[Skip to main content](#vessel-content) # FedEx issue with heavy orders without product dimenions ## - **[anusia](/forum/user/10271-anusia "View anusia's Profile")** - [![anusia's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10271-anusia "View anusia's Profile") - [ Offline](/forum/user/10271-anusia) Less More - Posts: 43 - Thank you received: 1 - - 9 years 1 month ago [\#279630](#279630) by [anusia](/forum/user/10271-anusia "View anusia's Profile") Replied by *[anusia](/forum/user/10271-anusia "View anusia's Profile")* on topic *[FedEx issue with heavy orders without product dimenions](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279630 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Any -- Error-message(debug-mod must be tuned on) -- : The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1. Pretty much the exact same problem as in www.hikashop.com/support/forum/shipping-...imenions.html#273716 I have build 1707101222 installed. FedEx Ground (Home Delivery) hit 70+ lbs and gets this error message: And FedEx Ground (not the Home Delivery version) hits 150+ lbs and it gets the same error. As with the UPS issue, if I put in the dimensions on the products, then the error goes away and it breaks things up in separate packages just fine. Looks to me like the same patch needs to be applied to the FedEx plugin too. Currently the site is only configured for FedEx Ground so we don't get the error nearly as often given it doesn't trigger until 150+ lbs. But we really want to enable FedEx Ground (Home Delivery) which triggers at 70+ lbs. Use the Tomato Basil Bruschetta product if you want, it is exactly 1 lb. so quantity 151 will trigger the error.")* Yes, no problem. Please see below: Response FEDEX_GROUND : stdClass::__set_state(array( 'HighestSeverity' => 'SUCCESS', 'Notifications' => stdClass::__set_state(array( 'Severity' => 'SUCCESS', 'Source' => 'crs', 'Code' => '0', 'Message' => 'Request was successfully processed. ', 'LocalizedMessage' => 'Request was successfully processed. ', )), 'TransactionDetail' => stdClass::__set_state(array( 'CustomerTransactionId' => ' *** Rate Request v10 using PHP ***', )), 'Version' => stdClass::__set_state(array( 'ServiceId' => 'crs', 'Major' => 10, 'Intermediate' => 0, 'Minor' => 0, )), 'RateReplyDetails' => stdClass::__set_state(array( 'ServiceType' => 'FEDEX_GROUND', 'PackagingType' => 'YOUR_PACKAGING', 'CommitDetails' => stdClass::__set_state(array( 'ServiceType' => 'FEDEX_GROUND', 'TransitTime' => 'FIVE_DAYS', 'BrokerToDestinationDays' => 0, )), 'DestinationAirportId' => 'SEA', 'IneligibleForMoneyBackGuarantee' => false, 'TransitTime' => 'FIVE_DAYS', 'SignatureOption' => 'SERVICE_DEFAULT', 'ActualRateType' => 'PAYOR_ACCOUNT_PACKAGE', 'RatedShipmentDetails' => array ( 0 => stdClass::__set_state(array( 'EffectiveNetDiscount' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'ShipmentRateDetail' => stdClass::__set_state(array( 'RateType' => 'PAYOR_ACCOUNT_PACKAGE', 'RateZone' => '8', 'RatedWeightMethod' => 'ACTUAL', 'DimDivisor' => 0, 'FuelSurchargePercent' => '5.0', 'TotalBillingWeight' => stdClass::__set_state(array( 'Units' => 'LB', 'Value' => '4.0', )), 'TotalBaseCharge' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '12.45', )), 'TotalFreightDiscounts' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'TotalNetFreight' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '12.45', )), 'TotalSurcharges' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.62', )), 'TotalNetFedExCharge' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '13.07', )), 'TotalTaxes' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'TotalNetCharge' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '13.07', )), 'TotalRebates' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'TotalDutiesAndTaxes' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'TotalNetChargeWithDutiesAndTaxes' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '13.07', )), 'Surcharges' => stdClass::__set_state(array( 'SurchargeType' => 'FUEL', 'Level' => 'PACKAGE', 'Description' => 'FedEx Ground Fuel', 'Amount' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.62', )), )), )), 'RatedPackages' => stdClass::__set_state(array( 'GroupNumber' => 0, 'EffectiveNetDiscount' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'PackageRateDetail' => stdClass::__set_state(array( 'RateType' => 'PAYOR_ACCOUNT_PACKAGE', 'RatedWeightMethod' => 'ACTUAL', 'BillingWeight' => stdClass::__set_state(array( 'Units' => 'LB', 'Value' => '4.0', )), 'BaseCharge' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '12.45', )), 'TotalFreightDiscounts' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'NetFreight' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '12.45', )), 