[Skip to main content](#vessel-content) # Shipstation connecting but NOT importing orders ## - **[simplecms](/forum/user/32423-simplecms "View simplecms's Profile")** - [![simplecms's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32423-simplecms "View simplecms's Profile") Topic Author - [ Offline](/forum/user/32423-simplecms) Less More - Posts: 86 - Thank you received: 11 - - 9 years 5 days ago [\#282204](#282204) by [simplecms](/forum/user/32423-simplecms "View simplecms's Profile") *[Shipstation connecting but NOT importing orders](/forum/28-shipping-methods/892707-shipstation-connecting-but-not-importing-orders#282204 "-- url of the page with the problem -- : www.gorillamind.com/ -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.8.2 I have dug and dug into the forums and tried many different test but I cannot get confirmed orders to import into Shipstation. Plugin is setup and installed. Shipstation test says all is connected, but no orders import. Thank you in advance.")* was created by *[simplecms](/forum/user/32423-simplecms "View simplecms's Profile")* -- url of the page with the problem -- : [ www.gorillamind.com/](https://www.gorillamind.com/) -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.8.2 I have dug and dug into the forums and tried many different test but I cannot get confirmed orders to import into Shipstation. Plugin is setup and installed. Shipstation test says all is connected, but no orders import. Thank you in advance. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkyNzA3LXNoaXBzdGF0aW9uLWNvbm5lY3RpbmctYnV0LW5vdC1pbXBvcnRpbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 9 years 5 days ago [\#282209](#282209) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipstation connecting but NOT importing orders](/forum/28-shipping-methods/892707-shipstation-connecting-but-not-importing-orders#282209 "-- url of the page with the problem -- : www.gorillamind.com/ -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.8.2 I have dug and dug into the forums and tried many different test but I cannot get confirmed orders to import into Shipstation. Plugin is setup and installed. Shipstation test says all is connected, but no orders import. Thank you in advance.")* Hi, Then, activate the debug setting of the plugin and try again. Then, look at the payment log file in the HikaShop configuration. That will display debug data from the ShipStation plugin which will allow you to understand what's going on. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkyNzA3LXNoaXBzdGF0aW9uLWNvbm5lY3RpbmctYnV0LW5vdC1pbXBvcnRpbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[simplecms](/forum/user/32423-simplecms "View simplecms's Profile")** - [![simplecms's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32423-simplecms "View simplecms's Profile") Topic Author - [ Offline](/forum/user/32423-simplecms) Less More - Posts: 86 - Thank you received: 11 - - 9 years 4 days ago [\#282263](#282263) by [simplecms](/forum/user/32423-simplecms "View simplecms's Profile") Replied by *[simplecms](/forum/user/32423-simplecms "View simplecms's Profile")* on topic *[Shipstation connecting but NOT importing orders](/forum/28-shipping-methods/892707-shipstation-connecting-but-not-importing-orders#282263 "-- url of the page with the problem -- : www.gorillamind.com/ -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.8.2 I have dug and dug into the forums and tried many different test but I cannot get confirmed orders to import into Shipstation. Plugin is setup and installed. Shipstation test says all is connected, but no orders import. Thank you in advance.")* Thanks Nicolas for the quick support but I can't find the payment log file. Is this an actual file in the /administrator/ folder or a view within the Configuration tab of Hikashop? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkyNzA3LXNoaXBzdGF0aW9uLWNvbm5lY3RpbmctYnV0LW5vdC1pbXBvcnRpbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 9 years 4 days ago - 9 years 4 days ago [\#282267](#282267) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipstation connecting but NOT importing orders](/forum/28-shipping-methods/892707-shipstation-connecting-but-not-importing-orders#282267 "-- url of the page with the problem -- : www.gorillamind.com/ -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.8.2 I have dug and dug into the forums and tried many different test but I cannot get confirmed orders to import into Shipstation. Plugin is setup and installed. Shipstation test says all is connected, but no orders import. Thank you in advance.")