[Skip to main content](#vessel-content) # ShipStation Plugin Authentication ## - **[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")** - [![PolishedGeek's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") Topic Author - [ Offline](/forum/user/8378-polishedgeek) - Official HikaShop Development Partner Less More - Posts: 329 - Thank you received: 94 - - [](http://PolishedGeek.com/?utm_source=hikashop) - 10 years 3 weeks ago - 10 years 3 weeks ago [\#252827](#252827) by [PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") *[ShipStation Plugin Authentication](/forum/28-shipping-methods/887000-shipstation-plugin-authentication#252827 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.6.26 -- Browser(s) name and version -- : Google Chrome 53.0.2785.143 m -- Error-message(debug-mod must be tuned on) -- : Unexpected username and password Good Afternoon, I'm trying to make use of the ShipStation plugin for HikaShop, but when I add my ShipStation credentials to the fields, it says "Unexpected username and password". I consulted the documentation . I also took extra care to make sure my password only consisted of alphanumeric characters, no special characters (as I understand, ShipStation doesn't play nicely with them). Any suggestions you have would be greatly appreciated. Thanks. Regards, Milton")* was created by *[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")* -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.6.26 -- Browser(s) name and version -- : Google Chrome 53.0.2785.143 m -- Error-message(debug-mod must be tuned on) -- : Unexpected username and password Good Afternoon, I'm trying to make use of the ShipStation plugin for HikaShop, but when I add my ShipStation credentials to the fields, it says "Unexpected username and password". I consulted the documentation [ here](https://www.hikashop.com/support/documentation/301-Shipstation-plugin-method.html). I also took extra care to make sure my password only consisted of alphanumeric characters, no special characters (as I understand, ShipStation doesn't play nicely with them). Any suggestions you have would be greatly appreciated. Thanks. Regards, Milton --- ~ Deb Cinkus, CEO Polished Geek: more with monday․com eCommerce Business Process Automation Experts Last edit: 10 years 3 weeks ago by [PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg3MDAwLXNoaXBzdGF0aW9uLXBsdWdpbi1hdXRoZW50aWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 3 weeks ago - 10 years 3 weeks ago [\#252926](#252926) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation Plugin Authentication](/forum/28-shipping-methods/887000-shipstation-plugin-authentication#252926 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.6.26 -- Browser(s) name and version -- : Google Chrome 53.0.2785.143 m -- Error-message(debug-mod must be tuned on) -- : Unexpected username and password Good Afternoon, I'm trying to make use of the ShipStation plugin for HikaShop, but when I add my ShipStation credentials to the fields, it says "Unexpected username and password". I consulted the documentation . I also took extra care to make sure my password only consisted of alphanumeric characters, no special characters (as I understand, ShipStation doesn't play nicely with them). Any suggestions you have would be greatly appreciated. Thanks. Regards, Milton")* Hello, Can you precise the **context** where the error appear ? And **which fields** do you speak about ? - In the **HikaShop Shipstation plugin configuration** or in Shipstation **setting page** ([ ](https://ss4.shipstation.com/)[ ss4.shipstation.com/](https://ss4.shipstation.com/)) ? - Do you have define your **merchant account** in your Shipstation setting page ? Sorry to answer you with question but for now I need these points to understand what happen. Awaiting news from you. Regards Last edit: 10 years 3 weeks ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg3MDAwLXNoaXBzdGF0aW9uLXBsdWdpbi1hdXRoZW50aWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")** - [![PolishedGeek's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") Topic Author - [ Offline](/forum/user/8378-polishedgeek) - Official HikaShop Development Partner Less More - Posts: 329 - Thank you received: 94 - - [](http://PolishedGeek.com/?utm_source=hikashop) - 10 years 3 weeks ago [\#252973](#252973) by [PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") Replied by *[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")* on topic *[ShipStation Plugin Authentication](/forum/28-shipping-methods/887000-shipstation-plugin-authentication#252973 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.6.26 -- Browser(s) name and version -- : Google Chrome 53.0.2785.143 m -- Error-message(debug-mod must be tuned on) -- : Unexpected username and password Good Afternoon, I'm trying to make use of the ShipStation plugin for HikaShop, but when I add my ShipStation credentials to the fields, it says "Unexpected username and password". I consulted the documentation . I also took extra care to make sure my password only consisted of alphanumeric characters, no special characters (as I understand, ShipStation doesn't play nicely with