'TotalSurcharges' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.62', )), 'NetFedExCharge' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '13.07', )), 'TotalTaxes' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'NetCharge' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '13.07', )), 'TotalRebates' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'Surcharges' => stdClass::__set_state(array( 'SurchargeType' => 'FUEL', 'Level' => 'PACKAGE', 'Description' => 'FedEx Ground Fuel', 'Amount' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.62', )), )), )), )), )), 1 => stdClass::__set_state(array( 'ShipmentRateDetail' => stdClass::__set_state(array( 'RateType' => 'PAYOR_LIST_PACKAGE', 'RateZone' => '8', 'RatedWeightMethod' => 'ACTUAL', 'DimDivisor' => 0, 'FuelSurchargePercent' => '5.0', 'TotalBillingWeight' => stdClass::__set_state(array( 'Units' => 'LB', 'Value' => '4.0', )), 'TotalBaseCharge' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '12.45', )), 'TotalFreightDiscounts' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'TotalNetFreight' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '12.45', )), 'TotalSurcharges' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.62', )), 'TotalNetFedExCharge' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '13.07', )), 'TotalTaxes' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'TotalNetCharge' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '13.07', )), 'TotalRebates' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'TotalDutiesAndTaxes' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'TotalNetChargeWithDutiesAndTaxes' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '13.07', )), 'Surcharges' => stdClass::__set_state(array( 'SurchargeType' => 'FUEL', 'Level' => 'PACKAGE', 'Description' => 'FedEx Ground Fuel', 'Amount' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.62', )), )), )), 'RatedPackages' => stdClass::__set_state(array( 'GroupNumber' => 0, 'PackageRateDetail' => stdClass::__set_state(array( 'RateType' => 'PAYOR_LIST_PACKAGE', 'RatedWeightMethod' => 'ACTUAL', 'BillingWeight' => stdClass::__set_state(array( 'Units' => 'LB', 'Value' => '4.0', )), 'BaseCharge' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '12.45', )), 'TotalFreightDiscounts' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'NetFreight' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '12.45', )), 'TotalSurcharges' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.62', )), 'NetFedExCharge' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '13.07', )), 'TotalTaxes' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'NetCharge' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '13.07', )), 'TotalRebates' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.0', )), 'Surcharges' => stdClass::__set_state(array( 'SurchargeType' => 'FUEL', 'Level' => 'PACKAGE', 'Description' => 'FedEx Ground Fuel', 'Amount' => stdClass::__set_state(array( 'Currency' => 'USD', 'Amount' => '0.62', )), )), )), )), )), ), )), )) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMDk3LWZlZGV4LWlzc3VlLXdpdGgtaGVhdnktb3JkZXJzLXdpdGhvdXQtcHJvZHVjdC1kaW1lbmlvbnM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 9 years 1 month ago [\#279632](#279632) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[FedEx issue with heavy orders without product dimenions](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279632 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Any -- Error-message(debug-mod must be tuned on) -- : The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1. Pretty much the exact same problem as in www.hikashop.com/support/forum/shipping-...imenions.html#273716 I have build 1707101222 installed. FedEx Ground (Home Delivery) hit 70+ lbs and gets this error message: And FedEx Ground (not the Home Delivery version) hits 150+ lbs and it gets the same error. As with the UPS issue, if I put in the dimensions on the products, then the error goes away and it breaks things up in separate packages just fine. Looks to me like the same patch needs to be applied to the FedEx plugin too. Currently the site is only configured for FedEx Ground so we don't get the error nearly as often given it doesn't trigger until 150+ lbs. But we really want to enable FedEx Ground (Home Delivery) which triggers at 70+ lbs. Use the Tomato Basil Bruschetta product if you want, it is exactly 1 lb. so quantity 151 will trigger the error.")* At a quick glance, I don't see any dimension information but I don't remember if that is included in the debug. But not errors from what I'm seeing. