[Skip to main content](#vessel-content) # Error: No Shipping method found for Canada Post ## - **[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")** - [![peterACI's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51563-peteraci "View peterACI's Profile") Topic Author - [ Offline](/forum/user/51563-peteraci) Less More - Posts: 13 - Thank you received: 0 - - 9 years 3 months ago [\#274285](#274285) by [peterACI](/forum/user/51563-peteraci "View peterACI's Profile") *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274285 "I followed all instructions using the documentation. but it still doesn't work.")* was created by *[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")* I followed all instructions using the documentation. but it still doesn't work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26396 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 3 months ago [\#274286](#274286) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274286 "I followed all instructions using the documentation. but it still doesn't work.")* Hello, Please provide a lot more details about what you have done (general configuration, shipping settings, product settings) and your issue. Best regards, PS : And please do not duplicate your message between the "contact us" form and the forum ; it does not help to get faster answer but will have inevitably the total opposite effect because we will have more message to answer to ! --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")** - [![peterACI's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51563-peteraci "View peterACI's Profile") Topic Author - [ Offline](/forum/user/51563-peteraci) Less More - Posts: 13 - Thank you received: 0 - - 9 years 3 months ago [\#274357](#274357) by [peterACI](/forum/user/51563-peteraci "View peterACI's Profile") Replied by *[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274357 "I followed all instructions using the documentation. but it still doesn't work.")* Please see attached photos for exact configuration. I have followed all the instructions and reviewed the list here [ www.hikashop.com/support/faq#ship](https://www.hikashop.com/support/faq#ship) It seems like everything is set up properly so I am not sure what the problem could be - [ ![generalconfiguration2.png](/forum/attachment/39276) ](/forum/attachment/39276 "...iguration2.png") [ ](/forum/attachment/39276?download=1 "...iguration2.png") - [ ![generalconfiguration.png](/forum/attachment/39277) ](/forum/attachment/39277 "...figuration.png") [ ](/forum/attachment/39277?download=1 "...figuration.png") - [ ![errormessage.png](/forum/attachment/39278) ](/forum/attachment/39278 "errormessage.png") [ ](/forum/attachment/39278?download=1 "errormessage.png") - [ ![shippingconfiguration2.png](/forum/attachment/39279) ](/forum/attachment/39279 "...iguration2.png") [ ](/forum/attachment/39279?download=1 "...iguration2.png") - [ ![productconfiguration1.png](/forum/attachment/39280) ](/forum/attachment/39280 "...iguration1.png") [ ](/forum/attachment/39280?download=1 "...iguration1.png") - [ ![shippingconfiguration1.png](/forum/attachment/39281) ](/forum/attachment/39281 "...iguration1.png") [ ](/forum/attachment/39281?download=1 "...iguration1.png") - [ ![shippingconfiguration3.png](/forum/attachment/39282) ](/forum/attachment/39282 "...iguration3.png") [ ](/forum/attachment/39282?download=1 "...iguration3.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 3 months ago [\#274358](#274358) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274358 "I followed all instructions using the documentation. but it still doesn't work.")* Hello, Your shipping method seems to be correctly configured, can you also test it with all Canada Post shipping services enabled ? The problem is maybe coming from the fact that the "Xpresspost (CANADA)" service isn't available for that order or shipping location. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")** - [![peterACI's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51563-peteraci "View peterACI's Profile") Topic Author - [ Offline](/forum/user/51563-peteraci) Less More - Posts: 13 - Thank you received: 0 - - 9 years 3 months ago [\#274449](#274449) by [peterACI](/forum/user/51563-peteraci "View peterACI's Profile") Replied by *[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274449 "I followed all instructions using the documentation. but it still doesn't work.")* Hi there, I just tried with all shipping methods enabled and it still shows the same error message "No shipping method found" Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 3 months ago [\#274564](#274564) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274564 "I followed all instructions using the documentation. but it still doesn't work.")* Hello, I just tried it on my end and it worked fine, so can you send us a temporary back-end access to your website through our contact form, so that we can directly test it ? [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Don't forget to specify a link to that thread in your message, thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")** - [![peterACI's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51563-peteraci "View peterACI's Profile") Topic Author - [ Offline](/forum/user/51563-peteraci) Less More - Posts: 13 - Thank you received: 0 - - 9 years 3 months ago [\#274674](#274674) by [peterACI](/forum/user/51563-peteraci "View peterACI's Profile") Replied by *[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274674 "I followed all instructions using the documentation. but it still doesn't work.")* I've just sent the message. Please take a look and let me know if you find anything, Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 3 months ago [\#274678](#274678) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274678 "I followed all instructions using the documentation. but it still doesn't work.")* Hello, I tried to access to your website and had that error message : 403: Access Forbidden Your location (FR) has been blacklisted. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")** - [![peterACI's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51563-peteraci "View peterACI's Profile") Topic Author - [ Offline](/forum/user/51563-peteraci) Less More - Posts: 13 - Thank you received: 0 - - 9 years 3 months ago [\#274761](#274761) by [peterACI](/forum/user/51563-peteraci "View peterACI's Profile") Replied by *[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274761 "I followed all instructions using the documentation. but it still doesn't work.")* Hi, Are you coming from somewhere within the Asia continent? I've just unblocked Asia on RS Firewall. You should be able to access the site now. Let me know if you're coming from somewhere else and I will unblock that continent. