[Skip to main content](#vessel-content) # shipping cost other zone not being picked up. ## - **[joycehoveling](/forum/user/48862-joycehoveling "View joycehoveling's Profile")** - [![joycehoveling's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/48862-joycehoveling "View joycehoveling's Profile") Topic Author - [ Offline](/forum/user/48862-joycehoveling) Less More - Posts: 115 - Thank you received: 0 - - 9 years 4 months ago [\#272328](#272328) by [joycehoveling](/forum/user/48862-joycehoveling "View joycehoveling's Profile") *[shipping cost other zone not being picked up.](/forum/28-shipping-methods/890805-shipping-cost-other-zone-not-being-picked-up#272328 "-- url of the page with the problem -- : www.tweedehandjes.com -- HikaShop version -- : 3.1.1 Hi, i wouls like the shipping cost fro customers in Belgium to be different than for the customers in Netherlands (=default country). So I created a new manual shipping plugin with different cost for zone Belgium. Only now the checkout process is not picking up the different shipping cost for this zone. What could I be doing wrong? Please see attached the setup of the shipping cost. Thanks, Joyce")* was created by *[joycehoveling](/forum/user/48862-joycehoveling "View joycehoveling's Profile")* -- url of the page with the problem -- : [ www.tweedehandjes.com](http://www.tweedehandjes.com) -- HikaShop version -- : 3.1.1 Hi, i wouls like the shipping cost fro customers in Belgium to be different than for the customers in Netherlands (=default country). So I created a new manual shipping plugin with different cost for zone Belgium. Only now the checkout process is not picking up the different shipping cost for this zone. What could I be doing wrong? Please see attached the setup of the shipping cost. Thanks, Joyce - [ ![shippingcostbelgium1.JPG](/forum/attachment/38770) ](/forum/attachment/38770 "...stbelgium1.JPG") [ ](/forum/attachment/38770?download=1 "...stbelgium1.JPG") - [ ![shippingcostbelgium2.JPG](/forum/attachment/38771) ](/forum/attachment/38771 "...stbelgium2.JPG") [ ](/forum/attachment/38771?download=1 "...stbelgium2.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkwODA1LXNoaXBwaW5nLWNvc3Qtb3RoZXItem9uZS1ub3QtYmVpbmctcGlja2VkLXVwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 9 years 4 months ago [\#272339](#272339) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[shipping cost other zone not being picked up.](/forum/28-shipping-methods/890805-shipping-cost-other-zone-not-being-picked-up#272339 "-- url of the page with the problem -- : www.tweedehandjes.com -- HikaShop version -- : 3.1.1 Hi, i wouls like the shipping cost fro customers in Belgium to be different than for the customers in Netherlands (=default country). So I created a new manual shipping plugin with different cost for zone Belgium. Only now the checkout process is not picking up the different shipping cost for this zone. What could I be doing wrong? Please see attached the setup of the shipping cost. Thanks, Joyce")* Hi, It's going to be complex to answer you precisely since you only provided settings of one shipping method and not even all of them. When no shipping methods are found, the system should display an error message explaining why the shipping methods couldn't be found. Also, on our FAQ, we have a section listing all the things to check when you don't get the shipping methods on the frontend so I would recommend to start there: [ www.hikashop.com/support/documentation/106-faq.html#ship](https://www.hikashop.com/support/documentation/106-faq.html#ship) PS: please be logged in in English on your backend when making screenshots as it's really hard to read for us. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkwODA1LXNoaXBwaW5nLWNvc3Qtb3RoZXItem9uZS1ub3QtYmVpbmctcGlja2VkLXVwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joycehoveling](/forum/user/48862-joycehoveling "View joycehoveling's Profile")** - [![joycehoveling's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/48862-joycehoveling "View joycehoveling's Profile") Topic Author - [ Offline](/forum/user/48862-joycehoveling) Less More - Posts: 115 - Thank you received: 0 - - 9 years 4 months ago [\#272509](#272509) by [joycehoveling](/forum/user/48862-joycehoveling "View joycehoveling's Profile") Replied by *[joycehoveling](/forum/user/48862-joycehoveling "View joycehoveling's Profile")* on topic *[shipping cost other zone not being picked up.](/forum/28-shipping-methods/890805-shipping-cost-other-zone-not-being-picked-up#272509 "-- url of the page with the problem -- : www.tweedehandjes.com -- HikaShop version -- : 3.1.1 Hi, i wouls like the shipping cost fro customers in Belgium to be different than for the customers in Netherlands (=default country). So I created a new manual shipping plugin with different cost for zone Belgium. Only now the checkout process is not picking up the different shipping cost for this zone. What could I be doing wrong? Please see attached the setup of the shipping cost. Thanks, Joyce")* Hello, The issue is solved. i did not put the zone in the other ones. Thanks! regards, Joyce Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkwODA1LXNoaXBwaW5nLWNvc3Qtb3RoZXItem9uZS1ub3QtYmVpbmctcGlja2VkLXVwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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