[Skip to main content](#vessel-content) # Free shipment not shown ## - **[carst@texelsontwerp.nl](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile")** - [![carst@texelsontwerp.nl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile") Topic Author - [ Offline](/forum/user/35647-carst-texelsontwerp-nl) Less More - Posts: 6 - Thank you received: 0 - - 9 years 2 months ago [\#277157](#277157) by [carst@texelsontwerp.nl](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile") *[Free shipment not shown](/forum/28-shipping-methods/891730-free-shipment-not-shown#277157 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0.14 -- Browser(s) name and version -- : Chrome Hi. I have issues with free shipment in 1 country, above 50 euro. I entered this in Shipping methods, but with no result. In checkout it says no valid shipping options are available. What should I do differtent? Regards, Carst")* was created by *[carst@texelsontwerp.nl](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile")* -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0.14 -- Browser(s) name and version -- : Chrome Hi. I have issues with free shipment in 1 country, above 50 euro. I entered this in Shipping methods, but with no result. In checkout it says no valid shipping options are available. What should I do differtent? Regards, Carst - [ ![2017-08-2916_06_06-TexelBol_KoopbloembollenvanTexel-Administration-Plugins.png](/forum/attachment/40028) ](/forum/attachment/40028 "...on-Plugins.png") [ ](/forum/attachment/40028?download=1 "...on-Plugins.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxNzMwLWZyZWUtc2hpcG1lbnQtbm90LXNob3duP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 2 months ago [\#277168](#277168) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Free shipment not shown](/forum/28-shipping-methods/891730-free-shipment-not-shown#277168 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0.14 -- Browser(s) name and version -- : Chrome Hi. I have issues with free shipment in 1 country, above 50 euro. I entered this in Shipping methods, but with no result. In checkout it says no valid shipping options are available. What should I do differtent? Regards, Carst")* Hello, Firstly, can you follow each step of the "shipping methods" section of our FAQ, which will probably help you ? [ www.hikashop.com/support/faq](https://www.hikashop.com/support/faq) Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxNzMwLWZyZWUtc2hpcG1lbnQtbm90LXNob3duP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[carst@texelsontwerp.nl](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile")** - [![carst@texelsontwerp.nl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile") Topic Author - [ Offline](/forum/user/35647-carst-texelsontwerp-nl) Less More - Posts: 6 - Thank you received: 0 - - 9 years 2 months ago [\#277198](#277198) by [carst@texelsontwerp.nl](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile") Replied by *[carst@texelsontwerp.nl](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile")* on topic *[Free shipment not shown](/forum/28-shipping-methods/891730-free-shipment-not-shown#277198 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0.14 -- Browser(s) name and version -- : Chrome Hi. I have issues with free shipment in 1 country, above 50 euro. I entered this in Shipping methods, but with no result. In checkout it says no valid shipping options are available. What should I do differtent? Regards, Carst")* Hello Mohamed, Did you see my screenshot? This is how it should work when I follow the FAQ, isn't it? Regards, Carst Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxNzMwLWZyZWUtc2hpcG1lbnQtbm90LXNob3duP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14292 - - 9 years 2 months ago [\#277204](#277204) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Free shipment not shown](/forum/28-shipping-methods/891730-free-shipment-not-shown#277204 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0.14 -- Browser(s) name and version -- : Chrome Hi. I have issues with free shipment in 1 country, above 50 euro. I entered this in Shipping methods, but with no result. In checkout it says no valid shipping options are available. What should I do differtent? Regards, Carst")* Hi, We saw your screenshot but it doesn't give enough information to be able to say what the problem could be. For example, it could be that the "access level" of your manual shipping plugin has been changed to something else than "public" in the Joomla plugins manager, which would remove the shipping methods of that plugin from the checkout. So please check each point of the FAQ. If you didn't find the issue by checking each point, please provide instructions to reproduce the problem and screenshots of the settings of the shipping methods (not the listing, but when you edit them) so that we can have a better understanding of the situation. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxNzMwLWZyZWUtc2hpcG1lbnQtbm90LXNob3duP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[carst@texelsontwerp.nl](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile")** - [![carst@texelsontwerp.nl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile") Topic Author - [ Offline](/forum/user/35647-carst-texelsontwerp-nl) Less More - Posts: 6 - Thank you received: 0 - - 9 years 1 month ago [\#278236](#278236) by [carst@texelsontwerp.nl](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile") Replied by *[carst@texelsontwerp.nl](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile")* on topic *[Free shipment not shown](/forum/28-shipping-methods/891730-free-shipment-not-shown#278236 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0.14 -- Browser(s) name and version -- : Chrome Hi. I have issues with free shipment in 1 country, above 50 euro. I entered this in Shipping methods, but with no result. In checkout it says no valid shipping options are available. What should I do differtent? Regards, Carst")* Hi Nicolas I'm sorry, but it is still not working. I tried all kinds of configs. I made to video's to show how I configured the backend, and what it is doing in frontend. Backend: [ screenshot.webjongens.nl/362p0s1Z2e3n](http://screenshot.webjongens.nl/362p0s1Z2e3n) Frontend: [ screenshot.webjongens.nl/29113r0Y443I](http://screenshot.webjongens.nl/29113r0Y443I) Is this helping you? Please let me know. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxNzMwLWZyZWUtc2hpcG1lbnQtbm90LXNob3duP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[carst@texelsontwerp.nl](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile")** - [![carst@texelsontwerp.nl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile") Topic Author - [ Offline](/forum/user/35647-carst-texelsontwerp-nl) Less More - Posts: 6 - Thank you received: 0 - - 9 years 1 month ago [\#278237](#278237) by [carst@texelsontwerp.nl](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile") Replied by *[carst@texelsontwerp.nl](/forum/user/35647-carst-texelsontwerp-nl "View carst@texelsontwerp.nl's Profile")* on topic *[Free shipment not shown](/forum/28-shipping-methods/891730-free-shipment-not-shown#278237 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0.14 -- Browser(s) name and version -- : Chrome Hi. I have issues with free shipment in 1 country, above 50 euro. I entered this in Shipping methods, but with no result. In checkout it says no valid shipping options are available. What should I do differtent? Regards, Carst")* Oh crap, never mind! No weight was filled in, I turned on Incl. Virtual goods, which did the trick. Sorry to bother... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkxNzMwLWZyZWUtc2hpcG1lbnQtbm90LXNob3duP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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