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMDk3LWZlZGV4LWlzc3VlLXdpdGgtaGVhdnktb3JkZXJzLXdpdGhvdXQtcHJvZHVjdC1kaW1lbmlvbnM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[anusia](/forum/user/10271-anusia "View anusia's Profile")** - [![anusia's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10271-anusia "View anusia's Profile") - [ Offline](/forum/user/10271-anusia) Less More - Posts: 43 - Thank you received: 1 - - 9 years 1 month ago [\#279633](#279633) by [anusia](/forum/user/10271-anusia "View anusia's Profile") Replied by *[anusia](/forum/user/10271-anusia "View anusia's Profile")* on topic *[FedEx issue with heavy orders without product dimenions](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279633 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Any -- Error-message(debug-mod must be tuned on) -- : The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1. Pretty much the exact same problem as in www.hikashop.com/support/forum/shipping-...imenions.html#273716 I have build 1707101222 installed. FedEx Ground (Home Delivery) hit 70+ lbs and gets this error message: And FedEx Ground (not the Home Delivery version) hits 150+ lbs and it gets the same error. As with the UPS issue, if I put in the dimensions on the products, then the error goes away and it breaks things up in separate packages just fine. Looks to me like the same patch needs to be applied to the FedEx plugin too. Currently the site is only configured for FedEx Ground so we don't get the error nearly as often given it doesn't trigger until 150+ lbs. But we really want to enable FedEx Ground (Home Delivery) which triggers at 70+ lbs. Use the Tomato Basil Bruschetta product if you want, it is exactly 1 lb. so quantity 151 will trigger the error.")* Thank you, I did not see any errors either and it says that it's successful. The length, width and height are being included in the information passed onto FedEx. I did not include that in the debug content I pasted because it contained other fedex account info. I assumed that those dimensions are supposed to show/repeat in the Response FedEx Ground debug information but I do not see them there. Do you know if anybody else had a similar issues with the FedEx shipping charge being too low and the actual shipping charge being 7-8 times as much? Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMDk3LWZlZGV4LWlzc3VlLXdpdGgtaGVhdnktb3JkZXJzLXdpdGhvdXQtcHJvZHVjdC1kaW1lbmlvbnM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 9 years 1 month ago [\#279635](#279635) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[FedEx issue with heavy orders without product dimenions](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279635 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Any -- Error-message(debug-mod must be tuned on) -- : The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1. Pretty much the exact same problem as in www.hikashop.com/support/forum/shipping-...imenions.html#273716 I have build 1707101222 installed. FedEx Ground (Home Delivery) hit 70+ lbs and gets this error message: And FedEx Ground (not the Home Delivery version) hits 150+ lbs and it gets the same error. As with the UPS issue, if I put in the dimensions on the products, then the error goes away and it breaks things up in separate packages just fine. Looks to me like the same patch needs to be applied to the FedEx plugin too. Currently the site is only configured for FedEx Ground so we don't get the error nearly as often given it doesn't trigger until 150+ lbs. But we really want to enable FedEx Ground (Home Delivery) which triggers at 70+ lbs. Use the Tomato Basil Bruschetta product if you want, it is exactly 1 lb. so quantity 151 will trigger the error.")* I noticed is your DimDivisor value is 0 if I'm reading things right. I think that might be wrong. I believe it should be 139 for your case given your dimensions should be triggering Dimensional Weight like it does on [ www.fedex.com](http://www.fedex.com). Here is also a detailed explanation as to why Dimensional Weight is and why it can have such an impact on the cost. [ www.efulfillmentservice.com/2014/09/new-...sional-weight-rules/](https://www.efulfillmentservice.com/2014/09/new-fedex-ups-dimensional-weight-rules/) It also talks about what the Dimensional Divisor (DimDivisor) should be (139 starting this year). Otherwise I've never seen a difference that high. I came close doing it manually at fedex.com by simply not including the package dimensions. It wasn't the $93, but it was 50 something. so I think you have more than one factor increasing the margin of error here. 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