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#   Australia Post Separate parcel for every product

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9 years 6 months ago [\#268102](#268102) by [behvandi](/forum/user/49760-behvandi "View behvandi's Profile")  *[Australia Post Separate parcel for every product](/forum/28-shipping-methods/889948-australia-post-separate-parcel-for-every-product#268102 "Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and...")* was created by *[behvandi](/forum/user/49760-behvandi "View behvandi's Profile")*

Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and calculate correct, but when add several different products to cart , I give
The maximum weight of a parcel is 20 kg message in checkout, I want every product put in separate package

- [ ![screenshot-arya.net.au-2017-04-24-22-32-50.png](/forum/attachment/37811) ](/forum/attachment/37811 "...4-22-32-50.png") [ ](/forum/attachment/37811?download=1 "...4-22-32-50.png")

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9 years 6 months ago [\#268122](#268122) by [Jerome](/forum/user/80-jerome "View Jerome's Profile")  Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Australia Post Separate parcel for every product](/forum/28-shipping-methods/889948-australia-post-separate-parcel-for-every-product#268122 "Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and...")*

Hello,

I'm sorry but I'm not able to understand clearly your issue.
You're telling that the separation is made for the same product with a high quantity but not for different products ?

( Can you please indicate your HikaShop version number ; because it was your very first post in the forum, unfortunately that information has been lost by the ticket system )

Regards,

---

Jerome - Obsidev.com
HikaMarket &amp; HikaSerial developer / HikaShop core dev team.

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9 years 6 months ago [\#268261](#268261) by [behvandi](/forum/user/49760-behvandi "View behvandi's Profile")  Replied by *[behvandi](/forum/user/49760-behvandi "View behvandi's Profile")* on topic *[Australia Post Separate parcel for every product](/forum/28-shipping-methods/889948-australia-post-separate-parcel-for-every-product#268261 "Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and...")*

Hikashop ver: 3.0.0
joomla: 3.6.5
php: 5.6.30
Thanks for your answer, in screenshots you can see whats Happened, my problem is with Australia post, in first screenshot I choose 5 different products with 1qty for each product, you can see error message about total weight(The maximum weight of a parcel is 20 kg) because all of products put in 1package,
in second screenshot I changed first product qty to 2qty then error message gone because all of products put in 2packages, So I want for every product I have a separate package, also I'm put Group products together button to No(3rth screenshot)
please help me about more than 20kg total weight of products

- [ ![1diffrent.jpg](/forum/attachment/37849) ](/forum/attachment/37849 "1diffrent.jpg") [ ](/forum/attachment/37849?download=1 "1diffrent.jpg")
- [ ![2same.jpg](/forum/attachment/37850) ](/forum/attachment/37850 "2same.jpg") [ ](/forum/attachment/37850?download=1 "2same.jpg")
- [ ![australipost-err.png](/forum/attachment/37851) ](/forum/attachment/37851 "...lipost-err.png") [ ](/forum/attachment/37851?download=1 "...lipost-err.png")

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9 years 6 months ago [\#268291](#268291) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Australia Post Separate parcel for every product](/forum/28-shipping-methods/889948-australia-post-separate-parcel-for-every-product#268291 "Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and...")*

Hello,

Can you also show us some screenshots of how you configured the weight/dimensions of your products ?

Thank you.

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9 years 6 months ago [\#268300](#268300) by [behvandi](/forum/user/49760-behvandi "View behvandi's Profile")  Replied by *[behvandi](/forum/user/49760-behvandi "View behvandi's Profile")* on topic *[Australia Post Separate parcel for every product](/forum/28-shipping-methods/889948-australia-post-separate-parcel-for-every-product#268300 "Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and...")*

Hi, sure
some screen attached
thanks

- [ ![1-1.png](/forum/attachment/37860) ](/forum/attachment/37860 "1-1.png") [ ](/forum/attachment/37860?download=1 "1-1.png")
- [ ![2-2.png](/forum/attachment/37861) ](/forum/attachment/37861 "2-2.png") [ ](/forum/attachment/37861?download=1 "2-2.png")
- [ ![3-3.png](/forum/attachment/37862) ](/forum/attachment/37862 "3-3.png") [ ](/forum/attachment/37862?download=1 "3-3.png")
- [ ![4-4.png](/forum/attachment/37863) ](/forum/attachment/37863 "4-4.png") [ ](/forum/attachment/37863?download=1 "4-4.png")
- [ ![5-5.png](/forum/attachment/37864) ](/forum/attachment/37864 "5-5.png") [ ](/forum/attachment/37864?download=1 "5-5.png")

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9 years 6 months ago [\#268317](#268317) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Australia Post Separate parcel for every product](/forum/28-shipping-methods/889948-australia-post-separate-parcel-for-every-product#268317 "Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and...")*

Hello,

That error message seems to be coming from the AUPOST platform, can you download the last Hikashop version, install it and test it again ?