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26396 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 3 months ago [\#274763](#274763) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274763 "I followed all instructions using the documentation. but it still doesn't work.")* Hello, Can you please take a further look at the Mohamed message ? Thanks --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")** - [![peterACI's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51563-peteraci "View peterACI's Profile") Topic Author - [ Offline](/forum/user/51563-peteraci) Less More - Posts: 13 - Thank you received: 0 - - 9 years 3 months ago [\#274800](#274800) by [peterACI](/forum/user/51563-peteraci "View peterACI's Profile") Replied by *[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274800 "I followed all instructions using the documentation. but it still doesn't work.")* I am not sure why he is unable to access the site - everything is fully accessible over here. When I login with the credentials I have provided it works perfectly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26396 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 3 months ago [\#274838](#274838) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274838 "I followed all instructions using the documentation. but it still doesn't work.")* Hello, > Your location (FR) has been blacklisted. FR = France. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")** - [![peterACI's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51563-peteraci "View peterACI's Profile") Topic Author - [ Offline](/forum/user/51563-peteraci) Less More - Posts: 13 - Thank you received: 0 - - 9 years 3 months ago [\#274861](#274861) by [peterACI](/forum/user/51563-peteraci "View peterACI's Profile") Replied by *[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274861 "I followed all instructions using the documentation. but it still doesn't work.")* I have just unblocked France, you should be able to access the site now Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26396 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 3 months ago [\#274884](#274884) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274884 "I followed all instructions using the documentation. but it still doesn't work.")* Hello, Before checking your backend I just wanted to perform a little test thanks to the account you gave us. I entered an address for my user and I got that : [ pasteboard.co/GCVxGN0.png](https://pasteboard.co/GCVxGN0.png) You should contact the Canada Post support in order to get more information about your credentials. Please note that the Canada Post plugin in HikaShop is using the old Canada Post API and not the new REST API one (which requires another plugin than the one in the HikaShop packages) ; that could be an important information to gave to their support. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")** - [![peterACI's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51563-peteraci "View peterACI's Profile") Topic Author - [ Offline](/forum/user/51563-peteraci) Less More - Posts: 13 - Thank you received: 0 - - 9 years 3 months ago [\#274946](#274946) by [peterACI](/forum/user/51563-peteraci "View peterACI's Profile") Replied by *[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274946 "I followed all instructions using the documentation. but it still doesn't work.")* Thanks, I will look into the credentials provided by Canada Post. Which Canada Post API plugin should I use? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")** - [![peterACI's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51563-peteraci "View peterACI's Profile") Topic Author - [ Offline](/forum/user/51563-peteraci) Less More - Posts: 13 - Thank you received: 0 - - 9 years 3 months ago [\#274949](#274949) by [peterACI](/forum/user/51563-peteraci "View peterACI's Profile") Replied by *[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274949 "I followed all instructions using the documentation. but it still doesn't work.")* Do I have to input the API key anywhere within the HikaShop plugin? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26396 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 3 months ago [\#274950](#274950) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#274950 "I followed all instructions using the documentation. but it still doesn't work.")* Hello, > Which Canada Post API plugin should I use? We can't know, it depends on the account you got ; that's why I told you to contact the Canada Post support. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")** - [![peterACI's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51563-peteraci "View peterACI's Profile") Topic Author - [ Offline](/forum/user/51563-peteraci) Less More - Posts: 13 - Thank you received: 0 - - 9 years 3 months ago [\#275066](#275066) by [peterACI](/forum/user/51563-peteraci "View peterACI's Profile") Replied by *[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#275066 "I followed all instructions using the documentation. but it still doesn't work.")* I have the API information. Where do I put this in the HikaShop plugin? I don't see a field for it anywhere. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86364 - Thank you received: 14297 - - 9 years 3 months ago [\#275071](#275071) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#275071 "I followed all instructions using the documentation. but it still doesn't work.")* Hi, The CanadaPost plugin in HikaShop only needs a "merchant CPC id" (or "merchant id" as labeled in the settings of the plugin). So if you've got other kind of credentials, they probably aren't for the plugin. Again, please check with CanadaPost support that the merchant id you're trying to use is the one you're supposed to use because apparently, the one you entered in the plugin is being refused by CanadaPost's server. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")** - [![peterACI's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51563-peteraci "View peterACI's Profile") Topic Author - [ Offline](/forum/user/51563-peteraci) Less More - Posts: 13 - Thank you received: 0 - - 9 years 3 months ago [\#275141](#275141) by [peterACI](/forum/user/51563-peteraci "View peterACI's Profile") Replied by *[peterACI](/forum/user/51563-peteraci "View peterACI's Profile")* on topic *[Error: No Shipping method found for Canada Post](/forum/28-shipping-methods/891205-error-no-shipping-method-found-for-canada-post#275141 "I followed all instructions using the documentation. but it still doesn't work.")* Hi, I have contacted Canada Post twice now and I do have the correct Merchant ID. I have tried to use it in the plugin and that does not solve the problem. I have set everything up correctly and it's still not working. Is there anything else I can try? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxMjA1LWVycm9yLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1mb3ItY2FuYWRhLXBvc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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