[Skip to main content](#vessel-content) # No Shipping Error Message ## - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 610 - Thank you received: 13 - 10 years 1 month ago [\#251231](#251231) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") *[No Shipping Error Message](/forum/28-shipping-methods/886693-no-shipping-error-message#251231 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Fifefox Hi, I used to have an error message pop up when no shipping option were available; ITEMS_WEIGHT_TOO_BIG_FOR_SHIPPING_METHODS="The cart items combined weight is too big for all the possible shipping methods, there is a 2kg limit via Royal Mail and your cart exceeds this. A solution is to email us with your cart details and request a quote for a courier or remove items from your cart." For some reason this is no longer showing? I have checked a few threads and the main one seems to point to but this is where it should be so guessing this is not the cause? It seems other error messages are showing. Any clues on where to look for the cause please? thanks")* was created by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Fifefox Hi, I used to have an error message pop up when no shipping option were available; ITEMS_WEIGHT_TOO_BIG_FOR_SHIPPING_METHODS="The cart items combined weight is too big for all the possible shipping methods, there is a 2kg limit via Royal Mail and your cart exceeds this. A solution is to email us with your cart details and request a quote for a courier or remove items from your cart." For some reason this is no longer showing? I have checked a few threads and the main one seems to point to <jdoc:include type="message" /> but this is where it should be so guessing this is not the cause? It seems other error messages are showing. Any clues on where to look for the cause please? thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2NjkzLW5vLXNoaXBwaW5nLWVycm9yLW1lc3NhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 10 years 1 month ago [\#251264](#251264) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No Shipping Error Message](/forum/28-shipping-methods/886693-no-shipping-error-message#251264 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Fifefox Hi, I used to have an error message pop up when no shipping option were available; ITEMS_WEIGHT_TOO_BIG_FOR_SHIPPING_METHODS="The cart items combined weight is too big for all the possible shipping methods, there is a 2kg limit via Royal Mail and your cart exceeds this. A solution is to email us with your cart details and request a quote for a courier or remove items from your cart." For some reason this is no longer showing? I have checked a few threads and the main one seems to point to but this is where it should be so guessing this is not the cause? It seems other error messages are showing. Any clues on where to look for the cause please? thanks")* Hi, To make sure whether it comes from that or not, do a similar test with the default template of Joomla. If you still don't see the error message, then the problem is not with the <jdoc:include type="message" /> tag missing in your template but with how the shipping methods are configured. In that case, we would need screenshots of the settings of your shipping methods, and the steps to reproduce the issue on the website and a link to it to be able to say more about the issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2NjkzLW5vLXNoaXBwaW5nLWVycm9yLW1lc3NhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 610 - Thank you received: 13 - 10 years 1 month ago [\#251271](#251271) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[No Shipping Error Message](/forum/28-shipping-methods/886693-no-shipping-error-message#251271 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Fifefox Hi, I used to have an error message pop up when no shipping option were available; ITEMS_WEIGHT_TOO_BIG_FOR_SHIPPING_METHODS="The cart items combined weight is too big for all the possible shipping methods, there is a 2kg limit via Royal Mail and your cart exceeds this. A solution is to email us with your cart details and request a quote for a courier or remove items from your cart." For some reason this is no longer showing? I have checked a few threads and the main one seems to point to but this is where it should be so guessing this is not the cause? It seems other error messages are showing. Any clues on where to look for the cause please? thanks")* Hi, Tested the Joomla template and even tried changing it and still no error message. You can access a test account via the details sent via PM. As you will see there is an item in the cart weighing over 2kg and as there is no shipping option a 'error message' used to be shown as previous. Here are my highest weight settings as I ship via weight. [ ![shiperror_1.jpg](/forum/attachment/33732) ](/forum/attachment/33732 "shiperror_1.jpg") [ ![shiperror_2.jpg](/forum/attachment/33733) ](/forum/attachment/33733 "shiperror_2.jpg") - [ ![shiperror_1.jpg](/forum/attachment/33732) ](/forum/attachment/33732 "shiperror_1.jpg") [ ](/forum/attachment/33732?download=1 "shiperror_1.jpg") - [ ![shiperror_2.jpg](/forum/attachment/33733) ](/forum/attachment/33733 "shiperror_2.jpg") [ ](/forum/attachment/33733?download=1 "shiperror_2.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2NjkzLW5vLXNoaXBwaW5nLWVycm9yLW1lc3NhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 10 years 1 month ago [\#251273](#251273) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No Shipping Error Message](/forum/28-shipping-methods/886693-no-shipping-error-message#251273 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Fifefox Hi, I used to have an error message pop up when no shipping option were available; ITEMS_WEIGHT_TOO_BIG_FOR_SHIPPING_METHODS="The cart items combined weight is too big for all the possible shipping methods, there is a 2kg limit via Royal Mail and your cart exceeds this. A solution is to email us with your cart details and request a quote for a courier or remove items from your cart." For some reason this is no longer showing? I have checked a few threads and the main one seems to point to but this is where it should be so guessing this is not the cause? It seems other error messages are showing. Any clues on where to look for the cause please? thanks")* Hi, I didn't get any PM. Please use our contact form and include a link to your thread: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Also, we would need the necessary steps to reproduce the issue on the website. Could you also include that please ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2NjkzLW5vLXNoaXBwaW5nLWVycm9yLW1lc3NhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 610 - Thank you received: 13 - 10 years 1 month ago [\#251358](#251358) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[No Shipping Error Message](/forum/28-shipping-methods/886693-no-shipping-error-message#251358 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Fifefox Hi, I used to have an error message pop up when no shipping option were available; ITEMS_WEIGHT_TOO_BIG_FOR_SHIPPING_METHODS="The cart items combined weight is too big for all the possible shipping methods, there is a 2kg limit via Royal Mail and your cart exceeds this. A solution is to email us with your cart details and request a quote for a courier or remove items from your cart." For some reason this is no longer showing? I have checked a few threads and the main one seems to point to but this is where it should be so guessing this is not the cause? It seems other error messages are showing. Any clues on where to look for the cause please? thanks")* Mohamed Thelji. has the PM as he has replied to me this morning I have Pm back. thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg2NjkzLW5vLXNoaXBwaW5nLWVycm9yLW1lc3NhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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