* Hello, In order to all know about the **log file** see this little [ **tutorial**](https://www.hikashop.com/support/documentation/295) Awaiting news from you in order to understand how we can help you. Regards Last edit: 9 years 4 days ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkyNzA3LXNoaXBzdGF0aW9uLWNvbm5lY3RpbmctYnV0LW5vdC1pbXBvcnRpbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[simplecms](/forum/user/32423-simplecms "View simplecms's Profile")** - [![simplecms's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32423-simplecms "View simplecms's Profile") Topic Author - [ Offline](/forum/user/32423-simplecms) Less More - Posts: 86 - Thank you received: 11 - - 9 years 3 days ago [\#282306](#282306) by [simplecms](/forum/user/32423-simplecms "View simplecms's Profile") Replied by *[simplecms](/forum/user/32423-simplecms "View simplecms's Profile")* on topic *[Shipstation connecting but NOT importing orders](/forum/28-shipping-methods/892707-shipstation-connecting-but-not-importing-orders#282306 "-- url of the page with the problem -- : www.gorillamind.com/ -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.8.2 I have dug and dug into the forums and tried many different test but I cannot get confirmed orders to import into Shipstation. Plugin is setup and installed. Shipstation test says all is connected, but no orders import. Thank you in advance.")* Huh. Learn something new about this great software every day it seems. So here's the latest error: -- 11.09.17 16:18:22 -- no orders database matched with this dates Start Date: 11%2f09%2f2017+01%3a17 // End date: 11%2f10%2f2017+08%3a18-- 11.09.17 16:18:52 -- Shipstation notification with unexpected username and password Shipstation Username: Shipstation Password: 1. Now, the date is old. I just tried to import again and no error came for today but still nothing was imported. 2. There ARE orders marked complete in the database. 3. The plugin AND shipstation both have the username and password input. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkyNzA3LXNoaXBzdGF0aW9uLWNvbm5lY3RpbmctYnV0LW5vdC1pbXBvcnRpbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 9 years 1 day ago - 9 years 1 day ago [\#282363](#282363) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipstation connecting but NOT importing orders](/forum/28-shipping-methods/892707-shipstation-connecting-but-not-importing-orders#282363 "-- url of the page with the problem -- : www.gorillamind.com/ -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.8.2 I have dug and dug into the forums and tried many different test but I cannot get confirmed orders to import into Shipstation. Plugin is setup and installed. Shipstation test says all is connected, but no orders import. Thank you in advance.")* Hello, Can you add some elements to better understand : - Detail **step by step** how do you process your tests - Provide your **Shipstation plugin**, **Shipstation account setting** (on Shipstation website) screenshot - Provide your **complete** log file **Note** : Provide your elements thanks to our [ **Contact us**](https://www.hikashop.com/support/contact-us.html) form, and add an **Url link to this topic**. Awaiting news from you. Regards Last edit: 9 years 1 day ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkyNzA3LXNoaXBzdGF0aW9uLWNvbm5lY3RpbmctYnV0LW5vdC1pbXBvcnRpbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[simplecms](/forum/user/32423-simplecms "View simplecms's Profile")** - [![simplecms's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32423-simplecms "View simplecms's Profile") Topic Author - [ Offline](/forum/user/32423-simplecms) Less More - Posts: 86 - Thank you received: 11 - - 9 years 1 day ago - 9 years 23 hours ago [\#282386](#282386) by [simplecms](/forum/user/32423-simplecms "View simplecms's Profile") Replied by *[simplecms](/forum/user/32423-simplecms "View simplecms's Profile")* on topic *[Shipstation connecting but NOT importing orders](/forum/28-shipping-methods/892707-shipstation-connecting-but-not-importing-orders#282386 "-- url of the page with the problem -- : www.gorillamind.com/ -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.8.2 I have dug and dug into the forums and tried many different test but I cannot get confirmed orders to import into Shipstation. Plugin is setup and installed. Shipstation test says all is connected, but no orders import. Thank you in advance.")