them). Any suggestions you have would be greatly appreciated. Thanks. Regards, Milton")* Hi Philip, No problem. Thanks for getting back to me. What I'm having trouble with is when I either go to the /index.php?option=com_hikashop&ctrl=shipstation URL directly, or pass that URL to ShipStation while making the Custom Store through the ShipStation website, after adding my ShipStation credentials to the Joomla plugin, it throws the "Unexpected username and password" error. If you need anymore information from me, just let me know. Thanks again. --- ~ Deb Cinkus, CEO Polished Geek: more with monday․com eCommerce Business Process Automation Experts Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg3MDAwLXNoaXBzdGF0aW9uLXBsdWdpbi1hdXRoZW50aWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 3 weeks ago - 10 years 3 weeks ago [\#253032](#253032) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation Plugin Authentication](/forum/28-shipping-methods/887000-shipstation-plugin-authentication#253032 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.6.26 -- Browser(s) name and version -- : Google Chrome 53.0.2785.143 m -- Error-message(debug-mod must be tuned on) -- : Unexpected username and password Good Afternoon, I'm trying to make use of the ShipStation plugin for HikaShop, but when I add my ShipStation credentials to the fields, it says "Unexpected username and password". I consulted the documentation . I also took extra care to make sure my password only consisted of alphanumeric characters, no special characters (as I understand, ShipStation doesn't play nicely with them). Any suggestions you have would be greatly appreciated. Thanks. Regards, Milton")* Hello, > "No problem. Thanks for getting back to me. What I'm having trouble with is when I either go to the /index.php?option=com\_hikashop&ctrl=shipstation URL directly,..." It's normal, in order to access **directly** (for test processing I guess) your Shipstation plugin system, you must add the **username** and **password** (and date that will define which period is target) : http://**YOURWEBSITE**/index.php?option=com_hikashop&ctrl=shipstation&**SS-UserName=admin**&**SS-Password=password**&action=export&test=1&**start\_date=10%2f8%2f2015+12%3a47&end\_date=11%2f26%2f2015+18%3a55**&page=1 > "...or pass that URL to ShipStation while making the Custom Store through the ShipStation website, after adding my ShipStation credentials to the Joomla plugin, it throws the "Unexpected username and password" error." If you an error message here : [ ![CustomStore.png](/forum/attachment/34117) ](/forum/attachment/34117 "CustomStore.png") The only logical explanation must be an error somewhere in **Username OR Password**, false input ? Maybe another **specific character** that make leads to this issue... Keep in mind that references parameters **are sent by ShipStation in Url** and so **other characters** can create some issue. Hope this will help you. Regards - [ ![CustomStore.png](/forum/attachment/34117) ](/forum/attachment/34117 "CustomStore.png") [ ](/forum/attachment/34117?download=1 "CustomStore.png") Last edit: 10 years 3 weeks ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg3MDAwLXNoaXBzdGF0aW9uLXBsdWdpbi1hdXRoZW50aWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")** - [![PolishedGeek's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") Topic Author - [ Offline](/forum/user/8378-polishedgeek) - Official HikaShop Development Partner Less More - Posts: 329 - Thank you received: 94 - - [](http://PolishedGeek.com/?utm_source=hikashop) - 10 years 3 weeks ago [\#253103](#253103) by [PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") Replied by *[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")* on topic *[ShipStation Plugin Authentication](/forum/28-shipping-methods/887000-shipstation-plugin-authentication#253103 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.6.26 -- Browser(s) name and version -- : Google Chrome 53.0.2785.143 m -- Error-message(debug-mod must be tuned on) -- : Unexpected username and password Good Afternoon, I'm trying to make use of the ShipStation plugin for HikaShop, but when I add my ShipStation credentials to the fields, it says "Unexpected username and password". I consulted the documentation . I also took extra care to make sure my password only consisted of alphanumeric characters, no special characters (as I understand, ShipStation doesn't play nicely with them). Any suggestions you have would be greatly appreciated. Thanks. Regards, Milton")* Thanks for all of your help, Philip I figured it out. I'm guessing their API has a string length limit on the password or something because all I did was change the password, but using a shorter alphanumeric string. Weird. I think I should be good now. --- ~ Deb Cinkus, CEO Polished Geek: more with monday․com eCommerce Business Process Automation Experts The following user(s) said Thank You: [Philip](/forum/user/34318-philip "View Philip's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg3MDAwLXNoaXBzdGF0aW9uLXBsdWdpbi1hdXRoZW50aWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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