work ok locally in Australia. No restrictions are in place on the V2 plugin. Is this an Australia Post or Hikashop issue? Attached are a couple of screenshots. One from my Customer in America and the other here in Australia. Cheers, Jason.")* Hello, Your Australia Post shipping plugin seems to be correctly configured and when I test it on my end, international services are available. Can you send us a temporary back-end access through our contact form so that we can directly test it : [ www.hikashop.com/support/contact-us.html](http://www.hikashop.com/support/contact-us.html) > I should also say that some of the shipping options are no longer offered by Australia Post. They recently changed their postal offerings again so possibly something in this area is the problem. When I test it on my end I actually have every international shipping services. But we will check it, thanks for your feedback. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MzE1LWF1c3RyYWxpYS1wb3N0LW9wdGlvbnMtZm9yLWludGVybmF0aW9uYWwtY3VzdG9tZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")** - [![Precisionaeroproducts's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") Topic Author - [ Offline](/forum/user/35595-precisionaeroproducts) Less More - Posts: 27 - Thank you received: 2 - - 10 years 2 months ago [\#249478](#249478) by [Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") Replied by *[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")* on topic *[Australia Post Options for International Customers](/forum/28-shipping-methods/886315-australia-post-options-for-international-customers#249478 "Hi Guys, For some reason my international Customers don't get any shipping options upon checkout. I'm running the HikaShop Australia Post shipping plugin V2. Things seem to work ok locally in Australia. No restrictions are in place on the V2 plugin. Is this an Australia Post or Hikashop issue? Attached are a couple of screenshots. One from my Customer in America and the other here in Australia. Cheers, Jason.")* Thanks Mohamed, I have just sent details via your contact page. Let me know if there are any issues. Cheers, Jason. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MzE1LWF1c3RyYWxpYS1wb3N0LW9wdGlvbnMtZm9yLWludGVybmF0aW9uYWwtY3VzdG9tZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 2 months ago [\#249575](#249575) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Australia Post Options for International Customers](/forum/28-shipping-methods/886315-australia-post-options-for-international-customers#249575 "Hi Guys, For some reason my international Customers don't get any shipping options upon checkout. I'm running the HikaShop Australia Post shipping plugin V2. Things seem to work ok locally in Australia. No restrictions are in place on the V2 plugin. Is this an Australia Post or Hikashop issue? Attached are a couple of screenshots. One from my Customer in America and the other here in Australia. Cheers, Jason.")* Hello Jason, I just tested it, I wasn't able to get an international service on your website, despite the fact that it's working fine on my end. Can you also send us a temporary FTP access to your website through our contact form so that we can directly debug it ? [ www.hikashop.com/support/contact-us.html](http://www.hikashop.com/support/contact-us.html) Thank you ! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MzE1LWF1c3RyYWxpYS1wb3N0LW9wdGlvbnMtZm9yLWludGVybmF0aW9uYWwtY3VzdG9tZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")** - [![Precisionaeroproducts's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") Topic Author - [ Offline](/forum/user/35595-precisionaeroproducts) Less More - Posts: 27 - Thank you received: 2 - - 10 years 2 months ago [\#249636](#249636) by [Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") Replied by *[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")* on topic *[Australia Post Options for International Customers](/forum/28-shipping-methods/886315-australia-post-options-for-international-customers#249636 "Hi Guys, For some reason my international Customers don't get any shipping options upon checkout. I'm running the HikaShop Australia Post shipping plugin V2. Things seem to work ok locally in Australia. No restrictions are in place on the V2 plugin. Is this an Australia Post or Hikashop issue? Attached are a couple of screenshots. One from my Customer in America and the other here in Australia. Cheers, Jason.")* Thanks Mohamed, an email has just been sent to you with FTP details. Regards, Jason. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MzE1LWF1c3RyYWxpYS1wb3N0LW9wdGlvbnMtZm9yLWludGVybmF0aW9uYWwtY3VzdG9tZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 2 months ago [\#249695](#249695) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Australia Post Options for International Customers](/forum/28-shipping-methods/886315-australia-post-options-for-international-customers#249695 "Hi Guys, For some reason my international Customers don't get any shipping options upon checkout. I'm running the HikaShop Australia Post shipping plugin V2. Things seem to work ok locally in Australia. No restrictions are in place on the V2 plugin. Is this an Australia Post or Hikashop issue? Attached are a couple of screenshots. One from my Customer in America and the other here in Australia. Cheers, Jason.")* Hello Jason, I just uploaded the last version of the Aupost V2 shipping plugin and International rates seem to be correctly showing now. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MzE1LWF1c3RyYWxpYS1wb3N0LW9wdGlvbnMtZm9yLWludGVybmF0aW9uYWwtY3VzdG9tZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")** - [![Precisionaeroproducts's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") Topic Author - [ Offline](/forum/user/35595-precisionaeroproducts) Less More - Posts: 27 - Thank you received: 2 - - 10 years 2 months ago [\#249702](#249702) by [Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") Replied by *[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")* on topic *[Australia Post Options for International Customers](/forum/28-shipping-methods/886315-australia-post-options-for-international-customers#249702 "Hi Guys, For some reason my international Customers don't get any shipping options upon checkout. I'm running the HikaShop Australia Post shipping plugin V2. Things seem to work ok locally in Australia. No restrictions are in place on the V2 plugin. Is this an Australia Post or Hikashop issue? Attached are a couple of screenshots. One from my Customer in America and the other here in Australia. Cheers, Jason.")* > Mohamed Thelji wrote: Hello Jason, > > I just uploaded the last version of the Aupost V2 shipping plugin and International rates seem to be correctly showing now. Awesome Mohamed! Now the correct postage options are there. ![:-)](/media/kunena/emoticons/3.png ":-)") Thank you! Cheers, Jason. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2MzE1LWF1c3RyYWxpYS1wb3N0LW9wdGlvbnMtZm9yLWludGVybmF0aW9uYWwtY3VzdG9tZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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