If you are still having that issue, can you send us a temporary access to your back-end through our contact form so that we can directly test it ?
[ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html)

Please, don't forget to also specify a link to that thread on your message. Thank you !

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9 years 6 months ago [\#268485](#268485) by [behvandi](/forum/user/49760-behvandi "View behvandi's Profile")  Replied by *[behvandi](/forum/user/49760-behvandi "View behvandi's Profile")* on topic *[Australia Post Separate parcel for every product](/forum/28-shipping-methods/889948-australia-post-separate-parcel-for-every-product#268485 "Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and...")*

Hi, I updated hikashop to latest version 3.0.1 but my problem's with australia post v2 still is remain,
user and pass of backend of my site sent in contact us ,
so thanks

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9 years 6 months ago [\#268576](#268576) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Australia Post Separate parcel for every product](/forum/28-shipping-methods/889948-australia-post-separate-parcel-for-every-product#268576 "Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and...")*

Hello,

We are actually facing a "Username and password do not match or you do not have an account yet." error message when we try to login we the access you gave us, can you activate that account or resend us good credentials ?

Thank you.

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9 years 6 months ago [\#268604](#268604) by [behvandi](/forum/user/49760-behvandi "View behvandi's Profile")  Replied by *[behvandi](/forum/user/49760-behvandi "View behvandi's Profile")* on topic *[Australia Post Separate parcel for every product](/forum/28-shipping-methods/889948-australia-post-separate-parcel-for-every-product#268604 "Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and...")*

thanks for reply
new user and password sent in contact us

regards

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9 years 6 months ago [\#268654](#268654) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Australia Post Separate parcel for every product](/forum/28-shipping-methods/889948-australia-post-separate-parcel-for-every-product#268654 "Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and...")*

Hello,

There's actually a limit of 20 kg for international orders in the code of the Australia Post V2 shipping plugin, so the fact that the Australia Post platform is returning a "The maximum weight of a parcel is 20 kg." is weird.

Can you download the last Hikashop version through our website, Install it, and test it again ?

If you still have that issue, can you send us a temporary FTP access to your website so that we can directly test it ?

Thank you.

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9 years 6 months ago [\#268721](#268721) by [behvandi](/forum/user/49760-behvandi "View behvandi's Profile")  Replied by *[behvandi](/forum/user/49760-behvandi "View behvandi's Profile")* on topic *[Australia Post Separate parcel for every product](/forum/28-shipping-methods/889948-australia-post-separate-parcel-for-every-product#268721 "Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and...")*

Hello,
I checked this problem too in a new empty joomla 3.7 and hikashop 3.0.1
this error still is remain:(
i sent ftp access by contact us
please check it
thanks

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9 years 6 months ago [\#268741](#268741) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Australia Post Separate parcel for every product](/forum/28-shipping-methods/889948-australia-post-separate-parcel-for-every-product#268741 "Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and...")*

Hello,

We just fixed that issue through the last Hikashop version, so can you download it again through our website, install it and test it again ?

Thanks for your feedback !

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9 years 6 months ago [\#268831](#268831) by [behvandi](/forum/user/49760-behvandi "View behvandi's Profile")  Replied by *[behvandi](/forum/user/49760-behvandi "View behvandi's Profile")* on topic *[Australia Post Separate parcel for every product](/forum/28-shipping-methods/889948-australia-post-separate-parcel-for-every-product#268831 "Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and...")*

Hello,
thanks for your good support, this issue solved in all versions(starter,basic, business )?or just solved in business ver?
it possible that upload valid files of plugin here in this topic?

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9 years 6 months ago [\#268838](#268838) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Australia Post Separate parcel for every product](/forum/28-shipping-methods/889948-australia-post-separate-parcel-for-every-product#268838 "Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and...")*

Hello,

That issue is fixed for every Hikashop edition (starter, essential, business).

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9 years 6 months ago [\#268856](#268856) by [behvandi](/forum/user/49760-behvandi "View behvandi's Profile")  Replied by *[behvandi](/forum/user/49760-behvandi "View behvandi's Profile")* on topic *[Australia Post Separate parcel for every product](/forum/28-shipping-methods/889948-australia-post-separate-parcel-for-every-product#268856 "Im using Australia post V2 , in shipping configuration set Group products together to off, when add 1 product to cart with any quantity( for example 5qty) every same product put in Separate parcel and...")*

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