[Skip to main content](#vessel-content) # ups shipping ## - **[hsojhsoj](/forum/user/1921-hsojhsoj "View hsojhsoj's Profile")** - [![hsojhsoj's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1921-hsojhsoj "View hsojhsoj's Profile") Topic Author - [ Offline](/forum/user/1921-hsojhsoj) Less More - Posts: 61 - Thank you received: 0 - - 9 years 9 months ago [\#259219](#259219) by [hsojhsoj](/forum/user/1921-hsojhsoj "View hsojhsoj's Profile") *[ups shipping](/forum/28-shipping-methods/888253-ups-shipping#259219 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.29 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : no_rates I can't get any ups shipping methods to show on checkout. I don't have multiple warehouses but when i did not have a warehouse and a zone entered, the checkout process displayed an error message saying, "no warehouse configured" so i added one in the ups plugin that you see in the screenshot. I can't seem to add a warehouse on the product page though, for any of my products. On each product I click the field for warehouse were it currently says "none X" and then a small window pops up but i can't type in it. I thought that might be a browser problem so i tried a couple different browsers but it still behaved the same way for each browser. What should i try next?")* was created by *[hsojhsoj](/forum/user/1921-hsojhsoj "View hsojhsoj's Profile")* -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.29 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : no_rates I can't get any ups shipping methods to show on checkout. I don't have multiple warehouses but when i did not have a warehouse and a zone entered, the checkout process displayed an error message saying, "no warehouse configured" so i added one in the ups plugin that you see in the screenshot. I can't seem to add a warehouse on the product page though, for any of my products. On each product I click the field for warehouse were it currently says "none X" and then a small window pops up but i can't type in it. I thought that might be a browser problem so i tried a couple different browsers but it still behaved the same way for each browser. What should i try next? - [ ![Screenshot2017-01-10at5.38.37PM.png](/forum/attachment/35512) ](/forum/attachment/35512 "...t5.38.37PM.png") [ ](/forum/attachment/35512?download=1 "...t5.38.37PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg4MjUzLXVwcy1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 9 months ago [\#259240](#259240) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[ups shipping](/forum/28-shipping-methods/888253-ups-shipping#259240 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.29 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : no_rates I can't get any ups shipping methods to show on checkout. I don't have multiple warehouses but when i did not have a warehouse and a zone entered, the checkout process displayed an error message saying, "no warehouse configured" so i added one in the ups plugin that you see in the screenshot. I can't seem to add a warehouse on the product page though, for any of my products. On each product I click the field for warehouse were it currently says "none X" and then a small window pops up but i can't type in it. I thought that might be a browser problem so i tried a couple different browsers but it still behaved the same way for each browser. What should i try next?")* Hello, Can you also test it without the zone restriction that you have added on your UPS warehouse ? Also, can you follow each steps of the "Shipping methods" section of the FAQ : [ www.hikashop.com/support/faq#ship](https://www.hikashop.com/support/faq#ship) Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg4MjUzLXVwcy1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hsojhsoj](/forum/user/1921-hsojhsoj "View hsojhsoj's Profile")** - [![hsojhsoj's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1921-hsojhsoj "View hsojhsoj's Profile") Topic Author - [ Offline](/forum/user/1921-hsojhsoj) Less More - Posts: 61 - Thank you received: 0 - - 9 years 9 months ago [\#259326](#259326) by [hsojhsoj](/forum/user/1921-hsojhsoj "View hsojhsoj's Profile") Replied by *[hsojhsoj](/forum/user/1921-hsojhsoj "View hsojhsoj's Profile")* on topic *[ups shipping](/forum/28-shipping-methods/888253-ups-shipping#259326 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.29 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : no_rates I can't get any ups shipping methods to show on checkout. I don't have multiple warehouses but when i did not have a warehouse and a zone entered, the checkout process displayed an error message saying, "no warehouse configured" so i added one in the ups plugin that you see in the screenshot. I can't seem to add a warehouse on the product page though, for any of my products. On each product I click the field for warehouse were it currently says "none X" and then a small window pops up but i can't type in it. I thought that might be a browser problem so i tried a couple different browsers but it still behaved the same way for each browser. What should i try next?")* I have gone through the FAQ for shipping carefully but the problem remains. When I tried your suggestion, that i should remove the shipping zone, the outcome was exactly as I had described in my initial question. The site now displays the message: no_warehouse_configured. Please consult the screen capture for further clarification. I also see that on the "UPS shipping method" documentation found here: [ www.hikashop.com/support/documentation/9...ipping-ups-form.html](https://www.hikashop.com/support/documentation/95-hikashop-shipping-ups-form.html) the directions say "You need to setup at least one warehouse here so that UPS will know from where you're shipping your goods." Did you have a change to think about the last part of my first post, "On each product I click the field for warehouse were it currently says "none X" and then a small window pops up but i can't type in it. I thought that might be a browser problem so i tried a couple different browsers but it still behaved the same way for each browser." This is strange behavior isn't it? How do i add a product to a warehouse? Here is a screen shot of where I had previously attempted to add a warehouse. - [ ![Screenshot2017-01-11at12.13.25PM_2017-01-12.png](/forum/attachment/35534) ](/forum/attachment/35534 "...2017-01-12.png") [ ](/forum/attachment/35534?download=1 "...2017-01-12.png") - [ ![Screenshot2017-01-11at8.16.42PM.png](/forum/attachment/35535) ](/forum/attachment/35535 "...t8.16.42PM.png") [ ](/forum/attachment/35535?download=1 "...t8.16.42PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg4MjUzLXVwcy1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 9 months ago [\#259345](#259345) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[ups shipping](/forum/28-shipping-methods/888253-ups-shipping#259345 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.29 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : no_rates I can't get any ups shipping methods to show on checkout. I don't have multiple warehouses but when i did not have a warehouse and a zone entered, the checkout process displayed an error message saying, "no warehouse configured" so i added one in the ups plugin that you see in the screenshot. I can't seem to add a warehouse on the product page though, for any of my products. On each product I click the field for warehouse were it currently says "none X" and then a small window pops up but i can't type in it. I thought that might be a browser problem so i tried a couple different browsers but it still behaved the same way for each browser. What should i try next?")