[Skip to main content](#vessel-content) # Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing ## - **[bdbetty](/forum/user/38685-bdbetty "View bdbetty's Profile")** - [![bdbetty's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38685-bdbetty "View bdbetty's Profile") Topic Author - [ Offline](/forum/user/38685-bdbetty) Less More - Posts: 7 - Thank you received: 0 - - 9 years 11 months ago [\#254663](#254663) by [bdbetty](/forum/user/38685-bdbetty "View bdbetty's Profile") *[Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing](/forum/28-shipping-methods/887357-error-while-sending-xml-to-canada-post-error-code-5000-message-xml-parsing#254663 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : all browswers -- Error-message(debug-mod must be tuned on) -- : Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. Hi there I've installed the canada post plugin. I am getting the error below when I try to checkout. Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error I saw a thread on the forum that said this might be a host issue. I put a ticket into cloudaccess.net and they said Can you advise me? Thank you very much")* was created by *[bdbetty](/forum/user/38685-bdbetty "View bdbetty's Profile")* -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : all browswers -- Error-message(debug-mod must be tuned on) -- : Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. Hi there I've installed the canada post plugin. I am getting the error below when I try to checkout. Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error I saw a thread on the forum that said this might be a host issue. I put a ticket into cloudaccess.net and they said > According to the forum, the error return code is -3000, but you get -5000, so Im not sure it is the same issue, so would you please check if there is any possibility of setting error on your backend or anything relate to that? Its hard when the error return code is not manage by us. But we can confirm that on server there is no block on out going connection. Can you advise me? Thank you very much Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg3MzU3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LWVycm9yLWNvZGUtNTAwMC1tZXNzYWdlLXhtbC1wYXJzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 11 months ago [\#254715](#254715) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing](/forum/28-shipping-methods/887357-error-while-sending-xml-to-canada-post-error-code-5000-message-xml-parsing#254715 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : all browswers -- Error-message(debug-mod must be tuned on) -- : Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. Hi there I've installed the canada post plugin. I am getting the error below when I try to checkout. Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error I saw a thread on the forum that said this might be a host issue. I put a ticket into cloudaccess.net and they said Can you advise me? Thank you very much")* Hello, Sure, can you show us some screenshots of how you configured your : - Canada Post shipping method via "Hikashop->System->Shipping" - Products that were added to your cart when you tested it - Checkout workflow via "Hikashop->System->Configuration->Checkout" Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg3MzU3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LWVycm9yLWNvZGUtNTAwMC1tZXNzYWdlLXhtbC1wYXJzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bdbetty](/forum/user/38685-bdbetty "View bdbetty's Profile")** - [![bdbetty's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38685-bdbetty "View bdbetty's Profile") Topic Author - [ Offline](/forum/user/38685-bdbetty) Less More - Posts: 7 - Thank you received: 0 - - 9 years 11 months ago - 9 years 11 months ago [\#254772](#254772) by [bdbetty](/forum/user/38685-bdbetty "View bdbetty's Profile") Replied by *[bdbetty](/forum/user/38685-bdbetty "View bdbetty's Profile")* on topic *[Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing](/forum/28-shipping-methods/887357-error-while-sending-xml-to-canada-post-error-code-5000-message-xml-parsing#254772 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : all browswers -- Error-message(debug-mod must be tuned on) -- : Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. Hi there I've installed the canada post plugin. I am getting the error below when I try to checkout. Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error I saw a thread on the forum that said this might be a host issue. I put a ticket into cloudaccess.net and they said Can you advise me? Thank you very much")* Attached are screenshots. Also important to note, this canada post plugin is for one vendor in the hikamarket. Thank you - [ ![ScreenShot2016-11-08at11.13.30AM.png](/forum/attachment/34519) ](/forum/attachment/34519 "...11.13.30AM.png") [ ](/forum/attachment/34519?download=1 "...11.13.30AM.png") - [ ![ScreenShot2016-11-08at11.13.35AM.png](/forum/attachment/34520) ](/forum/attachment/34520 "...11.13.35AM.png") [ ](/forum/attachment/34520?download=1 "...11.13.35AM.png") - [ ![ScreenShot2016-11-08at2.50.36PM.png](/forum/attachment/34526) ](/forum/attachment/34526 "...t2.50.36PM.png") [ ](/forum/attachment/34526?download=1 "...t2.50.36PM.png") - [ ![ScreenShot2016-11-08at2.50.42PM.png](/forum/attachment/34527) ](/forum/attachment/34527 "...t2.50.42PM.png") [ ](/forum/attachment/34527?download=1 "...t2.50.42PM.png") - [ ![ScreenShot2016-11-08at2.52.23PM.png](/forum/attachment/34528) ](/forum/attachment/34528 "...t2.52.23PM.png") [ ](/forum/attachment/34528?download=1 "...t2.52.23PM.png") - [ ![ScreenShot2016-11-08at2.52.27PM.png](/forum/attachment/34529) ](/forum/attachment/34529 "...t2.52.27PM.png") [ ](/forum/attachment/34529?download=1 "...t2.52.27PM.png") Last edit: 9 years 11 months ago by [bdbetty](/forum/user/38685-bdbetty "View bdbetty's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg3MzU3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LWVycm9yLWNvZGUtNTAwMC1tZXNzYWdlLXhtbC1wYXJzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 11 months ago [\#254777](#254777) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing](/forum/28-shipping-methods/887357-error-while-sending-xml-to-canada-post-error-code-5000-message-xml-parsing#254777 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : all browswers -- Error-message(debug-mod must be tuned on) -- : Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error. Hi there I've installed the canada post plugin. I am getting the error below when I try to checkout. Error while sending XML to CANADA POST. Error code: -5000. Message: XML parsing error I saw a thread on the forum that said this might be a host issue. I put a ticket into cloudaccess.net and they said Can you advise me? Thank you very much")* Hello, I don't know how you exactly planned to use your shop, but regarding your canada post shipping method, you'll have to configure a warehouse through the "warehouse" tab of your canada post shipping configuration page, but also a "warehouse turnaround time". Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg3MzU3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLWNhbmFkYS1wb3N0LWVycm9yLWNvZGUtNTAwMC1tZXNzYWdlLXhtbC1wYXJzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.207 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)