* So what we did was complete a couple orders in hikashop - marked confirmed. Then clicked Update Orders in Shipstation. Nothing comes through. Attached are the screenshots that show the setup of the plugin and Hikashop. This message contains confidential information - [ ![hika-orders.png](/forum/attachment/41329) ](/forum/attachment/41329 "hika-orders.png") [ ](/forum/attachment/41329?download=1 "hika-orders.png") - [ ![hika-plugin.png](/forum/attachment/41330) ](/forum/attachment/41330 "hika-plugin.png") [ ](/forum/attachment/41330?download=1 "hika-plugin.png") - [ ![setup.jpg](/forum/attachment/41331) ](/forum/attachment/41331 "setup.jpg") [ ](/forum/attachment/41331?download=1 "setup.jpg") Last edit: 9 years 23 hours ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkyNzA3LXNoaXBzdGF0aW9uLWNvbm5lY3RpbmctYnV0LW5vdC1pbXBvcnRpbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 9 years 23 hours ago [\#282403](#282403) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipstation connecting but NOT importing orders](/forum/28-shipping-methods/892707-shipstation-connecting-but-not-importing-orders#282403 "-- url of the page with the problem -- : www.gorillamind.com/ -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.8.2 I have dug and dug into the forums and tried many different test but I cannot get confirmed orders to import into Shipstation. Plugin is setup and installed. Shipstation test says all is connected, but no orders import. Thank you in advance.")* Hello, Keep in mind that help you depends on elements you provide so, more you give us better we can help you. I ask for a **step by step** that can able us to see how you test your plugin, your answer is just we're agree the classic way, but there is other ways. Other strange point, in your log some of your test show that some notification **from Shipstation server** were without **username** or **password** parameters ! Don't know how you can have this kind of results... But from what we can see, I notice something you set your Shipstation plugin to export **only for "shipped"** status while on your order listing your order are only in "**confirmed**", and so that's normal that nothing is exported. Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkyNzA3LXNoaXBzdGF0aW9uLWNvbm5lY3RpbmctYnV0LW5vdC1pbXBvcnRpbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[simplecms](/forum/user/32423-simplecms "View simplecms's Profile")** - [![simplecms's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32423-simplecms "View simplecms's Profile") Topic Author - [ Offline](/forum/user/32423-simplecms) Less More - Posts: 86 - Thank you received: 11 - - 9 years 15 hours ago [\#282454](#282454) by [simplecms](/forum/user/32423-simplecms "View simplecms's Profile") Replied by *[simplecms](/forum/user/32423-simplecms "View simplecms's Profile")* on topic *[Shipstation connecting but NOT importing orders](/forum/28-shipping-methods/892707-shipstation-connecting-but-not-importing-orders#282454 "-- url of the page with the problem -- : www.gorillamind.com/ -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.8.2 I have dug and dug into the forums and tried many different test but I cannot get confirmed orders to import into Shipstation. Plugin is setup and installed. Shipstation test says all is connected, but no orders import. Thank you in advance.")* Ok, I changed that item to confirmed. That language is a little vague, if I may make a suggestion. It implies to me that Hikashop will update the order when Shipstation marks it shipped, not that Shipstation imports those orders that are listed in the Update Order Status check box. Why would you marked shipped if that's the case? Anyways, I changed that radio to confirmed and still nothing was imported. So this solution did not work. What would you next advise? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkyNzA3LXNoaXBzdGF0aW9uLWNvbm5lY3RpbmctYnV0LW5vdC1pbXBvcnRpbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[simplecms](/forum/user/32423-simplecms "View simplecms's Profile")** - [![simplecms's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32423-simplecms "View simplecms's Profile") Topic Author - [ Offline](/forum/user/32423-simplecms) Less More - Posts: 86 - Thank you received: 11 - - 9 years 14 hours ago [\#282455](#282455) by [simplecms](/forum/user/32423-simplecms "View simplecms's Profile") Replied by *[simplecms](/forum/user/32423-simplecms "View simplecms's Profile")* on topic *[Shipstation connecting but NOT importing orders](/forum/28-shipping-methods/892707-shipstation-connecting-but-not-importing-orders#282455 "-- url of the page with the problem -- : www.gorillamind.com/ -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.8.2 I have dug and dug into the forums and tried many different test but I cannot get confirmed orders to import into Shipstation. Plugin is setup and installed. Shipstation test says all is connected, but no orders import. Thank you in advance.")* Ok. I still don't understand the radio options for Update Order Status, but I turned it to No and the imports started to work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkyNzA3LXNoaXBzdGF0aW9uLWNvbm5lY3RpbmctYnV0LW5vdC1pbXBvcnRpbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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