* Hello, I just wanted you to remove the value of the "Zone" option of your UPS shipping method warehouse, not to totally remove the warehouse of your UPS shipping method. So as it's said on the error message, you'll have to set a warehouse for your UPS shipping method without any "Zone" option through the "Warehouse" tab. > "On each product I click the field for warehouse were it currently says "none X" and then a small window pops up but i can't type in it Also, note that in your case, you won't need to add any warehouse on your products. UPS warehouses are different than Hikashop warehouses, so all you need to do for the moment is to properly configure your UPS shipping method, and to add weight and dimensions to your products. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg4MjUzLXVwcy1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hsojhsoj](/forum/user/1921-hsojhsoj "View hsojhsoj's Profile")** - [![hsojhsoj's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1921-hsojhsoj "View hsojhsoj's Profile") Topic Author - [ Offline](/forum/user/1921-hsojhsoj) Less More - Posts: 61 - Thank you received: 0 - - 9 years 9 months ago [\#259392](#259392) by [hsojhsoj](/forum/user/1921-hsojhsoj "View hsojhsoj's Profile") Replied by *[hsojhsoj](/forum/user/1921-hsojhsoj "View hsojhsoj's Profile")* on topic *[ups shipping](/forum/28-shipping-methods/888253-ups-shipping#259392 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.29 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : no_rates I can't get any ups shipping methods to show on checkout. I don't have multiple warehouses but when i did not have a warehouse and a zone entered, the checkout process displayed an error message saying, "no warehouse configured" so i added one in the ups plugin that you see in the screenshot. I can't seem to add a warehouse on the product page though, for any of my products. On each product I click the field for warehouse were it currently says "none X" and then a small window pops up but i can't type in it. I thought that might be a browser problem so i tried a couple different browsers but it still behaved the same way for each browser. What should i try next?")* Please take a look at the changes i made in the screen shots to see if i missed anything else. I am still getting the original message: no_rates. I also included a screenshot of the configuration page advanced settings so that you could see that i have matched the in and lb to the product as described in the faq. - [ ![shipping.png](/forum/attachment/35543) ](/forum/attachment/35543 "shipping.png") [ ](/forum/attachment/35543?download=1 "shipping.png") - [ ![product_2017-01-12.png](/forum/attachment/35544) ](/forum/attachment/35544 "...2017-01-12.png") [ ](/forum/attachment/35544?download=1 "...2017-01-12.png") - [ ![no_rates.png](/forum/attachment/35545) ](/forum/attachment/35545 "no_rates.png") [ ](/forum/attachment/35545?download=1 "no_rates.png") - [ ![inlb.png](/forum/attachment/35546) ](/forum/attachment/35546 "inlb.png") [ ](/forum/attachment/35546?download=1 "inlb.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg4MjUzLXVwcy1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 9 months ago [\#259419](#259419) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[ups shipping](/forum/28-shipping-methods/888253-ups-shipping#259419 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.29 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : no_rates I can't get any ups shipping methods to show on checkout. I don't have multiple warehouses but when i did not have a warehouse and a zone entered, the checkout process displayed an error message saying, "no warehouse configured" so i added one in the ups plugin that you see in the screenshot. I can't seem to add a warehouse on the product page though, for any of my products. On each product I click the field for warehouse were it currently says "none X" and then a small window pops up but i can't type in it. I thought that might be a browser problem so i tried a couple different browsers but it still behaved the same way for each browser. What should i try next?")* Hello, Your issue can be either coming from your UPS credentials or from the fact that you have used options from the "Restrictions" tab of your UPS shipping method. So if you didn't used your UPS restriction options, can you send us a temporary back-end access to your website so that we can directly test it ? You can send it through our contact form, please don't forget to attach a link to that thread : [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Best regards, Mohamed Thelji. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg4MjUzLXVwcy1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 9 months ago [\#259465](#259465) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[ups shipping](/forum/28-shipping-methods/888253-ups-shipping#259465 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.29 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : no_rates I can't get any ups shipping methods to show on checkout. I don't have multiple warehouses but when i did not have a warehouse and a zone entered, the checkout process displayed an error message saying, "no warehouse configured" so i added one in the ups plugin that you see in the screenshot. I can't seem to add a warehouse on the product page though, for any of my products. On each product I click the field for warehouse were it currently says "none X" and then a small window pops up but i can't type in it. I thought that might be a browser problem so i tried a couple different browsers but it still behaved the same way for each browser. What should i try next?")* Hello, Your issue was coming from the fact that you have set the "State/Province code" option to California instead of **CA**. It's working fine now. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODg4MjUzLXVwcy1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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